Outdoor pool

Reviews of The Marina Inn on San Francisco Bay

2.5 out of 5
The Marina Inn on San Francisco Bay
68 Monarch Bay Dr, San Leandro, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 982 out of 1734 reviews" "
Rating 8 - Good. 472 out of 1734 reviews" "
Rating 6 - Okay. 145 out of 1734 reviews" "
Rating 4 - Poor. 72 out of 1734 reviews" "
Rating 2 - Terrible. 63 out of 1734 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Aurelia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly fast service
Stayed 1 night in Mar 2024

2/10 Terrible

Gabriela

Disliked: Cleanliness, staff & service, property conditions & facilities
Want to cancel because they have bedbugs and they didn’t help. I ended up going to a different hotel and never got a refund. Worst customer service and worst experience ever.
Stayed 1 night in Jan 2024
Response from General Manager on 25 Mar 2024
Hi Gabriela, It looks like you did not stay at our hotel and were charged for a discounted pre-paid same day reservation.In the future, I recommend guests not book pre-paid reservations if their plans are uncertain. Regards,

10/10 Excellent

pradeep kumar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is good n we felt safe their breakfast is also so good
Stayed 1 night in Mar 2024
Response from Hector on 27 Mar 2024
Dear Pradeep, Thank you for your kind words! We are glad to hear that you enjoyed your stay with us and felt safe during your visit. We're happy to hear that you liked our breakfast offerings as well. We look forward to welcoming you back in the future!

10/10 Excellent

Luis

Stayed 1 night in Mar 2024
Response from Hector on 27 Mar 2024
Thank you Luis for the awesome review!

8/10 Good

Kristina

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hector on 27 Mar 2024
Dear Kristina, Thank you for the wonderful review! We appreciate you taking the time to share it with us. Please stop by and visit us again soon.

2/10 Terrible

Alanna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water and breakfast not as advertised with a stinky heater that smelled of burning rodent droppings. Manager promised a refund that never came and the staff at check in refused to accommodate a disabled guest.
Response from Hector on 27 Mar 2024
Dear Alanna, We are very sorry to hear about your negative experience during your stay with us. Please know that this is not indicative of the level of service we strive to provide. We will address these issues with our team and make sure they are rectified immediately. We apologize for the inconvenience and hope to have the opportunity to welcome you back and provide you with a better experience. Thank you for your feedback.

2/10 Terrible

Anita

Liked: Cleanliness
I'm originally from San Leandro and remembered when the Marina Inn was built, but I was not old enough to stay as I was a teenager. I moved out of state when I was in my 20's. I visited home recently, February 2024. My plane back to home to Atlanta was delayed, and had to acquire lodging for an extra night to catch an a.m. flight the next day and I chose to stay at the Marina Inn.I am now in my mid 50's and was excited to stay here. Well, my stay was awful. This is a non smoking faciltiy so apparently you have to go outside to smoke. My room was on the bottom level and close to an exit door. ALL NIGHT long groups of peple kept going in and out the door to smoke or whatever. They were loud
Stayed 1 night in Feb 2024
Response from Hector on 27 Mar 2024
Dear Anita, Thank you for taking the time to share your recent experience with us. We are sorry to hear that your stay did not meet your expectations due to noise disturbances near your room. We strive to provide a peaceful and comfortable environment for all of our guests and we apologize for falling short of that goal. Your feedback is important to us and we will take your comments into consideration as we continue to improve our services. We hope to have the opportunity to welcome you back in the future for a more pleasant stay.

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend!!!
Stayed 2 nights in Mar 2024
Response from Hector on 27 Mar 2024
Dear Stephanie, Thank you for recommending us! We are thrilled to hear that you enjoyed your stay and we hope to welcome you back again in the near future. Safe travels!

8/10 Good

youngsoo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hector on 27 Mar 2024
Dear Youngsoo, Thank you for the positive review. We are happy to hear that you had a great experience at our hotel. We hope to welcome you back again soon!

10/10 Excellent

Nikki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Directly on the bay. Pretty view.
Stayed 1 night in Mar 2024
Response from Hector on 27 Mar 2024
Dear Nikki, Thank you for your review! We're delighted to hear that you enjoyed the beautiful view from our hotel. We hope you had a peaceful and relaxing stay with us. Please come back and visit us again soon!

8/10 Good

Francisco

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hector on 27 Mar 2024
Dear Francisco, Thank you for making us your choice hotel during your recent travels. We are happy to hear you enjoyed your stay with us. It was a pleasure hosting you and we hope to welcome you back again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was really surprised by how nice this place was. I booked it for the price and the shuttle. I would definitely recommend it!
Stayed 1 night in Mar 2024
Response from Hector on 27 Mar 2024
Dear Michael, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and found our shuttle service convenient. We appreciate your recommendation and look forward to welcoming you back in the future. Safe travels!

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hector on 27 Mar 2024
Thank you Pedro for the awesome review! Please come back to visit us again soon.

8/10 Good

Brian

Travelled with partner
Liked: Staff & service
Disappointed to find out parking at the hotel was $18 per night with no other options.
Stayed 1 night in Mar 2024
Response from Hector on 11 Mar 2024
Dear Brian, Thank you for your feedback. We apologize for any inconvenience regarding our parking rates. We strive to provide fair and competitive pricing for our guests. We appreciate your input and will take it into consideration for future improvements. We hope to have the opportunity to welcome you back for a more positive experience.

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service
Stayed 1 night in Mar 2024
Response from Hector on 10 Mar 2024
Dear Christopher, Thank you for taking the time to leave a review! We're so glad to hear that you enjoyed our customer service. We strive to provide the best experience for all of our guests and we're thrilled that we could make your stay memorable. We hope to welcome you back to our hotel in the near future!

10/10 Excellent

Daniel

Stayed 1 night in Jan 2024
Response from Hector on 10 Mar 2024
Dear Daniel, Thank you for the awesome review! It is great to hear you enjoyed your time at our hotel. It was a pleasure hosting you and we hope to welcome you back again soon.

10/10 Excellent

Chavonne

Travelled with partner
Liked: Amenities
Love staying here!
Stayed 1 night in Mar 2024
Response from Hector on 10 Mar 2024
Dear Chavonne, Thank you for making us your choice hotel during your recent travels. We are delighted to hear you loved staying here with us. It was a pleasure having you as a guest, and we hope to have the opportunity to welcome you back again soon.

10/10 Excellent

Caryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hector on 5 Mar 2024
Thank you Caryn for the awesome review! It is great to hear you enjoyed your stay at our hotel. Please give us a call the next time you are traveling to San Leandro.

8/10 Good

Kendell

Liked: Cleanliness, staff & service, property conditions & facilities
Nice little pier to walk around if the weather was nice; it rained the two days I was there. The hotel was a little dated, but the staff were excellent!!
Stayed 2 nights in Feb 2024
Response from Hector on 4 Mar 2024
Dear Kendell, Thank you so much for your review! We're glad to hear that you enjoyed the pier and our staff during your stay, despite the rainy weather. We appreciate your feedback and hope to welcome you back on sunnier day!

10/10 Excellent

RETA

Travelled with partner
Liked: Staff & service
Hallway to my room wasn’t easy.
Stayed 1 night in Feb 2024
Response from Hector on 4 Mar 2024
Dear Reta, Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced in navigating the hallway to your room. We appreciate your feedback and will take it into consideration for future improvements. We hope to have the opportunity to welcome you back again.

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hector on 4 Mar 2024
Thank you for the fantastic review!

10/10 Excellent

Luis

Travelled with partner
Liked: Property conditions & facilities
The staff was nice. The room was clean and it was quiet.
Stayed 1 night in Feb 2024
Response from Hector on 4 Mar 2024
Dear Luis, Thank you for taking the time to leave a review! We're so glad to hear that you enjoyed your stay with us. Our staff takes pride in providing excellent service and we're happy to hear that you found your room clean and quiet. We hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hector on 4 Mar 2024
Thank you Michael for the awesome review! Please come back to visit us again soon.

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent: polite, friendly, accommodating.
Stayed 1 night in Feb 2024
Response from Hector on 26 Feb 2024
Dear Diane, Thank you for your kind words! We're so glad to hear that you had a great experience with our staff. We hope to welcome you back soon!

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hector on 26 Feb 2024
Dear Luis, Thank you for taking the time to share your review with us. We are delighted to hear you enjoyed your time at our hotel. Please give us a call the next time your travels bring you back to San Leandro.

10/10 Excellent

Juan

Stayed 1 night in Feb 2024
Response from Hector on 27 Mar 2024
Dear Juan, Thank you for the awesome review! It is great to hear you enjoyed your stay with us. Please give us a call whenever your travels bring you back to San Leandro.

8/10 Good

asaf

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hector on 26 Feb 2024
Dear Asaf, Thank you for taking the time to share your review with us. We are happy to hear you enjoyed your recent stay. Please come back to visit us again soon.

8/10 Good

James

Travelled with partner
Liked: Property conditions & facilities
Only reason gave a four star is the bathroom and the shower was very tight and small
Stayed 1 night in Feb 2024
Response from Hector on 26 Feb 2024
Dear James, Thank you for your review and feedback! We appreciate your input about the bathroom and shower size and will definitely take it into consideration for any future improvements. We're glad to hear that you otherwise had a good experience with us. We hope to welcome you back again soon!

8/10 Good

David

Stayed 1 night in Feb 2024
Response from Hector on 27 Mar 2024
Thank you David for the positive review! Please stop by and visit us again soon.

6/10 Okay

Noelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great. Parking fee wasnt mentioned on the website. We paid when we checked in. The parking should be a flat rate per stay not for each night. Great breakfast. .
Stayed 2 nights in Jan 2024
Response from Hector on 26 Feb 2024
Dear Noelle, Thank you for your review and for choosing to stay with us. We are glad to hear that you enjoyed your stay and our breakfast. We apologize for any confusion regarding the parking fee and will take your feedback into consideration for future improvements. We hope to welcome you back again soon!

6/10 Okay

Ronnie

Travelled with partner
Liked: Cleanliness
Building was cold throughout, felt like air conditioning was on everywhere; and heater in room was very noisy. Asked for room *not* on the first floor but was told no, even though hotel wasn't full. However, it was clean and airport shuttle was available (but only until 9pm--we missed it by 7 minutes).
Stayed 1 night in Feb 2024
Response from Hector on 26 Feb 2024
Dear Ronnie, Thank you for your feedback. We apologize for the inconvenience you experienced with the temperature and noise in your room. We will address this with our team to ensure it doesn't happen again in the future. We also regret that we were unable to accommodate your request for a different floor. We will use your comments to improve our service for future guests. We hope you will consider staying with us again in the future. Thank you for choosing to stay with us.

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the walking trail around the hotel and staff
Stayed 1 night in Jan 2024
Response from Hector on 26 Feb 2024
Dear Luis, Thank you for your positive feedback! We're glad to hear that you enjoyed the walking trails surrounding our hotel and found our staff to be friendly. We hope to welcome you back to our hotel soon!

10/10 Excellent

Monica, Woodland

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice decent hotel
Stayed 1 night in Feb 2024
Response from Hector on 26 Feb 2024
Dear Monica, Thank you for your kind words! We're glad you enjoyed your stay with us and we hope to welcome you back again in the future. Safe travels!

10/10 Excellent

MARILOU

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could use more lighting in the parking lot
Stayed 1 night in Feb 2024
Response from Hector on 26 Feb 2024
Dear Marilou, Thank you for your feedback! We appreciate your suggestion and will definitely look into improving the lighting in our parking lot to enhance the safety and comfort of our guests. We hope to welcome you back again soon!

8/10 Good

WAI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice areas and good service
Stayed 2 nights in Feb 2024
Response from Hector on 26 Feb 2024
Dear Wai, Thank you for taking the time to leave us a positive review! We're thrilled to hear that you enjoyed our hotel and the service provided. We hope to welcome you back again soon.

8/10 Good

Mark

Liked: Cleanliness, staff & service
The city has closed down the boat mooring in the marina itself. That was the main ambiance of that area. It is now a ghost town. The site was very nice but it needs a facelift, it is showing its age (not is a good way). Inside the room was quiet. The employees were very polite and helpful. There is an adequate walking trail right next to this location that has a bit of wildlife to see. There is also a golf course and driving range across the street. It has always had a very nice restaurant next to it (Horatio's). There are a few areas not too far from the property that look a bit sketchy. Your going to pay $18 for parking.
Stayed 3 nights in Feb 2024
Response from Hector on 26 Feb 2024
Dear Mark, Thank you for your feedback and for choosing to stay with us. We appreciate your kind words about our employees and the quiet ambiance of our rooms. We apologize for the changes in the marina area and any inconvenience it may have caused during your stay. We will certainly take your feedback into consideration as we continue to make improvements to our property. We hope to welcome you back in the future for a more enjoyable experience.

10/10 Excellent

Alla

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to the storm, I have had to stop in this hotel. It's very closed to Oakland airport. Nice and quit hotel. Excellent option! Hotel has everything - a microwave, a coffee machine with very good quality coffee. Very comfortable bed, a lot of towels. Free drinking water.
Stayed 1 night in Feb 2024
Response from Hector on 26 Feb 2024
Dear Alla, We're so glad to hear that you found our hotel to be a comfortable and convenient place to stay during the storm. Thank you for your kind words and we hope to welcome you back in the future!

8/10 Good

Dona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hector on 20 Feb 2024
Dear Dona, Thank you for the wonderful review! We are happy to hear you enjoyed your recent stay with us. Please give us a call the next time you are planning a trip to San Leandro.

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location right on the water. Nice rooms
Stayed 1 night in Jan 2024
Response from Hector on 26 Feb 2024
Dear Gregory, Thank you for your kind review! We're delighted to hear that you enjoyed our waterfront location and found our rooms to your liking. We hope to welcome you back to our hotel again soon!

6/10 Okay

Jamie

Stayed 2 nights in Jan 2024
Response from Hector on 27 Mar 2024
Dear Jamie, Thank you for taking the time to leave a review. We appreciate your feedback and are glad you chose to stay with us. We hope to welcome you back for an even better experience in the future.

10/10 Excellent

Omar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful
Stayed 1 night in Jan 2024
Response from Hector on 30 Jan 2024
Dear Omar, Thank you for your kind review! We are delighted to hear that you found our hotel to be peaceful during your stay. We hope to welcome you back for another peaceful visit in the future!

10/10 Excellent

emilio

Stayed 1 night in Jan 2024
Response from Hector on 30 Jan 2024
Dear Emilio, Thank you for the fantastic rating! We're thrilled that you enjoyed your stay with us. We hope to welcome you back again soon!

6/10 Okay

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Very old dated
Stayed 1 night in Jan 2024
Response from Hector on 22 Jan 2024
Dear Luis, Thank you for taking the time to leave a review. We appreciate your feedback and apologize if our hotel did not meet your expectations. We are constantly working to improve and update our facilities and hope you will consider staying with us again in the future.

8/10 Good

Lucero

Liked: Cleanliness, staff & service, property conditions & facilities
staff friendly and they clean room every day.
Stayed 5 nights in Jan 2024
Response from Hector on 22 Jan 2024
Dear Lucero, Thank you for your positive review! We're happy to hear that you enjoyed our friendly staff and our daily room cleaning service. We hope to welcome you back again in the future. Thank you for choosing our hotel!

10/10 Excellent

Beth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the fresh cookies and the nice breakfasts! Every member of the staff we met was helpful and friendly. We enjoyed using the free bicycles and exploring the nearby parks and waterfront.
Stayed 2 nights in Jan 2024
Response from Hector on 22 Jan 2024
Dear Beth, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed our delicious cookies, breakfast, and the friendly service from our staff. We're also glad that you were able to take advantage of our complimentary bicycles and explore the beautiful parks and waterfront nearby. We hope to welcome you back for another delightful stay in the future!

8/10 Good

Chavonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hector. on 22 Jan 2024
Dear Chavone, Thank you for making us your choice hotel during your recent travels. We are delighted to hear you enjoyed your time at our hotel. It was a pleasure having you as a guest and we hope you choose to stay with us again soon.

6/10 Okay

Maria

Travelled with partner
Disliked: Amenities
The hotel and room was average for an Inn.
Stayed 1 night in Jan 2024
Response from Hector on 22 Jan 2024
Dear Maria, Thank you for taking the time to leave a review. We appreciate your feedback and are glad you found the hotel and room to be satisfactory. If there's anything more we can do to improve your experience next time, please let us know. We hope to welcome you back again soon!

10/10 Excellent

David

Friendly
Stayed 1 night in Jan 2024
Response from Hector on 22 Jan 2024
Dear David, Thank you for your positive review and for choosing to stay with us. We are so glad that you enjoyed your time at our hotel. We hope to welcome you back again soon!

6/10 Okay

Charley

Liked: Cleanliness, staff & service, property conditions & facilities
Upon entering our room there was a strong smell, not necessarily bad but like it was trying to cover over the smell of smoke or mildew. Also be aware that the airport shuttle does not start until 6am. We had an early flight and had to pay $45 for a 10 minute taxi ride.
Stayed 1 night in Jan 2024
Response from Hector on 22 Jan 2024
Dear Charley, Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced with the odor in your room and the timing of our airport shuttle. We will certainly address these issues with our team to ensure a more pleasant experience for our guests in the future. We hope to have the opportunity to welcome you back for a more enjoyable stay.

8/10 Good

Mohamed

Stayed 2 nights in Jan 2024
Response from Hector on 10 Jan 2024
Dear Mohamed, Thank you for taking the time to share your review with us. We are delighted to hear you enjoyed your recent stay at our hotel. It was great having you as a guest and we hope to have the opportunity to host you again soon.