Terrace/patio

Reviews of Mission Inn and Suites

2.5 out of 5
Mission Inn and Suites
24400 Mission Blvd, Hayward, CA

Reviews

5.8
Rating 10 - Excellent. 144 out of 1007 reviews" "
Rating 8 - Good. 208 out of 1007 reviews" "
Rating 6 - Okay. 221 out of 1007 reviews" "
Rating 4 - Poor. 179 out of 1007 reviews" "
Rating 2 - Terrible. 255 out of 1007 reviews" "

5.8/10

Cleanliness

6.0/10

Staff & service

6.2/10

Amenities

5.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Aly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I appreciated my two over there.
Stayed 1 night in Mar 2024
Response from Mission Inn & Suites Management on 19 Mar 2024
Dear Aly,Thank you for staying with us when you visited Mission Inn & Suites Hayward. We hope to be able to host you again soon at Mission Inn & Suites Hayward!Thank You,Mission Inn & Suites Management

10/10 Excellent

Vladimir

Stayed 1 night in Feb 2024
Response from Mission Inn & Suites Management on 19 Mar 2024
Dear Vladimir,Thanks so much for giving us your take on how we are doing. We had a great time hosting you and would love to host you again on your next visit to Hayward.Thank You,Mission Inn & Suites Management

4/10 Poor

Kassandra

Travelled with partner
Disliked: Amenities, property conditions & facilities
Room was grungy.
Stayed 1 night in Mar 2024
Response from Mission Inn & Suites Management on 16 Mar 2024
Dear Kassandra,Thank you for sharing your feedback. We apologize for any inconvenience caused during your stay. Ensuring a clean and comfortable environment is our priority, and we are taking immediate steps to address your concerns. Your input helps us improve, and we hope to have the opportunity to exceed your expectations on your next visit.Sincerely,Mission Inn & Suites Management

2/10 Terrible

liane, puunene

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was broken down and not clean bugs crawling around. Shower didn’t work
Stayed 1 night in Mar 2024
Response from Mission Inn & Suites Management on 14 Mar 2024
Dear liane,Thank you for sharing your recent experience with us. We sincerely apologize for the inconvenience you encountered during your stay. Our team is actively addressing the issues mentioned to ensure a swift resolution. Your feedback is invaluable, and we appreciate your patience. We strive to provide a clean and comfortable environment for our guests, and we regret falling short of your expectations. Please allow us the opportunity to make amends on your next visit.Sincerely,Mission Inn & Suites Management

4/10 Poor

Juan

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I go and the drawers in the room do not close sontheyre opem the whole time. The bathroom had a bunch of dead ants and the lighting fixture made noises like it was aboutbto blow a fuze.
Stayed 1 night in Mar 2024
Response from Mission Inn & Suites Management on 14 Mar 2024
Dear Juan,Thank you for sharing your experience with us. We sincerely apologize for any inconvenience you encountered during your stay. Our team is addressing the issues you highlighted, ensuring that the drawers are repaired and the cleanliness standards are improved. Additionally, we are investigating the lighting fixture concerns to provide a more comfortable environment for our guests. Your feedback is invaluable, and we appreciate the opportunity to enhance our services. We hope to welcome you back for a more enjoyable experience.Sincerely,Mission Inn & Suites Management

2/10 Terrible

Melissa

Stayed 2 nights in Dec 2023
Response from Mission Inn & Suites Management on 29 Dec 2023
Dear Melissa,I'm sorry you did not have a positive experience at Mission Inn & Suites Hayward. Please reach out and let us know how we could have improved your stay.Sincerely,Mission Inn & Suites Management

10/10 Excellent

Guiling

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Mission Inn & Suites Management on 8 Dec 2023
Dear Guiling,Thanks so much for giving us your take on how we are doing. We're glad customers like you have a great experience at Mission Inn & Suites Hayward.Thank You,Mission Inn & Suites Management

6/10 Okay

Basilio

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The door to the room was taped and would stick trapping me in the room. B bid for hazard. I'm
Stayed 1 night in Nov 2023
Response from Mission Inn & Suites Management on 28 Nov 2023
Dear Basilio,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the door. Our maintenance team has promptly addressed the issue to ensure the safety and comfort of our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay.Thank You,Mission Inn & Suites Management

2/10 Terrible

beauty

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service
The place and location is so nice but their service is so bad shouting at people chasing people without no reason and i dont know if that the manager or one of a worker there indian guy have an affair with a guest there and give her discount but his married and he mad at the girl for bringing another people there and chase them out that's so bad i recommended service is bad but location is good
Stayed 1 night in Nov 2023
Response from Mission Inn & Suites Management on 15 Nov 2023
Dear Beauty,Thank you for taking the time to share your feedback about your recent experience. We value our guests' comfort and satisfaction, and we apologize if our service did not meet your expectations. Regarding the specific incident with our staff member, we take such matters seriously and will conduct a thorough investigation to ensure that our team is upholding the standards of professionalism and courtesy that we strive for.It's important to note that, unfortunately, there was a recent incident involving disruptive behavior by a group in violation of our policies. We had to involve law enforcement to maintain a safe and comfortable environment for all guests. We understand that this may have caused inconvenience and we appreciate your understanding.We are committed to addressing and improving the areas you've highlighted, and we hope you might reconsider giving us another chance in the future.Sincerely,Mission Inn & Suites Management

6/10 Okay

Tony

Travelled with group
This hotel has the bare basics.
Stayed 1 night in Oct 2023
Response from Mission Inn & Suites Management on 1 Nov 2023
Dear Tony,Thank you for choosing to stay with us. We appreciate your feedback and are committed to continuously improving our services. We're here to provide a comfortable and convenient experience for all our guests. Please feel free to let us know if there's anything specific you'd like to see in the future. We hope to have the opportunity to welcome you back and exceed your expectations on your next visit.Thank You,Mission Inn & Suites Management

6/10 Okay

Mark

Business traveller
Disliked: Property conditions & facilities, room comfort
Ok stay
It’s ok-kinda on funky side but better then Executive Airport Motor Inn
Stayed 2 nights in Oct 2023
Response from Mission Inn & Suites Management on 19 Oct 2023
Dear Mark,Thank you for taking the time to share your feedback. We appreciate your input and are pleased to hear that you found your stay at our hostel satisfactory. We continually strive to improve our services and guest experience. If there are specific areas where we can enhance your experience during your next visit, please don't hesitate to let us know. We look forward to welcoming you back in the future.Thank You,Mission Inn & Suites Management

2/10 Terrible

Valerie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was horrible
Stayed 3 nights in Sep 2023
Response from Mission Inn & Suites Management on 4 Oct 2023
Dear Valerie,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. We truly value your input, as it helps us identify areas for improvement. Please know that we are committed to enhancing our services and ensuring a better experience for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay.Sincerely,Mission Inn & Suites Management

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2023
Response from Mission Inn & Suites Management on 4 Oct 2023
Dear Guest,Thank you for staying with us when you visited Hayward. It makes me happy to hear see you enjoyed your stay. We hope to be able to host you again soon at Mission Inn & Suites Hayward!Thank You,Mission Inn & Suites Management

2/10 Terrible

Queena

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 6 nights in Sep 2023
Response from Mission Inn & Suites Management on 27 Sept 2023
Dear Queena,Thank you for taking the time to share your feedback with us. We value all comments, as they help us continually improve our services. We regret to hear that your recent stay did not meet your expectations. Please feel free to reach out to our management team directly to discuss your concerns in more detail. We hope to have the opportunity to welcome you back in the future and provide you with an exceptional experience.Sincerely,Mission Inn & Suites Management

10/10 Excellent

Jonathan

Business traveller
Nice place
A family owned hotel. Always clean. Bus stop and 7-11 right next to hotel. AC, coffee maker and fridge in all rooms. I would recommend anyone to stay here.
Stayed 4 nights in Sep 2023
Response from Mission Inn & Suites Management on 27 Sept 2023
Dear Jonathan,Thank you for taking the time to share your positive experience at our family-owned hotel. We are delighted to hear that you found our property clean and well-maintained, and that our convenient location near the bus stop and 7-11 was to your liking. We take pride in providing essential amenities like AC, coffee makers, and fridges in all our rooms.Your recommendation means a lot to us, and we look forward to welcoming you and your family back in the future. Should you have any specific requests or preferences on your next visit, please do not hesitate to reach out.Thank You,Mission Inn & Suites Management

10/10 Excellent

Minda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a really nice place and Great service.
Stayed 2 nights in Sep 2023
Response from Mission Inn & Suites Management on 8 Sept 2023
Dear Minda,Thank you so much for your kind words! We're thrilled to hear that you had a great experience at our hotel and appreciated our exceptional service. We hope to have the pleasure of welcoming you back soon for another enjoyable stay!Thank You,Mission Inn & Suites Management

8/10 Good

Nghe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly and excellent customer services.
Stayed 1 night in Aug 2023
Response from Mission Inn & Suites Management on 5 Sept 2023
Dear Nghe, Thank you so much for taking the time to share your feedback! We truly appreciate your kind words about our friendly staff and excellent customer service. It's our pleasure to make your stay enjoyable, and we look forward to welcoming you back in the future. If you have any suggestions for improvement, please feel free to share. Your input is invaluable to us.Thank You,Mission Inn & Suites Management

6/10 Okay

Noemi

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The room was fine, it was quiet for the most part and the sleep was good. The room was a bit run down but it's cheap. The staff was very friendly.
Stayed 1 night in Aug 2023
Response from Mission Inn & Suites Management on 4 Sept 2023
Dear Noemi,Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed a peaceful night's sleep and found our staff to be friendly. We understand that some aspects of the room may have appeared a bit worn, but we strive to offer affordable accommodation while maintaining comfort. Your input is valuable, and we'll use it to continuously improve our services. We hope to have the opportunity to welcome you back in the future and provide an even better experience.Thank You,Mission Inn & Suites Management

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Mission Inn & Suites Management on 1 Sept 2023
Dear Guest,Thank you for a Perfect Score Rating on your stay at Mission Inn & Suites Hayward. We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are glad to learn that our efforts are being appreciated. We would love to host you again for your next visit to Hayward.Thank You,Mission Inn & Suites Management

6/10 Okay

Veronica

Stayed 1 night in Aug 2023
Response from Mission Inn & Suites Management on 27 Sept 2023
Dear Veronica,We appreciate the time you took to review your stay with us at Mission Inn & Suites Hayward. An honest assessment is always welcome because it helps us improve our product and service, so Thank You for highlighting any shortcomings.Thank You,Mission Inn & Suites Management

8/10 Good

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Mission Inn & Suites Management on 1 Sept 2023
Dear Gilberto,Thank you for choosing to stay with us when you visited Hayward. It makes me happy to hear see you enjoyed your stay. We hope to be able to host you again soon at Mission Inn & Suites Hayward!Thank You,Mission Inn & Suites Management

8/10 Good

Eun

Stayed 1 night in Aug 2023
Response from Mission Inn & Suites Management on 6 Sept 2023
Dear Eun,Thank you for choosing to stay with us when you visited Hayward. It makes me happy to hear see you enjoyed your stay. We hope to be able to host you again soon at Mission Inn & Suites Hayward!Thank You,Mission Inn & Suites Management

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Mission Inn & Suites Management on 11 Aug 2023
Dear Erika,Thank You for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner.Thank You,Mission Inn & Suites Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Mission Inn & Suites Management on 10 Aug 2023
Dear Guest,Thank you for choosing to stay with us when you visited Hayward.  It makes me happy to hear see you enjoyed your stay. We hope to be able to host you again soon at Mission Inn & Suites Hayward!Thank You,Mission Inn & Suites Management

8/10 Good

Irene

Stayed 1 night in Aug 2023
Response from Mission Inn & Suites Management on 28 Aug 2023
Dear Irene,Thank you so much! Knowing that you enjoyed your time with us surely makes our day. We truly appreciate your positive rating and hope you will stay with us again soon next time you visit Hayward.Thank You,Mission Inn & Suites Management

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Mission Inn & Suites Management on 7 Aug 2023
Dear Christian,Thank you for a Perfect Score Rating on your Mission Inn & Suites Hayward stay. We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are happy to learn that our efforts are being appreciated. We would love to host you again for your next visit to Hayward.Thank You,Mission Inn & Suites Management

8/10 Good

ashley

Stayed 1 night in Jul 2023
Response from Mission Inn & Suites Management on 22 Aug 2023
Dear Ashley,Thank you so much! Knowing that you enjoyed your time with us surely makes our day. We truly appreciate your positive rating and hope you will stay with us again soon next time you visit Hayward.Thank You,Mission Inn & Suites Management

4/10 Poor

Doris

Business traveller
Disliked: Cleanliness, amenities
Found 2 roaches in the hotel room I was in
Stayed 3 nights in Jul 2023
Response from Mission Inn & Suites Management on 10 Aug 2023
Dear Doris,We sincerely apologize for the inconvenience you experienced during your stay. We take matters like this seriously and have already addressed the situation with our pest control team. Rest assured, we have taken measures to prevent any recurrence. Your feedback is invaluable, and we hope you'll give us another chance to provide you with an exceptional stay. Thank you for bringing this to our attention.Sincerely,Mission Inn & Suites Management

2/10 Terrible

Adi

Disliked: Cleanliness
I didn’t get a room
Stayed 1 night in Jul 2023
Response from Mission Inn & Suites Management on 7 Aug 2023
Dear Adi,Thank you for taking the time to share your experience with us. We apologize for any inconvenience you may have faced in not receiving a room. We would appreciate the opportunity to understand the issue in more detail and address it promptly. Kindly contact our customer support directly, and we'll be more than happy to assist you further. Your satisfaction is of utmost importance to us, and we hope to have the chance to make it right.Sincerely,Mission Inn & Suites Management

10/10 Excellent

Sin

Stayed 1 night in Jun 2023
Response from Mission Inn & Suites Management on 7 Aug 2023
Dear Sin,Thanks so much for giving us your take on how we are doing. We're glad that customers like you have a great experience at Mission Inn & Suites Hayward.Thank You,Mission Inn & Suites Management

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities
All of the above
Stayed 2 nights in Jun 2023
Response from Mission Inn & Suites Management on 5 Jul 2023
Dear Dwayne,Thank You for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner.Thank You,Mission Inn & Suites Management

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Dingy hole
Although the room was clean and the house-keeping was really good, my room smelt very musky/damp/weird. there was no cutlery/plates etc so i had to source my own. the toilet didn't decided when it wanted to work and there wasn't a toilet brush. very dingy
Stayed 10 nights in Jun 2023
Response from Mission Inn & Suites Management on 28 Jun 2023
Dear Andreas,Thank you for sharing your feedback regarding your recent stay with us. We hope to have the opportunity to welcome you back and provide a more satisfactory stay in the future. Thank you again for choosing our hotel.Sincerely,Mission Inn & Suites Management

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Mission Inn & Suites Management on 28 Jun 2023
Dear Scott,Thank You for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon.Thank You,Mission Inn & Suites Management

10/10 Excellent

Jose

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Mission Inn & Suites Management on 28 Jun 2023
Dear Jose,Thank you so much for the PERFECT SCORE rating. We are glad to see that you had a wonderful stay at Mission Inn & Suites Hayward.  We work tirelessly to ensure our guests experience the best hospitality in Hayward.  Again, we are so glad you enjoyed your stay and we would love to host you again.Thank You,Mission Inn & Suites Management

8/10 Good

Myra

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jun 2023
Response from Mission Inn & Suites Management on 26 Jun 2023
Dear Myra,Thank you for choosing to stay with us when you visited Hayward. It makes me happy to hear see you enjoyed your stay. We hope to be able to host you again soon at Mission Inn & Suites Hayward!Thank You,Mission Inn & Suites Management

2/10 Terrible

Yamileth

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jun 2023
Response from Mission Inn & Suites Management on 8 Jun 2023
Dear Yamileth,I am deeply disappointed to learn about your recent stay at Mission Inn & Suites Hayward. I wish you had told our staff about your problems when you were here; we could have fixed them. Please accept my sincerest apologies.Sincerely,Mission Inn & Suites Management

8/10 Good

Prasad Shiva

Liked: Cleanliness, property conditions & facilities
Good place. Nice staff
Stayed 2 nights in May 2023
Response from Mission Inn & Suites Management on 8 Jun 2023
Dear Prasad,Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. Our team takes pride in providing excellent service to our guests, and it's great to know that you found our staff to be friendly and accommodating. We hope to welcome you back soon for another wonderful experience at our hotel.Thank You,Mission Inn & Suites Management

6/10 Okay

Cynthia

Travelled with partner
Liked: Property conditions & facilities
Main road is very busy. Heavy traffic with medium noise level. Street and outside area was messy. Property was tidy but a little rundown. Efforts were being made to add more curb appeal. Advertising said full breakfast. Grab and Go bag doesn’t meet this statement. Pizza pocket is not breakfast fare. Fruit and juice was good. Room was quaint. Minimal bedding. Box spring was stained. Only one day did housekeeping come in 8 nights and 1 day. Overall good but could have been better. Would consider staying again.
Stayed 8 nights in May 2023
Response from Mission Inn & Suites Management on 31 May 2023
Dear Cynthia,Thank you for taking the time to share your feedback. We apologize for any inconvenience caused by the busy main road and outside area conditions. We appreciate your understanding as we work on improving our property's appearance. We apologize if our Grab and Go bag didn't meet your expectations for a full breakfast; we'll review our offerings. We're glad you enjoyed the fruit and juice provided. We apologize for any shortcomings in housekeeping; we'll address this issue. Thank you for considering staying with us again, and we look forward to the opportunity to provide a better experience in the future.Regards,Mission Inn & Suites Management

8/10 Good

Regina

Liked: Cleanliness, property conditions & facilities, room comfort
8/10
pleasant a little noisy but okay. Would stay again.
Stayed 2 nights in May 2023
Response from Mission Inn & Suites Management on 30 May 2023
Dear Regina, Thank you for choosing our hotel and sharing your feedback. We're glad to hear that your overall experience was pleasant. We apologize for any inconvenience caused by the noise and appreciate your understanding. Your willingness to stay with us again means a lot to us, and we look forward to welcoming you back in the future. If there's anything we can do to make your next stay even better, please don't hesitate to let us know.Thank You,Mission Inn & Suites Management

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023
Response from Mission Inn & Suites Management on 11 May 2023
Dear Guest,Thank You for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon.Thank You,Mission Inn & Suites Management

4/10 Poor

Samuel

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Location was convient that is it. Now the bad was when arriving the lobby was lock had to wait for someone to be let in to check in. The gentleman was short with me during check in. The nonsmoking policy is great but not inforced people were smoking outside the room all night. The bathroom shower no pressure paint peeling from tub and the ceiling repair looked like it was gonna cave in.
Stayed 1 night in Apr 2023
Response from Mission Inn & Suites Management on 11 May 2023
Dear Samuel, Thank you for sharing your feedback about your recent stay. We apologize for the inconvenience you experienced upon arrival and any rudeness during check-in. We take these matters seriously and will address them with our staff. We appreciate your concerns regarding smoking and maintenance issues, and we will take immediate action to reinforce our nonsmoking policy and address the bathroom concerns. We value your feedback as it helps us improve. If you have any further concerns, please contact our management team directly. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Mission Inn & Suites Management

8/10 Good

Fanga

Stayed 1 night in Apr 2023
Response from Mission Inn & Suites Management on 11 May 2023
Dear Fanga,Thank you for choosing to stay with us when you visited Hayward.  It makes me happy to hear see you enjoyed your stay. We hope to be able to host you again soon at Mission Inn & Suites Hayward!Thank You,Mission Inn & Suites Management

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Will never stay here again
This is actually my 2nd stay here. Everything looked clean until I woke up in the early hours itchy. I had bed bugs bites on my face, neck, shoulder and upper arms. I believe the bed bugs were in the pillows. Will never be back again.
Stayed 1 night in Mar 2023
Response from Mission Inn & Suites Management on 3 Apr 2023
Dear Guest,Thank you for leaving a review, however, I deeply apologize for any inconvenience you may have faced during your stay due to bed bugs. We do perform regular pest control and this is a rare occurrence, but we will ensure it is not repeated again. Guest satisfaction for us is highly rewarding, so I am terribly sorry for your experience and the issues in your room. We will certainly take this opportunity to highlight the problems and resolve them.Sincerely,Mission Inn & Suites Management

10/10 Excellent

Tanya

Stayed 2 nights in Mar 2023
Response from Mission Inn & Suites Management on 18 Apr 2023
Dear Tanya,Thank You for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Thank You,Mission Inn & Suites Management

10/10 Excellent

Mbonu

Stayed 5 nights in Jan 2023
Response from Mission Inn & Suites Management on 28 Mar 2023
Dear Mbonu,Thank you for a Perfect Score Rating on your stay at Mission Inn & Suites Hayward. We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are glad to learn that our efforts are being appreciated. We would love to host you again for your next visit to Hayward.Thank You,Mission Inn & Suites Management

4/10 Poor

MEL ANGELO

Liked: Cleanliness
Stayed 1 night in Mar 2023
Response from Mission Inn & Suites Management on 17 Mar 2023
Dear MEL ANGELO,Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay.  We would love to know what went wrong during your stay so we can ensure a better experience for all of our guests. Thank You,Mission Inn & Suites Management

10/10 Excellent

Dhanbir

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Mission Inn & Suites Management on 14 Mar 2023
Dear Dhanbir,Thank you so much for the PERFECT SCORE review.  We are glad to see that you had a wonderful stay at Mission Inn & Suites Hayward.  We work tirelessly to ensure our guests experience the best hospitality in Hayward.  Again, we are so glad you enjoyed your stay and we would love to host you again. Thank You,Mission Inn & Suites Management

2/10 Terrible

Jacqueline

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Mission Inn & Suites Management on 9 Mar 2023
Dear Jacqueline,Thank you for the review. We apologize for any inconvenience you faced while staying at our hotel. We would love to know about your experience so we can ensure it doesn't happen again. Thanks for staying at Mission Inn & Suites Hayward.Thank You,Mission Inn & Suites Management

10/10 Excellent

Demetrice

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Feb 2023
Response from Mission Inn & Suites Management on 28 Feb 2023
Dear Demetrice,You MADE OUR DAY! Thank you so much for taking the time to leave us A PERFECT 5-STAR REVIEW of your recent stay at Mission Inn & Suites Hayward. We are glad to see that you had a wonderful stay at Mission Inn & Suites Hayward.  We work tirelessly to ensure our guests experience the best hospitality in Hayward.  Again, we are so glad you enjoyed your stay and we would love to host you again. Thank You,Mission Inn & Suites Management

2/10 Terrible

Francisco

Disliked: Cleanliness
Stayed 1 night in Feb 2023
Response from Mission Inn & Suites Management on 14 Mar 2023
Dear Francisco,I am deeply disappointed to learn about your recent stay at Mission Inn & Suites Hayward. I wish you had told our staff about your problems when you were here; we could have fixed them. Please accept my sincerest apologies.Once again, thank you for your stay and your valuable feedback.  Thank You,Mission Inn & Suites Management