Reception

Reviews of Best Western Manassas

2.5 out of 5
Best Western Manassas
8640 Mathis Ave, Manassas, VA

Reviews

7.8

Good

Rating 10 - Excellent. 175 out of 565 reviews" "
Rating 8 - Good. 213 out of 565 reviews" "
Rating 6 - Okay. 112 out of 565 reviews" "
Rating 4 - Poor. 38 out of 565 reviews" "
Rating 2 - Terrible. 27 out of 565 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Jerri Lee

Stayed 5 nights in Jan 2024

4/10 Poor

sammy

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Donghyeon

2/10 Terrible

Carrie

Stayed 1 night in Nov 2023
Response from BWMANASSAS on 19 Nov 2023
Thank you for taking the time to rate your stay with us. We are sorry you did not have a good experience at our property.

8/10 Good

Marta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from BWMANASSAS on 14 Nov 2023
Thank you for your rating

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Clean and comfortable
Room was clean. Only bad thing is every time we flushed the toilet we had to take the lid off, and pull the chain to help fix the flapper such as broken on one side. Definitely needs to be replaced. Besides that, everything was fine.
Stayed 2 nights in Oct 2023
Response from BWMANASSAS on 14 Nov 2023
Thank you for your review.

4/10 Poor

Merritt

Business traveller
Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from BWMANASSAS on 14 Nov 2023
Thank you for rating your stay.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Location was convient and room was clean. Room service option was not great.
Stayed 1 night in Oct 2023
Response from BWMANASSAS on 14 Nov 2023
Thank you for your feedback.

6/10 Okay

Beau

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from BWMANASSAS on 14 Nov 2023
Thank you for your review.

8/10 Good

Enrique

Stayed 1 night in Sep 2023
Response from BWMANASSAS on 14 Nov 2023
Thank you for your rating.

10/10 Excellent

Logan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a good location! Lots of restaurants near the area
Stayed 1 night in Aug 2023

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just needed an affordable stay for our weekend to nova. This hotel served its purpose. Free breakfast was standard and convenient. Bed was comfortable and clean. Hot water never ran out. Carpet pretty dingy but we didn't care.
Stayed 3 nights in Aug 2023

6/10 Okay

Neil

Stayed 1 night in Aug 2023

10/10 Excellent

Keri

Stayed 1 night in Aug 2023

2/10 Terrible

andrea

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty carpets bathroom not clean!
Stayed 1 night in Aug 2023
Response from BWMANSSAS on 15 Aug 2023
We are sorry you did not enjoy your stay with us, and will look into the issues you have brought up.

8/10 Good

Grady

Stayed 2 nights in Aug 2023

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff!
Stayed 1 night in Jul 2023

6/10 Okay

Derek

Travelled with partner
Liked: Staff & service
Decent hotel and fine for one night. Definitely a dated facility that needs major improvements but again, for one night, it was fine.
Stayed 1 night in Jul 2023

8/10 Good

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Martine

Liked: Cleanliness, staff & service, property conditions & facilities
Glad the room was clean and beds were comfortable
Stayed 1 night in Jul 2023

10/10 Excellent

Traci

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Rooms need some updating. Need to add usb outlets. Rooms were clean.
Stayed 1 night in Jul 2023

10/10 Excellent

JULIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was close by, clean hotel, and was quiet
Stayed 3 nights in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy your stay
Great place to stay. It is a quiet area, plus the air conditioner is quiet, which you can't say about more expensive places. The staff work hard to keep things running smoothly and are always pleasant.
Stayed 4 nights in Jul 2023

8/10 Good

Barbara

Travelled with partner, Travelled with group
Have stayed here before.
Stayed 2 nights in Jun 2023

6/10 Okay

Contina

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Need work in the rooms that all but other then that it good
Stayed 2 nights in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
quick check in & check out
Stayed 2 nights in Jul 2023

8/10 Good

Timothy

Liked: Cleanliness, staff & service
Everything was great except for the inconvenience of two power outages, one for an hour after my early evening check in during a storm on 6/16, and a longer one the next evening without explanation from the staff.
Stayed 2 nights in Jun 2023

4/10 Poor

Grace

Disliked: Cleanliness, staff & service, property conditions & facilities
There was construction going on in the parking lot and we were not told at check in that about which area not to use for the next morning, Somebody had to wake us up to inform was to vacate the parking area and move the car to the other side There is odor inside the room being masked by a freshener
Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Perfectly Functional
The staff is helpful and accommodating. The rooms are older and show signs of age (old toilets, mid-80’s carpet in the halls). Clean, safe, restaurants in walking distance. Met the need of staying overnight for a show in Bristow.
Stayed 1 night in Jun 2023

8/10 Good

Manuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for an overnight
Outdated structure but clean and comfortable. Hot breakfast was good and varied.
Stayed 1 night in May 2023

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service
Friendly staff
Stayed 1 night in May 2023

6/10 Okay

Jorgen

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Convenient location
Stayed 1 night in May 2023

10/10 Excellent

Zahid

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great!
Stayed 1 night in May 2023

10/10 Excellent

Sherry

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
I had to stay four nights and the price was excellent. I really enjoyed the exercise room and the hot breakfast room. The beds were very comfortable. My experience was pleasing.
Stayed 5 nights in Mar 2023

8/10 Good

Eduardo Avena

Stayed 1 night in Mar 2023

4/10 Poor

David

Stayed 3 nights in Feb 2023
Response from BWMANASSAS on 19 Feb 2023
Thank you for rating your stay.

8/10 Good

Sharon

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Good location, easy access to old town , needs a few updates
Stayed 2 nights in Jan 2023
Response from BWMANASSAS on 19 Feb 2023
Thank you for the review of your stay with us.

8/10 Good

Becky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Manassas Stay
Stay periodically to visit grandchildren. Staff is great. Constance figured how to get captions on my I-Pad. I was thoroughly impressed. :) Beds are comfortable, towels are on the soft side. The scrambled eggs and bacon are actually hot! Kudos people!
Stayed 5 nights in Dec 2022
Response from BW Manassas on 31 Dec 2022
Thank you for your review

8/10 Good

Stephen

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Not a great stay
I was in for an extended stay, 11 nights. After the first day I asked that the shower head be replaced. I had to stand against the wall under the shower in order for it to drip down on me. The refrigerator on the lowest setting froze everything solid, I asked for a replacement. On the third day I asked for some extra towels as I had puddles in the bathroom, the toilet was leaking. They finally moved me to another room, which was not pleasant as I was there a while and had unpacked everything for a long stay. Everyone was very pleasant and nice.
Stayed 11 nights in Dec 2022
Response from BWMANASSAS on 31 Dec 2022
Thank you for sharing

10/10 Excellent

JULIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was close by, was clean,and great staff
Response from BWMANASSAS on 31 Dec 2022
Thank you for your review

2/10 Terrible

Yolanda

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
I did not like nothing at all One the person that works there Look at us like we were garbage
Response from BWMANASSAS on 8 Nov 2022
We are sorry you did not enjoy your stay with us, and hope that you will give us another try in the future.

6/10 Okay

CHI YUEN, Red Deer

Travelled with partner
Disliked: Amenities, property conditions & facilities
cleanliness is adequate
Stayed 4 nights in Sep 2022
Response from BWMANASSAS on 8 Nov 2022
Thank you for your review

10/10 Excellent

Cinde

Stayed 1 night in Oct 2022

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service
The front desk evening clerk was great and happy. She was helpful. I liked that entrance to the property was indoors for safety instead of an older motel type building. It was clean and comfortable despite being a little older. The price/value was good. I came there by accident because expedia didn't clearly provide the address. It worked out great though!
Stayed 1 night in Sep 2022
Response from BWMANASSAS on 2 Oct 2022
Thank you for sharing

2/10 Terrible

joseph

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Have stayed here a few times but the place has gone downhill as the owner will not invest it quality maintenance. Toilet broken, door inside covered with some random bodily fluid, etc...No maintenance showed up after 2 days moved rooms, to a dirty room not made up by housekeeping, moved again to another room, front desk staff is trying but they get no support from greedy owner who willnot invest in maintenance. Stay elsewhere...
Stayed 3 nights in Sep 2022
Response from BWMANASSAS on 10 Sept 2022
Thank you for taking the time to share a review of your stay. We are sorry to learn that it did not live up to your expectations. However the issues you experienced are not due to a "greedy owner" that will not invest in maintenance. If you were given that impression as a poor excuse by a member of our staff I apologize because that could not be further from the truth. We did let you down, and I have no excuse for that. We will use the feedback provided to improve our property so that future guests do not experience these same issues. Again thank you for sharing your experience, and I truly hope you will consider giving us another opportunity in the future to better serve you.

10/10 Excellent

Debra

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

8/10 Good

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from BWMANASSAS on 4 Sept 2022
Thank You for your rating

8/10 Good

Maria Aurora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from BWMANASSAS on 28 Jul 2022
Thank You for rating your stay.