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Reviews of The Wordsworth Hotel

4 out of 5
The Wordsworth Hotel
Stock Lane, Grasmere, Ambleside, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 297 out of 578 reviews" "
Rating 8 - Good. 194 out of 578 reviews" "
Rating 6 - Okay. 49 out of 578 reviews" "
Rating 4 - Poor. 31 out of 578 reviews" "
Rating 2 - Terrible. 7 out of 578 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Andrew

Liked: Cleanliness, staff & service
V good location
Stayed 2 nights in Mar 2024
Response from Guest Experience on 8 Apr 2024
Thank you for your feedback. We would love to see you again soon.

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Year Weekend.
Generally a lovely weekend, and felt homely and welcoming with staff. Weekend stop during New Year weekend. Some aspects of the fixtures and fitting did look a little tired, but overall enjoyable
Stayed 3 nights in Dec 2023
Response from Guest Experience on 16 Jan 2024
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us. Your comments will be passed on the team, both positive and constructive. We look forward to seeing you again soon.

10/10 Excellent

Jean and Rob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Experience on 16 Jan 2024
Thank you for your rating. We hope to see you again soon.

8/10 Good

Rob

Travelled with partner
Liked: Cleanliness, amenities
Fantastic location, our room was in the corridor to the rear of the property next lo the rear entrance which was a little noisy. Reasonable food and facilities, just felt a little dated in places, and not sure we’d give it 4 stars. That’s said we enjoyed our stay and none of the above spoiled our weekend.
Response from Guest Experience on 6 Mar 2024
Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

10/10 Excellent

Daniel

Stayed 1 night in Nov 2023
Response from Guest Experience on 16 Jan 2024
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

John

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from Guest Experience on 29 Nov 2023
Thank you for your rating. See you again soon.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Guest Experience on 29 Nov 2023
Thank you for taking the time to rate us.

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely friendly staff. Food was excellent, and the staff were very helpful with dietary requirements.
Stayed 4 nights in Oct 2023
Response from Guest Experience on 1 Nov 2023
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Experience on 16 Oct 2023
Thank you for your rating. See you again soon.

8/10 Good

Jeanette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Experience on 11 Oct 2023
Thank you for your rating. See you again soon.

10/10 Excellent

Terence

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two night stay in Grasmere
The hotel was modern and spaceous with excellant furnishings and knowledgeable staff, food and drinks were very good and parking was free and easy
Stayed 2 nights in Sep 2023
Response from Guest Experience on 28 Sept 2023
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Sep 2023
Response from Guest Experience on 28 Sept 2023
Thank you so much for taking the time to share your rating. We hope to welcome you back soon.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing
2nd visit to this hotel. Excellent location and nice breakfast. Stayed in room 22 and had a few issues. The toilet wouldn’t flush properly and there seemed to be a lot of heat behind the bathroom. Mentioned the broken flush to reception and it was never repaired. Room dated and could do with a refurbishment. Wouldn’t stay here again.
Stayed 2 nights in Sep 2023
Response from Guest Experience on 28 Sept 2023
hank you for your feedback, I am sad to hear you did not enjoy your experience with us. I will ensure your feedback is passed on to the team. We hope to see you again and give you the customer experience we pride ourselves on.

6/10 Okay

Denise

Stayed 1 night in Sep 2023
Response from Guest Experience on 28 Sept 2023
Thank you for taking the time to rate us.

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel ideal situated for the Lakes. Great service from all staff.
Stayed 1 night in Aug 2023
Response from Guest Experience on 28 Sept 2023
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely place to stay, beautiful room, beautiful village, really helpful staff. We loved the pool and jacuzzi! Good breakfast, very peaceful location. Thanks so much.
Stayed 3 nights in Aug 2023
Response from Guest Experience on 28 Sept 2023
Thank you for passing on your feedback, we pride ourselves on our customer experience and the high-quality standards we thrive to maintain. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Set in wonderful country side with lovely walk around Grasmere lake close to the hotel
Stayed 1 night in Aug 2023
Response from Guest Experience on 28 Sept 2023
Thank you for taking the time to post your review. We are so happy that you had a great time with us!

8/10 Good

KIM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we stayed in was very comfortable. The coffee machine was a treat! The restaurant was brilliant and both dinner and breakfast were very yummy.
Stayed 1 night in Aug 2023
Response from Guest Experience on 28 Sept 2023
Thank you so much for your recent review. It made our day!

6/10 Okay

Saeemah

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Great location, nice spaces outside. Room and decor very shabby. Smelled. I needed anti histamine as made allergies play up. We avoided sitting on fabric of furniture as did not look clean. Bathroom was spotless. Breakfast had good choices from menu( which was included in price of room) . Main issue hotel did not have a 5 star feel and was certainly not fabulous as rating on hotel. Com indicated
Stayed 2 nights in Aug 2023
Response from Guest Experience on 28 Sept 2023
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us. Your comments will be passed on the team, both positive and constructive. We look forward to seeing you again soon.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Aug 2023
Response from Guest Experience on 28 Sept 2023
Thank you for your rating. See you again soon.

8/10 Good

Erich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Guest Experience on 14 Aug 2023
Thank you for your rating. We hope to welcome you back soon.

10/10 Excellent

Brian

Stayed 2 nights in Aug 2023
Response from Guest Experience on 14 Aug 2023
Thank you for your rating. We would love to welcome you back.

4/10 Poor

Dawn

Travelled with family
Disliked: Staff & service, property conditions & facilities
Property in excellent location, very central. Obviously very grand property once, but needs an update. Classic bedroom very old fashioned, no fridge, no safe, no a/c or fan, so had to keep window open to air. Asked for bucket of ice to room and was told there was a standard delivery charge of £5! Asked to pay whole accomodation cost on arrival not just credit card defails ..... never heard of this worldwide! Female receptionist needs to be friendlier.
Stayed 2 nights in Jul 2023
Response from Guest Experience on 14 Aug 2023
Thank you for taking the time to share your feedback with us. All feedback is greatly appreciated to help enhance our guest’s experience. Our aim is to stay true to our pub roots and provide a comfortable, relaxing Inn where everyone would like to eat, drink, sleep, and explore from. We can only apologise if you feel we have missed the mark on this occasion. We hope to see you again.

8/10 Good

Antoinette van

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful area great for walking . Nice little village with nice shops for sports and arts . Hotel was nice, but the first night they put us in a room next to the very noisy elevator. It really ruined the nightly rest . Employees were very friendly and helpful and made it up by upgrading us to a much nicer room , where we were welcomed by a glass of Prosecco .
Stayed 2 nights in Jul 2023
Response from Guest Experience on 26 Jul 2023
Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

10/10 Excellent

Patrick

Stayed 1 night in Jul 2023
Response from Guest Experience on 24 Jul 2023
Thank you for taking the time to rate us. We would love to welcome you back soon.

10/10 Excellent

BARRY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Guest Experience on 10 Jul 2023
Thank you for your rating. See you again soon.

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wordsworth Hotel is lovely. Very conveniently located in the centre of Grasmere. Our room was very well presented. The bar-man was very professional and friendly and made us some great cocktails. We were a bit disappointed to find that the Signature restaurant now seems to be merged with the bistro. Nothing against bistros but we had made an effort to get dressed up for the more formal restaurant only to find that people sat near us were wearing shorts and trainers as a result of the new set up. On the whole, a great hotel, however.
Stayed 1 night in Jun 2023
Response from Guest Experience on 4 Jul 2023
Thank you for taking the time to send us your feedback, it is a pleasure to read some lovely comments regarding our staff and Inn. All feedback is encouraged, we are always looking at ways to improve our customer experience. I will ensure the team are in receipt of your kind words and your feedback will be reviewed. We hope to see you again very soon.

8/10 Good

Vincent, Aberdeen

Liked: Cleanliness, staff & service, property conditions & facilities
A lovely hotel in a lovely setting. Checking in and out was a little frantic due to other guests milling about and making demands. One real issue for us was young people misusing the pool and spa facilities. We were looking forward to chilling out after a long couple of days and our experiences was marred by feral youths bombing, splashing, screaming, etc. and running around the facilities. There was no attendance or supervision and a complaint to reception staff generated zero comment or response. It really spoiled our stay
Stayed 1 night in Jun 2023
Response from Guest Experience on 30 Jun 2023
Thank you so much for letting us know about your concerns. We’re sorry that we failed to make your visit as enjoyable as it could have been. We will keep your feedback in mind moving forward. We hope you give us another chance. We will do our best to deliver the exceptional stay we know we can.

4/10 Poor

P

Liked: Cleanliness, staff & service
Disliked: Room comfort
Expensive disappointmentt
Room allocated was very hot, the radiator was stuck on full heat even though it was 28deg outside, and could not be turned off. The shower/bath had sides so high that a shorter elderly person could not possibly get in without some form of steps. An upgrade room was offered for some of our stay which was acceptable. On our last night we were returned to a standard room, really small and very hot. A security light was mounted right outside the window lighting up the room like daylight which meant that the blind and curtains had to be shut tight to keep the light out, which also cut off any cool air. A very expensive disappointment, but at least the staff were friendly.
Stayed 4 nights in Jun 2023
Response from Guest Experience on 30 Jun 2023
Thank you for taking the time to share your feedback. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

8/10 Good

Susan

Stayed 4 nights in Jun 2023
Response from Guest Experience on 30 Jun 2023
Thank you for your rating. See you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved The Wordsworth and Grasmere
My husband and I loved The Wordsworth Hotel. It is obviously an older property, but for us it had been updated where it counts. The bathroom was lovely. The staff treated us so very well, and we loved the bartenders!! Especially our friend from Scotland. We would stay there again in a heartbeat. The location was ideal to walk into everywhere in Grasmere and also to get to hiking trails.
Stayed 3 nights in Jun 2023
Response from Guest Experience on 30 Jun 2023
We can't wait to see you again. Thank you for your feedback.

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Guest Experience on 30 Jun 2023
Thank you for your rating. We would love to welcome you back. :)

8/10 Good

Hazel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Guest Experience on 30 Jun 2023
Thank you for your rating. We would love to welcome you back.

10/10 Excellent

Pam

Stayed 1 night in Apr 2023

10/10 Excellent

S

Stayed 2 nights in Apr 2023

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Wordsworth is a lovely old hotel in the centre of the beautiful village of Grasmere. Highly recommended.
Stayed 3 nights in Apr 2023

10/10 Excellent

John

Stayed 2 nights in Mar 2023

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and excellent staff
Stayed 2 nights in Mar 2023

8/10 Good

Susan

Stayed 2 nights in Mar 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A few service issues but still enjoyed
The location and building are beautiful, everything was clean and we used the pool and jacuzzi which were lovely. My parents had a card in their room saying if they forego getting the room cleaned they can have a free drink, which I thought was a great idea. However, I didn't have a card, and when I asked at reception I felt like I was stressing the woman out as she said it was nothing to do with her and was the cleaning staff's responsibility. Eventually the barman gave me a free drink, however. Breakfast was decent, quick service, and a range of options. Our order was slightly wrong but it was still enjoyed. I must say the hotel was very warm. I didn't need the radiator on in my room, and I even had to open the window at times. In February that's crazy haha!
Stayed 2 nights in Feb 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

10/10 Excellent

Mark

Stayed 2 nights in Jan 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday Bash
Excellent, room was spacious and clean food was superb
Stayed 1 night in Jan 2023

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything excellent.
Stayed 2 nights in Jan 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel only negative was checkin time.
Very good hotel, rooms were spotless and comfortable. Spa was good with plenty of chairs also given robes, slippers and towels. Provided. Breakfast was great with lots to choose from and very quick service and pleasant staff. Only negative point was that check-in is not till 4pm and when it came to 4pm we were told it was too soon as rooms may not be ready as a member of staff hadn’t turned in at 8am. Everyone was sitting around waiting to check-in with their luggage. We did eventually get our room key after complaining but having lots of people sitting round in reception and other rooms all waiting to check-in was not a good customer experience. I did enjoy my time there once checked-in but surely a hotel of this calibre should have rooms ready at 4pm or at least offer a complimentary drink if the rooms not available.
Stayed 2 nights in Jan 2023

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay at the Wordsworth, stayed B&B & diner, food was very good with a good choice, good size bedroom for all the wet clothing. Lots of walks from the door. Friendly staff. Only gripe would be, limited selection of draft beers, Boddingtons only.
Stayed 2 nights in Dec 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Grasmere
Very comfortable and quiet room. All the staff were excellent as always. A very easy place to live in a lovely setting
Stayed 4 nights in Dec 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Mark

Stayed 2 nights in Nov 2022

8/10 Good

Mrs Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Lovely night for my husbands birthday. Free upgrade which was nice. Room very comfortable although a bit hot and breakfast was lovely with good service . Great location on the edge of grasmere village.
Stayed 1 night in Nov 2022