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Reviews of New York Hilton Midtown

4 out of 5
New York Hilton Midtown
1335 Avenue Of The Americas, New York, NY

Reviews

8.2

Very good

Rating 10 - Excellent. 775 out of 1626 reviews" "
Rating 8 - Good. 432 out of 1626 reviews" "
Rating 6 - Okay. 194 out of 1626 reviews" "
Rating 4 - Poor. 118 out of 1626 reviews" "
Rating 2 - Terrible. 107 out of 1626 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Melissa, Beaverton

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Would never stay here again. The rooms are very run down and look nothing like the advertised images. There is peeling wallpaper in the bathroom and even mold under the soap dispenser. The elevators are always packed full and you have to wait 10-15 min to even get on an elevator. The lobby is very loud and check in staff are not friendly at all. They just do the bare minimum and nothing else. The hair dryer was so dirty when we turned it on it started smoking and smelled terrible. I was disgusted and completely disappointed that this place called themselves a Hilton. Do not recommend
Stayed 3 nights in Mar 2024

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Mar 2024
Response from Vicky on 27 Mar 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

8/10 Good

Sebastian Marcano

Liked: Cleanliness, staff & service
The property felt a bit outdated. Its in a Great Location
Stayed 2 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Sebastian,It was a pleasure having you stay with us during your time in NYC. We're thrilled our excellent location was a highlight of your visit, and we hope you took full advantage of the convince it affords our guests. That said, your feedback about updates will be shared internally for further consideration, as we are always seeking new ways to improve. Thank you for your review, and we hope you return soon!Sincerely,New York Hilton Midtown Team

4/10 Poor

sumit

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Vicky on 26 Mar 2024
We are saddened to hear we fell short of your expectations! We will certainly share your feedback with our teams as we strive to better serve our guests. Thank you for your choosing the New York Hilton Midtown!!!

4/10 Poor

Michelle

Business traveller
Disliked: Cleanliness, staff & service, amenities
The only thing good about the hotel is location. Otherwise TERRIBLE
Stayed 1 night in Feb 2024
Response from Vicky on 26 Mar 2024
We are saddened to hear we fell short of your expectations! We will certainly share your feedback with our teams as we strive to better serve our guests. Thank you for your choosing the New York Hilton Midtown!!!

8/10 Good

michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near Attractions and restaurants. Front desk staff was good but could have been a bit more friendly. Rooms are clean and beds are comfortable. Elevators are a bit slow probably due to the fact that they have a lot of guests here. It was like visiting the United Nations since they had people from all over the world staying there!! They give you a $35 food credit for your stay so that was good too! Price wise it was a bit expensive but it’s NYC. The gym is awesome fyi.
Stayed 1 night in Mar 2024

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Vicky on 26 Mar 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

6/10 Okay

Kimberly

Stayed 3 nights in Mar 2024
Response from Vicky on 26 Mar 2024
We are saddened to hear we fell short of your expectations! We will certainly share your feedback with our teams as we strive to better serve our guests. Thank you for your choosing the New York Hilton Midtown!!!

10/10 Excellent

Phong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Mar 2024
Response from Vicky on 21 Mar 2024
We are delighted to hear we are met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Vicky on 19 Mar 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

2/10 Terrible

Fiona

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Vicky on 18 Mar 2024
We are saddened to hear we failed to meet your expectations! Hopefully we were given the opportunity to make it right. We will certainly share your feedback with our teams as we strive to better serve our guests. Thank you for your choosing the New York Hilton Midtown!!!

10/10 Excellent

Hunter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliest people. Very comfortable and quiet rooms. So many great food spots around and well placed near subway stations
Stayed 1 night in Mar 2024
Response from General Manager on 20 Mar 2024
Dear Hunter,Thank you for taking the time to leave us an excellent five-star review and for choosing to stay at the New York Hilton Midtown. We are thrilled that you enjoyed our location and found our property welcoming and comfortable. It would be our pleasure to welcome you back in the near future!Sincerely,The New York Hilton Midtown Team

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
It is a great hotel, but there is slow check-in process because they had systems issues
Stayed 1 night in Mar 2024
Response from General Manager on 20 Mar 2024
Dear Michael,Thank you for choosing our hotel for your accommodations in New York City. We understand the desire for a seamless check-in, so we apologize for the delay you encountered. Rest assured, this was a temporary issue. Despite this, we hope you found our accommodations comfortable and well-equipped. Please consider staying with us again next time you visit Manhattan.Sincerely,New York Hilton Midtown Team

8/10 Good

Sophia, North Lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Vicky on 18 Mar 2024
We are delighted to hear we are met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Vicky on 16 Mar 2024
We are delighted to hear we met your expectations Michael! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

10/10 Excellent

Kavita, Houston

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area and service
Stayed 1 night in Feb 2024
Response from Vicky on 13 Mar 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

2/10 Terrible

Mike

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Vicky on 13 Mar 2024
We are disappointed to hear we did not meet your expectations, and hope we were given the opportunity to make it right while you were on property. We will certainly share your feedback with our teams as we strive to better service our guests. Thank you for your choosing the New York Hilton Midtown!

10/10 Excellent

Maria, Dorchester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I like about this property is that it is conveniently located on 6th avenue surrounded by MOMA, Radio City, New York Center, Carnegie Hall, stores, restaurants, bus stops and train stops. Love the location of this hotel.
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Maria,We're thrilled you appreciate our prime location, surrounded by iconic landmarks and entertainment venues. Your praise is truly valued, and we're delighted to provide you with easy access to the best of New York City. We look forward to welcoming you back for another wonderful stay!Sincerely,New York Hilton Midtown Team

6/10 Okay

Rosa

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Had to wait almost 30 min to get on the elevator going up or down because it was so crowded.
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Rosa,Thank you for sharing your experience with us. We understand that waiting for the elevator can be frustrating, especially during peak times. We'll take your feedback into consideration as we strive to improve our guest experience. Despite this inconvenience, we're pleased you chose to stay with us and hope to have the opportunity to welcome you back for a smoother visit in the future.Sincerely,New York Hilton Midtown Team

10/10 Excellent

Mircea, Rochester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Vicky on 11 Mar 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

6/10 Okay

Timothy

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Vicky on 11 Mar 2024
We are sorry to see we did not quite meet your expectations! We will certainly share your feedback with our teams as we try to better service our guests. Thank you for your choosing the New York Hilton Midtown!!!

8/10 Good

Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for walking to the theater district.
Stayed 3 nights in Feb 2024
Response from Vicky on 11 Mar 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great stay. Only criticism I have is lack of coffee in the room and poor room service menu
Stayed 3 nights in Mar 2024
Response from General Manager on 8 Mar 2024
Dear Paul,We're glad you enjoyed your stay and appreciate your feedback on your room's amenities and our room service menu. Our team strives to provide a comprehensive experience, and we'll consider your input as we continually aim to improve. Thank you for choosing New York Hilton Midtown for your stay, and we look forward to welcoming you back for an experience that fully meets your expectations.Sincerely,New York Hilton Midtown Team

6/10 Okay

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities
This hotel was in a perfect location from Central Park, the theaters, shops, tourist locations, etc! The cafe downstairs had good options for breakfast and the check in/out process was smooth and easy! The room was somewhat outdated with wear and tear notable throughout the space. Our TV bad thermostat were not working correctly. Overall the room was clean and beds were comfy. The housekeeping staff was excellent and always left our room super clean!
Stayed 4 nights in Mar 2024
Response from General Manager on 8 Mar 2024
Dear Amy,Thank you for your recent stay and we appreciate you sharing your valuable comments. We're happy to hear you enjoyed our ideal location close to Central Park and local attractions and the opportunity to enjoy the delicious breakfast options available, as well as found the beds to your preference. Your feedback regarding any updates needed in your room is gratefully received and allows us to continually review guest satisfaction and areas where we could be doing better. We hope to have the opportunity to exceed your expectations the next time you're in the area.Sincerely,New York Hilton Midtown Team

4/10 Poor

Kimberly

Travelled with family
Disliked: Property conditions & facilities
The elevator smelled like urine. The rooms were not in great shape. Furniture was beat up and needs to be replaced.
Stayed 1 night in Feb 2024
Response from General Manager on 7 Mar 2024
Dear Kimberly,We greatly appreciate your feedback. Please accept our apologies for any upkeep concerns during your visit. This matter is incredibly important to us and we'll be sure to discuss your comments internally. We hope you will consider giving us another chance in the future; we're confident that we can impress you. Sincerely,New York Hilton Midtown Team

8/10 Good

Rasha

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
.
Stayed 2 nights in Mar 2024
Response from Vicky on 5 Mar 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

10/10 Excellent

Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend this hotel to everyone
Stayed 2 nights in Mar 2024
Response from Vicky on 5 Mar 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff, room clean and comfortable and everything working. Gym very large and well equipped for a hotel gym. No coffee-making facilities in room and the gym was incredibly hot (even before exercise).
Stayed 4 nights in Feb 2024
Response from General Manager on 7 Mar 2024
Dear Mark,Thank you for choosing to stay with us at New York Hilton Midtown. Our goal is to provide every guest with pristine accommodations and friendly service, so we're thrilled both were the case for you. It's also great to read you were able to take advantage of our convenient amenities and location. The pleasure was all ours, and we hope to welcome you back in the future.Sincerely,New York Hilton Midtown Team

10/10 Excellent

Elijah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and awesome location in Midtown. Walking distance to nearby Metro, Rockefeller Center, Times Square, and Central Park. Clean and spacious room as well. Many thanks to the Midtown Hilton!
Stayed 1 night in Mar 2024
Response from General Manager on 7 Mar 2024
Dear Elijah,It was such a pleasure having you as our guest! We're thrilled you took full advantage of the convenience our excellent location affords our guests, and we appreciate you mentioning our impeccable accommodations. Thank you for your kind review and perfect rating, and we hope to welcome you back the next time you visit NYC!Sincerely,New York Hilton Midtown Team

10/10 Excellent

Haysel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall we loved this location, it was perfect to get arround the city!
Stayed 2 nights in Mar 2024
Response from General Manager on 5 Mar 2024
Dear Haysel,With our perfect location, right in the heart of the city, there is no better choice than New York Hilton Midtown! We hope you had plenty of time to explore all our city has to offer, and we trust our accommodations made for a great night's rest. Thank you for your positive review, and we look forward to seeing you again for another unforgettable experience in the Big Apple!Sincerely,New York Hilton Midtown Team

10/10 Excellent

Jennifer

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Vicky on 4 Mar 2024
We are delighted to hear we are met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

10/10 Excellent

Kristopher

Stayed 1 night in Mar 2024
Response from Vicky on 26 Mar 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

10/10 Excellent

NIMESHI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Vicky on 4 Mar 2024
We are delighted to hear we are met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

10/10 Excellent

Kathleen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable! Staff were excellent!
Stayed 2 nights in Feb 2024
Response from Vicky on 1 Mar 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Vicky on 3 Mar 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

6/10 Okay

Debra

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property is in a great location.
Stayed 3 nights in Feb 2024
Response from Vicky on 1 Mar 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

10/10 Excellent

Tetyana

Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Everything is nearby! I recommend
Stayed 1 night in Feb 2024
Response from Vicky on 1 Mar 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

6/10 Okay

Helen

Business traveller
Absolutely no food or drinks available in the room, no tea, coffee, kettle or water. No room service available and not allowed to use breakfast room had to purchase food from lobby shop! Couldn’t log Hilton honours as booked through Expedia. System down so couldn’t check out properly and still haven’t had a receipt.
Stayed 4 nights in Feb 2024
Response from General Manager on 4 Mar 2024
Dear Helen,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any disappointment with the available food options and in-room amenities. We'll keep your comments in mind for future improvements. Please also accept our apologies for any difficulties during check-out. As you booked through a third party, your receipt can be obtained through that same booking site. If you're in the area again, please consider coming back to see us.Sincerely,New York Hilton Midtown Team

10/10 Excellent

Irena, Renton

Stayed 5 nights in Feb 2024
Response from Vicky on 21 Mar 2024
We are delighted to hear we are met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

10/10 Excellent

Maureen, Braintree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right in the heart of everything. The wait to check in is long but the staff are going as quick as they can to move people along. Although pricey, you cannot beat the convenience of their valet service.
Stayed 3 nights in Feb 2024
Response from General Manager on 27 Feb 2024
Dear Maureen,With our perfect location, right in the heart of the city, there is no better choice than New York Hilton Midtown! Thanks so much for your positive review, and we are glad our valet service also proved convenient. Anytime you're in the Big Apple, we hope you will stop by!Sincerely,New York Hilton Midtown Team

8/10 Good

Floyd Wallace

Stayed 3 nights in Feb 2024
Response from Vicky on 21 Mar 2024
We are delighted to hear we are met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

8/10 Good

Tracey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Easy parking but for a cost.
Stayed 1 night in Feb 2024
Response from Vicky on 23 Feb 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

10/10 Excellent

Conejita

Stayed 1 night in Feb 2024
Response from Vicky on 23 Feb 2024
We are delighted to hear we met your expectations! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and courteous. Room was comfortable and clean. The location is ideal for all the sights. Only concern was the headboard on the bed had old, peeling material that got into the sheets at night.
Stayed 2 nights in Feb 2024
Response from General Manager on 23 Feb 2024
Dear Sally,It was such a pleasure having you join us during your time in NYC. We're delighted our hospitable team left a memorable impression on you, and we appreciate you mentioning our clean and comfortable accommodations. Hopefully, you took full advantage of the convenience our great location affords our guests! Your feedback about the bed will be shared with our team for further consideration, as we are always seeking ways to improve. Thank you for your review and perfect rating, and we hope you return soon. Sincerely,New York Hilton Midtown Team

10/10 Excellent

Liliana

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feel safer than in any other NY hotel
Stayed 2 nights in Feb 2024
Response from Vicky on 22 Feb 2024
We are delighted to hear we met your expectations, Liliana! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

6/10 Okay

Seungwoon

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
the parking fee is too expensive and there was no coffee pot which we expected to be there.
Stayed 3 nights in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Seungwoon, Thank you for your feedback. Parking comes at quite a premium in the city; however, we do our best to offer the best value. Nevertheless, we apologize for any concerns in this respect. We've noted your remark regarding your coffee pot as well and will do better at ensuring that all of our rooms are stocked with said amenities. We wish you well in your travels ahead. Sincerely,New York Hilton Midtown Team

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Vicky on 22 Feb 2024
We are delighted to see we met your expectations Soon! We will certainly share your feedback with our teams. Thank you for choosing the New York Hilton Midtown!!!

10/10 Excellent

John F, Ajax

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every hotel in Manhattan basically charges the resort fee (regardless, if the hotel is the complete opposite of a resort). The difference here at the Hilton Midtown is they give you a $35 daily credit to use at any of their restaurants or takeout locations - a nice gesture given that most other Manhattan hotels provide you with nothing for the resort fee. Hilton Midtown is a great central location - within walking distance for Great Shopping at Bloomingdale’s, 5th Avenue, (or off 5th) - or a short walk down to Times Square. Also, the Subway is close by for those who want to shop in Soho or eat In Little Italy.
Stayed 2 nights in Feb 2024
Response from Vicky on 22 Feb 2024
We are delighted to hear we met your expectations, John! We will certainly share your feedback with our teams. Thank you for your choosing the New York Hilton Midtown!!!

4/10 Poor

Kevin

Not much to like
Stayed 1 night in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Kevin,Guest feedback helps our team address any area that may need to be touched upon, and while we regret that your stay did not meet your expectations, we would be grateful for suggestions on how we could have improved. Your comfort and satisfaction is a top priority. We'd be very grateful for the chance to serve you again and deliver a stay that better represents the top-notch experience we are known for.Sincerely,New York Hilton Midtown Team

10/10 Excellent

Neal, Minneapolis

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Vicky on 22 Feb 2024
We are delighted to see we met your expectations Neal! We will certainly share your feedback with our teams. Thank you for choosing the New York Hilton Midtown!!!