Exterior detail

Reviews of Millennium Hotel Broadway Times Square

4 out of 5
Millennium Hotel Broadway Times Square
145 W 44th St, New York, NY

Reviews

7.2

Good

Rating 10 - Excellent. 2289 out of 6315 reviews" "
Rating 8 - Good. 1446 out of 6315 reviews" "
Rating 6 - Okay. 1044 out of 6315 reviews" "
Rating 4 - Poor. 762 out of 6315 reviews" "
Rating 2 - Terrible. 774 out of 6315 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Anxhel

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024

6/10 Okay

Soha

Disliked: Staff & service, property conditions & facilities
Property well located, easy walk to all main attractions in this area. However, if you just want a place to sleep and be on the move at a good price, than it’s ok. But if you want to enjoy a beautiful hotel, extra clean rooms and smell good linens than this will disappoint. So it really depends on what you are looking for. I turned a blind eye on lots of things, we were on a quick in and out and on the go so it was ok but would definitely not go back nor recommend.
Stayed 2 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Soha, thank you for taking the time to leave a review. We're pleased to hear that you found our location convenient. It's a shame, though, that other aspects of your stay didn't meet your expectations. While we strive to provide a satisfactory experience for all, we understand the importance of room cleanliness and linens being fresh. We'll certainly take your feedback into consideration as we continuously aim to enhance our guest experience. It's unfortunate that you wouldn't choose to stay with us again, but we appreciate your input and your views will help us in our ongoing efforts to improve.

10/10 Excellent

YANIAT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
❤️❤️❤️❤️
Stayed 3 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
YANIAT, we're delighted to hear that you had such a wonderful experience at Millennium Broadway Times Square! Your positive energy is truly infectious. We're looking forward to welcoming you back in the near future.

10/10 Excellent

Heather

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Heather, thank you for this fantastic score! We're thrilled that your experience at the Millennium Broadway Times Square stood at a top tier. We hope to see you again in the near future.

10/10 Excellent

Junior

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice place I was upgraded to a bigger suit same price. Really good place to stay.
Stayed 1 night in Apr 2024
Response from Customer Service on 14 Apr 2024
Junior, it's delightful to know you enjoyed your stay at Millennium Broadway Times Square. We're thrilled you appreciated the room upgrade at no extra cost. Thank you for considering us a great place to stay. We hope to have the pleasure of welcoming you back in the future.

8/10 Good

MANUEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Customer Service on 13 Apr 2024
We appreciate you sharing this positive rating, Manuel!The comfort of our guests is important to us so we can't wait to see you back again at Millennium Broadway Times Square. We want to share an even more enjoyable experience with you next time.

6/10 Okay

Barry

Travelled with family
Hotel very tired, wifi reception poor and no fridge in the room
Stayed 5 nights in Apr 2024
Response from Customer Service on 13 Apr 2024
Barry, thank you for your feedback. It's regrettable to hear that certain features did not meet your expectations, including the Wi-Fi connectivity and in-room amenities. We continuously aim to improve our facilities and services. Your comments will be valuable in guiding our future enhancements.

4/10 Poor

Valerie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 13 Apr 2024
We appreciate you sharing your concerns with us, Valerie.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 Excellent

Mainika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location! location! amazing location. clean room, nice staff and the location is impeccable.
Stayed 3 nights in Apr 2024
Response from Customer Service on 12 Apr 2024
Mainika, thank you for sharing your wonderful experience at Millennium Broadway Times Square. We're thrilled that our prime location impressed you and that you found our accommodations to be spotless. It's heartening to hear that our team members were helpful and pleasant. We'd be delighted to welcome you back on your next visit to the city.

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very convenient hotel near Times Square and Rockefeller Center and subway lines. It's an older property but kept up very well. All the employees we dealt with were great.
Stayed 4 nights in Apr 2024
Response from Customer Service on 12 Apr 2024
Scott, thank you for your kind words. We're delighted to hear that the strategic location of Millennium Broadway Times Square added to the convenience of your stay. Our team takes great pride in maintaining the character of our hotel, and we're thrilled to hear you appreciated their efforts. Also, our team members are always thrilled when they're able to contribute positively to a guest's experience. We hope to see you again on your next trip to the city.

4/10 Poor

Dellarese

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We had so many issues with this hotel. I'll start with the good. Staff and Location were excellent. Now the bad, toilet leaked horribly in both rooms. In one is soaked the carpet and we had to switch. In the other, engineering was able to repair mostly with minor leaks after. When you took hot showers the walls around the toilet and other areas 'sweat' and you couldn't touch any. We also had an unexplained leak in one of the window sills. Out TV stopped working and engineering had to come in for about an hour and fix. After that, my hubby would duplicate the process when it conched out. The AC stopped working at random times and the room became a sweat box. We adjusted temperature, settings etc but nothing worked. We got tired of calling engineering and had to open a window (27th floor) to let in the freezing 40 - 49 degree weather to survive. We also were leaving a hot room sweaty to go into a freezing NYC temp. This made us sick and Im stilll nursing that cold a week later. I expected better from a 4star hotel. I could forgive it being outdated, limited (1) outlet, etc but this was a horrible experience. I think the location of this hotel is its saving grace.
Stayed 5 nights in Apr 2024
Response from Customer Service on 11 Apr 2024
Hello Dellarese,We are truly sorry for the experience you have received. We would like for you to reach out to us so we can investigate this matter further and make things right. We hope to have the opportunity to regain your trust and provide you with a more positive experience in the future.

8/10 Good

Derek, Edmonton

Liked: Staff & service
Stayed 5 nights in Apr 2024
Response from Customer Service on 12 Apr 2024
Derek, thank you for choosing to stay at the Millennium Broadway Times Square. We appreciate your rating and hope your visit to New York City was memorable. We look forward to the opportunity of serving you again in the future.

10/10 Excellent

Marcos, Orlando

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is good, clean, safe and the staffs are great
Stayed 3 nights in Jan 2024
Response from Customer Service on 11 Apr 2024
Marcos, thank you for your kind words about the Millennium Broadway Times Square. We're delighted to hear that our commitment to cleanliness and safety added to your comfort. We'll pass your compliments onto our wonderful team members who will be thrilled to hear it. We hope to welcome you back on your next visit to the Times Square region.

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 11 Apr 2024
Jay, thank you for choosing to stay at Millennium Broadway Times Square. We're pleased to hear you had a great experience. Your satisfaction is our priority and we hope to see you again soon.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 11 Apr 2024
Michelle, thank you for choosing the Millennium Broadway Times Square and for the feedback. We're glad to read that you found your stay satisfactory. We hope to see you back soon for an even better experience.

8/10 Good

Cathy A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is ideal if you are wanting to explore the theatre district. I love the 2 entrances and exits they have to 44th and 45th streets.
Stayed 4 nights in Apr 2024
Response from Customer Service on 9 Apr 2024
Cathy, thank you for choosing the Millennium Broadway Times Square during your trip to the theater district. We're thrilled to hear you appreciated our strategic location and convenient access to local streets. It's always a pleasure to provide our guests with a convenient and enjoyable experience. We hope to welcome you back soon.

6/10 Okay

Khrista

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
I wouldn’t stay here again. There was no fridge or microwave. It was not updated at all
Stayed 2 nights in Apr 2024
Response from Customer Service on 8 Apr 2024
Khrista, we appreciate your feedback. It's regrettable to hear that you had concerns regarding the available in-room amenities and found the decor to not align with your preferences. We're continuously making improvements and your comments will certainly contribute to that process. We hope you'll consider us for your future travels.

10/10 Excellent

Dmitriy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on 8 Apr 2024
Dmitriy, thank you for choosing Millennium Broadway Times Square! We appreciate your top rating. Our team aims to provide an exceptional experience, and your feedback serves as affirmation. We look forward to the opportunity of having you with us again.

10/10 Excellent

Wesley

Travelled with family
Liked: Cleanliness, staff & service
The staff were so friendly and we couldn't have been more pleased with the location. Proximity to Times Square was perfect for us with ample shopping, dining and transportation options. The hotel interiors are outdated and need some maintenance, but overall that did not deter us from enjoying our stay.
Stayed 6 nights in Mar 2024
Response from Customer Service on 6 Apr 2024
Wesley, thank you for sharing your experience at Millennium Broadway Times Square. It brings us great joy to hear you appreciated our team members' friendliness and found our prime location suited your needs excellently, offering abundant shopping, dining, and transport possibilities. We understand your opinions about the interior aesthetics and assure you your feedback is regarded with great importance, as continual updates are part of our commitment to improving guest experiences. We hope to host you again for another enjoyable stay.

2/10 Terrible

rishi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was most horrible hotel so far , there was no AC working and it was too hot in the middle of night . Water was clogging in bathtub , molds were there . Management was not worried about any complaints .
Stayed 1 night in Apr 2024
Response from Customer Service on 6 Apr 2024
Rishi, we regret that you had an unsatisfactory experience and apologize for any discomfort pertaining to room temperature and bathroom amenities during your stay. It is disheartening to hear that our team's response didn't meet your expectations. We take your comments seriously and will address them in order to improve our services. We hope for the opportunity to reassess your views in the future.

8/10 Good

Vernon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I love the closeness to Time Square, the Empire State Building, Rise NY and Grand Central Station. This is the perfect location for a tourists. The room could use some updating and some professional painting.
Stayed 3 nights in Mar 2024
Response from Customer Service on 4 Apr 2024
Vernon, thank you for sharing your experience at Millennium Broadway Times Square. Our prime location is certainly a hit with our guests who love to explore the city. As for your comments about the room, we regularly enhance our accommodations and will be sure to take your suggestions into account. We look forward to making your next stay with us even more enjoyable.

6/10 Okay

William

Liked: Staff & service
Disliked: Property conditions & facilities
Some problematic issues with the room. Staff were very attentive and polite.
Stayed 3 nights in Mar 2024
Response from Customer Service on 4 Apr 2024
William, thank you for taking the time to share your experience. It's great to hear that our team members were attentive and displayed politeness during your stay. We regret, however, that you faced some issues with your room. Rest assured that we continually strive towards creating a satisfying experience for our guests. Your feedback guides our enhancements and we appreciate it.

8/10 Good

timothy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not as clean as it should be, curtains were stained, and the glass windows looked like a soda had popped and tried to clean it and it was just smudged, the tub and sink were not draining properly, it was centrally located, the elevators were super fast and security was always present.
Stayed 4 nights in Mar 2024
Response from Customer Service on 3 Apr 2024
Timothy, it's pleasing to hear that you appreciated the Millennium Broadway Times Square's central location, rapid elevators and around-the-clock security. However, it is regrettable to hear about the cleanliness and upkeep issues you encountered. Rest assured that your comments have been conveyed to our housekeeping and maintenance team. It is through insights from guests like you that we are able to improve. Thank you for taking the time to share your experience.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service
Staff was friendly and helpful. The location was perfect.
Stayed 3 nights in Mar 2024
Response from Customer Service on 3 Apr 2024
Lisa, we are thrilled you found our team members at Millennium Broadway Times Square warm and supportive. It's always wonderful to learn when our guest's experience matches their expectation, particularly with our prime location. We look forward to your next visit!

4/10 Poor

John

Liked: Staff & service
Disliked: Amenities
The hotel is very nice when you enter.
Stayed 3 nights in Mar 2024
Response from Customer Service on 3 Apr 2024
John, while we appreciate your acknowledgement of our hotel's initial appeal, we regret to hear your overall experience fell short of expectations. Your satisfaction is our highest priority, and we hope to have another opportunity to leave a more positive impression in the future.

6/10 Okay

Suzanne

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It feels rundown; large stains on the carpet, paint needed, messy repairs done. I stayed here about six years ago and it was lovely. It has definitely gone downhill and I was very disappointed when I arrived this time. The location can't be beat though and the staff was exceptional.
Stayed 2 nights in Mar 2024
Response from Customer Service on 3 Apr 2024
Suzanne, it's disappointing to read your recent experience wasn't up to the high standards we set for ourselves. We always strive to maintain a pristine ambiance. We're grateful for pointing out the areas requiring attention and we'll work diligently to make adjustments. It's good to know that you appreciated our unbeatable location and the exceptional service from our team members. We hope you'll visit us again in the future to experience the improvements firsthand.

10/10 Excellent

Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities
I absolutely loved it my second stay here it was great
Stayed 1 night in Apr 2024
Response from Customer Service on 3 Apr 2024
Antoinette, it's a joy to hear you absolutely loved your second stay at the Millennium Broadway Times Square! Your satisfaction is an inspiration to us all. We hope to have the pleasure of welcoming you back for a third visit soon.

10/10 Excellent

Delonte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the staff, they were very helpful. The vibe is amazing and it was in great walking distance of everything.
Stayed 2 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Delonte, we're thrilled to hear that you enjoyed your stay at the Millennium Broadway Times Square. Your kind words about our helpful team members and the invigorating ambiance of our location truly make our day. We're excited that the hotel's proximity to a multitude of attractions added value to your visit. We look forward to welcoming you back for another exceptional experience soon.

2/10 Terrible

Reginald

Travelled with family
My room was super hot most of the time there & the only option was to open the windows, which exposed us to the noise of Times Square all night. Overnight, the room got really cold & then we’d start the cycle again the next day! It really ruined the experience & it was my children’s first time in NYC! The building management was hard to reach & only came up with the solution to open or close the window! I paid way too much money to have to deal with something like this! Way too much!
Stayed 4 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
We are truly sorry for the experience you have received. We would like to directly speak to you about this. Please email the front office as we would like to assist you.

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Didn't like, however, the surprise $35 per day facility charge. Expedia needs to include that in their pricing.
Stayed 4 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Christine, thank you for your feedback about Millennium Broadway Times Square. We're thrilled to hear you appreciated our ideal location. In regard to the additional facility charge, it is an industry-standard practice to separate such fees. However, we can understand the surprise and we will take your feedback into consideration. We hope to welcome you back for another excellent stay.

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Super convenient and right across the street from Virgil’s BBQ.
Stayed 3 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Brian, thank you for sharing your positive review. We're pleased to hear that you appreciate the strategic location of Millennium Broadway Times Square, which put you close to local eateries like Virgil's BBQ. We hope to have the opportunity of welcoming you back in the near future.

10/10 Excellent

Jenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Everything was wonderful, if youre looking for an amazing location, this hotel is perfect. Its simple. Not fancy, but clean. The air conditioner was broken, we slept with the windows open, not a big deal.
Stayed 3 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
Jenna, it's wonderful to hear about your satisfaction with the Millennium Broadway Times Square's excellent location and cleanliness. We appreciate your understanding about the air conditioning. Rest assured, we continually work to improve guest room amenities. Your feedback is invaluable and we hope to offer you an even better experience next time.

6/10 Okay

Edwina

Travelled with group
Disliked: Amenities
I give this hotel 3 out 5 stars. The property could use some updates in the rooms. The cleaning could be better also. Luckily I was only here for the night but I don’t think I would stay there again. The best thing about this hotel is the location.
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
Edwina, we appreciate your candid feedback. Your mention of areas in need of improvement, such as modernizing the rooms and enhancing cleanliness, has been taken into account. While we are pleased to hear our location served you well, we regret to hear that your stay didn't live up to your expectations. We hope for an opportunity in the future to surpass the standard experienced during your previous visit and provide a more satisfying experience.

10/10 Excellent

Gavin a, Davenport

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff
Stayed 3 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Gavin a, it's splendid to hear about your experience at the Millennium Broadway Times Square. Our team members will be delighted to know you appreciated their helpful service and prime location. We eagerly anticipate your return for another enjoyable stay.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Can’t beat the location. Helpful friendly staff. Room was quite warm, but although it took quite awhile we were able to get a fan. No restaurant in the hotel but plenty of nearby options. Comfortable beds, but no outlets near them so we couldn’t charge our phones while using them in bed.
Stayed 6 nights in Mar 2024
Response from Customer Service on 9 Apr 2024
Cynthia, it's great to hear that you appreciated the prime location of Millennium Broadway Times Square and found our team members to be helpful and friendly. We're glad you had a comfortable sleep, although we note your suggestions concerning the room temperature, availability of electrical outlets, and dining options. Your feedback is valuable to us and helps us improve. We hope to see you again for an even better stay.

8/10 Good

Theresa

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Dirty and old.
Stayed 3 nights in Mar 2024
Response from Customer Service on 30 Mar 2024
Theresa, it's regrettable to hear that your expectations were not entirely met during your stay, with regards to the cleanliness and the condition of the facilities. Your comments are taken seriously and we're working on improving. Nonetheless, we remain hopeful that you might give us another opportunity to host you and provide a better experience.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were very hot.
Stayed 4 nights in Mar 2024
Response from Customer Service on 31 Mar 2024
Michelle, it's disappointing to hear that the temperature in your room wasn't to your comfort. At Millennium Broadway Times Square, we work hard to ensure every guest's stay is perfect and it seems that we missed that mark during your stay. In the future, know that our team members would be more than ready to assist should you face any discomfort. Your feedback is greatly appreciated and will help us to improve the overall guest experience.

8/10 Good

Daniel E Turner

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
About what I expected. Great view from the room.
Stayed 1 night in Mar 2024
Response from Customer Service on 29 Mar 2024
Daniel, we're thrilled that your stay at the Millennium Broadway Times Square lived up to your expectations and that you enjoyed the breathtaking views from your room. We hope to welcome you back soon for another memorable experience.

6/10 Okay

Kaitlyn

Travelled with partner
Liked: Cleanliness, staff & service
LOCATION!!! We would stay here again for this reason alone. Right in Times Square with incredible views of the city. Check in was incredibly slow and rooms weren’t ready right away because of short staffing but the employees that did show up to work were wonderful & did their best to lighten the situation (one guy pulled out a bubble shooter and sprayed us all with bubbles which we thought was hilarious) The rooms were a little more run down than we would’ve liked but they were relatively clean. Unfortunately no microwave or refrigerator though which was inconvenient but housekeeping came in and made the bed and gave us new towels daily so that was nice.
Stayed 3 nights in Mar 2024
Response from Customer Service on 29 Mar 2024
Kaitlyn, it's wonderful to hear you appreciated our prime location and view at Millennium Broadway Times Square! Our team members' dedication to bringing joy to our guests is definitely a touch of positivity amid any wait times you experienced. We're pleased you found your room satisfactory and our daily housekeeping service convenient. However, we acknowledge your comments about our facilities and will look into these matters to maintain our standards. We hope to welcome you back for another unique New York experience.

8/10 Good

marcella

Travelled with family
Liked: Cleanliness, staff & service, amenities
Older property, but clean and close to everything we needed.
Stayed 2 nights in Mar 2024
Response from Customer Service on 28 Mar 2024
Marcella, it's terrific to hear that you found the historic charm of Millennium Broadway Times Square appealing while enjoying the cleanliness, and convenient location. We're always dedicated to offering an excellent experience, so we're thrilled that you found everything you needed close by. We look forward to hosting you again soon.

8/10 Good

Gloria

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from Customer Service on 28 Mar 2024
Gloria, thank you for choosing Millennium Broadway Times Square for your stay. It's wonderful to see that you had a good experience with us. Your feedback is valuable to us and we're glad you took the time to rate your stay. We hope there'll be another opportunity to welcome you back soon.

4/10 Poor

William

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very bad no coffee and the cabinets they are very old I paid a lot of money for room that is no worst the money so I’m no satisfied
Stayed 3 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
William, we're truly sorry to hear that certain aspects of your recent stay did not meet expectations. We understand how essential amenities like a coffee setup in the room are, as well as the overall quality of our furnishing. We're always evaluating our services based on feedback, and will certainly take yours into consideration. Despite your dissatisfaction, we hope to regain your trust in the future.

10/10 Excellent

Paul David, Muskogee

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay there every year in March. Last year, we didn't have a very good room. This year, the manager, George, who we had met last year over that room, took excellent care of us. He greeted us at the hotel and was a superb host of the Millenium. He impressed us so much by his kindness, and we are even coming back for a short trip in October. We have already booked to stay at the hotel again. We are grateful for his kind and courteous attitude toward us. He is certainly an asset to the hotel. Thank you for all the wonderful memories we get to make in NYC, and thanks for the great hotel accommodations.
Stayed 6 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
Paul, Millennium Broadway Times Square is always delighted to have you as our guest. We are so glad to hear that our manager, George, surpassed your expectations and provided an exceptional experience. His dedication to service is appreciated and we're thrilled he made your stay memorable. We are excited to welcome you back in October and hope that future visits will be as enjoyable as this one. Thank you for allowing us to be a part of your New York City memories!

10/10 Excellent

Ubong

Stayed 2 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
Ubong, thank you for choosing Millennium Broadway Times Square and sharing your excellent rating. We believe the score speaks volumes about your experience and we're thrilled to have exceeded your expectations. We look forward to your next visit when your travels bring you back to the area. Safe travels until then.

10/10 Excellent

Brenda

Stayed 4 nights in Mar 2024
Response from Customer Service on 14 Apr 2024
Brenda, thank you for choosing to stay at the Millennium Broadway Times Square. We are delighted to hear that your experience was positive. It's a joy to have provided you with the perfect retreat in the heart of Times Square. Looking forward to welcoming you back soon for another wonderful stay.

10/10 Excellent

Zhilo A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just loved my hotel
Stayed 3 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Zhilo A, we're elated to hear you had such a fantastic experience at Millennium Broadway Times Square. Our mission is to provide an exceptional stay for our guests, and we're glad we achieved that for you. Please consider coming back to visit us the next time your travels take you to New York.

10/10 Excellent

Gail, Billings

Liked: Cleanliness, staff & service
Easy access to Time Square. Staff were friendly and helpful. Rooms are old and very outdated.
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Gail, it's great to see that you found the Millennium Broadway Times Square's location to be ideal and appreciated the warm hospitality of our team members. While we respect the charm of our uniquely styled rooms, we understand they may not align with everyone's taste. We appreciate your feedback and look forward to welcoming you back for your next visit to Times Square.

6/10 Okay

Edward

Travelled with partner
Liked: Cleanliness, staff & service
The bed was so hard and uncomfortable I got a horrible nights sleep. Will never stay there again for that reason alone.
Stayed 1 night in Jan 2024
Response from Customer Service on 25 Mar 2024
Edward, we are truly sorry to hear about your recent experience involving discomfort with the bed in your room. Our aim is always to provide a relaxing environment for all of our guests. We deeply regret that your visit did not meet this standard. Your observations are important to us and they will certainly be addressed accordingly. We hope for the chance to have you as our guest again to ensure a much better experience.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and very clean.
Stayed 3 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Jim, thank you for your wonderful remarks about the Millennium Broadway Times Square! We're thrilled to hear you loved our prime location and appreciated the cleanliness of our facilities. We hope to welcome you back soon!

10/10 Excellent

Douglas E.

Liked: Cleanliness, staff & service, property conditions & facilities
Location, Location, Location!!!
Stayed 6 nights in Mar 2024
Response from Customer Service on 24 Mar 2024
Douglas E., thank you for highlighting the superb location of Millennium Broadway Times Square. We're delighted that this added to the enjoyment of your stay and hope to welcome you back soon!