Exterior

Reviews of Holiday Inn Express New York City- Wall Street, an IHG Hotel

2.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 348 out of 1004 reviews" "
Rating 8 - Good. 343 out of 1004 reviews" "
Rating 6 - Okay. 142 out of 1004 reviews" "
Rating 4 - Poor. 80 out of 1004 reviews" "
Rating 2 - Terrible. 91 out of 1004 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Property was kept well cleaned, and staff was very nice and attentive.
Stayed 3 nights in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Joel, We are thrilled to hear you had a positive experience during your stay with us! Thank you for your kind words about our clean property and attentive staff. Maintaining cleanliness and providing excellent service are top priorities for us. It was a pleasure having you as our guest, and we look forward to welcoming you back to Holiday Inn Express New York City-Wall Street whenever your travels bring you to our area.Best Regards,Waheeda AshrafGeneral Manager

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful and kind staff. Excellent breakfast. Convenient location for taking a cruise that departs from Brooklyn.
Stayed 3 nights in Mar 2024
Response from General Manager on 17 Mar 2024
Dear Allan, We're thrilled you enjoyed your stay at Holiday Inn Express New York City-Wall Street! Our team takes pride in providing helpful and kind service. We are delighted to hear you found our breakfast excellent. It's wonderful that our convenient location made your cruise departure stress-free. We can't wait to welcome you back for another fantastic experience!Best Regards, Waheeda Ashraf General Manager

10/10 Excellent

Jaylen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and clean
Stayed 2 nights in Mar 2024
Response from General Manager on 15 Mar 2024
Dear Jaylen, Thank you for being our guest at Holiday Inn Express New York City-Wall Street! We're thrilled to hear that you had a great experience with our staff and found our hotel clean. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful stay in the future!Best Regards, Waheeda Ashraf General Manager

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 2 nights in Mar 2024
Response from General Manager on 15 Mar 2024
Dear John, Thank you for the wonderful review, most especially the kind comments about our friendly and helpful staff. It is important to us for our guests to have a great experience, and we are delighted to know that we exceeded your expectations. We look forward to welcoming you back to the Holiday Inn Express New York City-Wall Street!Best Regards, Waheeda Ashraf General Manager

10/10 Excellent

Rupinder, Olathe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from General Manager on 13 Mar 2024
Dear Rupinder, Thank you for the excellent review of your stay at Holiday Inn Express New York City-Wall Street. We appreciate you mentioning our convenient location. We are delighted you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!Best Regards, Waheeda Ashraf General Manager

6/10 Okay

Sarah

Travelled with family
The breakfast staff were wonderful, the front desk staff were lacking.
Stayed 3 nights in Feb 2024
Response from General Manager on 29 Feb 2024
Dear Sarah, Thank you so much for your review. We're delighted that our breakfast staff left a memorable impression on your stay. We take great pride in their dedication to providing exceptional service. We would love to share your kind words with them. Also, we apologize for any front office-related issues you experienced. Please give us another opportunity to receive a much warmer welcome and our outstanding hospitality.Best Regards,Waheeda AshrafGeneral Manager

10/10 Excellent

Frederic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was extremely nice and caring.
Stayed 4 nights in Feb 2024
Response from General Manager on 23 Feb 2024
Dear Frederic, We are incredibly pleased you enjoyed your stay at Holiday Inn Express New York City-Wall Street and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. We work hard to deliver a great experience for all of our guests, and we very much appreciate you recognizing our efforts. Thank you for being our guests. We look forward to your next visit.Best Regards, Waheeda Ashraf General Manager

2/10 Terrible

Madison

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from General Manager on 24 Feb 2024
Dear Madison, Thank you for taking the time to rate our hotel. We are truly sorry your visit was not the positive experience you deserve. We never want a guest to leave with a contrary opinion, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.Best Regards, Waheeda Ashraf General Manager

10/10 Excellent

Suprina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Natalie and Jody and the lady that worked in the breakfast. They are the best great service.
Stayed 1 night in Feb 2024
Response from General Manager on 15 Feb 2024
Dear Suprina, Thank you for being our guest at Holiday Inn Express New York City-Wall Street. We're delighted that our breakfast staff, Natalie and Jody, left a memorable impression on your stay. Their dedication to providing exceptional service is something we take great pride in. We would love to share your kind words with them! It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Best Regards,Waheeda AshrafGeneral Manager

4/10 Poor

Gursimran

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from General Manager on 7 Feb 2024
Dear Gursimran, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guestBest Regards, Waheeda Ashraf General Manager

10/10 Excellent

McKenna

Liked: Cleanliness, staff & service, property conditions & facilities
Staff has been incredible thus far
Stayed 1 night in Jan 2024
Response from General Manager on 28 Jan 2024
Dear McKenna, Thank you for choosing your stay at Holiday Inn Express New York City-Wall Street and taking the time to share your experience. We're so pleased to hear that our staff’s friendly and helpful service stood out during your stay. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. It was our pleasure to host your stay, and we look forward to your next visit.Best Regards,Waheeda AshrafGeneral Manager

10/10 Excellent

gregory a

Travelled with group
Stayed 1 night in Jan 2024
Response from General Manager on 15 Jan 2024
Dear Gregory A., On behalf of our Holiday Inn Express New York City-Wall Street team, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations and outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you and hope to continue being your hotel of choice whenever you return to New York City.Best Regards,Waheeda AshrafGeneral Manager

10/10 Excellent

Liceia Sales

Travelled with group
Liked: Cleanliness, amenities
Stayed 4 nights in Jan 2024
Response from General Manager on 10 Jan 2024
Dear Liceia Sales, Thank you for your outstanding rating. We are glad we could exceed your expectations and that you loved visiting our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to Holiday Inn Express New York City-Wall Street.Best Regards,Waheeda AshrafGeneral Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 2 nights in Dec 2023
Response from General Manager on 6 Jan 2024
Dear Thomas, We're thrilled to hear that you had a great experience at Holiday Inn Express New York City-Wall Street! We appreciate you sharing your feedback and look forward to seeing you on your next visit.Best Regards, Waheeda Ashraf General Manager

6/10 Okay

Ellen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Rooms were very cramped. Elevator service was very slow. Breakfast was good and facility seemed clean
Stayed 2 nights in Dec 2023
Response from General Manager on 30 Dec 2023
Dear Ellen, Thank you for being so specific in evaluating our hotel. We are pleased you had an outstanding visit and that you were able to start your day off right with our complimentary breakfast. However, we apologize for the concerns you had with your room. We are also sorry for the issues you had with our elevators during your visit. We certainly understand your frustration and are very disappointed for the temporary inconvenience. We will address this appropriately, and we want you to know we are very grateful for your patience. We appreciate hearing from our guests as we continually strive to improve our services. We hope you will revisit for a much-improved stay.Best Regards,Waheeda AshrafGeneral Manager

8/10 Good

Ashlin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and helpful.
Stayed 1 night in Dec 2023
Response from General Manager on 24 Dec 2023
Dear Ashlin, Please accept our gratitude for reviewing your stay at Holiday Inn Express New York City-Wall Street. Your compliments are a pleasure to read, particularly regarding our staff. We take pride in providing exceptional hospitality to our guests, so it is great to see our efforts acknowledged. We hope to welcome you back soon for another enjoyable stay.Best Regards,Waheeda AshrafGeneral Manager

8/10 Good

Gloria Abiana

Stayed 1 night in Dec 2023
Response from General Manager on 24 Dec 2023
Dear Gloria Abiana, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Holiday Inn Express New York City-Wall Street. We hope to have the pleasure of doing so again on your next visit to New York City.Best Regards,Waheeda AshrafGeneral Manager

4/10 Poor

Bettina

Travelled with family
Disliked: Property conditions & facilities
There was a big water damage in the ceiling. It was swollen , it looked like it’s coming down in every minute
Stayed 2 nights in Dec 2023
Response from General Manager on 22 Dec 2023
Dear Bettina, Thank you for staying with us and reviewing your experience. Please accept our apologies for the difficulties you experienced with the bathroom in your room and for the inconvenience this caused. We will look into this, and we are grateful for your patience. We hope to see you again so we can provide you with the seamless experience you deserve.Best Regards,Waheeda AshrafGeneral Manager

10/10 Excellent

Makeiyla

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 9 Dec 2023
Dear Makeiyla, Thank you for your outstanding rating. We are glad we could exceed your expectations and that you loved visiting our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to Holiday Inn Express New York City-Wall Street.Best Regards,Waheeda AshrafGeneral Manager

6/10 Okay

George

Liked: Staff & service
Very small rooms all jammed together in a way that seemed noisy.
Response from General Manager on 23 Jan 2024
Dear George, Thank you for choosing to stay with us. We apologize for the concerns you had regarding the size of your room. We utilize feedback like yours to improve our guest experience, and we appreciate you taking the time to leave your review. We hope to have you stay with us again.Best Regards,Waheeda AshrafGeneral Manager

10/10 Excellent

Susan, Hendersonville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from General Manager on 5 Dec 2023
Dear Susan, Thank you for your outstanding rating. We are glad we could exceed your expectations and that you loved visiting our hotel. We appreciate you letting fellow travelers know about your experience, and we look forward to many more visits to Holiday Inn Express New York City-Wall Street.Best Regards,Waheeda AshrafGeneral Manager

2/10 Terrible

mark

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on 1 Dec 2023
Dear Mark, On behalf of our entire team, we are sorry for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive whenever you are our guest.Best Regards,Waheeda AshrafGeneral Manager

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place
Stayed 3 nights in Nov 2023
Response from General Manager on 30 Nov 2023
Dear Jose, Thank you for choosing Holiday Inn Express New York City-Wall Street. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. It was our pleasure to host your stay, and we look forward to your next visit.Best Regards,Waheeda AshrafGeneral Manager

4/10 Poor

Nyeri

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I stay here every time I'm in New York, disappointed in my experience this time. Lovely every other time.
Stayed 4 nights in Nov 2023
Response from General Manager on 24 Nov 2023
Dear Nyeri, Thank you for being a loyal guest and sharing your recent experience. We sincerely regret falling short of meeting your expectations during this visit. Your past great experiences mean a lot to us, and we are genuinely sorry we did not deliver the same level of satisfaction this time. Your feedback is invaluable, and we appreciate you bringing these to our attention so we can address it appropriately. We are committed to regaining your trust and ensuring that your next stay with us exceeds your expectations, just like your previous visits. We hope to welcome you back and provide you with the exceptional experience you always deserve.Best Regards,Waheeda AshrafGeneral Manager

2/10 Terrible

Anne

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
In need of immediate repair
While most of the staff was doing their best under stressful circumstances, a few were not at all patient, courteous or helpful. The block where the hotel is located is under heavy construction, making it very difficult to access via the main entrance and signage is covered over and blocked, making it difficult to find. It's a tight, cramped city space and the lobby is exceedingly crowded. The two elevators were not working well. They got stuck, were super slow and rickety and also completely stopped working one night and someone was trapped. Had to listen to loud banging and warning bells for several hours of the evening while repairs were attempted (unsuccessfully). By morning, a temporary fix was made. We missed our morning engagement because the elevators failed again. We were on the 26th floor and my boyfriend couldn't descend that many stairs due to knee issues, so in essence we were trapped in our room for two hours before we could exit. Another guest had to take a baby and 2 toddlers and luggage up and down 11 flights. The bed was old and lumpy and squeaky. Overall, not a pleasant stay!
Stayed 2 nights in Nov 2023
Response from General Manager on 21 Nov 2023
Dear Anne, First, we sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problems and prevent future occurrences. We understand your frustration and concerns and welcome the opportunity to prove ourselves again as your trusted hotel while in the New York City area.Best Regards,Waheeda AshrafGeneral Manager

10/10 Excellent

Jeremy

Stayed 1 night in Nov 2023
Response from General Manager on 10 Dec 2023
Dear Jeremy, On behalf of our team at Holiday Inn Express New York City-Wall Street, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations and outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you and hope to remain your hotel of choice whenever you return to New York City.Best Regards,Waheeda AshrafGeneral Manager

10/10 Excellent

Polina

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from General Manager on 20 Nov 2023
Dear Polina, We are thrilled you had an excellent stay at Holiday Inn Express New York City-Wall Street, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best Regards,Waheeda AshrafGeneral Manager

8/10 Good

Cengiz

Business traveller
Liked: Cleanliness, staff & service, room comfort
Friendly city centre hotel. Room was clean and just enough space for me. One of the lift was muttering at floor 3 which made me a bit nervous and avoided that lift.
Stayed 4 nights in Nov 2023
Response from General Manager on 18 Nov 2023
Dear Cengiz, Thank you for choosing Holiday Inn Express New York City-Wall Street and for your great review. We are glad you loved our clean and spacious rooms. Our goal is to provide you with an excellent stay, and we know how important it is to get a great night's sleep. We take great pride in delivering friendly, professional service to all our guests, so we appreciate your generous remarks. However, we do want to apologize for the difficulties with the lift. We appreciate your valuable feedback; we will address this adequately. We hope to provide you with a flawless visit the next time you are in the area.Best Regards,Waheeda AshrafGeneral Manager

10/10 Excellent

Pasathorn

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Nov 2023
Response from General Manager on 14 Nov 2023
Dear Pasathorn, It was a pleasure to read your fantastic review of the Holiday Inn Express New York City-Wall Street. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. We loved having you as our guest and hope to see you shortly.Best Regards,Waheeda AshrafGeneral Manager

8/10 Good

Elaine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from General Manager on 21 Oct 2023
Dear Elaine, Thank you for choosing Holiday Inn Express New York City-Wall Street. We were pleased that we exceeded your expectations during your visit to the city. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay. Best Regards, Waheeda Ashraf General Manager

8/10 Good

Patricia, Thunder Bay

Liked: Cleanliness, staff & service, amenities
The desk and cleaning staff were great. There were some plumbing issues (bathroom tap was so stiff is was hard to move, toilet kept running at times). I thought it would be convenient but the subway doesn't always stop at the Wall Street stations.
Stayed 4 nights in Oct 2023
Response from General Manager on 16 Oct 2023
Dear Patricia, We are delighted you chose to stay with us at Holiday Inn Express New York City-Wall Street. Thank you for mentioning your pleasant interactions with our staff during your stay with us. They work hard to make each guest’s visit exceptional; therefore, we appreciate the recognition of their efforts. It is apparent that we missed several opportunities to create the enjoyable vacation you anticipated, and for that, we sincerely apologize. We look forward to welcoming you back!Best Regards,Waheeda AshrafGeneral Manager

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, property conditions & facilities
😄
Stayed 1 night in Oct 2023
Response from General Manager on 13 Oct 2023
Dear Yan, Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your generous rating, we are pleased to have achieved this for you. It was a pleasure hosting you at Holiday Inn Express New York City-Wall Street, and we look forward to welcoming you again soon.Best Regards, Waheeda Ashraf General Manager

10/10 Excellent

Aalliyah

Stayed 2 nights in Oct 2023
Response from General Manager on 31 Oct 2023
Dear Aalliyah, On behalf of our team at Holiday Inn Express New York City-Wall Street, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations and outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope to continue to be your hotel of choice whenever you return to New York City.Best Regards,Waheeda AshrafGeneral Manager

10/10 Excellent

annolam

Stayed 2 nights in Oct 2023
Response from General Manager on 27 Oct 2023
Dear Annolam, Thank you for the excellent rating. We are thrilled we met your expectations for a fantastic stay at Holiday Inn Express New York City-Wall Street. We hope to have the pleasure of doing so again on your next visit to New York City.Best Regards,Waheeda AshrafGeneral Manager

10/10 Excellent

NEIL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: First class staff Very generous breakfast included Great location Good sized bedroom Cons: Elevator wait times Ancient towels
Stayed 4 nights in Sep 2023
Response from Benny on 29 Sept 2023
Thank you for your feedback we hope you do stay with us again when in the City

2/10 Terrible

David

Stayed 4 nights in Sep 2023
Response from General Manager on 15 Oct 2023
Dear David, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive whenever you are our guest.Best Regards,Waheeda AshrafGeneral Manager

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Helpful friendly staff. Good breakfasts
Stayed 3 nights in Sep 2023
Response from General Manager on 20 Sept 2023
Dear Geoffrey, Thank you for your recent stay at Holiday Inn Express New York City-Wall Street and for posting such a generous review of our hotel and staff. It is a pleasure to know we exceeded your expectations! We enjoyed having you as our guest, and we hope to see you again on your next visit to New York City. Best Regards, Waheeda Ashraf General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Overall good hotel
Great location! Parking was easy to locate. The breakfast was good.
Stayed 1 night in Sep 2023
Response from General Manager on 15 Sept 2023
Dear Guest, Thank you for the excellent review of your stay at Holiday Inn Express New York City-Wall Street. We appreciate you mentioning our convenient location. We are delighted you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!Best Regards, Waheeda Ashraf General Manager

2/10 Terrible

Pablo, Drexel Hill

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The breakfast was always running out an item all the time
Stayed 3 nights in Sep 2023
Response from General Manager on 28 Oct 2023
Dear Pablo, Thank you for your feedback and for staying with us. We apologize for the inconvenience during your breakfast experience. Your feedback is valuable, and we will work diligently to ensure a consistently satisfying breakfast for all our guests. We are committed to providing outstanding service, and we hope you will give us another opportunity to show you our dedication.Best Regards,Waheeda AshrafGeneral Manager

8/10 Good

ALEX

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff were great. Room could use some updates.
Stayed 3 nights in Aug 2023
Response from General Manager on 9 Sept 2023
Dear ALEX, We appreciate you letting us know our team went over and above in handling your requests! We are also glad you were especially pleased with the service. It was a pleasure having you as our guest, and we look forward to welcoming you back to Holiday Inn Express New York City-Wall Street whenever your travels bring you to our area. Best Regards, Waheeda Ashraf General Manager

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from General Manager on 8 Sept 2023
Dear Ashley, We are glad you enjoyed your time at Holiday Inn Express New York City-Wall Street. Thank you for your nice rating, and we look forward to your next visit.Best Regards, Waheeda Ashraf General Manager

2/10 Terrible

John

Disliked: Cleanliness, property conditions & facilities
Nothing worked, television did not work for two days, safe never did work, wake up call did not work
Stayed 7 nights in Aug 2023
Response from General Manager on 7 Sept 2023
Dear John, Thank you for choosing to stay with us. We appreciate your feedback, and we want to apologize for not meeting your expectations. We have shared your comments with the appropriate individuals to ensure these issues are not repeated. We hope you will consider a return visit so we can provide you with the hospitality you deserve. Thank you again for being our guest.Best Regards, Waheeda Ashraf General Manager

10/10 Excellent

Evie

Stayed 2 nights in Aug 2023
Response from General Manager on 25 Sept 2023
Dear Evie, Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Holiday Inn Express New York City-Wall Street, and we look forward to welcoming you again soon.Best Regards, Waheeda Ashraf General Manager

4/10 Poor

Eva

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from General Manager on 23 Aug 2023
Dear Eva, Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust.Best Regards, Waheeda Ashraf General Manager

6/10 Okay

Natali

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from General Manager on 8 Sept 2023
Dear Natali, We appreciate you taking the time to leave your rating. However, we are disappointed if we did not deliver our best. We hope to have a second chance to provide you with the stay you deserve soon.Best Regards, Waheeda Ashraf General Manager

10/10 Excellent

Christie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 2 nights in Aug 2023
Response from General Manager on 15 Aug 2023
Dear Christie, Thank you for the excellent review of your stay at Holiday Inn Express New York City-Wall Street. We appreciate you mentioning our convenient location. We are delighted you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!Best Regards, Waheeda Ashraf General Manager

10/10 Excellent

Kristyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 4 nights in Aug 2023
Response from General Manager on 15 Aug 2023
Dear Kristyn, We are thrilled you had an excellent stay at Holiday Inn Express New York City-Wall Street, and we appreciate the fantastic recommendation to other travelers. It was our pleasure accommodating you, and we look forward to your next visit.Best Regards, Waheeda Ashraf General Manager

6/10 Okay

Khalid

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Aug 2023
Response from General Manager on 11 Aug 2023
Dear Khalid, Thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit.Best Regards, Waheeda Ashraf General Manager

10/10 Excellent

Anne

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue was parking - valet parking not available and no dedicated area on the street to pull your car into when unloading luggage.
Stayed 2 nights in Aug 2023
Response from General Manager on 9 Aug 2023
Dear Anne, We are thrilled you had an excellent stay at Holiday Inn Express New York City-Wall Street, and we appreciate the fantastic recommendation to other travelers. However, we are sorry for the issues regarding parking space. It was our pleasure accommodating you, and we look forward to your next visit.Best Regards, Waheeda Ashraf General Manager

10/10 Excellent

Nyeri

Liked: Staff & service
Stayed 2 nights in Aug 2023
Response from General Manager on 7 Aug 2023
Dear Nyeri, Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Holiday Inn Express New York City-Wall Street, and we look forward to welcoming you again soon. Best Regards, Waheeda Ashraf General Manager