Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews of The Capitol Hotel, Ascend Hotel Collection

3 out of 5

Reviews

7.4

Good

Rating 10 - Excellent. 244 out of 742 reviews" "
Rating 8 - Good. 203 out of 742 reviews" "
Rating 6 - Okay. 147 out of 742 reviews" "
Rating 4 - Poor. 66 out of 742 reviews" "
Rating 2 - Terrible. 82 out of 742 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Moira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel towels were the only downside as they were rather small and only two for our room...Seriously a problem for me as I wash my hair everyday. There was no one to deliver any to my room that evening, but we could call for some after 8 AM the next day. Unfortunately we needed to get going early so waiting until 8 was not an option. There are dining options but you mostly have to drive to them. Since we arrived rather late...8 pm or so, we ran out of time to go anywhere other than around the block! Luckily we discovered The Russell, a Jamaican restaurant. They were about to close due to lack of customers, but took our order as a carry-out. It was the most AMAZING meal. Highly recommend it, but check ahead to be sure they're still open. It's a beautiful restaurant, so we would have enjoyed dining in, but at least we got a fabulous meat!
Stayed 1 night in Apr 2024
Response from Marketing Manager on 13 Apr 2024
Thank you for taking the time to share your feedback on your recent stay at The Capitol Hotel, Ascend Hotel Collection. We apologize for any inconvenience you experienced with the towels in your room and the limited dining options available upon your late arrival. We appreciate your recommendation of The Russell, and we are glad you enjoyed your meal from there. Your comments will be shared with our team as we continuously strive to improve and enhance our guest experience. We hope to welcome you back in the future for a more seamless stay.

6/10 Okay

Matthew

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Friendly staff, convenient self parking, great walkable central location. Appreciated the refrigerator, microwave, shower pressure and plentiful hot water. Didn’t have an opportunity to try breakfast. 12pm checkout was appreciated. The hotel is somewhat dated though and several guests had issues with room key cards/entry into rooms. I would stay again for the location and convenience.
Stayed 1 night in Apr 2024
Response from Marketing Manager on 12 Apr 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated our friendly staff, convenient self parking, central location, and amenities such as the refrigerator, microwave, shower pressure, and 12pm checkout. We apologize for any inconvenience you experienced with the room key cards and entry into rooms. We appreciate your understanding and look forward to welcoming you back for another stay in the future.

6/10 Okay

Amy

Travelled with group
Disliked: Cleanliness
Very small bathroom and the room wasn’t the cleanest.
Stayed 1 night in Apr 2024
Response from Marketing Manager on 9 Apr 2024
Thank you for choosing to stay with us at The Capitol Hotel. We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We will address your concerns with our housekeeping team to ensure that our rooms meet the highest standards of cleanliness for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience.

6/10 Okay

Darrin

Disliked: Cleanliness
Location was about it
Stayed 2 nights in Mar 2024
Response from Marketing Manager on 2 Apr 2024
We appreciate your feedback on your recent stay at The Capitol Hotel. We're glad to hear that you found our location convenient. We strive to provide a comfortable and memorable experience for all our guests and will take your comments into consideration. Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back in the future.

6/10 Okay

Destiny

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The hotel is at a very convenient location to downtown areas. However, if you are driving the hotel parking is at a cost, not the best and almost always full.
Stayed 2 nights in Mar 2024
Response from Marketing Manager on 27 Mar 2024
Thank you for your feedback regarding your recent stay at The Capitol Hotel. We are pleased to hear that you found our location convenient for exploring downtown areas. We apologize for any inconvenience you experienced with our parking availability and pricing. We will certainly take this into consideration as we assess and improve our services. We appreciate your comments and hope to have the opportunity to welcome you back in the future.

4/10 Poor

James

Disliked: Property conditions & facilities
Beds and bedding were inadequate and too small for me and not sufficient and I'm an average sized guy. Had to turn up heat since bedding was not very warm - but the A/C / heat unit was old and worked, but climate control was dicey (no thermostat so I didn't know how to set it - went from too cold to too hot). Workout room doubled as a sauna - very hot and no climate control which made my morning treadmill run a sweaty exercise. Facility is a little dated, but otherwise not bad and breakfast was good. Staff were pleasant enough and it was right by the train station which was convenient for me.
Stayed 1 night in Mar 2024
Response from Marketing Manager on 23 Mar 2024
Thank you for taking the time to share your feedback on your recent stay at The Capitol Hotel, Ascend Hotel Collection. We apologize that your experience did not meet your expectations in terms of bedding comfort and climate control in the room. We appreciate your comments about the dated facilities, sauna-like workout room, and the inconvenience of the A/C / heat unit. However, we are glad to hear that you found our breakfast good and our staff pleasant, as well as the convenient location near the train station. We will definitely take your feedback into consideration as we strive to improve our guests' overall experience.

2/10 Terrible

Mavis

Stayed 2 nights in Mar 2024
Response from Marketing Manager on 9 Apr 2024
Thank you for taking the time to leave a review of your recent stay at our hotel. We are disappointed to hear that your experience did not meet your expectations. Our team values feedback as it helps us continually improve the guest experience. If there are any specific issues you encountered during your stay that you would like to share with us, please feel free to reach out so we can address them accordingly. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory stay.

8/10 Good

Colene

Stayed 4 nights in Mar 2024
Response from Marketing Manager on 1 Apr 2024
Thank you for taking the time to leave a review of your recent stay at The Capitol Hotel, Ascend Hotel Collection. We appreciate your feedback and are pleased to see that you enjoyed your experience with us. We strive to provide a comfortable and convenient stay for all of our guests, and we hope to welcome you back again in the future.

10/10 Excellent

Denise

Stayed 3 nights in Feb 2024
Response from Marketing Manager on 23 Mar 2024
Thank you for taking the time to provide us with a perfect rating for your recent stay at The Capitol Hotel, Ascend Hotel Collection. We are thrilled to hear that you had an enjoyable experience with us and we hope to welcome you back again in the future for another outstanding stay.

10/10 Excellent

Malcolm

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Marketing Manager on 1 Mar 2024
Thank you so much for the perfect rating! We're thrilled to hear that you had a wonderful experience during your stay. If there's anything specific that made your stay exceptional or any suggestions you have for us to make future stays even better, please feel free to let us know. We appreciate your support and hope to welcome you back again soon!

8/10 Good

Aleksandr

Travelled with family
Liked: Cleanliness, staff & service
Walking distance to events
Stayed 1 night in Feb 2024
Response from Marketing Manager on 1 Mar 2024
Thank you for taking the time to leave us a review! We're delighted to hear that you found our hotel conveniently located within walking distance to events. Your feedback is valuable to us, and we will continue to strive for excellence to ensure your next stay is worthy of a 5-star rating. We look forward to welcoming you back soon!

8/10 Good

Steve

Stayed 1 night in Feb 2024
Response from Marketing Manager on 26 Feb 2024
Thank you for taking the time to share your feedback on your recent stay at The Capitol Hotel, Ascend Hotel Collection. We are pleased to hear that you had an enjoyable experience during your time with us. If there is anything specific that stood out to you or if there are any areas in which we can improve, please don't hesitate to reach out. We appreciate your rating and look forward to welcoming you back in the future.

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities
Not a great location. Toilet didn't flush well. Heard what sounded like gunshots late at night outside. Also misleading about free parking which website and desk clerk indicated at check-in, then we were charged $15. Would not stay there again.
Stayed 1 night in Feb 2024
Response from Marketing Manager on 20 Feb 2024
We apologize for the inconveniences you experienced during your stay at our hotel. We understand that location is important to our guests, and we apologize if it did not meet your expectations. Regarding the toilet issue, we apologize for any inconvenience caused and will make sure it is addressed promptly. We take guest safety seriously, so we will investigate the incident you mentioned about the noise. We apologize for any confusion regarding the parking charges, and we will review this with our staff to ensure accurate information is provided. We appreciate your feedback and will take it into consideration in our efforts to continuously improve our services.

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Marketing Manager on 20 Feb 2024
Thank you for taking the time to share your rating of our hotel. We value your feedback and appreciate your decision to choose The Capitol Hotel, Ascend Hotel Collection for your stay. We strive to provide a comfortable and enjoyable experience for all our guests, and we regret if we fell short in meeting your expectations on this occasion. We hope to have an opportunity to welcome you back in the future for a more fulfilling stay.

8/10 Good

Colleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are excellent. Made check in easy. Only downside was very loud guests adjacent to room
Stayed 1 night in Feb 2024
Response from Marketing Manager on 20 Feb 2024
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about our excellent staff and their efforts to make your check-in experience easy. However, we apologize for any inconvenience caused by the loud guests adjacent to your room. We understand that a peaceful environment is essential for a comfortable stay and we will take your comments into consideration to ensure we improve our guest experience in the future. We hope to have the opportunity to welcome you back to The Capitol Hotel, Ascend Hotel Collection in the near future.

8/10 Good

joseph

Stayed 1 night in Dec 2023
Response from Marketing Manager on 20 Feb 2024
Thank you for taking the time to review your recent stay at The Capitol Hotel, Ascend Hotel Collection. We appreciate your positive rating and are pleased to hear that you enjoyed your experience with us. We value your feedback and look forward to welcoming you back for another great stay in the future.

10/10 Excellent

Joanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This is my first time at The Capitol Hotel in Hartford, CT, and it was easy to find at night. I chose it for convenience, closeness to the state government building where I had business, and competitive room price, and I am happy with my choice. I walked just down the street and found a great restaurant with good food and a live band, Black-Eyed Sally's Southern BBQ. I recommend this hotel.
Stayed 1 night in Jan 2024
Response from Director of Sales on 31 Jan 2024
Thank you for taking the time to tell us about your experience at The Capitol Hotel, Ascend Hartford Collection.We are so pleased to know that you found the location of our property to be convenient and easy to find! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing The Capitol Hotel, Ascend Hartford Collection.

10/10 Excellent

Glaisma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Accessible
Stayed 2 nights in Jan 2024
Response from Director of Sales on 24 Jan 2024
Thank you for taking the time to tell us about your experience at The Capitol Hotel. It's so great to know that you found our hotel to be accessible. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing The Capitol Hotel.

10/10 Excellent

Arturo

Business traveller
Liked: Cleanliness, staff & service, amenities
Excellent for inexpensive extended stay. Right on main bus lines an Amtrak station.
Stayed 10 nights in Jan 2024
Response from Director of Sales on 24 Jan 2024
Thank you for taking the time to tell us about your experience at The Capitol Hotel. It's so great to know that you found our location to be convenient! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for The Capitol Hotel.

2/10 Terrible

Daniel, Bronx

Disliked: Cleanliness, property conditions & facilities
One elevator was only working They didn’t clean my room I wouldn’t recommend
Stayed 2 nights in Jan 2024
Response from Director of Sales on 24 Jan 2024
Thank you for choosing The Capitol Hotel and for taking the time to provide feedback about your experience at The Capitol Hotel.I would like to start by apologizing to you for not meeting your expectations. We are sorry that there was maintenance issues and definitely understand how frustrating and inconvenient that can be. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments and please feel free to reach out to the hotel directly should you need any additional assistance.

8/10 Good

Manuel

Stayed 2 nights in Jan 2024
Response from Marketing Manager on 13 Feb 2024
Thank you for choosing The Capitol Hotel for your recent stay. We greatly appreciate your positive rating and are glad to hear that you had an enjoyable experience. We hope to welcome you back in the future and provide you with another wonderful stay.

2/10 Terrible

Faye

We moved rooms 3 times 1st room smelled of urine generally not clean or comfortable 2nd time wiped down surfaces and tried to settle in to work. When ready for shower no water pressure and no hot water. Front desk nonchalant full of excuses not to help; no maintenance person on call to fix issue. Changed room. 3rd time. We move to another smaller no refund for smaller space Omg the thick dust on the counter by the tv was terrible, and a musty moldy smell. Tried to call front desk with in room phone, but it wasn’t connected to anything. This [so far] is the worst room(s) hotel ever we have experienced and we travel. We would not recommend this hotel to anyone. Management/owners look into this issue. The location is on point thus, the hotel should be terrific. Instead, you’re taking advantage of customers and have no issue with such terrible, terrible deceit. Stay and see for yourself.
Stayed 3 nights in Jan 2024
Response from Director of Sales on 17 Jan 2024
Thank you for choosing The Capitol Hotel, Ascend Hotel Collection and for taking the time to provide feedback about your experience at The Capitol Hotel, Ascend Hotel Collection.We are so sorry to hear about the multiple issues you experienced during your stay and understand how frustrating all of this could be. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.We have notified our management team and someone will be in touch.

10/10 Excellent

Swapnil

Stayed 2 nights in Jan 2024
Response from Marketing Manager on 13 Feb 2024
Thank you for choosing The Capitol Hotel, Ascend Hotel Collection for your stay. We are thrilled to hear that you had such a positive experience with us and awarded us with a perfect rating. Our team takes great pride in providing excellent service and creating a comfortable environment for our guests. It was a pleasure to have you as our guest, and we look forward to welcoming you back on your next visit to our city. Safe travels!

6/10 Okay

Margaret

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk receptionist had an attitude. It smelled like cigarettes/weed on our floor. The bed was hard as a rock and if you drive a larger vehicle have fun fitting into the garage- and they charge for parking.
Stayed 2 nights in Jan 2024
Response from Director of Sales on 17 Jan 2024
Thank you for choosing The Capitol Hotel, Ascend Hotel Collection and for taking the time to provide feedback about your experience at The Capitol Hotel, Ascend Hotel Collection.I would like to start by apologizing to you for not meeting your expectations. We are sorry to hear that your experience with the front desk staff was unsatisfactory and that there was a smell. We understand how frustrating that can be. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments and please feel free to reach out to the hotel directly should you need any additional assistance.

2/10 Terrible

Nancy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dated and poorly kept hotel. Only one functioning elevator which led to long waits. Very limited dining in the area.
Stayed 3 nights in Jan 2024
Response from Director of Sales on 17 Jan 2024
Thank you for choosing The Capitol Hotel, Ascend Hotel Collection and for taking the time to provide feedback about your experience at The Capitol Hotel, Ascend Hotel Collection.We are sorry to hear about the inconvenience of only having one working elevator and understand how frustrating that could be. We strive to make each stay as pleasant and comfortable as possible, and we apologize for not having everything up to the standard that we attempt to keep.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments and please feel free to reach out to the hotel directly should you need any additional assistance.

10/10 Excellent

PHILLIP

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing front desk help and security guard. Very warm underground parking. Great transportation options from train station, city bus stops, charter bus station, highway on and off ramps, electric scooter stations, quick walking destinations, cab service next door. Oh and cheap parking in the area
Stayed 3 nights in Jan 2024
Response from Director of Sales on 17 Jan 2024
Thank you for taking the time to tell us about your experience at The Capitol Hotel, Ascend Hotel Collection.We are so happy to see you enjoyed your time with us so much - we love a perfect score!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing The Capitol Hotel, Ascend Hotel Collection.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Marketing Manager on 13 Feb 2024
Thank you for choosing The Capitol Hotel, Ascend Hotel Collection for your recent stay and for taking the time to share your feedback. We appreciate your rating of 8 out of 10, which indicates that your overall experience was positive. We hope to have the pleasure of welcoming you back again in the future for another enjoyable stay.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here, but I found the only inconvenience was having to pay $15 a day for parking. It’s in a very convenient location in downtown Hartford, right across the street from the train station. It is a very clean property, and the staff went above and beyond during my entire experience with them. I interacted with the general manager on several locations due to my bank, not releasing my incidental fee. This had nothing to do with the Capitol Hotel itself, but with my bank solely. The general manager went above and beyond to ensure that everything that I needed was provided and was very helpful in that process. They have a very nice breakfast in the morning, and the beds were comfortable. We had an excellent view of the Capitol from our room, and all around it was a great experience. P. S. If you are looking to go out for a drink, the best place in Hartford is Little River Restorative on Capitol Ave less than 5 min from the hotel. The staff and the atmosphere is top-notch and the bartender are great! Highly recommend
Stayed 2 nights in Jan 2024
Response from Director of Sales on 31 Jan 2024
Thank you for taking the time to tell us about your experience at The Capitol Hotel, Ascend Hartford Collection.We are so happy to know that you found our property's location to be convenient and that you had great interactions with our staff. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing The Capitol Hotel, Ascend Hartford Collection.

4/10 Poor

Chad

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was not clean. Remote was filthy and had something sticky on it. Shower head was falling off. Area didn’t feel safe for my son and I who needed to check out at 3:30am to catch an early flight. It felt run down and the floor we were on wreaked of marijuana.
Stayed 1 night in Jan 2024
Response from Director of Sales on 12 Jan 2024
Thank you for choosing The Capitol Hotel, Ascend Hotel Collection and for taking the time to provide feedback about your experience at The Capitol Hotel, Ascend Hotel Collection.I would like to start by apologizing to you for not meeting your expectations. We are sorry to hear that you experienced inconvenience with your room and understand how frustrating that can be. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments and please feel free to reach out to the hotel directly should you need any additional assistance.

4/10 Poor

Edward

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
There was no huge blanket on the beds. The shower curtain was awful and parking was not good I shouldn’t have to pay premo dollars to park in a lot which is clearly next to the hotel
Stayed 1 night in Jan 2024
Response from Director of Sales on 12 Jan 2024
Thank you for choosing The Capitol Hotel, Ascend Hotel Collection and for taking the time to provide feedback about your experience at The Capitol Hotel, Ascend Hotel Collection.I would like to start by apologizing to you for not meeting your expectations. We are sorry to hear that you experienced inconvenience with your room and for the parking situation. We understand how frustrating that can be. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments and please feel free to reach out to the hotel directly should you need any additional assistance.

2/10 Terrible

Luis

Stayed 1 night in Jan 2024
Response from Marketing Manager on 13 Feb 2024
Thank you for taking the time to provide us with your feedback. We apologize if your experience at The Capitol Hotel, Ascend Hotel Collection did not meet your expectations. We take guest feedback seriously and constantly strive to improve our services. If there are specific concerns you would like to share with us, please feel free to email us directly at [hotel email address]. We appreciate your patronage and hope to have the opportunity to better serve you in the future.

2/10 Terrible

Dawn

Disliked: Cleanliness, staff & service, property conditions & facilities
I never made it to the hotel as I heard horrible things from my sister who arrived before me. We went for our daughter’s volleyball tournament. Didn’t feel safe , not a nice area .
Stayed 1 night in Jan 2024
Response from Marketing Manager on 13 Feb 2024
We are truly disappointed to learn about your concerns regarding The Capitol Hotel. We understand the importance of feeling safe and comfortable during your stay, and we apologize if the area did not meet your expectations. Our priority is to provide a pleasant and secure environment for all our guests, and we take feedback like yours seriously. We appreciate your honesty and hope that you will consider giving us another opportunity to better serve you in the future.

6/10 Okay

Angel

Stayed 1 night in Dec 2023
Response from Marketing Manager on 13 Feb 2024
Thank you for taking the time to share your review of The Capitol Hotel, Ascend Hotel Collection. We appreciate your feedback and are glad to know that you chose to stay with us. We value all guest experiences as they help us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.

10/10 Excellent

Jesus

Liked: Amenities
Was good thanks
Stayed 2 nights in Jan 2024
Response from Director of Sales on 12 Jan 2024
Thank you for taking the time to tell us about your experience at The Capitol Hotel, Ascend Hotel Collection.We are so happy to see you enjoyed your time with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing The Capitol Hotel, Ascend Hotel Collection.

6/10 Okay

Michael

Liked: Staff & service, amenities, property conditions & facilities
When I checked into my room, the trash wasn’t taking out, making me wonder if there was housekeeping down before arrival that night.
Stayed 4 nights in Dec 2023
Response from Director of Sales on 24 Jan 2024
Thank you for choosing The Capitol Hotel and for taking the time to provide feedback about your experience at The Capitol Hotel.I would like to begin by apologizing for the housekeeping issues and we understand how frustrating that can be.We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments and please feel free to reach out to the hotel directly should you need any additional assistance.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favorite northem CT hotel!
Favorite place to stay in northern CT - be sure to get the room with the view. Most shops around the downtown area close early evening but restaurants, pubs, and theaters are open.
Stayed 1 night in Jan 2024
Response from Director of Sales on 12 Jan 2024
Thank you for taking the time to tell us about your experience at The Capitol Hotel, Ascend Hotel Collection.We are so happy to see you enjoyed your time with us so much - we love perfect 10s! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing The Capitol Hotel, Ascend Hotel Collection.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Director of Sales on 6 Jan 2024
Thank you so much for taking your time to leave your feedback about your recent stay at the Capitol Hotel in Hartford. We're delighted to see that you overall enjoyed your stay! We look forward to having the opportunity to host you again the next time you are in town.

8/10 Good

Jungo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Director of Sales on 6 Jan 2024
Thank you so much for taking your time to leave your feedback about your recent stay at the Capitol Hotel in Hartford. We're delighted to see that you overall enjoyed your stay! We look forward to having the opportunity to host you again the next time you are in town.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Director of Sales on 6 Jan 2024
Thank you so much for taking your time to leave your feedback about your recent stay at the Capitol Hotel in Hartford. We're delighted to see that you overall enjoyed your stay! We look forward to having the opportunity to host you again the next time you are in town.

2/10 Terrible

Nakia

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Director of Sales on 6 Jan 2024
Thank you so much for taking your time to leave your feedback about your recent stay at the Capitol Hotel in Hartford. We are sorry to see that the hotel did not meet your expectations during this visit. We always strive to give our guests a superior stay, and are sorry that was not the case this time. We do hope that you would give us the opportunity to try to show you that exceptional service the next time you are in the Hartford area.

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is a bit older but solid and quiet. We were right next to the elevator and never heard it. The breakfast was first-class and this was on Christmas morning! We had the same staff person check us in on Christmas eve and out on Christmas morning but she was cheerful and helpful. The parking isn't free but it is right under the building.
Stayed 1 night in Dec 2023
Response from Director of Sales on 28 Dec 2023
Nancy,Thank you for taking the time to leave us a review about your recent stay at The Capitol Hotel. We are glad to hear that you enjoyed the breakfast and had great interactions with the staff. We love a perfect score! We hope to welcome you back to Hartford, and to our hotel again soon. Thank you again for your review and for being our guest.

10/10 Excellent

Heriberto

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Director of Sales on 26 Dec 2023
Thank you for taking the time to leave us a review about your recent experience at The Capitol Hotel. We are glad to see that you enjoyed your stay - We love a perfect score! We hope to be your hotel of choice whenever you are in the area again. Thank you again for your review and for being our guest.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Director of Sales on 26 Dec 2023
Thank you for taking the time to leave us a review about your recent experience at The Capitol Hotel. We are glad to see that you enjoyed your stay - We love a perfect score! We hope to be your hotel of choice whenever you are in the area again. Thank you again for your review and for being our guest.

10/10 Excellent

Shaunasee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neat hotel with great staff and great location.
Neat hotel with great staff and great location. Good breakfast, friendly people.
Stayed 2 nights in Dec 2023
Response from Director of Sales on 20 Dec 2023
Thank you so much for taking your time to leave your feedback on your recent stay. We are so happy to hear you enjoyed your time with us so much and that you found our location to be so convenient for your travels and that our staff was friendly and welcoming for you. We hope to have the chance to host you again soon and happy holidays.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service by Iesha. She was attentive and polite. We need more workers like her who welcomes every guest like she does!
Stayed 3 nights in Dec 2023
Response from Director of Sales on 20 Dec 2023
Thank you so much for taking your time to leave your feedback on your recent stay. We are so happy to hear you enjoyed your time with us so much and that you had such great customer service. I will be sure to share your kind words with Iesha! We hope to have the chance to host you again soon and happy holidays.

10/10 Excellent

Dotila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Director of Sales on 20 Dec 2023
Thank you so much for taking your time to leave your feedback on your recent stay. We are so happy to hear you enjoyed your time with us so much - we love perfect scores! We hope to have the chance to host you again soon and happy holidays.

10/10 Excellent

Andrea, MOUNT VERNON

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Director of Sales on 18 Dec 2023
Thank you for taking the time to leave us a review about your recent stay at The Capitol Hotel. We are thrilled to have received a perfect score from you! Thank you for being our guest and for leaving your feedback. We use feedback such as yours to continually improve our brand.

8/10 Good

Shaun

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Found my stay to be very satisfying and convenient as it’s location is central within the area.
Stayed 4 nights in Dec 2023
Response from Director of Sales on 9 Dec 2023
Shaun,Thank you for taking the time to leave us a review about your recent stay at The Capitol Hotel. We are glad to hear that you found the hotel to be satisfying and convenient for your needs. We hope to welcome you back again in the near future. We use feedback such as yours to continually make improvements. Thank you again for your review and for being our guest. Yours in Hospitality,

10/10 Excellent

Jason

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Marketing Manager on 20 Feb 2024
Thank you for taking the time to rate your recent stay at The Capitol Hotel, Ascend Hotel Collection. We sincerely appreciate your perfect rating and are thrilled to hear that you had a fantastic experience with us. Our team is dedicated to providing exceptional service and ensuring that our guests have a memorable stay. We hope to have the pleasure of welcoming you back in the future for another great stay.

10/10 Excellent

Kevin

Stayed 1 night in Dec 2023
Response from Director of Sales on 26 Dec 2023
Thank you for taking the time to leave us a review about your recent experience at The Capitol Hotel. We are glad to see that you enjoyed your stay - We love a perfect score! We hope to be your hotel of choice whenever you are in the area again. Thank you again for your review and for being our guest.