Property amenity

Reviews of Courtyard New Haven at Yale

3 out of 5
Courtyard New Haven at Yale
30 Whalley Ave, New Haven, CT

Reviews

8.4

Very good

Rating 10 - Excellent. 442 out of 1003 reviews" "
Rating 8 - Good. 368 out of 1003 reviews" "
Rating 6 - Okay. 122 out of 1003 reviews" "
Rating 4 - Poor. 48 out of 1003 reviews" "
Rating 2 - Terrible. 23 out of 1003 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Nice facility and conven
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Christine, thank you for sharing your positive experience at Courtyard New Haven at Yale. It's fulfilling to learn that you appreciated our facilities. As we continue with our revamp to further improve and enhance our hotel's ambiance, we are excited to welcome you back in the future once the renovations are complete. Thank you for choosing us as your destination during this period of transformation.

10/10 Excellent

Alma, Wilmington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 17 Mar 2024
Thank you for the excellent rating, Alma!Our goal is to go above and beyond to ensure our guests have a memorable experience at Courtyard New Haven at Yale! We look forward to hosting you again soon.

4/10 Poor

Yitong

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
the shower was not working and I could not get hot water out
Stayed 1 night in Mar 2024
Response from Customer Service on 12 Mar 2024
Yitong, it's regrettable to learn that there were issues with the bathroom facilities during your stay. We assure you any renovation efforts are to enhance guest experience. We value your patience during this time and thank you for bringing this matter to our attention. Please know, our team members are always ready to assist in making your stay comfortable and enjoyable.

6/10 Okay

Sandy

Building under construction!! Noise stared at 8:30 in the morning!
Stayed 2 nights in Feb 2024
Response from Customer Service on 29 Feb 2024
Sandy, thank you for taking the time to give feedback. We understand that the ongoing renovation might have caused an inconvenient disturbance for you in the early hours. It's certainly not the typical ambiance we aim to provide. These improvements are intended to enhance our guest's experience once complete. We appreciate your patience during this time and hope to have the opportunity to provide you with a more peaceful stay in the future.

8/10 Good

Matthew

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Matthew, thank you for your review of Courtyard New Haven at Yale. We're glad to hear that you're aware of our ongoing renovations which aim to enhance our guest experience. Your support during this time is greatly appreciated by our team members. We look forward to hosting you again once the renovations are completed for an improved experience.

10/10 Excellent

Elly

Liked: Staff & service, property conditions & facilities
Good place
Stayed 1 night in Feb 2024
Response from Customer Service on 25 Feb 2024
Elly, we're delighted to learn that you had a positive experience at Courtyard New Haven at Yale. It's uplifting to see your comment as "good place", especially during our ongoing major renovations to our guest rooms and public areas. We hope to have the opportunity to serve you again in the future, preferably when updates are completed, so you can enjoy new enhancements.

8/10 Good

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
On a busy street, so ask for a room in back. Under construction presently. Well located for campus activities
Stayed 1 night in Feb 2024
Response from Customer Service on 24 Feb 2024
Heidi, thank you for choosing to stay at Courtyard New Haven at Yale and sharing your valuable feedback. We acknowledge your point about the ongoing renovations and appreciate your understanding as we aim to enhance our patron's experiences. We're glad you found our location convenient for campus activities and we advise future reservations consider your suggestion regarding room placement. We look forward to your next visit once our improvements are complete.

6/10 Okay

Keleigh, Preston

Nice property.
Response from Customer Service on 11 Feb 2024
Thank you for taking the time to share your feedback, Keleigh.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from Customer Service on 17 Jan 2024
Michael, thank you for your supportive rating during our extensive refurbishment period. It's fantastic to see guests like you continuing to choose Courtyard New Haven at Yale despite the ongoing renovations. We're eager to welcome you back to experience the renewed environment in the near future!

8/10 Good

Mark

Stayed 1 night in Dec 2023
Response from Customer Service on 25 Dec 2023
Mark, thank you for sharing your feedback. It is heartening to note you had a positive experience overall during your stay at Courtyard New Haven at Yale. We look forward to serving you even better next time.

4/10 Poor

John

Disliked: Cleanliness, property conditions & facilities
I had no problem with the staff/service. However, the area around the hotel is terrible. Not safe at all to walk around. The parking lots are tiny making it very hard to get around. I had an issue with my door handle which was never fixed in my four days at the property. And when I booked my room at the hotel, I wasn't told that there was construction going on which limited the use of the elevators and caused a water shut down during the days I was there.
Stayed 5 nights in Dec 2023
Response from Customer Service on 16 Dec 2023
John, thank you for taking the time to share your experience with us. We appreciate your commendation regarding our service; however, we regret to hear that you had concerns about the locality and parking.Further, we acknowledge your discomfort related to your door handle and the unforeseen circumstances brought about by the renovation process. Timely communication and maintenance services are among our priorities, and we apologize if we fell short in these areas during your stay.As we work on enhancing and updating our premises, we hope to strike a better balance between delivering a seamless guest experience and advancing our facilities. We hope to have another chance to welcome you in the future - when our renovations are complete and all elements of your stay can reflect our commitment to guests' satisfaction.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Dec 2023
Response from Customer Service on 15 Dec 2023
Richard, we're delighted to know that you had a wonderful experience at Courtyard New Haven at Yale! Your support is genuinely appreciated, and we're thrilled to hear that you enjoyed your stay. Thank you for choosing us and for your positive feedback. We look forward to welcoming you back in the renovated premises in the future.

10/10 Excellent

MARK

Response from Customer Service on 8 Feb 2024
Thanks for the amazing rating, Mark!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Courtyard New Haven at Yale!

10/10 Excellent

Linda, Woodside

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in, friendly staff, clean room & close to Yale's campus.
Stayed 1 night in Nov 2023
Response from Customer Service on 29 Nov 2023
Linda, we're delighted to hear that your check-in at Courtyard New Haven at Yale was seamless and that our team members' friendliness made a positive impression. It's also great to know you appreciated our spotless accommodations and the close proximity to Yale's campus. We're looking forward to your next stay with us.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Customer Service on 21 Nov 2023
Thanks for the wonderful rating!We're happy you had such a lovely stay at Courtyard New Haven at Yale. We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

8/10 Good

Margaret

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Customer Service on 21 Nov 2023
Margaret, thank you for choosing to stay at the Courtyard New Haven at Yale. It seems you've given us a positive rating, and we're glad to hear that. If there's anything else we could do to enhance your stay in the future, please don't hesitate to let us know. We're looking forward to welcoming you back.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we will be back!
We happened to mention that it was our wedding anniversary when we checked in and returned to the room later to find a gift bag with bottled water and sweet goodies! Was very thoughtful.
Stayed 1 night in Nov 2023
Response from Customer Service on 16 Nov 2023
Scott, it's heartwarming to read your glowing review of your stay at Courtyard New Haven at Yale. It's delightful to know that our thoughtful surprise for your wedding anniversary was appreciated and made your visit extra special. We hope to have the chance to celebrate many more memorable moments with you in the future!

8/10 Good

patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff rocked!
Staff was superior to any stay we have had. Outstanding service!!!!
Stayed 1 night in Nov 2023
Response from Customer Service on 12 Nov 2023
Patricia, it's great to hear that you enjoyed your stay at Courtyard New Haven at Yale. We're thrilled to know our team members provided outstanding service. Your kind feedback motivates us to continue delivering superior customer experiences. Thanks for choosing to stay with us and we look forward to welcoming you back.

8/10 Good

Kristine, Ipswich

Stayed 1 night in Oct 2023
Response from Customer Service on 11 Nov 2023
Kristine, thank you for your valuable rating of the Courtyard New Haven at Yale. We are delighted you had a good experience with us. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer Service on 4 Nov 2023
Thank you for the fantastic rating, Theresa!It's outstanding you had such a wonderful experience at Courtyard New Haven at Yale. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Shawone

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Service on 22 Oct 2023
Shawone, thank you for your high appreciation of Courtyard New Haven at Yale. It's truly heartening to know that you've had a great stay. We hope to serve you again in the future.

10/10 Excellent

Andrew, LONG ISLAND CITY

Stayed 1 night in Oct 2023
Response from Customer Service on 3 Nov 2023
Andrew, thank you for your positive rating of Courtyard New Haven at Yale. We're delighted you had a great stay with us and hope to welcome you back for another enjoyable experience soon!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The beds were super comfortable and the room was quiet. The bistro in the lobby served a nice breakfast and coffee. One of the nicer stays we have had in hotels of similar caliber
Stayed 2 nights in Oct 2023
Response from Customer Service on 11 Oct 2023
Michael, it's wonderful to hear you found the Courtyard New Haven at Yale's beds to be exceptionally cozy and your room to be tranquil. We're delighted that our downstairs bistro made your mornings brighter with a good breakfast and coffee. Hearing that you consider your experience as one of your nicer stays in similar establishments is sincerely valued. The team at Courtyard New Haven at Yale eagerly looks forward to your next visit.

10/10 Excellent

Amiram

Stayed 8 nights in Sep 2023
Response from Customer Service on 31 Oct 2023
Amiram, thank you for choosing the Courtyard New Haven at Yale. The team appreciates your high star rating and we hope to have the pleasure of welcoming you back in the future.

8/10 Good

Eugena

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The exterior of hotel property was okay. However, the immediate surrounding area was not on par. Inside, the lobby was welcoming and clean. My room was clean. The bed and room temperature was comfortable.
Stayed 1 night in Oct 2023
Response from Customer Service on 11 Oct 2023
Eugena, thanks for your review. At Courtyard New Haven at Yale, we take pride in maintaining a clean, welcoming interior and ensuring our rooms offer all necessary comforts. We're grateful you appreciated these facets of your stay. We understand your comments about the surroundings and assure you we're aiming to provide an enjoyable experience, regardless of outside conditions. It's always our pleasure to welcome you, and we hope to do so again soon.

8/10 Good

Margaret

Great, except why charge for parking???
Stayed 1 night in Oct 2023

8/10 Good

Kevin

Stayed 1 night in Oct 2023
Response from Customer Service on 30 Oct 2023
Thank you for sharing your thoughts with us, Kevin!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Courtyard New Haven at Yale. Thank you and have a lovely day!

10/10 Excellent

Mary Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay. Convenient to area attracrions
Stayed 2 nights in Oct 2023
Response from Customer Service on 7 Oct 2023
Mary, thank you for your positive comments. We're pleased to know that Courtyard New Haven at Yale served as a good base for your visit. It’s wonderful to hear our location proved to be convenient for exploring the local attractions. We look forward to welcoming you back on your next trip.

10/10 Excellent

Martin

Stayed 1 night in Sep 2023
Response from Customer Service on 19 Oct 2023
Martin, thank you for choosing Courtyard New Haven at Yale and sharing your high rating. We trust you had a wonderful stay and look forward to your return.

10/10 Excellent

JoJo

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 2 nights in Sep 2023
Response from Customer Service on 1 Oct 2023
JoJo, thank you for noticing the friendly atmosphere at Courtyard New Haven at Yale. Our team members aim to ensure all our guests feel welcome and well taken care of. We look forward to your next visit!

10/10 Excellent

Miaohan

Stayed 1 night in Sep 2023
Response from Customer Service on 4 Oct 2023
Thanks for the perfect rating, Miaohan!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Courtyard New Haven at Yale.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Tanika in the front desk and all staff in front desk are amazing all the time. I am a frequently guest there and my choose will be always there. Excellent services!
Stayed 7 nights in Sep 2023
Response from Customer Service on 12 Sept 2023
Ana, thank you for sharing your wonderful experiences at Courtyard New Haven at Yale. It's delightful to hear that Tanika and the rest of our front desk team consistently provide you with excellent service. Knowing that we are your preference encourages us to continue delivering our best. Can't wait to welcome you back on your next visit.

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, and I loved how close it was to my daughter’s residential college.
Stayed 2 nights in Aug 2023
Response from Customer Service on 1 Sept 2023
Tina, it's fantastic to hear that you enjoyed your stay at Courtyard New Haven at Yale. Our team always strives to provide friendly customer service. Also, we're pleased that our proximity to your daughter's residential college added to your convenience. We look forward to having you back in the future.

10/10 Excellent

Richard

Stayed 1 night in Aug 2023
Response from Customer Service on 20 Sept 2023
Richard, thank you for choosing Courtyard New Haven at Yale for your stay. We're delighted to see you had a fantastic experience. We would love to welcome you back on your next visit.

10/10 Excellent

Bentley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Customer Service on 29 Aug 2023
Bentley, thank you for your perfect rating of the Courtyard New Haven at Yale. We are thrilled to know you enjoyed your stay with us. We're looking forward to welcoming you back in the future.

8/10 Good

Filgia

Liked: Cleanliness, staff & service, property conditions & facilities
🙂
Stayed 1 night in Aug 2023
Response from Customer Service on 28 Aug 2023
Thank you for the 4-star rating, Filgia!We are delighted to see that you had a wonderful time at Courtyard New Haven at Yale. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Aug 2023
Response from Customer Service on 26 Aug 2023
Jun, thank you for highlighting the strategic position of Courtyard New Haven at Yale. This location indeed makes it convenient and desirable for guests. We value your feedback and eagerly await your return.

10/10 Excellent

Linda, Woodside

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay at the Courtyard Marriott every Fall move in. I did it with my oldest and now with my youngest kid. The hotel is conveniently located to Yale. Parking has easy in/out access though the lot does get crowded late at night. The hotel is clean & comfortable. During this last visit, the friendliness of the staff really stood out to me.
Stayed 1 night in Aug 2023
Response from Customer Service on 25 Aug 2023
Linda, thank you for once again selecting the Courtyard New Haven at Yale to meet your lodging needs during the Fall move-in period. It's gratifying to hear that our prime location and continuous efforts in maintaining cleanliness and comfort have been useful. Hearing that the warmth and friendliness of our team members stood out to you during your latest visit is especially comforting. We hope to continue being your preferred choice on all your future ventures to Yale.

8/10 Good

Linda, Woodside

Stayed 1 night in Aug 2023
Response from Customer Service on 12 Sept 2023
Thank you for the great rating, Linda!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Courtyard New Haven at Yale. We'd like to share an even better experience with you soon.

4/10 Poor

Chad, Matthews

Liked: Staff & service
Disliked: Cleanliness
Really needs to be torn down and rebuilt. Even with the upgrades it is dated. Bathrooms in particular are outdated.
Stayed 1 night in Aug 2023
Response from Customer Service on 23 Aug 2023
Chad, we appreciate your feedback and understand that you found parts of the hotel needing modern updates, particularly the bathrooms. Continual facility improvements are always on our radar. Our aim is to balance maintaining the property's characteristic ambiance while making necessary upgrades. We'll certainly take your concerns into consideration. We hope for an opportunity to provide a more satisfactory experience in the future.

8/10 Good

Sam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the convenience.
Stayed 1 night in Aug 2023
Response from Customer Service on 16 Aug 2023
Sam, thank you for sharing your feedback. At Courtyard New Haven at Yale, we strive to ensure our guests have an enjoyable and convenient stay. Your review is greatly appreciated and we're looking forward to welcoming you back.

10/10 Excellent

Terence

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Customer Service on 14 Aug 2023
Thank you for this excellent rating, Terence!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Courtyard New Haven at Yale! We'd love to host you again someday for yet another unforgettable visit.

2/10 Terrible

Marion

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff Professionals The End
Stayed 1 night in Aug 2023
Response from Customer Service on 8 Aug 2023
Hello Marion.Thank you for taking the time to share your review. It's regrettable to hear that your experience did not match your expectations and that you found the service to be unsatisfactory. Rest assured, we constantly strive to deliver quality service and will review this matter. Your input is greatly appreciated and we hope you will give us another chance in the future.

8/10 Good

Yan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very close to Yale university where is the purpose that we visited New Haven.
Stayed 1 night in Aug 2023
Response from Customer Service on 5 Aug 2023
Hello Yan!We're delighted to hear that the Courtyard New Haven at Yale's location proved to be convenient for your visit. We trust you had a comfortable stay with us and hope to welcome you back soon. Thank you for the awesome rating!

10/10 Excellent

Kenneth W

Stayed 1 night in Jul 2023
Response from Customer Service on 17 Aug 2023
Thank you for taking the time to leave this wonderful rating, Kenneth! We hope to see you again soon at Courtyard New Haven at Yale so we can share yet another amazing experience!

10/10 Excellent

Michael

Stayed 1 night in Jul 2023
Response from Customer Service on 10 Aug 2023
Michael, thank you for your rating! We are thrilled that you had a great experience with us at Courtyard New Haven at Yale. We always aim to offer an exceptional stay and are glad it met your expectations. We look forward to welcoming you back soon.

4/10 Poor

Selina

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The room decor is dated. Only one elevator was working because the other elevator was broken. That one elevator took forever because it was moving REALLY slow. Shelves in the bathroom are rusted and brown. There are cracks in the walls in the bathroom. I hung my paper thin robe on the hook behind the bathroom door and the entire hook broke off the door. The neighborhood is sketchy. We felt unsafe walking too and from the hotel. We heard loud music blasting from across the street all night…and dirt bikes being raced down the street…and we also heard what sounded like gun shots. Popeyes restaurant is located directly across the street from the hotel, which attracts a bad crowd of people. We bought breakfast for a family of four in the hotel, and the total cost came to $90. I would never stay at this hotel again.
Stayed 1 night in Jul 2023
Response from Customer Service on 20 Jul 2023
Selina,We deeply regret to read about the series of difficulties you encountered during your stay. It is disheartening to know that your experience fell short of the level of comfort and hospitality we usually aspire to provide every guest. We humbly apologize for any inconvenience caused.Regarding the outdated decor of the room, it's a vital feedback we will certainly forward to our interior design team. They will look into this with the seriousness it deserves as our aim happens to be ensuring we provide a fresh and inviting environment to all our guests.In relation to the elevator issues, we sincerely apologize for any frustration caused by having only one operational elevator and also its slow movement. We understand how this could have negatively impacted your experience, and we promise immediate and appropriate action.We deeply regret the state you describe of the bathroom area, with rusted shelves and cracks in the walls. Be assured, our maintenance team will investigate and handle these concerns seriously, as we always endeavor to uphold high standards of cleanliness and equipment efficiency.We empathize with your discomfort concerning the neighborhood, which was not conducive to your safety or quietude. The disturbances you encountered at nighttime are certainly not the type of experience we wish for any of our guests, especially distractions posed by nearby establishments. We will liaise with all necessary parties including the local authorities to attempt to address and control these happenstances for the sake of our guest's peace and safety.It is our sincerest hope you might reconsider your stance, giving us a second chance to make your experiences much more amazing and redeem our reputation in your eyes. We believe we have the potential to provide a significantly improved stay, surpassing all your expectations with renewed commitment towards excellent service delivery.

10/10 Excellent

Nathaniel

Stayed 1 night in Jul 2023
Response from Customer Service on 1 Aug 2023
Nathaniel, thank you for taking the time to rate your stay at Courtyard New Haven at Yale. We're delighted to see your experience positively reflected through your high score. We look forward to welcoming you back in the near future for another enjoyable stay. Safe travels until then!

8/10 Good

David

Stayed 1 night in Jul 2023
Response from Customer Service on 29 Jul 2023
Thanks for the great rating, David!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Courtyard New Haven at Yale soon, we'd love to have you back!

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great decor, friendly bar staff, comfortable pillows.
Stayed 2 nights in Jul 2023
Response from Customer Service on 9 Jul 2023
Thanks, Jessica! It's outstanding your time at Courtyard New Haven at Yale was fantastic. We can't wait until your next visit!