6/10 Boleh diterima
Ralf, Gold River
7 Jul 2025
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Tidak sukakan: Kakitangan & perkhidmatan
Not a great experience. Service at Farm was poor (waited 20min to place first drink order, and then another 30min before actually receiving drinks, and I had to walk in from the patio to place desert orders as our waiter would not stop by) for long periods. Our room was nice, but cleaning sprays had been left inside, and there were no instructions on how to operate the fire pit or outside heater or patio door. Matches to light the fire pit were missing and after calling the reception and they promised to deliver those directly, we called back after 20min because no-one had come and we just wanted to sleep. In addition, our patio door was broken and did not close - we tried to call reception multiple times but no-one answered, so I eventually had to walk down to the reception to get someone to fix this - there were screws that had loosened preventing the door to open/shut properly which were fixed and added yet another half hour to us unable to relax. Then at checkout thy pulled up the wrong room and had added all these extra charges which I asked to remove one by one until they realized they had pulled up the wrong room (even though we had given them our check-in slip that had the room written on it). What was labelled as a vineyard walk, was essentially a 75m short fenced of patch next to a vineyard .... so nothing on its own a disaster, but too many issues that added up and made this not worth a stay spending $1,500 for a night.
Ralf
Menginap 1 malam pada Jul 2025
