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Reviews of The Taj Mahal Palace Mumbai

5 out of 5
The Taj Mahal Palace Mumbai
Opposite Gateway of India, Apollo Bunder, Colaba, Mumbai, Maharashtra

Reviews

9.6

Exceptional

Rating 10 - Excellent. 310 out of 373 reviews" "
Rating 8 - Good. 35 out of 373 reviews" "
Rating 6 - Okay. 18 out of 373 reviews" "
Rating 4 - Poor. 4 out of 373 reviews" "
Rating 2 - Terrible. 6 out of 373 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Ralitsa, Birmingham

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The Taj Palace is a monument of history in Mumbai and is worth the visit, the palace is magnificent with lush interior, friendly staff, and welcoming atmosphere. Its the hub of celebs if thats what you are after. Our stay did not live up to our expectation with delayed check in, nuts in the room despite requesting none due to my daughters allergies, no bed initially was provided for her on the first night. On the positive our room was upgraded to a suite, my husband met most of the cricketers playing in the IPL, the staff in the Taj Club and the Wasabi restaurant were fantastic! We would stay again but as we came from the Oberoi our experience there was significantly better.
Stayed 4 nights in Apr 2024
Response from The Taj Mahal Palace Mumbai on 21 Apr 2024
Dear Ms. Ralitsa,Greetings from The Taj Mahal Palace, Mumbai.It is an honour to have you stay with us and we truly value your patronage. Please accept my sincere apologies for the inconvenience caused to you, I am extremely embarrassed to read your feedback. I would like to assure you that I am personally looking into your feedback. I must also assure you that all corrective actions have been initiated to ensure such instances are not repeated. Your constructive feedback is extremely valuable to us as we strive to continuously improve and it will go a long way in making this hotel more successful.I thank you once again for being so gracious and for your valuable feedback.Thank you for choosing The Taj Mahal Palace, Mumbai. With best regards,Ritesh SharmaGeneral Manager The Taj Mahal Palace & Taj Mahal Tower

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow…..an amazing hotel, with a phenomenal location. Take an early breakfast in the Sea Lounge to view the sunrise. Be there 7am because the few tables are first to be taken. The staff are very attentive to your needs throughout the hotel. There is a tour around the hotel to advise regarding the history. The friendly staff waiting on the rooms are amazing, and attentive to your needs.
Stayed 5 nights in Mar 2024

10/10 Excellent

vineeta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Taj Mahal Palace . Staff was super nice and they looked after us very well.
Stayed 1 night in Mar 2024

10/10 Excellent

Sarbjit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service , excellent concierge services. we booked tours through the hotel and they were fantastic . Also loved the complementary e carriage tour. loved the live instrumrnts being played. overall a great experience. I would recommend everyone to stay there and enjoy the dream hotel created by Mr Tata for India.
Stayed 2 nights in Mar 2024

10/10 Excellent

Paula

Stayed 2 nights in Feb 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is uniquely luxurious even for the price.
Stayed 2 nights in Feb 2024

10/10 Excellent

Steven, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a treat to stay at one of the most gorgeous and famous hotels on the planet. I would highly recommend staying at least one night if one finds oneself in Mumbai. The service is out of this world.
Stayed 1 night in Feb 2024

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent across the board !!
Stayed 4 nights in Feb 2024

10/10 Excellent

Murray

Liked: Cleanliness, staff & service, property conditions & facilities
The palace Hôtel is amazingly beautiful. The pool area is gorgeous and relaxing
Stayed 2 nights in Feb 2024

4/10 Poor

John, McLean

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The service and hospitality were a big disappointment. If you were not a Club guest, you were made to feel like an imposition during the entire stay.
Stayed 2 nights in Feb 2024

10/10 Excellent

Shelley, Queen Creek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleaning staff were wonderful leaving rose petals and always there to make it a wonderful stay. We also liked the snacks and fruit in the room. Breakfast was good and the restaurant at the hotel was good. The hotel was beautiful, we loved our stay!
Stayed 2 nights in Jan 2024
Response from Mr. Ritesh Sharma on 9 Feb 2024
Dear Guest,Greetings from The Taj Mahal Palace, Mumbai.Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ritesh Sharma,General ManagerThe Taj Mahal Palace & Taj Mahal Tower

8/10 Good

Jeetesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Taj Hotel had always held a special place on my travel wishlist, and staying there lived up to the dream! While our visit coincided with a bustling weekend, the hotel's team delivered exceptional service throughout most of our stay. Highlights: Impeccable service: The staff truly went above and beyond, ensuring a seamless and enjoyable experience. Grandiose ambiance: The hotel's majestic architecture and opulent interiors were nothing short of awe-inspiring. Memorable experience: Staying at the Taj was an unforgettable highlight of our trip. Areas for Improvement: Breakfast service: Breakfast service lagged compared to the high standards set by other aspects of the hotel. Overall: Despite the minor breakfast service blip, our stay at the Taj Hotel was exceptional. The attentive staff, stunning ambiance, and overall experience solidify its place as a must-visit for discerning travelers. I highly recommend it to anyone seeking a luxurious and unforgettable getaway.
Stayed 3 nights in Jan 2024
Response from Mr. Ritesh Sharma on 5 Feb 2024
Dear Mr. Jeetesh,Thank you for the great review of our hotel. We are glad that you enjoyed your stay.We have also noted your feedback on the inconvenience that you faced and we truly apologize for the same.We greatly look forward to welcoming you back soon.Sincerely, Ritesh Sharma General Manager The Taj Mahal Palace & Taj Mahal Tower

10/10 Excellent

Bahadur

Stayed 1 night in Feb 2024

10/10 Excellent

Mitul

Stayed 2 nights in Jan 2024

8/10 Good

Jeetesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is amazing with an amazing history. An icon of Mumbai / India. Always wanted to stay in this property but never has the opportunity. However, this trip was a relaxing family holiday so made a point that we stayed at the Palace Wing. However, there was some elements which led to some disappointments. I’ve stayed in Taj Properties before and the experience has always been out of the world. So the expectation was the same.
Response from Mr. Ritesh Sharma on 29 Jan 2024
Dear Mr. Jeetesh,Greetings from The Taj Mahal Palace, Mumbai.It is an honour to have you stay with us and we truly value your patronage. Please accept my sincere apologies for the inconvenience caused to you, I am extremely embarrassed to read your feedback. I would like to assure you that I am personally looking into your feedback. I must also assure you that all corrective actions have been initiated to ensure such instances are not repeated. Your constructive feedback is extremely valuable to us as we strive to continuously improve and it will go a long way in making this hotel more successful.Kindly let me know a convenient time & contact number for me to speak with you. You may please write to us on tmhgmsecy.bom@tajhotels.com to reach out to you.I thank you once again for being so gracious and for your valuable feedback.Thank you for choosing The Taj Mahal Palace, Mumbai. We look forward to welcoming you back with us.With best regards,Ritesh SharmaGeneral Manager The Taj Mahal Palace & Taj Mahal Tower

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel, best staff, best experience in luxury
One of if not the best hotel anywhere. The service, history, attention to detail, staff, beauty, luxury is unmatched. An experience anyone visiting Mumbai should have!
Stayed 4 nights in Jan 2024
Response from Mr. Ritesh Sharma on 26 Jan 2024
Dear Guest,Greetings from The Taj Mahal Tower, Mumbai.Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ritesh Sharma,General ManagerThe Taj Mahal Palace & Taj Mahal Tower

10/10 Excellent

Conan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing amenities, rooms and staff. They made sure every needs were met and they remedied our homesickness.
Stayed 2 nights in Jan 2024
Response from Mr. Ritesh Sharma on 24 Jan 2024
Dear Guest,Greetings from The Taj Mahal Palace, Mumbai.Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ritesh Sharma,General ManagerThe Taj Mahal Palace & Taj Mahal Tower

10/10 Excellent

Gursimrat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Loved everything about our stay . The location , Taj palace itself , service and hospitality. Can’t wait to be back
Stayed 4 nights in Jan 2024
Response from Mr. Ritesh Sharma on 24 Jan 2024
Dear Mr. Gursimrat,Greetings from The Taj Mahal Palace, Mumbai.Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ritesh Sharma,General ManagerThe Taj Mahal Palace & Taj Mahal Tower

10/10 Excellent

Neeta, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Mr. Ritesh Sharma on 24 Jan 2024
Dear Ms. Neeta,Greetings from The Taj Mahal Palace, Mumbai.Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ritesh Sharma,General ManagerThe Taj Mahal Palace & Taj Mahal Tower

10/10 Excellent

Balachandran

Travelled with partner
Liked: Amenities
Some minor suggestions. They stock deep fried Indian mixture and something similar along with fruits for guests in the room. That is little undesirable. Secondly, Taj should consider to add a restaurant for French cuisines. Breakfast has a heavy leaning in Indian items. Considering the low labor costs, the hotel is very pricy.
Stayed 2 nights in Jan 2024
Response from Mr. Ritesh Sharma on 21 Jan 2024
Dear Mr. Balachandran,Greetings from The Taj Mahal Palace, Mumbai.Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Ritesh Sharma,General ManagerThe Taj Mahal Palace & Taj Mahal Tower.

10/10 Excellent

Sejal

Stayed 2 nights in Jan 2024
Response from Mr. Ritesh Sharma on 21 Jan 2024
Dear Guest,Greetings from The Taj Mahal Palace, Mumbai.Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ritesh Sharma,General ManagerThe Taj Mahal Palace & Taj Mahal Tower

10/10 Excellent

Sreenivas, Solon

Stayed 2 nights in Jan 2024
Response from Mr. Ritesh Sharma on 5 Feb 2024
Dear Mr. Sreenivas,Thank you for the great review of our hotel. We are glad that you enjoyed your stay.We greatly look forward to welcoming you back soon.Sincerely, Ritesh Sharma General Manager The Taj Mahal Palace & Taj Mahal Tower

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Mr. Ritesh Sharma on 15 Jan 2024
Dear Guest,Greetings from The Taj Mahal Palace, Mumbai.Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ritesh Sharma,General ManagerThe Taj Mahal Palace & Taj Mahal Tower

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area is Devine
Stayed 2 nights in Jan 2024
Response from Mr. Ritesh Sharma on 13 Jan 2024
Dear Guest,Greetings from The Taj Mahal Palace, Mumbai.Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ritesh Sharma,General ManagerThe Taj Mahal Palace & Taj Mahal Tower

10/10 Excellent

Jo Ann

Stayed 3 nights in Jan 2024
Response from Mr. Ritesh Sharma on 13 Jan 2024
Dear Guest,Greetings from The Taj Mahal Palace, Mumbai.Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ritesh Sharma,General ManagerThe Taj Mahal Palace & Taj Mahal Tower

10/10 Excellent

June

Stayed 2 nights in Jan 2024
Response from Mr. Ritesh Sharma on 13 Jan 2024
Dear Guest,Greetings from The Taj Mahal Palace, Mumbai.Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ritesh Sharma,General ManagerThe Taj Mahal Palace & Taj Mahal Tower

10/10 Excellent

Aylin

Stayed 1 night in Dec 2023
Response from Mr. Ritesh Sharma on 9 Jan 2024
Dear Guest,Greetings from The Taj Mahal Palace, Mumbai.Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ritesh Sharma,General ManagerThe Taj Mahal Palace & Taj Mahal Tower

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are plentiful and amazing. Wonderful breakfast included. Loved the service and experience. Hope to be back
Stayed 4 nights in Dec 2023
Response from Mr. Ritesh Sharma on 9 Jan 2024
Dear Guest,Greetings from The Taj Mahal Palace, Mumbai.Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ritesh Sharma,General ManagerThe Taj Mahal Palace & Taj Mahal Tower

10/10 Excellent

Veena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The heritage tour was brilliant - lot of history and culture
Response from Mr. Ritesh Sharma on 11 Feb 2024
Dear Ms. Veena,Greetings from The Taj Mahal Palace, Mumbai.Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ritesh Sharma,General ManagerThe Taj Mahal Palace & Taj Mahal Tower

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent from start to end
What an excellent hotel, the staff are so helpful and friendly - the hotel is of a 100% standard
Stayed 2 nights in Dec 2023
Response from Mr. Ritesh Sharma on 1 Jan 2024
Dear Mr. Michael,Greetings from The Taj Mahal Palace, Mumbai.Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ritesh Sharma,General ManagerThe Taj Mahal Palace & Taj Mahal Tower

10/10 Excellent

Lourdes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a very beautiful hotel, like a real Palace, excellent staff and delicious food.
Stayed 1 night in Dec 2023
Response from Mr. Ritesh Sharma on 31 Jan 2024
Dear Guest,Greetings from The Taj Mahal Palace, Mumbai.Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ritesh Sharma,General ManagerThe Taj Mahal Palace & Taj Mahal Tower

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel and staff
Stayed 3 nights in Dec 2023
Response from Mr. Ritesh Sharma on 26 Dec 2023
Dear Mr. John,Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ritesh Sharma General Manager The Taj Mahal Palace & Taj Mahal Tower

10/10 Excellent

Andrea, GLENDORA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the food, especially the Chinese restaurant. We were disappointed that the jacuzzi wasn’t working. Beautiful property overall, amazing staff, and convenient location. We will definitely be back.
Stayed 2 nights in Nov 2023
Response from Mr. Ritesh Sharma on 26 Dec 2023
Dear Guest,Thank you for the great review of our hotel. We are glad that you enjoyed your stay.We have also noted your feedback on the inconvenience that you faced and we truly apologize for the same.We greatly look forward to welcoming you back soon.Sincerely, Ritesh Sharma General Manager The Taj Mahal Palace & Taj Mahal Tower

10/10 Excellent

Sobhadevi

Stayed 1 night in Dec 2023
Response from Mr. Ritesh Sharma on 22 Dec 2023
Dear Guest,Greetings from The Taj Mahal Palace, Mumbai.Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ritesh Sharma,General ManagerThe Taj Mahal Palace & Taj Mahal Tower

10/10 Excellent

Rateesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mr. Ritesh Sharma on 19 Dec 2023
Dear Guest,Greetings from The Taj Mahal Palace, Mumbai.Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ritesh Sharma,General ManagerThe Taj Mahal Palace & Taj Mahal Tower

10/10 Excellent

Marina

Stayed 3 nights in Dec 2023
Response from Mr. Ritesh Sharma on 8 Jan 2024
Dear Ms. Marina,Greetings from The Taj Mahal Palace, Mumbai.Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ritesh Sharma,General ManagerThe Taj Mahal Palace & Taj Mahal Tower

10/10 Excellent

Ioannis, Cary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique, old-fashioned architectural style. Excellent service by an amazing, attentive staff.
Stayed 3 nights in Dec 2023
Response from Mr. Ritesh Sharma on 13 Dec 2023
Dear Guest,Greetings from The Taj Mahal Palace, Mumbai.Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ritesh Sharma,General ManagerThe Taj Mahal Palace & Taj Mahal Tower

10/10 Excellent

Mohamed

Stayed 1 night in Nov 2023
Response from Mr. Ritesh Sharma on 13 Dec 2023
Dear Guest,Greetings from The Taj Mahal Palace, Mumbai.Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ritesh Sharma,General ManagerThe Taj Mahal Palace & Taj Mahal Tower

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was superb overall
Stayed 1 night in Dec 2023
Response from Mr. Ritesh Sharma on 13 Dec 2023
Dear Guest,Greetings from The Taj Mahal Palace, Mumbai.Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ritesh Sharma,General ManagerThe Taj Mahal Palace & Taj Mahal Tower

10/10 Excellent

Hemal, King of Prussia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Now I know why Taj Mahal Palace is dream place to live. Love to come and stay again and again.
Stayed 1 night in Nov 2023
Response from Mr. Ritesh Sharma on 13 Dec 2023
Dear Guest,Greetings from The Taj Mahal Palace, Mumbai.Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ritesh Sharma,General ManagerThe Taj Mahal Palace & Taj Mahal Tower

10/10 Excellent

Nihar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Mr. Ritesh Sharma on 13 Dec 2023
Dear Guest,Greetings from The Taj Mahal Palace, Mumbai.Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ritesh Sharma,General ManagerThe Taj Mahal Palace & Taj Mahal Tower

10/10 Excellent

Manish

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Mr. Ritesh Sharma on 6 Nov 2023
Dear Mr. Manish,Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ritesh Sharma General Manager The Taj Mahal Palace & Taj Mahal Tower

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Mr. Ritesh Sharma on 3 Nov 2023
Dear Mr. Brian,Greetings from The Taj Mahal Palace, Mumbai.Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ritesh Sharma,General ManagerThe Taj Mahal Palace & Taj Mahal Tower

10/10 Excellent

Savitri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Mr. Ritesh Sharma on 2 Nov 2023
Dear Guest,Greetings from The Taj Mahal Palace, Mumbai.Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ritesh Sharma,General ManagerThe Taj Mahal Palace & Taj Mahal Tower

10/10 Excellent

Manoj

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The best property for your Mumbai visit
Stayed 2 nights in Oct 2023
Response from Mr. Ritesh Sharma on 22 Oct 2023
Dear Mr. Manoj,Greetings from The Taj Mahal Palace, Mumbai.Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ritesh Sharma,General ManagerThe Taj Mahal Palace & Taj Mahal Tower

10/10 Excellent

Rob

Stayed 1 night in Oct 2023
Response from Mr. Ritesh Sharma on 23 Oct 2023
Dear Mr. Rob,Greetings from The Taj Mahal Palace, Mumbai.Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ritesh Sharma,General ManagerThe Taj Mahal Palace & Taj Mahal Tower

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Mr. Ritesh Sharma on 18 Oct 2023
Dear Mr. Robert,Greetings from The Taj Mahal Palace, Mumbai.Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ritesh Sharma,General ManagerThe Taj Mahal Palace & Taj Mahal Tower

10/10 Excellent

Nicola

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and wonderful staff🙏
An outstanding hotel, absolutely beautiful. The staff are wonderful, so professional, warm and friendly.
Stayed 5 nights in Oct 2023
Response from Mr. Ritesh Sharma on 17 Oct 2023
Dear Ms. Nicola,Greetings from The Taj Mahal Palace, Mumbai.Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ritesh Sharma,General ManagerThe Taj Mahal Palace & Taj Mahal Tower

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pride of Mumbai
Truly the pride of Mumbai and probably the best hotel as well. Everything from check-in till check-out was perfect. The staff, the property and the area. Cannot wait till we can spend a few more nights at the Taj Palace!
Stayed 3 nights in Oct 2023
Response from Mr. Ritesh Sharma on 11 Oct 2023
Dear Guest,Greetings from The Taj Mahal Palace, Mumbai.Thank you for taking the time to complete our survey. Your positive feedback is extremely valuable to us which will take us a long way in making this hotel more successful going forward. It is a delight to know that you enjoyed your stay with us and do hope that you have carried some wonderful memories with you. We look forward to welcoming you back again and it will indeed be my pleasure to assist you for any future requirements.Thank you for choosing The Taj Mahal Palace, Mumbai.With best regards,Ritesh SharmaGeneral Manager The Taj Mahal Palace & Taj Mahal Tower

10/10 Excellent

Sukhwinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an excellent experience at the 'Taj' - only stayed two nights but my every request and query was answered within a very short space of time. Will be staying next time I am in Mumbai
Stayed 2 nights in Sep 2023
Response from Mr. Ritesh Sharma on 10 Oct 2023
Dear Mr. Sukhwinder,Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ritesh Sharma General Manager The Taj Mahal Palace & Taj Mahal Tower