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Reviews of The Westin Memphis Beale Street

4 out of 5
The Westin Memphis Beale Street
170 Lt Geo W Lee Ave, Memphis, TN

Reviews

8.4

Very good

Rating 10 - Excellent. 570 out of 1001 reviews" "
Rating 8 - Good. 195 out of 1001 reviews" "
Rating 6 - Okay. 111 out of 1001 reviews" "
Rating 4 - Poor. 55 out of 1001 reviews" "
Rating 2 - Terrible. 70 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Virginia

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My room didn't have housekeeping service ices for two days. Some plugs didn't work, therefore some of my electronic devices couldn't be charged.
Stayed 4 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Virginia,Thank you for sharing your feedback. It was a pleasure to host you as our guest. While our standard is to provide weekly housekeeping service, please know you can always request a daily visit by reaching out to our front desk. Rest assured, our maintenance team will investigate your comments and make any necessary corrections. We hope you will return for an even better stay.

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect spot for our stay. The staff was great and so nice, helpful. Recommend with 10 stars!
Stayed 3 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Vanessa,Thank you so much for choosing to stay with us at The Westin Memphis Beale Street. Our goal is to provide every guest with exceptional service, so we're thrilled our friendly team was able to live up to this standard. We appreciate your recommendation and hope to welcome you back soon.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Diane, in reception was exceptional.
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Carlos,We couldn't agree more! Diane is exceptional and a valued member of our team. She will be delighted to know she helped make your stay so enjoyable. Should your travels bring you back to the area, we hope you choose The Westin Memphis Beale Street for your stay again.

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Great area of the city; close to riverwalk which is beautiful (it’s an amazing playground, basketball playground too). Rooms are a bit worn, especially the bathroom, but fine.
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Danielle,Thank you for choosing to stay with us at The Westin Memphis Beale Street. We're thrilled you were able to take full advantage of our convenient location. However, we apologize if we fell short of expectations with our accommodations. Your comments have been noted and will be kept in mind moving forward. Hopefully, this didn't detract too much from your overall trip. The pleasure was all ours, and we hope to welcome you back in the future.

10/10 Excellent

A'shli

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly enjoyed our stay. Staff very friendly, rooms were very clean and comfortable. Would definitely recommend.
Stayed 3 nights in Mar 2024
Response from General Manager on 4 Apr 2024
Dear A'shli,We're thrilled to hear that you enjoyed your stay with us. Thank you for your kind words about our friendly staff and comfortable rooms. It was a pleasure to have you here at The Westin Memphis Beale Street as our guest, and we appreciate your recommendation. We look forward to welcoming you back again soon.

8/10 Good

Darryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great room and easy access to Beale street. View from room was great looking out over Beale street. Downside of this was noise from music from Beale street that goes until early morning hours.
Stayed 1 night in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Darryl,Thank you for staying with us while visiting Memphis! We are delighted our wonderful accommodations and convenient location were the highlights of your visit, and we appreciate you mentioning our lovely views. Your feedback about noise is understood, and we'll be sure to share it with our internal team to determine ways of improving in this respect. Nevertheless, it was a pleasure having you here, and we hope you return soon for an even more exceptional stay.

10/10 Excellent

Robert, Mitchellville

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Beale Street
Stayed 1 night in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Robert,Thank you for being our valued guest at The Westin Memphis Beale Street. It sounds like our convenient location worked well for your trip! Our team hopes you return soon.

10/10 Excellent

Parry

Stayed 1 night in Mar 2024

10/10 Excellent

Jason

Nice place to stay near fed ex forum
Stayed 1 night in Mar 2024
Response from General Manager on 17 Mar 2024
Dear Jason,Thank you for choosing The Westin Memphis Beale Street! We're glad our location worked well for your trip, and we look forward to seeing you again soon.

10/10 Excellent

Fredrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best location
Stayed 1 night in Mar 2024
Response from General Manager on 14 Mar 2024
Dear Fredrick,It warms our hearts to hear that our amazing location was perfect for your needs. We trust that everything else was in order for your visit and we hope to see you again soon.

10/10 Excellent

Chris, Springfield

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The 2 ladies working the front desk were the nicest and friendliest hotel staff I/we have ever met at a hotel!
Stayed 1 night in Feb 2024
Response from General Manager on 5 Mar 2024
Dear Chris,Our team loves to make our guests feel at home, and we are delighted they provided you with memorable service! We can't wait to host you at The Westin Memphis Beale Street again for another five-star stay, so please hurry back!

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable!
Stayed 1 night in Feb 2024
Response from General Manager on 1 Mar 2024
Dear Terri,Thank you for your review and for giving us a perfect rating! We're delighted you were comfortable during your stay. It was a pleasure having you here, and we hope you return soon!

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was very nice. We went to a Grizzlies game and were able to walk to the Fed Ex Forum with ease. Will definitely stay there again!!
Stayed 1 night in Feb 2024
Response from General Manager on 25 Feb 2024
Dear Adrian,We are pleased our location served your plans perfectly to catch the game and access the arena easily. Thank you for being our guest, and we hope to welcome you back to The Westin Memphis Beale Street in the future. Until next time!

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to walkable Beale street, very comfortable beds , nice bar area to watch the game. Great food around the corner
Stayed 2 nights in Dec 2023
Response from General Manager on 25 Feb 2024
Dear Elizabeth,Thank you so much for taking the time to share your thoughts on your recent visit. Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests! If you’re traveling to our area again soon, we hope The Westin Memphis Beale Street is your first choice of accommodations.

10/10 Excellent

Alexis

Stayed 2 nights in Feb 2024

8/10 Good

jeffrey

Liked: Cleanliness, staff & service, amenities
Only had one elevator that worked.
Stayed 3 nights in Feb 2024
Response from General Manager on 21 Feb 2024
Dear Jeffrey,Thank you so much for the review. Based on your high rating, it seems like you had a good time with us overall. We apologize for any issues with the elevator, and we will discuss your feedback internally, as we're always looking to improve. Despite this, we hope you will consider joining us again in the future!

8/10 Good

Denise

Travelled with family
Liked: Cleanliness, staff & service
The 2nd elevator was not working and that same elevator was not working when I stayed there 2 years ago
Stayed 1 night in Feb 2024
Response from General Manager on 17 Feb 2024
Dear Denise,Thank you for choosing The Westin Memphis Beale Street. We're sorry for the inconvenience caused by the elevator issue during your visits. Rest assured, we're working on improvements to ensure all our facilities are in excellent condition. We hope you found comfort and satisfaction during your stay despite this challenge, and we look forward to offering a smoother experience in the future.

10/10 Excellent

Josh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a terrific stay. The staff was very organized and helpful. The food and room service was terrific although a lil pricey.
Stayed 2 nights in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Josh,Thank you so much for choosing to stay with us at The Westin Memphis Beale Street. Our goal is to provide every guest with exceptional service, so we're thrilled our commitment to this shone through during your visit. It's also great to read you enjoyed a delicious meal with us. The pleasure was all ours, and we hope to welcome you back in the future.

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Sebouh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not to many choices dinning
Stayed 2 nights in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Sebouh,Thank you for choosing The Westin Memphis Beale Street. We're pleased to receive your five-star rating but were disappointed that our dining options didn't fully meet your expectations. Rest assured, we're continuously striving to enhance our offerings and provide a broader range of choices for our guests. We appreciate your insight and hope to have the opportunity to exceed your expectations in the future.

6/10 Okay

Darek

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Not very informative of thier parking policy. Gentlemen at valet made it sound like he was helping me out so i gave him cash then come to find out i get billed for it on my account for room.
Stayed 1 night in Feb 2024
Response from General Manager on 5 Feb 2024
Dear Darek,Thank you for staying with us and taking the time to leave us a review. We're happy to see aspects of your stay were pleasant. However, we apologize for any confusion about our parking policy. It is valet only, and this information is posted online for your convenience. However, it's clear we could have communicated about this better in person, and we'll keep your comments in mind. Should you be in the area again, please come back to see us.

4/10 Poor

DANIEL D

Disliked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Daniel

Stayed 1 night in Feb 2024

10/10 Excellent

teresa, DuQuoin

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice hotel. Clean and Quiet. Close to Beale St. Hotel bar staff were amazing and very personable. Made the best Dirty vodka martini! Will definitely stay there again.
Stayed 1 night in Jan 2024
Response from General Manager on 5 Feb 2024
Dear Teresa,Thank you for your kind words! We're delighted you found our hotel relaxing and conveniently located. It's also great that our bar staff made a positive impression with their amazing service and skill in crafting the perfect Dirty Vodka Martini. We eagerly anticipate your next visit and look forward to welcoming you back to The Westin Memphis Beale Street for another memorable stay.

10/10 Excellent

tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place across the street from FedEx Forum
Stayed 1 night in Jan 2024
Response from General Manager on 1 Feb 2024
Dear Tracy,Thank you for the perfect rating. We are glad that your stay with us was convenient, thanks to our location. Please stay with us again in the future.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and convenient to everything in and around Beale street . Nice stay
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Dear John,We are glad that you had a nice stay with us thanks to our high standards of cleanliness and convenient location. It was a pleasure to have you as a guest, and we look forward to welcoming you back for another stay worth all the stars next time.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super easy check in, valet was efficient and friendly, and the location was perfect proximity for Fedex Forum!
Stayed 1 night in Jan 2024
Response from General Manager on 15 Jan 2024
Dear Tiffany,Thank you for staying at The Westin Memphis Beale Street. We're delighted to hear about your positive check-in experience, efficient and friendly valet service, and our perfect location near FedEx Forum! Your feedback is greatly appreciated, and we look forward to welcoming you back for more convenient and enjoyable stays in the future.

10/10 Excellent

beatrice, memphis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was very nice
Stayed 1 night in Jan 2024
Response from General Manager on 12 Jan 2024
Dear Beatrice,Thank you so much! We are delighted to know you were impressed with our accommodations, and we trust you had everything you needed to feel at home. We hope you'll choose The Westin Memphis Beale Street again!

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, great location. Very safe!
Stayed 2 nights in Dec 2023
Response from General Manager on 8 Jan 2024
Dear David,Exceptional is a word we love to hear! Thank you so much for your perfect rating and for highlighting our convenient location and secure environment. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

2/10 Terrible

Timothy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Most likely will not be booking with Westin Memphis again. Everytime I book I am always double or triple charged for my room and it takes forever for my money to be refunded to my account
Stayed 1 night in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Timothy,We're sorry to hear about any billing concerns during your visit. This is never the experience we want our guests to have, and we encourage you to reach out to us offline so that we may better assist you if you're still having issues. That being said, we'll be sure to discuss your comments internally and work to ensure that an experience like the one you described doesn't happen in the future. Thank you, and we hope to hear from you soon.

10/10 Excellent

Casey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was very friendly and super helpful. The rooms was clean and the beds are comfortable.
Stayed 2 nights in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Casey,Thanks so much for your glowing review of The Westin Memphis Beale Street! We're delighted you enjoyed your stay so thoroughly, and we appreciate your kind compliments about our lovely team, high standards of cleanliness, and comfy beds. We hope to see you again soon.

10/10 Excellent

Constance, Piperton

Stayed 1 night in Dec 2023

10/10 Excellent

Tonya

Stayed 1 night in Dec 2023

10/10 Excellent

Reginald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Kat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Stephanie

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The location of the hotel is great. Right around the corner from Beale St. The room could have been cleaner and the carpet was pretty worn. Staff was great!
Stayed 2 nights in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Stephanie,Thank you for being our guest at The Westin Memphis Beale Street and for taking the time to share your review. While we are sorry not everything met your expectations, we are happy you enjoyed your stay thanks to our amazing staff and great location. We are always working to improve and will be sure to share your comments with the team. It would be an honor to welcome you back any time you're heading back in our direction.

8/10 Good

Jon, Indianola

Liked: Staff & service, property conditions & facilities
The hotel is great. Great staff. The room was clean, except for the scaling on the shower. Beale St is one block away; so, that was nice. The restaurant was just overpriced for the quality of the food served. Whiskeys were abundant: but the scotch selection was sub par.
Stayed 1 night in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Jon,Our prime location and stellar staff are just two reasons guests continue to count on The Westin Memphis Beale Street, and we are elated to see that these were some of your highlights. We hope you had a blast exploring the area. Thank you for your dining feedback. We will certainly pass along your comments to the chefs. Nevertheless, we would love to welcome you back again soon.

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and great staff!
Great location!!! Love the staff. Valet was super slow during busy times but they were understaffed! Our door entrance key broke down but the hotel engineer worked tirelessly to get us in.
Stayed 2 nights in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Leslie,It was an honor to host you at The Westin Memphis Beale Street. Just steps from Beale Street, our hotel offers a prime location in Memphis. We're glad you appreciated our dedicated team members, and we'll continue to work hard to provide efficient valet service. We value you as our guest and hope you return soon.

10/10 Excellent

ZayTeonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a great location for the event we were going to at the Fedex Forum ! The room was amazing with beautiful views and a large bathroom :)
Stayed 1 night in Dec 2023
Response from General Manager on 24 Dec 2023
Dear ZayTeonia,Thank you for choosing The Westin Memphis Beale Street! We're glad our location was convenient for your plans and that you enjoyed the beautiful views. Please come see us again soon.

10/10 Excellent

Felicity

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Stephen

Business traveller
Liked: Amenities

4/10 Poor

Lorie

Stayed 1 night in Dec 2023

10/10 Excellent

Joye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Ashley

Stayed 1 night in Dec 2023

10/10 Excellent

autumn, little rock

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the convenience of the location! We walked right over to the game. The restaurant here is delish and the rooms are always so nice.
Stayed 1 night in Dec 2023
Response from General Manager on 18 Dec 2023
Dear Autumn,We want everyone who stays at The Westin Memphis Beale Street to have an excellent visit, so we're happy to hear that was the case with you. It's great to know that our convenient location and tasty food impressed you. Please come see us again the next time you're in the area.

10/10 Excellent

KIMBERLY

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff is wonderful. I always stay here when I'm in Memphis
Stayed 1 night in Dec 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always, LOVE the bed!
Stayed 1 night in Dec 2023
Response from General Manager on 6 Dec 2023
Dear Susan,We're so happy to know that our comfortable bed was the highlight of your stay and that you had a good time overall. Please come back and stay with us again soon; we know that we can deliver another amazing stay.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Marlon

Stayed 1 night in Nov 2023