Down duvets, pillow-top beds, desk, blackout curtains

Reviews of Hyatt Place Memphis/Germantown

3 out of 5
Hyatt Place Memphis/Germantown
9161 Winchester Rd, Memphis, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 643 out of 1011 reviews" "
Rating 8 - Good. 212 out of 1011 reviews" "
Rating 6 - Okay. 77 out of 1011 reviews" "
Rating 4 - Poor. 44 out of 1011 reviews" "
Rating 2 - Terrible. 35 out of 1011 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Brittany

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff had great customer service.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
It was excellent in every way!
Stayed 1 night in Mar 2024
Response from GM on 26 Mar 2024
Thank you for your feedback. We hope you will stay with us again on your next trip to the area.

10/10 Excellent

Monica, Leander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I, stayed here for 3 nights. I purchased 2 rooms. For starters, the area was nice and the parking lot was well lit. As far as the hotel, the rooms were clean. Each room had a queen bed and a king sized sofa sleeper! I really wasn't expecting that! The sheets were clean. The hotel was quite, in the hallways and lobby area. The only two things that I didn't like, is that the room did not have a microwave. However, there is a microwave downstairs in the lobby. Also, the shower is nice and hot, pressure is great, but that glass used to keep the water in, is horrible! Please make sure to pull the glass forward or there will be water ALL OVER the bathroom floor and possibly the room floor, if you do not see it. Hyatt please figure out something better, for keeping the water in the stall. In my kids room, they later figured out that this was the reason the floor was damp, when we first arrived. Breakfast was NICE! It was a hot and good continental breakfast, with multiple options. I most definitely recommend this hotel!
Stayed 3 nights in Mar 2024
Response from GM on 26 Mar 2024
Thank you for the great feedback. We are hoping to have a full glass shower door replaced during next renovation. The was a modern design and although not functional is very expensive to change. Hyatt Places as a whole do not have microwaves in the rooms, but as you mentioned there is a community microwave available 24/7 in the lobby. We hope you will come stay with us again when you are in the area.

6/10 Okay

shameka

Travelled with partner
This property used to be really nice. Unfortunately, there was a hole in my ottoman and I almost fell on the carpet that was cut and moving around as I walked in. I was switched to another room and that one had a funny smell. I didn’t worry about it because it was 11pm . I was highly disappointed and annoyed.
Stayed 1 night in Mar 2024
Response from GM on 22 Mar 2024
I apologize for the issues you encountered. I will evaluate the carpet issue and replace if needed. Ottoman will be discarded if damaged.We hope to soon be doing a full renovation and the building will be fully restored.

8/10 Good

Yohance

Travelled with family
Liked: Staff & service
Carpet needs to be changed in the rooms.
Stayed 1 night in Mar 2024
Response from GM on 17 Mar 2024
We were due for a renovation the year covid came upon us. Due to major shortfall in revenue that year and very slow recovery our Renovation has been delayed a few years. We hope this year or possibly next. Thank you for your feedback and we will address this concern.

10/10 Excellent

Jaime, Huntley

Stayed 1 night in Mar 2024
Response from GM on 29 Mar 2024
Thank you for the feedback. We are hoping we will see you again on your next visit to the Germantown area.

4/10 Poor

Candice

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms only have showers and it does not close so water goes everywhere including soaking the carpet in the bedroom area causing mold. Fixtures fall apart. Ac unit right next to bed loud and cold.
Stayed 5 nights in Feb 2024
Response from GM on 11 Mar 2024
I apologize your staye was not as expected. We are working on the AC to try and reduce the sound level. However the shower is the design of the building and may or may not be rectified during our renovation.

8/10 Good

James

Liked: Cleanliness, staff & service, amenities
Easy, good breakfast
Stayed 1 night in Feb 2024
Response from GM on 11 Mar 2024
Thank you for the great feedback. We hope you will stay with us again when visiting the area in the future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was easy.
Stayed 1 night in Feb 2024
Response from GM on 11 Mar 2024
Thank you for the great feedback. We hope you will stay with us again when visiting the area in the future.

8/10 Good

ROBERT

Travelled with partner
Liked: Cleanliness, property conditions & facilities
only serviced the Room every three days. location was excellent
Stayed 4 nights in Feb 2024
Response from GM on 11 Mar 2024
Thank you for the great feedback. We hope you will stay with us again when visiting the area in the future.

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice neighborhood and friendly
Stayed 1 night in Feb 2024
Response from GM on 9 Feb 2024
Thank you for the great feedback. We hope you will stay with us gain on your next visit to the area.

10/10 Excellent

Todd

Stayed 1 night in Jan 2024
Response from GM on 9 Feb 2024
Thank you for the great feedback. We hope you will stay with us gain on your next visit to the area.

8/10 Good

Larry, Lombard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from GM on 13 Jan 2024
We did not quite meet our expectations as our goal is to always be a 5 or 10 when it comes to our guest stay experience. I hope you will visit us again when you are in the area so we may improve on our score with you.

8/10 Good

Aisha

Stayed 3 nights in Dec 2023
Response from GM on 13 Jan 2024
We did not quite meet our expectations as our goal is to always be a 5 or 10 when it comes to our guest stay experience. I hope you will visit us again when you are in the area so we may improve on our score with you.

10/10 Excellent

Sasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was quiet especially for it being New Year’s Eve
Stayed 1 night in Dec 2023
Response from GM on 6 Jan 2024
Thank you for the great feedback. We hope to have you stay with us again on your next visit to the area.

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities
Rude
Stayed 2 nights in Dec 2023
Response from GM on 6 Jan 2024
I apologize that you perceived our staff to be rude. I would welcome more elaboration on the situation that created this perception. My staff is normally quite guest service oriented so I would be interested in the situation.

10/10 Excellent

Tyrone

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was good, staff was great. Room was clean and ready.
Stayed 1 night in Dec 2023
Response from GM on 6 Jan 2024
Thank you for the great feedback. We hope to have you stay with us again on your next visit to the area.

8/10 Good

Lauryn

Stayed 4 nights in Dec 2023
Response from GM on 6 Jan 2024
Thank you for the feedback. We hope to see you on your next visit.

10/10 Excellent

David M.

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 6 Jan 2024
Thank you for the great feedback. We hope to have you stay with us again on your next visit to the area.

8/10 Good

Alexander

Liked: Cleanliness, staff & service
A bit rundown facility. Noisy AC, light near washing basin is not reliable - gfci needs to be reset every time . Location is good, though. Stuff is helpful and breakfast is fine.
Stayed 2 nights in Dec 2023
Response from GM on 6 Jan 2024
I apologize for the ac noise and Gfci issue. We are looking into why and will rectify both. We hope you will stay with again on your next visit to the area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Check in was fast. The room was spacious with lots of amenities. The bed was very comfortable.
Stayed 1 night in Dec 2023
Response from GM on 28 Dec 2023
Thank you for the great review and feedback. It was our pleasure to be your host and hope you will stay with us again on your next trip to the area.

6/10 Okay

Nicholas

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Dec 2023
Response from GM on 28 Dec 2023
Thank you for the feedback. We hope you will stay with us on your next visit to the area.

10/10 Excellent

Roy, Birmingham

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from gm on 28 Dec 2023
Thank you for the great review. It was our pleasure to be your host and hope you will stay with us again on your next trip to the area.

10/10 Excellent

Nina

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area filled with restaurant options; spacious room; and great breakfast
Stayed 1 night in Dec 2023
Response from GM on 28 Dec 2023
Thank you for the great review. It was our pleasure to be your host and hope you will stay with us again on your next trip to the area.

8/10 Good

yun

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 28 Dec 2023
Thank you for the feedback. It was our pleasure to be your host and hope you will stay with us again on your next trip to the area.

10/10 Excellent

Gilroy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine, great value
Stayed 1 night in Dec 2023
Response from GM on 28 Dec 2023
Thank you for the great review. It was our pleasure to be your host and hope you will stay with us again on your next trip to the area.

10/10 Excellent

Sha

Stayed 1 night in Dec 2023
Response from GM on 13 Jan 2024
Thank you for the feedback. We hope will stay with us again when in the area.

10/10 Excellent

Zifan

Stayed 1 night in Dec 2023
Response from GM on 28 Dec 2023
Thank you for the great review. It was our pleasure to be your host and hope you will stay with us again on your next trip to the area.

8/10 Good

Tom

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice but needs work
Great hotel that needs work. Breakfast not up to standards of a hotel like this. But still a nice stay.
Stayed 1 night in Dec 2023
Response from GM on 28 Dec 2023
Thank you for the review and feedback. Our breakfast is the standard offering at all Hyatt Places. It was our pleasure to be your host and hope you will stay with us again on your next trip to the area.

8/10 Good

yun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 28 Dec 2023
Thank you for the feedback. It was our pleasure to be your host and hope you will stay with us again on your next trip to the area.

10/10 Excellent

Doyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 28 Dec 2023
Thank you for the great review. It was our pleasure to be your host and hope you will stay with us again on your next trip to the area.

8/10 Good

lynda

Liked: Cleanliness, staff & service, property conditions & facilities
My go-to hotel in the Memphis area.
Stayed 2 nights in Nov 2023
Response from GM on 28 Dec 2023
Thank you for the feedback. We hope you will stay with us on your next visit to the area.

10/10 Excellent

Mark

Travelled with family
Quiet hotel. Updated furnishings
Stayed 1 night in Nov 2023
Response from GM on 28 Dec 2023
Thank you for the great review. It was our pleasure to be your host and hope you will stay with us again on your next trip to the area.

10/10 Excellent

lynda

Stayed 3 nights in Nov 2023
Response from GM on 28 Dec 2023
Thank you for the great review. It was our pleasure to be your host and hope you will stay with us again on your next trip to the area.

10/10 Excellent

Roshonda

Stayed 1 night in Nov 2023
Response from GM on 28 Dec 2023
Thank you for the great review. It was our pleasure to be your host and hope you will stay with us again on your next trip to the area.

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Nov 2023
Response from GM on 14 Nov 2023
Thank you for the great feedback. I will share with my staff. We hope to see you an your next visit to the area.

8/10 Good

Nancy

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
We were very pleased with our accommodations. The only issue was the housekeeping only came in one time during our 4 night stay. We were able to go to the front desk and get fresh towels without any issue. The hotel note said that all unhung towels would be replaced and they were not. Location was great for us.
Stayed 4 nights in Oct 2023
Response from GM on 1 Nov 2023
The day that housekeeping came to your room, they were supposed to change all terry that is not hung up. I will be speaking with my staff about this incident. I apologize for the housekeeping service not being as mentioned in our welcome letter.

6/10 Okay

Taquanna Brown

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Upon arrival and check in, I was given an accessible room which I did not request. The front desk staff made a snide comment about not setting off the fire alarms which seemed biased...I was trying to figure out what about me gave off the impression that I smoked. Their policy stated that on the 3rd full day of stay, your room would be cleaned. I stayed 4 and my room was not cleaned. I brought this to the attention of the manager on duty, Trey, and he simply said " I apologize". He didn't offer fresh towels or anyone to come and take trash out or tidy the room...I had to ask for fresh towels. Lastly after leaving the property, I left my house keys and called the hotel back to confirm they were there. I asked several times what was the protocol to have the keys shipped to me. The front desk staff stated the manager would be in contact. A manager never called and I ended up calling the next day to discover my keys were mailed. I then asked again about a tracking number or if signature was required for the packaged to be received. The front desk person, Sheanna, only stated the manager had taken care of the manner. The next day I discovered Hyatt/Germantown had charged my debit card without permission to mail my keys. Granted, yes I left my keys. But I asked several times the protocol for the keys to be mailed. It was wrong and deceiving for Hyatt/Germantown to charge my card without speaking with me first. Never will I stay at this location.
Stayed 3 nights in Oct 2023
Response from GM on 1 Nov 2023
I apologize for the Confusion Ms. Brown. If a guest leaves anything behind, we will gladly ship the item back to them, but the cost to do so is always billed to the guest. I was told to have your keys mailed to you and bill the card on your room stay. The note I was given said to ship keys and bill card on file. I would have called you if that was noted. I will be having a conversation with my staff about this. It was not our intention to deceive, just to get your keys back to you.

10/10 Excellent

Rebeca

Stayed 1 night in Oct 2023
Response from GM on 14 Nov 2023
Thank you for the great feedback. We will share with our staff. Hope to see you again on your next trip to the area.

10/10 Excellent

Laura

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a nice location, close but not too close to major streets.
Stayed 5 nights in Oct 2023
Response from GM on 19 Oct 2023
Thank you for the great feedback. We hope to see you when you visit the hotel in the future.

10/10 Excellent

Vijay, Trophy Club

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on 17 Oct 2023
Thank you for the feedback. We hope to see you on your next visit to the area.

10/10 Excellent

Tom

Stayed 1 night in Oct 2023
Response from GM on 13 Oct 2023
Thank you for the great feedback. We hope to see on your next visit to the area.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Hotel check in was fast with friendly staff. Room was ver clean and comfortable. Close to shopping and restaurants.
Stayed 1 night in Sep 2023
Response from GM on 30 Sept 2023
Thank you for the feedback on your stay. We hope you will stay with us again on your next visit to the area.

10/10 Excellent

Jessica

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was one of the best of any hotel I've stayed in.
Stayed 3 nights in Sep 2023
Response from GM on 30 Sept 2023
Thank you for the feedback on our breakfast. We try to have a variety of hot and cold items to please all of ur guest taste. We hope to have you stay with us again when in the area.

10/10 Excellent

William

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from GM on 30 Sept 2023
Thanks for the great feedback. We hope we will see you again on your next visit to the area.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on 30 Sept 2023
Thank you for the great feedback. We hope to see you on your next visit to the area.

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Very neat snd clean!!!!
Stayed 1 night in Sep 2023
Response from gm on 16 Sept 2023
Thanks for the feedback on your stay. We hope to see you on your next visit to the area.

10/10 Excellent

Kenya

Stayed 1 night in Sep 2023
Response from gm on 16 Sept 2023
Thanks for the feedback on your stay. We hope to see you on your next visit to the area.

10/10 Excellent

kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, clean and comfy
Stayed 1 night in Sep 2023
Response from GM on 8 Sept 2023
Thank you for the feedback about your stay. We will share with our staff. We hope to see you again on your next trip to the area.

8/10 Good

yun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from gm on 8 Sept 2023
Thank you for the feedback about your stay. We will share with our staff. We hope to see you again on your next trip to the area.