City view

Reviews of The Jazz Corner Hotel Melbourne

The Jazz Corner Hotel Melbourne
352 William Street, Melbourne, VIC

Reviews

8.8

Excellent

Rating 10 - Excellent. 998 out of 1818 reviews" "
Rating 8 - Good. 607 out of 1818 reviews" "
Rating 6 - Okay. 147 out of 1818 reviews" "
Rating 4 - Poor. 47 out of 1818 reviews" "
Rating 2 - Terrible. 19 out of 1818 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

JAY, Morgan Hill

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent Hotel
Stayed 6 nights in Mar 2024

10/10 Excellent

olga

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We had a wonderful stay. I’d definitely book here again ⭐️
Stayed 3 nights in Mar 2024

8/10 Good

Carol Joanne

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good location, great city views and very comfortable bed. The only downside was the aircon in our room broke down when the temp was over 37deg. The reception was closed as it was just after 11pm and there was no after hours number to call. We had a very uncomfortable night and were not offered any compensation.
Stayed 5 nights in Mar 2024

6/10 Okay

Georgina

Liked: Cleanliness, property conditions & facilities
I had stayed at the Jazz a few weeks before and had a fantastic room. Sadly, on this occasion I was in a room directly facing an office block which meant I had no daylight whatsoever and had to keep the lights on at all times. There were also various annoyances in the room such as the shower made a groaning noise, the lid of the kettle kept flipping open creating steam in the room and boiling water going everywhere. On the last night the shower room fan would not turn off. Very disappointing after such a wonderful first stay..
Stayed 4 nights in Mar 2024

6/10 Okay

Douglas E

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good location near Market. No desk for working with computer. Small fridge (no freezer), microwave, stove top very useful. Solid 3 1/2 stars.
Stayed 3 nights in Mar 2024

8/10 Good

Charlotte

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient to free City Circle Tram and the Flagstaff bus & rail service. Secure access into building. Woolworth's nearby. Numerous dining options. Good location within CBD. One time mini bar/snacks were free. No pots, pans, cutting board, cutting knife, and the like. You had to check them out at the front desk! Mini frig is better described as a micro frig. No drawers for clothes, we had to store them in the kitchen shelves.
Stayed 6 nights in Feb 2024

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel in a convenient spot in Melbourne. Spacious room with a very comfortable king sized bed. Trams right outside the front door so easy access to everything Melbourne has to offer. The fact that there is a great jazz club in the basement of the hotel is an added bonus!
Stayed 3 nights in Feb 2024

10/10 Excellent

Brian David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pleasant stay. Our 2 bedroom suite was impeccably clean and beds were comfortable. Staff at reception were great
Stayed 3 nights in Jan 2024

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good staff Good sized room in a nice area
Stayed 1 night in Jan 2024

8/10 Good

Harry

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Jan 2024

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room is clean, looks recently renovated, modern interior, nice balcony. Good location. Really enjoy the free drinks.
Stayed 1 night in Dec 2023

10/10 Excellent

Emalee

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location with trams nearby. Reception staff were excellent. Nice view from the balcony.
Stayed 6 nights in Dec 2023

8/10 Good

Julian

Travelled with group
Good property
Stayed 1 night in Dec 2023

8/10 Good

Kathryn

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Tania

Liked: Cleanliness, room comfort
Great place to stay.
Great place to stay, handy to Queen Vic Market. Comfortable bed and spacious room. The staff were very friendly and helpful.
Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Liked: Cleanliness, room comfort
Melbourne getaway
The location was excellent with trams and trains practically at the front door. The room was clean and spacious with a large wardrobe with lots of hanging space. A set of draws would have been helpful. Would stay there again.
Stayed 3 nights in Dec 2023

8/10 Good

Kerryn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the Jazz themed walls etc, it felt classy and comfortable.
Stayed 2 nights in Dec 2023

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was spacious and had a little balcony overlooking the park. Staff were super nice. The bed was very comfortable. Room had washing machine microwave and fridge also stove and oven. The jazz club below was fantastic as were the staff there. Would recommend this hotel.
Stayed 4 nights in Nov 2023

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Janet

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

David

Stayed 1 night in Nov 2023
Response from Hotel Management on 21 Nov 2023
Thank you for taking the time to give us a great score about your stay with us. We are glad that you enjoyed your stay. We look forward to seeing you again soon.

8/10 Good

Ernest

Liked: Cleanliness, property conditions & facilities
Central location, which was convenient to public transportation, sights, and entertainment.
Stayed 3 nights in Nov 2023
Response from Hotel Management on 21 Nov 2023
Thank you for taking the time to give us a great score about your stay with us. We are glad that you enjoyed your stay. We look forward to seeing you again soon.

10/10 Excellent

Brendan

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Hotel Management on 21 Nov 2023
Thank you for taking the time to give us a great score about your stay with us. We are glad that you enjoyed your stay. We look forward to seeing you again soon.

10/10 Excellent

Tania

Liked: Cleanliness, room comfort
Great stay
Mini holiday visiting Melbourne. Catching up with family and friends. The hotel is a great location, walking distance to CBD, victoria markets. Trams close by and not too far from souther cross ststion. We were on the 29th floor and the view, especially at night, was spectacular. The rooms and hotel have a jazz theme. We received, from the hotel, two complimentary tickets to a jazz concert at Bird's Basement. Highly recommend this hotel.
Evening view from our hotel room
Stayed 4 nights in Oct 2023
Response from General Manager on 21 Nov 2023
Thank you for your wonderful review of the Jazz Corner Hotel in Melbourne. We are delighted to hear that you had a fantastic mini holiday while visiting Melbourne and that you enjoyed catching up with your family and friends.We are glad to know that you found our hotel's location to be great, with easy access to the CBD, Victoria Markets, and trams. We take pride in providing our guests with a convenient and enjoyable experience during their stay.It's great to hear that you had a memorable 29th-floor view, especially at night. We strive to offer our guests stunning views and a unique atmosphere, with our jazz-themed rooms and hotel decor.We are also thrilled that you received complimentary tickets to a jazz concert at Bird's Basement. We believe in enhancing our guests' experiences with special treats and added value, and we're glad that you enjoyed this particular offering.Thank you for highly recommending our hotel. We truly appreciate your kind words and recognition of our efforts. Your review will certainly be shared with our team as it serves as a great motivator for them to continue delivering exceptional service.Should you have any future travel plans to Melbourne, we hope to welcome you back to the Jazz Corner Hotel. Please do not hesitate to reach out if there is anything we can assist you with.

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel Management on 21 Nov 2023
Thank you for the review! We are glad you enjoyed your stay. We look forward to seeing you again soon.

10/10 Excellent

Helen

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Oct 2023
Response from Hotel Management on 21 Nov 2023
Thank you for taking the time to write a great review about your stay with us. We are glad you enjoyed your stay. We look forward to seeing you again soon.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very helpful. Location was excellent with the free city tram across the street. Lots of great restaurants with a short walk.
Stayed 2 nights in Oct 2023
Response from Hotel Management on 21 Nov 2023
Thank you for taking the time to write a great review about your stay with us. We are glad you enjoyed your stay. We look forward to seeing you again soon.

10/10 Excellent

Brenton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location. Room size was great. Staff were friendly and obliging.
Stayed 3 nights in Oct 2023
Response from Robin from the Reservation Team on 20 Oct 2023
Thank you for taking the time to write a great review about your stay with us. We are glad you enjoyed your stay. We look forward to seeing you again soon.

10/10 Excellent

Helen

Liked: Cleanliness, property conditions & facilities
Great location friendly staff clean would recommend
Stayed 3 nights in Oct 2023
Response from Best Regards Hotel Management on 11 Oct 2023
Thank you for taking the time to write a great review about your stay with us. We are glad you enjoyed your stay. We look forward to seeing you again soon.

10/10 Excellent

david

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Best Regards Hotel Management on 11 Oct 2023
Thank you for your great review! We really appreciate the feedback. Looking forward to welcoming you back soon.

6/10 Okay

Peter

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Check In was not very good. Communication was not very good. Check out was even worse. 9am on a Saturday morning and NO ONE was at the desk. Had to go behind the desk myself and write a note to leave the garage fob under the desk. Get some more staff. The breakfast was terrible. I felt sorry for the only staff member trying to serve 6 couples at 9am on a Sat Morning. Will never stay again
Stayed 1 night in Oct 2023
Response from General Manager on 21 Nov 2023
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. I apologize for the issues you encountered during check-in and check-out, as well as the poor communication and breakfast experience. Your comments are valuable to us, and I assure you that we take them seriously in our continuous efforts to improve our services.I apologize for the lack of communication and service you experienced during check-in. It is our goal to provide a smooth and efficient check-in process, and I apologize for falling short of your expectations. I will review our communication procedures and ensure that all staff members are well-informed and trained to provide clear and timely information to our guests.I am truly sorry for the inconvenience you faced during check-out, with no one available at the front desk. This is not acceptable, and I apologize for the frustration it caused. I will investigate this matter thoroughly and take immediate action to ensure that such situations do not occur in the future. Your feedback highlights the need for additional staffing during peak hours, and I appreciate you bringing this to our attention. We will review our staffing levels to ensure that we are adequately staffed to provide efficient service to our guests at all times.I apologize for the poor breakfast experience you had. It is our aim to provide a satisfying and enjoyable dining experience for all our guests, and I apologize for falling short of this during your stay. I will address this matter with our food and beverage team to ensure that appropriate measures are taken to improve the quality and efficiency of our breakfast service.I understand your decision to not stay with us again based on your experience, and I sincerely apologize for the disappointment caused. We value your feedback and will use it constructively to make the necessary changes and improvements to ensure a more pleasant and seamless stay for our guests in the future.Once again, I apologize for the inconveniences you encountered during your stay. Should you reconsider staying with us in the future, I would be more than happy to personally assist you to ensure a more enjoyable experience.

8/10 Good

Kheng Tat

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay.
Stayed 4 nights in Sep 2023
Response from Robin from the Reservation Team on 20 Oct 2023
Thank you for taking the time to write a great review about your stay with us. We are glad you enjoyed your stay. We look forward to seeing you again soon.

6/10 Okay

ian

Business traveller
Liked: Cleanliness, property conditions & facilities
WIFI was poor and continually dropped out Refrigerator was too small No coffee pods supplied for expresso machine limited sugar supplied Room was not serviced every day
Stayed 5 nights in Sep 2023

8/10 Good

Vincent

Business traveller
Liked: Room comfort
Stayed 2 nights in Sep 2023
Response from Robin from the Reservation Team on 20 Oct 2023
Thank you for the review! We are glad you enjoyed your stay. We look forward to seeing you again soon.

8/10 Good

Vincent

Business traveller
Liked: Room comfort
Nice hotel and location.
Glad they have organised a room with nice view for my long stay. House keeping need to improve on it's quality, many time floor towel forgotten after removed. Bedsheets should have replaced at least every 2 days and floor vacuum.
Stayed 9 nights in Sep 2023
Response from Robin from the Reservation Team on 20 Oct 2023
Thank you for taking the time to share your feedback regarding your recent stay at the Jazz Corner Hotel. We appreciate your kind words about our hotel. Your recommendation means a lot to us. However, we are truly sorry to hear about the issues you experienced with the housekeeping service during your stay. Please accept our sincerest apologies for these lapses in service. We take your feedback seriously, and we will address these concerns with our housekeeping team to ensure such incidents do not recur in the future. We are committed to providing a clean and comfortable environment for all our guests. Please rest assured, we will take measures to prevent any impact on the quality of service in the future.

8/10 Good

Sun

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice view from the balcony which you can open. Close to Victoria market and all public transport. Very quiet as well.
Stayed 2 nights in Sep 2023
Response from Best Regards Hotel Management on 11 Oct 2023
Thank you for taking the time to write a great review about your stay with us. We are glad you enjoyed your stay. We look forward to seeing you again soon.

10/10 Excellent

Russell

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was lovely. Could not fault the property or the lovely, accommodating staff.
Stayed 2 nights in Sep 2023
Response from Best Regards Hotel Management on 11 Oct 2023
Thank you for taking the time to write a great review about your stay with us. We are glad you enjoyed your stay. We look forward to seeing you again soon.

6/10 Okay

Gary

Stayed 1 night in Sep 2023
Response from Hotel Management on 20 Sept 2023
Thank you for providing us with your feedback and rating. While we appreciate your score, we would greatly appreciate it if you could provide us with more details regarding the reasons for your rating. This will help us understand the areas where we can improve and make it right for you. Your satisfaction is our top priority, and we value your input. Please feel free to share any specific concerns or issues you may have encountered, so that we can address them promptly and effectively. We are committed to delivering the best possible experience to our customers, and your feedback plays a crucial role in helping us achieve that goal. Thank you again for taking the time to share your thoughts. We look forward to hearing from you and resolving any concerns you may have.

10/10 Excellent

Zak

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Grate place to stay
Stayed 1 night in Sep 2023
Response from Hotel Management on 6 Sept 2023
Thank you for your great review! We really appreciate the feedback. Looking forward to welcoming you back soon. Best Regards Hotel Management

10/10 Excellent

Murray

Liked: Cleanliness, amenities, property conditions & facilities
Thank you, was lovely
Stayed 1 night in Aug 2023
Response from Hotel Management on 6 Sept 2023
Thank you for your great review! We really appreciate the feedback. Looking forward to welcoming you back soon. Best Regards Hotel Management

10/10 Excellent

Bernadette

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Cleanilness and friendlliness of staff
Stayed 2 nights in Aug 2023
Response from Hotel Management on 3 Sept 2023
Thank you for taking the time to write a great review about your stay with us. We are glad you enjoyed your stay. We look forward to seeing you again soon.

10/10 Excellent

yen giang

Travelled with family
Liked: Amenities, property conditions & facilities
Good location, friendly staff, room rates are excellent. High recommend, fabulous place to stay
Stayed 4 nights in Aug 2023
Response from Hotel Management on 17 Aug 2023
Thank you for taking the time to review your stay. We much appreciate your comments and hope to have the pleasure of your company again soon.

8/10 Good

Lung

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Hotel Management on 17 Aug 2023
Thank you for taking the time to give us a rating. We hope to host you again soon.

10/10 Excellent

amy

Stayed 1 night in Aug 2023
Response from Hotel Management on 2 Sept 2023
Thank you for taking the time to give us a great score about your stay with us. We are glad that you enjoyed your stay. We look forward to seeing you again soon.

10/10 Excellent

Paul

Travelled with family
Liked: Amenities, property conditions & facilities
House Keeping cleaning the room was a definite problem. We had days where the room was not cleaned and we spent hours following up reception to have change of towels and linen. The hotel staff are extremely friendly, room rates are excellent , and highly recommend this hotel. Be conscious they may be undertaking training or short staffed when it comes to house keepers, but this should not deter you staying here.
Stayed 4 nights in Jul 2023
Response from Hotel Management on 29 Jul 2023
Thank you for taking the time to share your feedback regarding your recent stay at the Jazz Corner Hotel. We appreciate your kind words about our friendly staff and excellent room rates. Your recommendation means a lot to us. However, we are truly sorry to hear about the issues you experienced with the housekeeping service during your stay. We understand the frustration caused by the room not being cleaned on certain days and the inconvenience of having to follow up with reception for towels and linen changes. Please accept our sincerest apologies for these lapses in service. We take your feedback seriously, and we will address these concerns with our housekeeping team to ensure such incidents do not recur in the future. We are committed to providing a clean and comfortable environment for all our guests. Please rest assured, we will take measures to prevent any impact on the quality of service in the future.

8/10 Good

Claudette

Stayed 3 nights in Jul 2023
Response from Hotel Management on 25 Jul 2023
Thank you for taking the time to review your stay. We much appreciate your score and hope to have the pleasure of your company again soon.

8/10 Good

Debbie and Maurice

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very well looked after from check in to check out. Service was five star
Stayed 1 night in Jul 2023
Response from Hotel Management on 22 Jul 2023
Thank you for taking the time to write a great review about your stay with us. We are glad you enjoyed your stay. We look forward to seeing you again soon.

8/10 Good

Amanda

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Hotel Management on 18 Jul 2023
Thank you for taking the time to give us a great score about your stay with us. We are glad that you enjoyed your stay. We look forward to seeing you again soon.

10/10 Excellent

Fiona

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel and room, very comfortable king bed. Fabulous location if you are attending the Birds Basement.
Stayed 1 night in Jul 2023
Response from Hotel Management on 6 Jul 2023
Thank you for taking the time to provide us with a perfect score. We are delighted that you had a good time at the Jazz Corner Hotel and The Birds Basement. We hope to welcome you again soon.

10/10 Excellent

Ricky

Liked: Cleanliness, amenities, property conditions & facilities
Overall fantastic place to stay
Stayed 1 night in Jun 2023
Response from Hotel Management on 6 Jul 2023
Thanks for your great score. We are pleased that our hotel and services met your expectations.