Outdoor spa tub

Reviews of Space Hotel - Hostel

2 out of 5
Space Hotel - Hostel
380 Russell Street, Melbourne, VIC

Reviews

8.4

Very good

Rating 10 - Excellent. 410 out of 1000 reviews" "
Rating 8 - Good. 407 out of 1000 reviews" "
Rating 6 - Okay. 113 out of 1000 reviews" "
Rating 4 - Poor. 40 out of 1000 reviews" "
Rating 2 - Terrible. 30 out of 1000 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Neary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Good location, good services and clean place, however it was too much noise at night, I stayed in family room, and was expecting a little fridge also in the room but there was not. I was a little disappointed.
Stayed 2 nights in Mar 2024

8/10 Good

Xueyu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Walter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super modern and clean rooms and bathroom areas. Friendly and helpful staff. 24 hour Reception is a great service to attend to all your needs.
Stayed 2 nights in Feb 2024
Response from Space Hotel on 8 Mar 2024
Hello Walter, Thank you for taking the time to leave us a review. We are so glad to see you loved staying with us and enjoyed our place!Hope to welcome you back again in the near future :)Best Regards, Space Hotel

8/10 Good

Jenny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotlessly clean. Lovely reception staff. Only drawback was the water pressure in the shower was weak. Apart from that I would definately stay there again. 4 stars.
Stayed 1 night in Feb 2024
Response from Space Hotel on 8 Mar 2024
Hello Jenny, Thank you for taking the time to leave us a review. We are so happy to see that you loved staying with us, thank you for your honest feeback. Kind Regards, Space Hotel

10/10 Excellent

TIFFANY ALLEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Space Hotel on 8 Mar 2024
Hello Tiffany, Thank you for taking the time to review us!Kind Regards, Space Hotel

8/10 Good

Dhrupad H

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, and very good location in the heart of the city
Stayed 7 nights in Jan 2024
Response from Space Hotel on 30 Jan 2024
Thanks for the review Dhrupad!

10/10 Excellent

Marjan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Space Hotel on 30 Jan 2024
Thanks for the awesome review Marjan!

8/10 Good

HYERAN

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Space Hotel on 30 Jan 2024
Hello Hyeran, Thank you for the review!Kind Regards,

6/10 Okay

justin

Stayed 1 night in Dec 2023
Response from Space Hotel on 30 Jan 2024
Hello Justin, We'd love to know why we only scored a 3/5? Thanks for staying!

2/10 Terrible

David

Travelled with family
Disliked: Amenities
Bunk over double bed dangerous! My wife recieved head injury from unprotected metal edge. This property way overpriced for facilities offered. No microwave or toaster. No free baggage storage! Competitiors offer free storage, this mob want to rip you off $10 per bag!
Stayed 1 night in Dec 2023
Response from Space Hotel on 30 Jan 2024
Hello David, We are sorry to see you werent completely satisfied with your stay. We do indeed have microwaves and toasters in our communal kitchen which is open 24 hours a day. We're sorry to hear you didnt like the bedding. Our luggage storage fees are only after departure, we dont charge guests to store their bags with us during their stay. Kindest Regards

10/10 Excellent

H

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Space Hotel on 30 Jan 2024
Hello H, Thank you for the review!

8/10 Good

Ted

Liked: Cleanliness, staff & service, property conditions & facilities
Rooftop view was the biggest asset from Space Hotel.
Stayed 2 nights in Dec 2023
Response from Space Hotel on 30 Jan 2024
Hello Ted, Thank you for the review! We are glad to see you loved our rooftop!

8/10 Good

Aneta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Space Hotel on 8 Mar 2024
Hello Aneta, Thank you for leaving us a review! We'd love to know what we can improve on to get a 5/5!Kind Regards, Space Hotel

10/10 Excellent

Carly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, right next to Chinatown so there is amazing food right around the corner! Facilities were good - kitchen and rooftop shared space to relax and meet new people. We stayed in a single room with private bathroom, very nice, with private balcony. It was really great!
Stayed 2 nights in Sep 2023

10/10 Excellent

Nicolas

Stayed 1 night in Sep 2023

8/10 Good

Krishnendu

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 9 nights in Aug 2023

2/10 Terrible

young

Stayed 1 night in Aug 2023

8/10 Good

Christopher

Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

6/10 Okay

Shelly

Not my thing
Stayed 2 nights in Jul 2023

2/10 Terrible

Peppa

Disliked: Staff & service
I'm waiting on a refund for the whole stay . I had to call police and all , I will be taking this further you have not replied
Stayed 7 nights in Jul 2023
Response from Space Team on 16 Jul 2023
Hi Peppa,This review does not reflect our hotel standards and services. During your stay, multiple guests reported that you were being verbally abusive towards them. We do not tolerate this kind of behaviour and look out for the safety of our guests.Best,Space Hotel.

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is the best value hotel in the city in a brilliant location. Staff are excellent. Great value.
Stayed 1 night in May 2023

8/10 Good

Wajih

Stayed 2 nights in Mar 2023

8/10 Good

Sandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and layout, enjoyed the free breakfast.
Stayed 1 night in Apr 2023

10/10 Excellent

Sophia

Stayed 1 night in Apr 2023

8/10 Good

Tulana

Stayed 5 nights in Feb 2023

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities
Best backpackers in Melbourne. I stay here every week when I’m in the city for work and TAFE
Stayed 1 night in Jan 2023

2/10 Terrible

Bhargav Ram

6/10 Okay

Elena

Liked: Cleanliness, staff & service
An okay-ish hostel. Some of the dorm rooms don’t have a window to open so it can feel stuffy and not comfortable. Shower rooms are laid out so that whenever someone has a shower, the whole bathroom gets wet including the whole toilet. A bit scruffy. Comfy beds. Could do with privacy curtains. Wi-Fi not great in the room I was staying in.
Stayed 1 night in Nov 2022
Response from Manager, Ben on 27 Dec 2022
Sorry that your stay wasn't as great as most people find it when staying at Space. Our Wi-Fi issue has been rectified.

10/10 Excellent

Shannen

Liked: Cleanliness, property conditions & facilities, room comfort
Home away from home
Perfect for a solo trip with single room. The bathrooms are cleaned many times a day and the water is always hot. However, the hand dryers should be automatically switched off after 10pm as it is very loud and can wake you up during the night. Great location and very close to the essentials. The single room accommodation was perfect (just what you need nothing fancy). The staff were all very friendly, approachable and helpful. Definitely a home away from home!!
Stayed 2 nights in Sep 2022

8/10 Good

Francis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dry clean. Central stAff very friendly
Stayed 1 night in Aug 2022

10/10 Excellent

Kuangyu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 2 nights in Aug 2022

4/10 Poor

Sharad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 1 night in Aug 2022

10/10 Excellent

Everett

Liked: Cleanliness, staff & service, property conditions & facilities
1st its location, its cleanliness and orderly of the facility Secondly, the friendly front desk and 24hrs service and extra miles service. Thirdly, convenient and accessible to wheelchair bound(lift)
Stayed 2 nights in Aug 2022

2/10 Terrible

Jamal

Disliked: Staff & service, amenities, property conditions & facilities
0
Stayed 1 night in Aug 2022

2/10 Terrible

Redwan

Disliked: Staff & service
I wanted a 10 am check-in with full day payment, and still they just threw in the policy card. They cannot allow check-in before 2 pm. Even though, I was ready to make a payment for a 10 am check-in. Had to book another hotel, as my situation was quite extraordinary. What a terrible ordeal, where is the never say no to your guests, and this guest was ready to pay even for a full yes. Nopp, silly policy enforcement cost them a customer never to book with them again.
Stayed 2 nights in Jul 2022
Response from Space Hotel on 8 Mar 2024
Hello Redwan, We are sorry to hear that you were unable to check in early. This is based on availability, as we're sure you can understand, when we are fully booked and at 100% capacity, we are not able to do an early check in as most guests are still occupying their rooms at 10am and some have requested a late check out. Pairing this with time for cleaning, we are not always able to accommodate an early check in and therefore recommend that to ensure an early check in to book one night before. Please note, that we do early check in's when its possible and a room is available.Thank you for your understanding, Best Regards, Space Hotel

10/10 Excellent

Thuy-Trang

Stayed 1 night in Jul 2022

8/10 Good

Scott

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great place, well equipped, clean and convenient for exploring the city. Will definitely stay again. Thanks Space Hotel
Stayed 3 nights in Jul 2022
Response from Simon on 8 Jul 2022
Thanks Scott!

10/10 Excellent

Sanjay

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice property in a handy location. Very spacious with most facilities available for a hostel experience. Clean toilets and shower, and a big kitchen.
Stayed 11 nights in Jun 2022
Response from Simon on 8 Jul 2022
ThanksSanjay!

8/10 Good

Renata

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was good for the price.
Stayed 1 night in Jun 2022
Response from Simon on 8 Jul 2022
Thanks Renata!

6/10 Okay

Ian

Business traveller, Travelled with partner
I would say one of the better hostels in the city.The night we were there a lot of school children were around
Stayed 1 night in Jun 2022
Response from Simon on 9 Jun 2022
That's correct Ian, as one of the best properties around we have contracts with local and regional schools who love staying with us. It's a shame you felt this warranted scoring us lower because of this.

10/10 Excellent

Leonie, Surfers Paradise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 4 nights in May 2022
Response from Simon on 14 Jun 2022
Thanks for the review!

6/10 Okay

Phakphum

Stayed 10 nights in Apr 2022
Response from Simon on 30 May 2022
Thanks for your review, we hope we can do better next time.

10/10 Excellent

Angela Raffaella

Stayed 2 nights in Apr 2022
Response from Simon on 30 May 2022
Thanks Angela! We gained those extra two stars!

8/10 Good

Angela Raffaella

Liked: Staff & service, room comfort
Very good place, but not like it used to be..
I’ve been at the Space hotel in the past, when it was brand new, and I’ve always loved it. However, coming back after a few years has not been the same. Probably due to Covid, the staff shortage has affected the level of cleanness and of safety in this place. Compared to other hostel it’s still a very good quality, but over the years I can tell the difference. But I’m pretty sure they will get soon on track and raise the standards again! 🙂
Stayed 3 nights in Apr 2022
Response from Simon on 30 May 2022
Thank you for the review! Indeed we are short staffed but we are reinvesting heavily to bring standards back up to what you are used to. If you have any other specific comments to help us do so, please take a minute to email us FAO Simon. See you again!

10/10 Excellent

Mirza

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed our stay, Staff was really helpful.
Stayed 1 night in Apr 2022
Response from Simon on 30 May 2022
Thank you for the review! See you again!

8/10 Good

Julia

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Generally nice but the sheets and pillows had some stains on them.
Stayed 4 nights in Apr 2022
Response from Simon on 30 May 2022
Thank you for the review! We will address this comment with our laundry provider.

10/10 Excellent

Talia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was lovely to stay at
Stayed 2 nights in Apr 2022
Response from Simon on 30 May 2022
Thank you for the review! See you again!

8/10 Good

Kane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very good, close to central. I would recommend
Stayed 2 nights in Apr 2022
Response from Simon on 30 May 2022
Thank you for the review! See you again!

10/10 Excellent

Hans

Stayed 2 nights in Mar 2022