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Reviews of Oaks Melbourne on Collins Suites

4.5 out of 5
Oaks Melbourne on Collins Suites
480 Collins Street, Melbourne, VIC

Reviews

7.6

Good

Rating 10 - Excellent. 964 out of 3829 reviews" "
Rating 8 - Good. 1516 out of 3829 reviews" "
Rating 6 - Okay. 807 out of 3829 reviews" "
Rating 4 - Poor. 372 out of 3829 reviews" "
Rating 2 - Terrible. 170 out of 3829 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Savannah

Travelled with partner
Disliked: Property conditions & facilities
the couch was dusty when the room was “ cleaned “ no storage space at all for luggage or even to hang up more three items the room dirty overall bug found in the linen stripped the bed to make it easier for the cleaner and the matress protector was foul
Stayed 3 nights in Mar 2024
Response from BM on 4 Mar 2024
Dear Savannah,Thank you for taking the time to share your review on your recent stay.Please accept my sincere apology for not being able to meet our usual standards during your recent stay. We have taken note of your feedback regarding the cleanliness of the room and would like to reassure you that that your comments have been shared with the housekeeping team and action has been taken to ensure these matters are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.Thank you again for your time.Best Regards,Oaks Melbourne on Collins.

10/10 Excellent

Marek, Newport

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Booked for my Son’s visit to Melbourne, excellent place to stay.
Stayed 6 nights in Dec 2023
Response from BM on 4 Mar 2024
Dear Marek,Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.

4/10 Poor

Jack

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from BM on 9 Mar 2024
Dear JackThank you for taking the time to provide us feedback.We appreciate your ratings. Please accept our sincere apologies for any inconvenience during your stay. We will appreciate if you kindly highlight the areas which you think needs to be improved. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Regards, Manager - Oaks Melbourne on Collins.

8/10 Good

Sarah Jane, Alberton

Stayed 3 nights in Feb 2024
Response from Cindy on 21 Mar 2024
Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

6/10 Okay

Rowena

Travelled with family
Very covenient to public transport and mostly everything Toilets and bathroim small. Apartment are outdated and can be noisy for next to bars that play music til night Overall it is what you pay for that day
Stayed 1 night in Jan 2024
Response from Cindy on 29 Feb 2024
Dear Rowena.Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards,Manager - Oaks Melbourne on Collins.

10/10 Excellent

steven

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jan 2024
Response from Cindy on 29 Feb 2024
Dear Steven,Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards,Manager - Oaks Melbourne on Collins.

8/10 Good

Cheryl

Stayed 3 nights in Feb 2024
Response from Cindy on 21 Mar 2024
Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We were there for the Taylor Swift concert. It's in a great location in a quieter section of the city. It's a very walkable distance to lots of places. The room itself is very spacious. They could have made the bathrooms a bit bigger as there isn't much room to place clothes or towels - let alone makeup and skin care. The glass partition didn't offer much in terms of privacy but I guess if you were to share a room with someone, then it's not too big of a deal. The front desk staff did give us cute little friendship bracelet kits for the concert which was thoughtful and nice. Great 2 nights stay!
Stayed 2 nights in Feb 2024
Response from Nilam on 26 Feb 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk

8/10 Good

Sabita

Liked: Property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Nilam on 26 Feb 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk

8/10 Good

Adelia

Travelled with partner
Liked: Cleanliness, amenities
Stayed here a few times, but this time round we had the rooftop apartment with an uncomfortable bed. It felt like we were lying on bricks. Overall result besides the bed, it was good to stay in a hotel that we were familiar with.
Stayed 3 nights in Feb 2024
Response from BM on 1 Mar 2024
Dear Adelia, Thank you for taking the time to give your honest. Please accept our sincere apologies for any inconvenience during your stay. We have taken note of your feedback. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. And once again thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards, Manager - Oaks Melbourne on Collins.

8/10 Good

Zoran

Liked: Cleanliness, amenities, property conditions & facilities
How quite it was
Stayed 1 night in Feb 2024
Response from Nilam on 25 Feb 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk

6/10 Okay

Steph

Travelled with partner
Location & staff were good. Executive King Room with Kitchen & balcony disappointed. Kitchen had 1 small saucepan, No frying pan or toaster, NO sink plug. Balcony was pressed metal flooring, mesh balustrade, no outdoor furniture. Bathroom had no Vanity just a tiny handbasin which filled & drained v.slowly, toilet cistern was noisy with faulty valve, water kept running. Room was overly noisy at night with no soundproofing. Only 1 bedside lamp beside King bed. Dollar value was expensive with no room servicing and especially with no towel exchange unless requested.
Stayed 5 nights in Jan 2024
Response from Cindy on 29 Feb 2024
Dear Steph.Thank you for taking the time to provide your feedback.Please accept our apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Your feedback has been passed on. We look forward to an opportunity to welcome you back in the near future to change your mind from a "Don't" to a "Do".

10/10 Excellent

Cynnelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly, helpful staff. Clean, modern and great location.
Stayed 1 night in Jan 2024
Response from Nilam on 25 Feb 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk

8/10 Good

Rainie

Stayed 2 nights in Jan 2024
Response from Cindy on 21 Mar 2024
Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

10/10 Excellent

Rebecca

Liked: Cleanliness, amenities, property conditions & facilities
I would happily stay there again.
Stayed 1 night in Jan 2024
Response from Nilam on 25 Feb 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk

4/10 Poor

Jess

Travelled with partner
The bedroom itself was a great size but the bathroom (if you could call it that) was a massive disappointment. It had a shower shelf missing, no supplied soaps etc, toilet hadn't been cleaned properly and towel rails were ready to fall out of the wall. Also the exhaust didn't work so the room smelled damp the whole time we were there.
Stayed 4 nights in Jan 2024
Response from Cindy on 21 Mar 2024
Thank you for taking the time to provide your feedback.Please accept our apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Your feedback has been passed on. We look forward to an opportunity to welcome you back in the near future to change your mind from a "Don't" to a "Do".

6/10 Okay

Londyn

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The room we stayed in had water damage on the roof above the bed, neither of the balcony doors closed properly, the water pressure in the shower was terrible, the ac unit didn't work properly, and the shampoo and conditioner bottles were half full when we arrived
Stayed 2 nights in Jan 2024
Response from Cindy on 21 Mar 2024
Thank you for taking the time to provide your feedback.Please accept our apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Your feedback has been passed on. We look forward to an opportunity to welcome you back in the near future to change your mind from a "Don't" to a "Do".

8/10 Good

Joel

Liked: Cleanliness, amenities, property conditions & facilities
The car parking wasn’t clear.
Stayed 2 nights in Jan 2024
Response from Nilam on 25 Feb 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness
Good location, high up so minimal noise from street, inconvenient entrances- no ramp. No drinking glasses in room and not enough towels. Bathroom too small. Comfortable bed
Stayed 2 nights in Jan 2024
Response from Cindy on 21 Mar 2024
Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

10/10 Excellent

Diane

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Nilam on 25 Feb 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk

10/10 Excellent

Julian

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good stay
Stayed 2 nights in Jan 2024
Response from Nilam on 25 Feb 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk

10/10 Excellent

Gayleen

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Jan 2024
Response from Nilam on 25 Feb 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk

8/10 Good

Julie

Stayed 3 nights in Jan 2024
Response from Nilam on 25 Feb 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk

8/10 Good

Marilyn

Travelled with partner
Liked: Cleanliness, property conditions & facilities
There were no water glasses in the room. We requested some but they were not sent up.
Stayed 1 night in Jan 2024

6/10 Okay

Sandra, Belmont

Travelled with family
Liked: Cleanliness
Centrally located. Car parking was an issue
Stayed 1 night in Dec 2023
Response from BM on 8 Jan 2024
Dear Sandra, Thank you for taking the time to give your honest review. Please accept our apologies for any inconvenience during your stay. Your feedback has been passed on. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards, Manager - Oaks Melbourne on Collins.

8/10 Good

Kym

Stayed 3 nights in Dec 2023
Response from Nilam on 25 Feb 2024
Dear guest,Thank you for taking your time to review us and give us the feedback.We wish to welcome you again.Thank you,Nilam MaharjanFront Desk

2/10 Terrible

SSU-YI

Stayed 2 nights in Dec 2023

8/10 Good

ALAN

Liked: Cleanliness, room comfort
Very good
Overall very good. But as from previous stays don't find the staff overly friendly. Toilet didn't flush properly and they would have the smallest TVs in the city.
Stayed 1 night in Dec 2023
Response from BM on 1 Jan 2024
Dear Alan,Thank you for taking the time to give your honest review. We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. And also we have taken note of your feedback. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. Thank you again for choosing to stay with us and for your time in sharing your feedback.Best Regards,Oaks Melbourne on Collins.

10/10 Excellent

Victoria

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Laura

Liked: Cleanliness, property conditions & facilities
Staff were excellent, room was lovely
Stayed 2 nights in Dec 2023
Response from BM on 8 Jan 2024
Dear Laura,Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.

8/10 Good

Treena

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My mother and I loved our stay at the oaks
Stayed 5 nights in Dec 2023
Response from BM on 22 Dec 2023
Dear Jenny, Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.

10/10 Excellent

Ebony

Stayed 3 nights in Dec 2023

8/10 Good

Gaynor

Travelled with family
Liked: Cleanliness, property conditions & facilities
Perfect location with IGA 2 doors down. Friendly and helpful staff staff. Lovely room but the bathroom smelt very musty which you could smell whilst in bed. We suggested the mattress also be checked as it dipped in the middle. Thank you for looking after our baggage securely after we checked out.
Stayed 3 nights in Dec 2023
Response from BM on 22 Dec 2023
Dear Gaynor,Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. And Please accept our apologies for any inconvenience during your stay. Your feedback has been passed on. Once again thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.

10/10 Excellent

John

Liked: Cleanliness, room comfort
Two nights at the Oaks
Property was comfortable. We did not spend a lot of time in room but it suited our needs.
Stayed 2 nights in Dec 2023
Response from BM on 22 Dec 2023
Dear John,Thank you for taking the time to give your honest review. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards,Manager - Oaks Melbourne on Collins.

10/10 Excellent

Zoran

Liked: Cleanliness, property conditions & facilities
Location to transport options
Stayed 2 nights in Dec 2023
Response from BM on 8 Jan 2024
Dear Zoran, Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Nilam on 9 Feb 2024
Dear Guest ,Thank you for taking your time to review us and give us the feedback.We are delighted to hear that you have enjoyed your stay with us.Rest assured that we have shared your feedback with our team.We hope to welcome you again.Thank yo,Nilam MaharjanFront Desk

6/10 Okay

James

Travelled with partner
Furniture was not good, bed a harder than the ground, Good view though
Stayed 1 night in Dec 2023
Response from BM on 18 Dec 2023
Dear James, Thank you for taking the time to give your honest review. Please accept our apologies for the inconvenience. Your feedback has been passed on. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards, Manager - Oaks Melbourne on Collins

10/10 Excellent

Lachlan

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Nilam on 9 Feb 2024
Dear Guest ,Thank you for taking your time to review us and give us the feedback.We are delighted to hear that you have enjoyed your stay with us.Rest assured that we have shared your feedback with our team.We hope to welcome you again.Thank yo,Nilam MaharjanFront Desk

8/10 Good

Yin Fun

Travelled with family
Liked: Cleanliness
Location
Stayed 4 nights in Sep 2023

4/10 Poor

Chantelle

Stayed 3 nights in Dec 2023
Response from Cindy on 29 Feb 2024
Dear Chantelle.Thank you for taking the time to give your honest review and we appreciate your ratings on room, location and service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

2/10 Terrible

Inderjeet Kaur

Stayed 1 night in Nov 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was well located for just walking to a lot of facilities
Stayed 2 nights in Dec 2023
Response from BM on 1 Jan 2024
Dear John, Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Once again thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.

6/10 Okay

Wendy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Ingrid

Travelled with family
Liked: Cleanliness, room comfort
The staff was really nice. Everyone was very helpful. To be able to.leave our suitcases was amazing. We were able to go out and explore. The room was very comfortable. I did choose something smaller but when I saw the one we got, I didn't mind the extra cost.
Stayed 3 nights in Nov 2023
Response from BM on 18 Dec 2023
Dear Ingrid,Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay, and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.

10/10 Excellent

Simone

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Christina

They checked us into someone else’s room. The person was home but we shut the door as soon as we saw their things all around the room. The guy at reception wasn’t particularly attentive or friendly so it wasn’t surprising.
Stayed 2 nights in Dec 2023
Response from BM on 8 Jan 2024
Dear Christina,Thank you for taking the time to share your recent experience. Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback. Best Regards,Oaks Melbourne on Collins.

8/10 Good

Kristy

Rooms werent as quiet as stated . Need to make sure ovens are clean for next guests
Stayed 6 nights in Dec 2023
Response from BM on 1 Jan 2024
Dear Kristy, Thank you for taking the time to give your honest review. Please accept our sincere apologies for any inconvenience during your stay. Your feedback has been passed on. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Regards, Manager - Oaks Melbourne on Collins.

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, amenities
Friendly staff, clean, convenient location, could be improved if kitchenette had bowls and pans to cook with
Stayed 6 nights in Dec 2023
Response from BM on 1 Jan 2024
Dear Elizabeth , Thank you for taking the time to share your review on your recent stay.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. And We have taken note of your feedback. Rest assured that your comments have been shared with the team. Once again thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best Regards,Oaks Melbourne on Collins.

8/10 Good

Mat

Stayed 2 nights in Nov 2023