Hi Phoebe,Thank you for sharing your feedback with us. We're thrilled to hear that you enjoyed our convenient location and found our staff to be wonderful and helpful. Your kind words mean a lot to us.We sincerely apologise for any inconvenience caused by the condition of the room and corridors. Please rest assured that we take cleanliness and maintenance seriously, and we will address these concerns promptly to ensure a more pleasant stay for our guests in the future.We appreciate your understanding and hope to welcome you back for an improved experience.

Hi Scott,Thank you for your positive review! We're thrilled to hear that you found our hotel to be good value and that you were satisfied with the facilities and cleanliness of your room. We look forward to welcoming you back again soon!

Hi Carmela,Thank you for your review. We are delighted to see you enjoyed your stay, especially our cleanliness and location!

Hi John,Thank you for sharing your positive experience with us. We're delighted to hear that you found our room tidy and suitable for your needs as a solo traveler. It's great to know that our proximity to public transport and shops added convenience to your stay. Your feedback is appreciated, and we hope to have the pleasure of welcoming you back on your next visit to the area.

Hi Ray,We're delighted to hear that you had a positive experience during your stay! Thank you for your kind words about our friendly and courteous staff, as well as your satisfaction with the modern, clean, and well-equipped room. We're also so thrilled that you enjoyed our excellent buffet breakfast. We look forward to welcoming you back again soon!

Hi Sandip, thank you very much for your feedback. We appreciate your comments and apologise for any inconvenience caused. We'll consider your suggestions to enhance our guests' experience.

Hi Ella,Thank you kindly for rating your stay!

Hi Arlene,Thank you for your positive feedback! We're delighted to hear that you found our hotel clean, our staff accommodating, and our location accessible to everything. It's great to know you enjoyed the parking deal as well. We appreciate your kind words and look forward to hosting you again in the future!

Hi Hien,Thank you for sharing your feedback. We're pleased you found our location convenient and appreciated our cleanliness. We understand your concern about room size for families with kids and appreciate your insight. We hope to have the opportunity to welcome you back again in the future.

Hi Koshie,Thank you for your feedback. We appreciate your acknowledgment of our great location. We'll take your comments about the property and rooms into consideration. If your travels bring you back for another night, we hope to make it a comfortable stay.

Hi Suzette,Thank you for your kind review. It was our absolute pleasure to host you, and we look forward to welcoming you back again in the near future!

Hi there,Thank you for your feedback. We're so sorry for any inconvenience caused, and hope this was reported to reception at the time so that it could be promptly resolved for you!

Hi Lara,Thank you for your feedback! We're glad to hear that we were able to meet your expectations. We hope to have the opportunity of welcoming you back in the future.

Hi Sook-Lee,Thank you for your feedback! We're delighted you found our location convenient and appreciated our service. We apologise for any noise disturbances and will certainly address this to enhance your future stays. We hope to welcome you back again soon.

Hi Quinn,Thank you so much for taking the time to rate your stay!

Hi Norm,We're really sorry for any inconvenience you may have experienced with your booking. We understand the importance of a smooth booking process, and it's disappointing to hear that you did not receive the confirmation. In this regard, we recommend reaching out to the booking provider through which you made the payment. They should be able to investigate this further for you. If there is anything we can do on our end to assist you, please feel free to let us know.

Hi Christine,Thank you for your wonderful feedback! We're delighted to hear that your stay was pleasant, and you found the rooms clean and the beds comfortable. It's great to know that our staff's helpfulness added to your experience. We strive to provide excellent value for money, and we're thrilled to have met your expectations. We look forward to welcoming you back for another enjoyable stay.

Hi Craig,Thank you for your feedback! We're thrilled to hear that our location was very handy for your needs. We look forward to welcoming you back for another convenient and pleasant experience.

Hi Randolf,Thank you for your positive feedback! We're delighted to hear that you found your room neat, tidy, and spacious. We appreciate your kind words and hope to welcome you back for another pleasant stay in the future.

Hi Ema,Thank you for sharing your thoughts on your recent stay with us. We appreciate your feedback and are pleased to hear that our central location, proximity to amenities, and comfortable beds met your expectations.We apologise for the inconsistencies you experienced, and we take your comments about cleanliness and maintenance seriously. Rest assured, we will address these issues with our team to ensure a more consistent and positive experience for all our guests.We're glad to hear you found the beds comfortable and appreciated the convenience of on-site parking. Your feedback is valuable, and we hope to have the opportunity to welcome you back for an improved stay in the future.

Hi Editha,Thank you for choosing to stay with us and for sharing your positive experience. We're delighted to hear that you enjoyed your stay, found the room neat and clean, and appreciated the helpfulness of our staff. We look forward to welcoming you back for another enjoyable stay in the future.

Hi Olivier,Thank you for rating your stay with us!

Hi Ljubica,Thank you for being a valued guest and for your continued loyalty. We're delighted to hear that you enjoyed your recent stay and appreciated the room upgrade. It's great to know that our proximity to Southern Cross station, convenience to amenities, and the overall quiet and cleanliness met your expectations. We truly appreciate your recommendation and look forward to welcoming you back on your next visit to Melbourne!

Hi Mohsin,Thank you for sharing your feedback with us. We're pleased to hear that you found our location convenient and our reception staff lovely. We apologise for the challenges you faced with housekeeping, and we appreciate your understanding. Your comments about the room condition, natural light, and amenities are duly noted, and we will strive to improve in these areas. Please note our tap water is safe and drinkable, which is why we do not provide bottled water in the rooms. However, if you prefer bottled water, it is available for purchase from reception. We value your input and hope to have the opportunity to provide you with a more seamless and enjoyable experience on your next visit. Thank you for considering us again in the future.

Hi Alan,We appreciate your positive feedback! It's great to hear that you found our location convenient for transportation and that you enjoyed a clean room with comfortable beds. Thank you for choosing us, and we look forward to welcoming you back in the future!

Hi Cristian,Thank you for rating your stay!!

Hi David,Thank you for rating your stay!

Hi Mark,Thank you so much for this rating! We look forward to welcoming you back again soon.

Hi Felicia,Thank you for rating your stay!

Hi Robert de,Thank you for rating your stay.

Hi Dermot,Thank you for sharing your experience, and we sincerely apologise for the inconvenience caused by the construction noise. We understand the impact it can have on the quality of your stay. Your feedback is valuable, and we'll explore ways to minimise disruptions for our guests during such periods. We appreciate your understanding and hope to have the opportunity to welcome you back for a more peaceful stay in the future.

Hi Chris,Thank you so much for rating your stay!

Hi Trisha,we sincerely apologise for the unacceptable experience you had during your stay. Your feedback is concerning, and we take it very seriously. Please be assured that we will investigate and address this matter immediately to prevent any recurrence. We appreciate you bringing it to our attention, and we are committed to making the necessary improvements. If you choose to give us another chance, we'll do our best to provide a much-improved experience.

Hi Robert,Thank you for your feedback! We're thrilled you enjoyed our great location. We hope to welcome you back soon!

Hi Bryony,Thank you for your wonderful review! We're delighted to hear that our convenient location, accommodating staff, and competitive pricing enhanced your stay. It was our pleasure to facilitate your early check-in. We look forward to welcoming you back for another enjoyable experience in the future!

Hi Brian,Thank you for sharing your feedback. We appreciate your positive comments on the overall stay. We apologise for any inconvenience regarding accessibility, and we take your concerns seriously. We'll address this issue with our team to ensure a better experience for all guests. We hope to welcome you back for an improved stay in the future.

Hi David,Thank you for rating your stay.

Hi Conor,Thank you for taking the time to share your positive experience! We're delighted to hear that our central location and helpful staff made your overnight stay enjoyable. We look forward to welcoming you back for another pleasant stay in the future!

Hi Chris,We sincerely apologise for the inconvenience you experienced during your recent stay. It is deeply disappointing to hear about the issue with the hot water and the lack of prompt attention from our staff. This does not align with the level of service we aim to provide, and we take your feedback seriously.Please be assured that we are investigating the matter to identify and address the root cause to prevent any recurrence. We understand the importance of a comfortable and hassle free stay, and we regret that we fell short of your expectations.We genuinely appreciate your feedback as it helps us improve our services. We would like to extend our sincerest apologies and hope you might consider giving us another chance to provide the experience you deserve. If you decide to return, please reach out to us directly so we can ensure a more positive and enjoyable stay for you.

Hi Melissa,Thank you for sharing your feedback. We're pleased you appreciated our early check-in option and are delighted to hear that our staff addressed your concerns professionally. We value your input and hope to welcome you back for even more enjoyable stays in the future.

Hi Muhammad Isyraf,Thank you for taking the time to rate your stay with us.

Hi Marilyn,Thank you for rating your stay with us!

Hi Arsalan,Thank you for your rating!

Hi Olivier,Thank you for rating your stay.

Hi JoAnn,Thank you kindly for taking the time to rate your stay with us!

Hi Allison,Thank you for sharing your feedback. We appreciate your kind words about the cleanliness of our rooms. We apologise for any discomfort you experienced with the bed and room size. We value your input and will use it to enhance our guests' experience.

Hi Jackie,Thank you for rating your stay with us! We hope to see you again soon.

Hi Garry,Thank you for taking the time to share your feedback with us. We sincerely apologise for the inconveniences you experienced during your stay. Your comments are invaluable to us as they help us identify areas that require improvement.We are genuinely sorry to hear about the issues you encountered, including the cleanliness concerns and disturbances caused by the external noise. This falls short of the high standards we strive to maintain. Please rest assured that we will address these matters promptly with our housekeeping and maintenance teams immediately.We appreciate your feedback, and we hope you would consider giving us another opportunity to serve you better in the future.

Hi Tran,Thank you kindly for taking the time to rate your stay!