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Reviews of The Sebel Residences Melbourne Docklands Serviced Apartments

4.5 out of 5
The Sebel Residences Melbourne Docklands Serviced Apartments
18 Aquitania Way, Docklands, VIC

Reviews

8.4

Very good

Rating 10 - Excellent. 742 out of 1567 reviews" "
Rating 8 - Good. 519 out of 1567 reviews" "
Rating 6 - Okay. 175 out of 1567 reviews" "
Rating 4 - Poor. 91 out of 1567 reviews" "
Rating 2 - Terrible. 40 out of 1567 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brendan Duncan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our apartment had a fantastic view over Dockland, Marvel stadium along the waterfront all the way to the bridge. It was very spacious which was just what we needed. Docklands remains very quiet but it’s a short walk to the tram to get into Melbourne. Great place to stay with the family
Stayed 2 nights in Mar 2024

10/10 Excellent

Leah, Red Hill

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was very convenient for us as we were going to Marvel Stadium so we could walk there, there were alot of restaurants around to choose from also
Stayed 1 night in Feb 2024

10/10 Excellent

Jean

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Richard

Travelled with family
close to some Restaurants
Stayed 2 nights in Dec 2023

10/10 Excellent

Michael

Stayed 1 night in Dec 2023

8/10 Good

Jennefer

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Alan

Liked: Cleanliness, property conditions & facilities
Friendly staff
Stayed 3 nights in Nov 2023

8/10 Good

Janai

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I really liked that it was quiet and was close to The District Docklands shopping area. It was handy being close to transport and it was in a lovely area.
Stayed 3 nights in Dec 2023

10/10 Excellent

Eliza

Liked: Cleanliness, amenities, property conditions & facilities
Wow! I loved it there!
Stayed 2 nights in Nov 2023

8/10 Good

Jessica

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Kathryn

Liked: Cleanliness

8/10 Good

janette

Travelled with group
Liked: Property conditions & facilities
Enjoyed our stay once again. Quick walk to Marvel Stadium which was convenient for us attending a concert. Great restaurants nearby, easy walk into city. Apartment was spacious, comfortable and clean. Full kitchen, but no cooking utensils which was inconvenient. Arranged a midday checkout, but had cleaners come into our room three times within an hour, although I explained our late checkout time was arranged the first time they came in. We ended up leaving earlier as tired of them coming back. Other than that, we enjoyed our stay.
Stayed 2 nights in Nov 2023

4/10 Poor

Benjamin

Travelled with group
Disliked: Cleanliness
Stayed 5 nights in Nov 2023

8/10 Good

Ian

Stayed 5 nights in Nov 2023

4/10 Poor

Emily

Travelled with family
Disliked: Cleanliness
The unit smelt like cigarettes. The smell was very overwhelming. Otherwise everything was ok
Stayed 2 nights in Oct 2023

10/10 Excellent

Brooke

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Tracey

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Clean, easy access, check in staff member very professional and friendly
Stayed 2 nights in Sep 2023

10/10 Excellent

Dannielle

Stayed 2 nights in Sep 2023

10/10 Excellent

Hardeep Singh

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Liked the pool and spa
Stayed 3 nights in Sep 2023

10/10 Excellent

Sue

Travelled with partner
Liked: Amenities
Helpful staff, great gym and pool
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Great rooms and very accommodating staff.
Stayed 2 nights in Aug 2023

8/10 Good

Todd

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Merlyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
the apartment was lovely with great views and very comfortable, close to restaurant's we highly recommend the Steak house grill 66 amazing food and service.. Free tram transport around the city was beside the apartments'. We would definitely stay there again . Thank you team .
Stayed 2 nights in Jul 2023

6/10 Okay

Ben

Stayed 3 nights in Jul 2023

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great apartment and location.
Stayed 3 nights in Jul 2023

10/10 Excellent

Zoran

Stayed 8 nights in Jun 2023

8/10 Good

Rachel

Liked: Cleanliness
Great location, was able to take our dog. Rooms need painting and minor works. Indoor pool was way too cold so kids didn't swim and we booked based on it having an indoor pool. Was handy having washing machine and dryer.
Stayed 3 nights in Jun 2023

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
well, Booking for tennis courts is a joke 2 hours before no cool when no one using them. Staff didnt know what they was doing in this manner with bookings. The TV in bedroom had no foxtel or way of connection to anything other then standard tv
Stayed 2 nights in Apr 2023

8/10 Good

Vesna

Travelled with pets
Liked: Cleanliness
Disliked: Amenities
Great location very convenient and very accessible Nice area to walk your dog and so close to town and events The apartment is really good- but unfortunately the old dark furniture and uncomfortable sofa let it down. The bed was not very comfortable needed a mattress topper and the rug had been rolled half way in bedroom- trip hazard. Curtains / drapes very hard to close and the sheer curtains are poor quality. Kitchen is really good has the very very minimal basics but great bench space and the balcony is lovely to sit and have a morning coffee or evening drink The tv would turn on by itself in the bedroom which was quite strange- and not the best tv viewing stations- could do with an upgrade. Overall fairly comfortable stay -and Overall everything just needs a big update. You would expect Better quality fittings and comfort for the price.
Stayed 3 nights in May 2023

10/10 Excellent

Peter

Liked: Cleanliness
Handy to public transport and close to the central city
Stayed 5 nights in May 2023

4/10 Poor

Yvonne

Travelled with family
Liked: Amenities
Remote didn’t work. TV No reception. Doona stained. No instructions for washer/dryer. Only two small towels for two people for two nights. One shampoo, conditioner, soap and body wash for two people for two nights. No daily service unless pay extra. Lots of storage. Staff very helpful. Bedroom tiny. Happy to provide extra soap etc.
Stayed 2 nights in Apr 2023

4/10 Poor

Damian

Travelled with partner
Disliked: Amenities, property conditions & facilities
Didn’t know the pool was getting work done on it, couldn’t use it. Hallways smelled, no plug for the bath tub or sink, heated didn’t work to good, washing machine had leg and wanted to go for walk, lights weren’t hat good.
Stayed 3 nights in Apr 2023

10/10 Excellent

Bridget

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 2 nights in Apr 2023

10/10 Excellent

Adrian

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It is placed at a great location with beautiful views
Stayed 4 nights in Apr 2023

10/10 Excellent

Omid

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a great stay, lovely place and close to everything
Stayed 2 nights in Apr 2023

8/10 Good

Radha

Stayed 2 nights in Apr 2023

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great spot plenty of space in room. Great view over Docklands. Apartment was not serviced at all during our 5 day stay which is poor.
Stayed 5 nights in Mar 2023
Response from Adi on 2 Apr 2023
Thank you for the Feedback Mark! Please note that your reservation includes weekly service that is, if you stay more than 7 days, you will get housekeeping services every 7th day. Please check your confirmation.Let us know if you have any questions.

6/10 Okay

Mel

The apartment said serviced but we had no service we done own beds and washed towels everyday
Stayed 5 nights in Mar 2023
Response from Adi on 2 Apr 2023
Thank you for your Feedback Mel! Please check your booking confirmation. Weekly service is included which means housekeeping cleans your room every 7th day. Also, you need not wash your own towels as you could have requested it from Reception. We do apologise for the inconvenience caused.

8/10 Good

Kim, Penguin

Travelled with family
Liked: Cleanliness
Pool was under renovation and we had no communication about this.
Stayed 2 nights in Mar 2023
Response from Adi on 13 Mar 2023
Our Sincerest Apologies Kim. We are deeply sorry that our service was not up to your expectations. We are also thankful for your review as this will allow us to improve greatly.Let us know when you will stay with us next so we can give you a better experience!

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very tidy and well appointed. Staff were friendly and apartment was nice and close to concert venue. Plenty of retail shops within 5 min walk.
Stayed 2 nights in Feb 2023
Response from Adi on 13 Mar 2023
Thank you Mike for your positive feedback. We are always looking for ways to enhance our services therefore we appreciate your words as it allows us to know that we are going in the right direction.Let us know when you will stay with us next!

8/10 Good

Michelle

Travelled with group
Liked: Cleanliness, room comfort
Could be great with a little bit of a refresh.
Apartment 2201 needs to have a bit of TLC. Paintwork on walls chipped and dirty looking. Cupboards kitchen and bathrooms laminex coming off. Hope you like the morning sun as you will see it early. Blockout blinds not very effective, especially in master, which whole section in corner not coverage at all. 6 adults staying in apartment. Only 2 wine glasses and 3 champagne flutes, bit of a struggle rounding up more from reception. For price paid expected a little more. On plus side great location and view. Bed and linens clean and comfortable.
Stayed 2 nights in Feb 2023
Response from Adi on 13 Mar 2023
Thank you Michelle for your review. We are deeply sorry that your experience did not meet your expectations however we greatly appreciate your feedback as it will allow us to improve on our services and amenities.Let us know when you will stay with us next so we can better your exsperience with us.

8/10 Good

Tammy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I would of loved a view of the water
Stayed 3 nights in Feb 2023
Response from Adi on 13 Mar 2023
Thank your Tammy!

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was really new and clean and had everything you could need. Really happy with our stay.
Stayed 3 nights in Feb 2023
Response from Adi on 13 Mar 2023
Thank you Janice. We greatly appreciate your positive review. Let us know when you will stay with us next!

10/10 Excellent

Tiffany

Liked: Cleanliness, amenities
Stayed 4 nights in Jan 2023
Response from Adi on 13 Mar 2023
Thank you Tiffany!

10/10 Excellent

Cara

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This apartment was HUGE we are a family of 6 with 4 very boisterous children and we attempted our first holiday in 5 years. We were very happy with the huge spaces and we had 3 toilets to choose from a lovely round spa in the ensuite and the view was like nothing i have ever seen, it was so stunning! Having acccess to netflix was great for the kiddos as well although they loved the huge wrap around balcony and spent much time out there. Loved our stay so much we would book again!
Stayed 2 nights in Jan 2023
Response from Adi on 13 Mar 2023
Thank you Cara for your positive review.Let us know when you will stay with us next so we can keep delivering above and beyond your expectations!

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Liked that bedroom and bathroom were seperate. The kitchen area was excellent especially the full size fridge. Would stay there again
Stayed 2 nights in Jan 2023
Response from Adi on 13 Mar 2023
Thank you, Lorraine. We greatly appreciate your positive feedback.Let us know when you will stay with us next!

10/10 Excellent

Benet

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, great facilities and location
Stayed 2 nights in Jan 2023
Response from Adi on 13 Mar 2023
Thank you Benet!We appreciate your positive feedback.Let us know when you will stay with us next!

8/10 Good

Dr Sanja

Travelled with partner
Liked: Amenities, property conditions & facilities
The property is in a good location with tram just in front. The apartment we stayed in had a beautiful living/kitchen area with lovely views. The rest of the apartment could do with a better clean, especially the shower. No matter what you pay, the property should be clean.
Stayed 4 nights in Jan 2023
Response from Adi on 13 Mar 2023
Our Sincerest apologies Dr Sanja. We are deeply sorry that your experience did not meet your expectations however thank you for your feedback as this will allow us to improve on our services and amenities.Let us know when you will stay with us next so we can give you a better experience!

8/10 Good

Faiupu

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities