Pillow-top beds, in-room safe, blackout curtains, soundproofing

Reviews of Brady Hotels Jones Lane

4 out of 5
Brady Hotels Jones Lane
111 Little Lonsdale Street, Melbourne, VIC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 504 out of 751 reviews" "
Rating 8 - Good. 192 out of 751 reviews" "
Rating 6 - Okay. 42 out of 751 reviews" "
Rating 4 - Poor. 8 out of 751 reviews" "
Rating 2 - Terrible. 5 out of 751 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Jess

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Joyce on 22 Mar 2024
Thank you for your feedback, we are delighted to hear that you enjoyed your stay with us.We look forward to have you with us again in near future!

10/10 Excellent

Frederick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice boutique hotel. Personable staff, nice accommodations, quiet, safe and comfortable.
Stayed 3 nights in Mar 2024
Response from Joyce on 22 Mar 2024
Thank you for your feedback, we are delighted to hear that you enjoyed your stay with us.We look forward to have you with us again in near future!

10/10 Excellent

Madeleine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean and comfortable room in the perfect spot for getting around Melbourne, we had great views of the city which were lovely to wake up to. The staff were kind and helpful and made our whole experience very smooth. A great hotel, would definitely stay again.
Stayed 2 nights in Mar 2024
Response from Joyce on 22 Mar 2024
Thank you for your feedback, we are delighted to hear that you enjoyed your stay with us.We look forward to have you with us again in near future!

8/10 Good

Coral

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and convenient. The only thing the shower screen needs replacing
Stayed 1 night in Mar 2024
Response from Joyce on 22 Mar 2024
Thank you for your feedback, we are delighted to hear that you enjoyed your stay with us.We look forward to have you with us again in near future!

8/10 Good

Patricia Pek Ying

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to IMAX Melbourne and Chinatown, the 2 famous bars (ie Caretaker’s Cottage, Marion Wine Bar) just within 5-15mins walking distance. Around 8-10 mins walk to the tram station
Stayed 2 nights in Mar 2024
Response from Joyce on 22 Mar 2024
Thank you for your feedback, we are delighted to hear that you enjoyed your stay with us.We look forward to have you with us again in near future!

8/10 Good

Ambra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely find in the heart of Melbourne. The hotel was great.
Stayed 3 nights in Feb 2024
Response from Joyce on 22 Mar 2024
Thank you for your feedback, we are delighted to hear that you enjoyed your stay with us.We look forward to have you with us again in near future!

8/10 Good

Clifford, Condor

Travelled with group
Liked: Amenities
Small rooms.
Stayed 1 night in Feb 2024
Response from Joyce on 22 Mar 2024
Thank you for your feedback, we are delighted to hear that you enjoyed your stay with us.We look forward to have you with us again in near future!

6/10 Okay

Russell

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Joyce on 22 Mar 2024
Thank you for your feedback.We look forward to have you with us again in near future!

8/10 Good

Candice

Stayed 2 nights in Feb 2024
Response from Joyce on 22 Mar 2024
Thank you for your feedback, we are delighted to hear that you enjoyed your stay with us.We look forward to have you with us again in near future!

8/10 Good

Valerie

This is a perfectly fine hotel in Melbourne's CBD. It has a very good location and comvenient restaurants and shopping. By US standards, this was a 3 start hotel, which is fine. It does not have laundry service, although there are self-serve machines in the basement. It is also really hard to find a staff person to check you out if you have an early flight, although they purportedly are 24/7 front desk. I think they nay have been asleep in the back. Finally, housekeeping was lax. I was there for several nights and they did not chnage the bed linens (as evidenced by a pre-existing blood stain on a pillow case, nor did they vacuum). All of these things are normal for 2-3 star hotels (except the vacuuming thing) but by US standards this is not a 4 star hitel.
Stayed 5 nights in Feb 2024
Response from Joyce on 22 Mar 2024
Thank you for your feedback.We apologise for any inconvenience caused upon your check out and would like to rectify our reception is 24/7. Our team could be away from desk to assist another guest request or is carrying out other duties. A phone number would have been left at reception to call when require immediate assistance.We have passed your concerns to our housekeeping management team, please note this is not our regular standards.Once again, thank you for choosing to stay with us.

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ani - BHJL on 5 Feb 2024
Hi LisaThank you for your kind rating. We hope to see you again soon! :)

8/10 Good

Isabelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decided to go with Brady Hotel Jones Lane as it was at a competitive price and reviews were good. When I got there, seeing the exterior of the hotel, I thought | booked some dodgy place.... Don't let the exterior fool you (they're safety features). When I walked into the foyer it was a different feeling. I was greeted by Carrie, who was very friendly, smiling and welcoming. She advised me that my room was ready. Prior to my arrival I received a text from the hotel for online check in, therefore keys to room handed promptly. I also dealt with Jenny, who was as friendly and helpful. I booked a king room on the 11th floor. Room isn't big, however has the necessary comfort. Room and bathroom were very clean. Very comfortable bed. The hotel doesn't have an onsite restaurant, however there are a few eateries close by. At the time of my stay, tram services nearby were disrupted due to maintenance work (hotel website advised that). Melbourne Central is a ~10 minutes walk therefore not a major issue. The reason for 4 star is that carpet smelt musty and it’s a smell that hits you when you come out of the lift onto the floor. Otherwise a very pleasant stay.
Stayed 1 night in Jan 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, value for money. Quiet area and walkable to shops and dining.
Stayed 2 nights in Jan 2024

10/10 Excellent

Nicholas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfy and compact room, perfect for short stays. I did knock off one star for the property facilities however because I was woken by an intermittent high pitched whistling noise just after midnight, when I rang reception they said that for rooms on higher floors, the wind outside can cause the internal water pipes to emit the high pitched noise. So if you are staying on a higher floor (I was on 11), suggest to bring some earplugs just in case it gets windy outside.
Stayed 1 night in Jan 2024

6/10 Okay

Zhikun

Travelled with partner
Liked: Cleanliness
Stayed 2 nights in Dec 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service
Great location
Stayed 1 night in Dec 2023

8/10 Good

janette

Stayed 1 night in Dec 2023

10/10 Excellent

LiLi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Nba

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Sharon

Stayed 1 night in Dec 2023

8/10 Good

Adam

Liked: Cleanliness
Rooms good, no parking. Sent me to a 24hr parking that is a 20 minute walk from the hotel
Stayed 1 night in Dec 2023

8/10 Good

Michelle

Liked: Staff & service, property conditions & facilities
Fine
Stayed 1 night in Dec 2023

10/10 Excellent

Aidan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money, location and staff. Highly recommend
Stayed 2 nights in Dec 2023

6/10 Okay

Cambel

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Nice place to stay, however my only gripe would be that it is advertised as an apartment, whereas it is only a room with a TV and a bed basically. No microwave, no toaster, no food making facilities whatsoever. Not what I would suggest for a 5 night stay unless you can afford to eat all meals out. Bathroom was also pretty small. Otherwise all else was good
Stayed 5 nights in Dec 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Effie

Stayed 1 night in Dec 2023

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2023

10/10 Excellent

Jaymi

Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy & convenient
The hotel was cosy and quiet - it’s great value for the location and convenience. The only issues were the keycard didn’t work properly in the lift - pretty much everyone had the same issue. There is a bit of bin smell coming from basement inside lift and outside as you come into the building. Otherwise the room was clean and comfortable.
Stayed 4 nights in Dec 2023

10/10 Excellent

Lee

Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
My first room the door lock did not work, which I did not realize till I was all fully unpacked. I got a new room, but it was an inconvenience b/c I had a long travel day and an event to get too. No acknowledgment from management. Great location. Great room. Comfy bed. Loved the bathroom products
Stayed 7 nights in Nov 2023
Response from Ani - BHJL on 12 Dec 2023
Thank you for taking the time to share your review with us. We sincerely appreciate your feedback. We would like to extend our apologies for any inconvenience or issue you encountered during your stay. Your input is valuable to us, and we are committed to addressing and resolving any concerns to improve the overall guest experience.We hope to have the opportunity to welcome you back in the future and provide you with an enhanced and more enjoyable stay.

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ani - BHJL on 12 Dec 2023
Hi Janice, Thank you for your kind rating. We hope to see you next time! :)

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Easy walking to museum
Stayed 5 nights in Nov 2023
Response from Ani - BHJL on 12 Dec 2023
Hi Julie, Thank you for your kind rating. We hope to see you next time! :)

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the theatre Walkable to everything Comfortable bed
Stayed 2 nights in Nov 2023
Response from Joyce on 29 Nov 2023
Dear Colin,We are delighted to hear you enjoyed your stay with us!Looking forward to welcome you back with us in near future!

6/10 Okay

Bradley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and central
Stayed 4 nights in Nov 2023
Response from Joyce on 29 Nov 2023
Dear Bradley,We are delighted to hear you enjoyed your stay with us! Looking forward to welcome you back with us in near future!

10/10 Excellent

Jordyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Nov 2023
Response from Joyce on 20 Nov 2023
Dear, Jordyn,We are delighted to hear you enjoyed your stay with us!Looking forward to welcome you back with us in near future!

6/10 Okay

Ari

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great location, clean hotel. The water pressure in the shower was incredibly weak, barely a trickle. The cover on the ironing board in my room was broken, so it slid around when I was trying to iron my shirt. The air conditioning wasn't very effective and both nights I woke up in the middle of the night feeling very warm despite the fact that the air con was set to 18 degrees. Other than these three things, everything else was fine to good. The staff in particular seemed lovely. I'd stay here again for the location alone but I would look into other places first.
Stayed 2 nights in Nov 2023
Response from Joyce on 29 Nov 2023
Dear Ari,We apologise for the water pressure issue during your stay, as well as the iron board and AC. This has been brought to our maintenance team. We are delighted to hear you enjoyed your stay with us!Looking forward to welcome you back with us in near future!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay, very modern room, clean and well located in the city. Yes, they provide parking at a cost but also near 1km walk from hotel. You still have to pay for parking but with a discount from hotel. Stay again, yes and no depending on needs.
Stayed 1 night in Nov 2023
Response from Joyce on 20 Nov 2023
Dear Andrew,We are delighted to hear you enjoyed your stay with us!'Unfortunately we do not have an onsite parking and Wilson 300 La Trobe St offered the best available rate, we apologise for any inconvenience caused.Looking forward to welcome you back with us in near future!

10/10 Excellent

Xi Wen

Stayed 3 nights in Nov 2023
Response from Ani - BHJL on 12 Dec 2023
Hi Xi,Thank you for your kind rating. We hope to see you next time! :)

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Couldn’t fault the cleanliness and I have a very high standard when staying in hotels.
Stayed 2 nights in Nov 2023
Response from monika on 6 Nov 2023
Thank you for taking the time to give us a review. We loved having you with us. We look forward or your next stay with us

8/10 Good

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from monika on 6 Nov 2023
Thank you for taking the time to give us a review. We loved having you with us. We look forward or your next stay with us

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and comfortable in a perfect location
Modern comfortable unit in a perfect location. Stayed here before and more than happy to stay here again.
Stayed 2 nights in Oct 2023
Response from Ani - BHJL on 4 Nov 2023
Hi Paul, We're very pleased to know you've enjoyed your stay with us. Thank you. We look forward to welcoming you back again soon! :)

10/10 Excellent

Paul

Stayed 2 nights in Oct 2023
Response from monika on 30 Oct 2023
Thank you for iving us 10/10 feedback! We look forward for your next stay in Melbourne

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and close to the theatre.
Stayed 1 night in Oct 2023
Response from Ani-BHJL on 29 Oct 2023
Hi Pamela,Thank you for your feedback. We appreciate it, hope to see you again soon! :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Ani - BHJL on 29 Oct 2023
Hi Pamela,Thank you for your feedback. We appreciate it, hope to see you again soon! :)

6/10 Okay

Phil

Business traveller
Liked: Cleanliness, staff & service
It would be nice to have a chair to sit on. And a desk to do some work.
Stayed 2 nights in Oct 2023
Response from Ani BHJL on 29 Oct 2023
Hi Phil, Thank you for taking the time to provide us with your feedback. We genuinely appreciate it.We want to extend our sincere apologies for any inconvenience you experienced regarding the absence of a table and chairs in the room that was allocated to you. We understand the importance of such amenities in ensuring a comfortable stay.We have now made a note of your preference in your guest profile, so in your future reservations, we can do our best to ensure you have a room that meets your specific requirements.We look forward to the opportunity to host you again soon. Please don't hesitate to reach out if you have any further questions or requests.

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again
Lovely room on the small side with no drawers to put clothing in on longer stays. Modern clean look. No counter space in bathroom. Great view from our room. Very good location. Front desk staff was very friendly and accommodating.
Stayed 5 nights in Oct 2023
Response from Monika on 25 Oct 2023
Thank you for taking your time giving us a review. We look forward for your next stay.

8/10 Good

Clio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and proximity to shops, comfortable rooms and friendly staff. Just wished the shower head had more water pressure.
Stayed 2 nights in Oct 2023
Response from Monika on 25 Oct 2023
Thank you for the lovely review, we surely will look into that issue. We look forward for your next stay.

10/10 Excellent

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and tidy. Staffs were very friendly.
Stayed 2 nights in Oct 2023
Response from Monika on 25 Oct 2023
Thank you for the lovely feedback, its a pleasure having you staying with us :) Look forward for your next stay.