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Reviews of ibis Styles Medan Pattimura

3.5 out of 5
ibis Styles Medan Pattimura
Jalan Pattimura No 442 Kelurah, Medan

Reviews

8.6

Excellent

Rating 10 - Excellent. 30 out of 59 reviews" "
Rating 8 - Good. 20 out of 59 reviews" "
Rating 6 - Okay. 5 out of 59 reviews" "
Rating 4 - Poor. 3 out of 59 reviews" "
Rating 2 - Terrible. 1 out of 59 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

John

Stayed 5 nights in Nov 2023
Response from Insan M Fachrudin - GM on 27 Dec 2023
Dear Mr John,Horas!We very much appreciate your sharing regarding your stay experience at the ibis Styles Medan Pattimura.It is a great pleasure to know that you had a wonderful stay.We will share your review with our team. We are sure that this kind review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you for sharing your experience and we are looking forward to welcome you and family back to ibis Styles Medan Pattimura for another amazing journey.Sincerely,Insan M FachrudinGeneral Manager

8/10 Good

CARLETON

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Good hotel with good buffet meals.
Stayed 1 night in Nov 2023
Response from Insan M Fachrudin - GM on 2 Dec 2023
Dear Guest,Horas!We very much appreciate your sharing regarding your stay experience at the ibis Styles Medan Pattimura.It is a great pleasure to know that you had a wonderful stay.We will share your review with our team. We are sure that this kind review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you for sharing your experience and we are looking forward to welcome you and family back to ibis Styles Medan Pattimura for another amazing journey.Sincerely,Insan M FachrudinGeneral Manager

6/10 Okay

ALI

Travelled with family
Good location
Stayed 5 nights in Apr 2023
Response from Insan M Fachrudin - GM on 21 May 2023
Dear Mr Ali,Greeting from Medan.We are absolutely delighted that you enjoyed your experience at ibis Styles Medan Pattimura and found your stay with us valuable. In ibis Styles Medan Pattimura, guest satisfaction has always become our priority. Thank you very much for sharing your experience. Appreciate your time to providing us this review of your experience and for highlighting the areas that made your stay enjoyable. We are also looking forward to welcome you back for another great stay with us Kind Regards,Insan M FachrudinGeneral Manager

4/10 Poor

Ainna

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
• Clogged water drain during shower. Shower water temperature didnt have in between hot and cold, is either too hot or too cold. •Towel wasnt that clean on the day of checking in. •Breakfast was alright. Didnt repeat for next few days of breakfast. • Location was nice, easy to get food nearby and go around on exploring the city.
Stayed 2 nights in May 2023
Response from Insan M Fachrudin - GM on 21 May 2023
Dear Ms Ainna,Horas!Thank you for taking the time to share your feedback. While we wish you had a better experience, it is input like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience and it's apparent in this case that we fell short. IIf you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.See you again Ms AinnaKind Regards,Insan M FachrudinGeneral Manager

10/10 Excellent

Dillon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing stay
we really loved this hotel and wish we couldve stayed longer. Breakfast buffet was so good, band playing int he evening, restaurant a la carte was delicious- was in love with the noodle soup. Rooms very clean
Stayed 1 night in Mar 2023
Response from Insan M Fachrudin - GM on 8 Apr 2023
Dear Mr Dillon,We are absolutely delighted that you enjoyed your experience at ibis Styles Medan Pattimura and found your stay with us valuable. In ibis Styles Medan Pattimura, guest satisfaction has always become our priority. Thank you very much for sharing your experience. Appreciate your time to providing us this review of your experience and for highlighting the areas that made your stay enjoyable. We are also looking forward to welcome you back for another great stay with us Kind Regards,Insan M FachrudinGeneral Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

8/10 Good

sariati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

6/10 Okay

Alvin

Stayed 4 nights in Oct 2021

10/10 Excellent

Muhamad Jeri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
great
Stayed 3 nights in Feb 2020
Response from GM on 7 Mar 2020
Dear Valued Guest, Horas! We highly appreciate the best rating score you gave for ibis Styles Medan Pattimura. We are delighted to know that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We are looking forward to welcoming you and family back for another wonderful experience. See you soon! Kind Regards, Insan M Fachrudin General Manager

8/10 Good

Suresh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is clean and neat.The check in staff was friendly .The breakfast was average.I was dissapointed with the quality of their strawberry jam which was very disapointing and was surprised there was no marmalade. Breakfast start at 6am but the egg station was only available around 6.20am .
Stayed 4 nights in Dec 2019
Response from gm on 21 Dec 2019
Dear Mr Suresh, Horas! We appreciate very much your sharing regarding your stay experience in ibis Styles Medan Pattimura. We are delightful to know that our facilities and services has made your stay wonderful. However, we regret to know that you had less perfect breakfast experience. Therefore, we would like to express our sincere apology. Your review will be shared with out hotel team to make sure that we always keep our service standard on high level. We are looking forward to welcome you and family back for another great experience Kind Regards, Insan M Fachrudin General Manager

10/10 Excellent

tan

Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from GM on 8 Sept 2019
Dear Valued Guest, Horas! We greatly appreciate the review you have given ibis Styles Medan Pattimura. It is delightful to know that our facilities and services have met your expectations, making it a pleasant experience for you while you are with us. This review will be our source of motivation to continue to improve our service for the satisfaction of ibis Styles Medan Pattimura guests. We look forward to welcoming you and your family back for a more pleasant experience in the near future. Warm regards, Retno Poernomo General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room size just nice. Elevator broke down took long time to fix back
Stayed 2 nights in Jul 2019
Response from GM on 27 Jul 2019
Dear Valued Guest, Horas! We highly appreciate your sharing regarding your stay experience in ibis Styles Medan Pattimura. It is delightful to know that our room facility has met your expectation. However, we regret to find out that our elevator facility has made your stay experience less perfect. Our team is working on fixing the problem. We believe that it will operating perfectly soon. We thank you so much for your kind review. We believe that your review will be a great source of motivation of keeping up our guests satisfactions. We are looking forward to welcoming you and family back to ibis Styles Medan Pattimura. See you soon. Kind Regards, Retno Poernomo General Manager

8/10 Good

Lian Gim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from GM on 27 Jul 2019
Dear Mr Lian Gim, Horas! We really appreciate the best review you gave for ibis Styles Medan Pattimura. It's nice to know that our facilities and services have met your expectations, making it a pleasant experience for you while you are with us. Your review will be a source of motivation for us to continue to improve our services for the satisfaction of the guests of ibis Styles Medan Pattimura. We look forward to welcoming you and your family back for a more enjoyable experience soon. Warm regards, Retno Poernomo General Manager

8/10 Good

Azri

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I love the big room and the cleanliness in general. However the double bed is smaller compared to other hotels even cheaper hotels. There are 2 elevator but during my 3 days stay, one one was working. This really a pain as the waiting time were unnecessary longer.
Stayed 2 nights in Jun 2019
Response from GM on 27 Jun 2019
Dear Bapak Azri, Horas! Thank you for taking time to share your staying experience in ibis Styles Medan Pattimura. It is very delightful to know that you love our spacious room in this review and our cleanliness has met your expectation. However, we do apologize for the inconvenience that occurred regarding our elevator was not working properly. We take note for all of your positive inputs and thank you for giving us such a good feedback. We will share your comment with our team and we are sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be more enjoyable than your previous one. we wish an opportunity to welcome you back in the nearest future. see you soon Mr Azri Best Regards Retno Poernomo General Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019
Response from GM on 4 May 2019
Dear Valued Guest, Horas! Thank you for taking time to share your staying experience in ibis Styles Medan Pattimura. It is very delightful to know that our facilities and services has up with your expectations. At Ibis Styles Medan Pattimura, we strive to provide a superior service experience for every customer. We look forward to welcoming you and family back to our hotel in the nearest future. See you soon. Warmest Regards, Retno Poernomo General Manager

8/10 Good

Matt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay with clean rooms. Only disadvantage is language and the rest are good. Pleasant location with good amenities and food nearby.
Stayed 4 nights in Apr 2019
Response from GM on 24 Apr 2019
Dear Matt, Horas! With great appreciation, we thank you very much for your kind sharing regarding your stay experience in ibis Styles Medan Pattimura. It is delightful to know that you had a pleasant stay with us. However, we regret to know that our language barrier has made your stay less perfect. It is our hope to still have the chance to welcome you and family back for another amazing journey. Warmest Regards, Retno Poernomo General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very good. There was nothing I did not like!!!
Stayed 8 nights in Mar 2019
Response from GM on 25 Mar 2019
Dear Valued Guest, Horas! With great appreciation, we thank you so much for sharing your stay experience in the ibis Styles Medan Pattimura. It is very delightful to know that you fond of our room facilities and services. However, your constructive feedback is very important to make us better. At Ibis Styles Medan Pattimura, we strive to provide a superior service experience for every customer. We look forward to welcoming you and family to our hotel again if the travel brings you back to Medan in the nearest future. See you soon! Kind Regards, Retno Poernomo General Manager

10/10 Excellent

Lea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and excellent staff
Excellent hotel and excellent staff. Rosity was especially helpful with all our travel plans.
Stayed 5 nights in Jan 2019
Response from GM on 6 Mar 2019
Dear Mr/s Swenson, Horas! We are absolutely delighted that you enjoyed your experience at ibis Styles Medan Pattimura. Our staffs are working hard each day to provide the very best service and I would like to thank you for highlighting their work. Your review is a source of motivation for our team and I will look forward to sharing it.  We find it so amazing that you enjoy your exploration in North Sumatera. Appreciate your time to providing us this review of your experience and for highlighting the areas that made your stay enjoyable. We are also looking forward to welcome you back for another great stay with us. Warmest Regards, Retno Poernomo General Manager

10/10 Excellent

Helmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort room
Stayed 2 nights in Feb 2019
Response from GM on 15 Feb 2019
Dear Bapak Helmy, Horas! We really appreciate your sharing regarding your stay experience in ibis Styles Medan Pattimura. It so delightful to know that you have a pleasant stay with our comfortable room. Your review will be shared with our team to ensure we always keep our standard in high level. We are looking forward to welcome you back at the nearest future. Warmest Regards, Retno Poernomo General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite good
Good
Stayed 1 night in Jan 2019
Response from GM on 15 Feb 2019
Dear Valued Guest, Horas! We highly appreciate your sharing regarding your stay experience in ibis Styles Medan Pattimura. It is delightful to know that our facilities and service has been up to your expectations. We are looking forward to welcoming you and family back to our hotel in the nearest future. Warm Regards. Retno Poernomo General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
easy check in , room as per request, no smoking smell along the corridor and room
Stayed 3 nights in Jan 2019
Response from GM on 16 Jan 2019
Dear Valued guest, Horas! We appreciate very much your sharing regarding your stay experience in the ibis Styles Medan Pattimura. It is delightful to know that our facilities and services has met your expectation. We are looking forward to welcome you and family back for another enjoyable experience. Warm Regards, Retno Poernomo General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from GM on 16 Jan 2019
Dear Valued guest, Horas! We appreciate very much your sharing regarding your stay experience in the ibis Styles Medan Pattimura. It is delightful to know that our facilities and services has met your expectation. We are looking forward to welcome you and family back for another enjoyable experience. Warm Regards, Retno Poernomo General Manager

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Room was comfy, but the service at the restaurant was very slow and the dessert I ordered was seemed like it had been in the freezer for a very very long time.
Stayed 1 night in Dec 2018
Response from GM on 18 Dec 2018
Dear Mr Michael, We very much appreciate your sharing regarding your stay experience in ibis Styles Medan Pattimura. It is very delightful to know that you fond of our room facilities. However, we regret your dining experience at our restaurant which less than perfection. Please accept our sincere apology for inconvenience caused. Your review will be shared with our hotel team to make sure this issue will not happen again in the future. Once again, we thank you for sharing your concern and we hope we still have the chance to welcome you and family back to ibis Styles Medan Pattimura in nearest future. Kind Regards, Retno Poernomo General Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
There is bed bug on the mattress. It was really unpleasant
Stayed 1 night in Dec 2018
Response from GM on 18 Dec 2018
Dear Valued Guest, Horas! We very much appreciate your sharing regarding your stay experience in ibis Styles.We are sorry that your experience did not match you expectations, please allow us to express our sincerest apologies. At ibis Styles Medan Pattimura, we strive to provide excellent service for all our guests, therefore your feed back is very important to us. Please rest assured that we are taking appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing concern and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Retno Poernomo General Manager

8/10 Good

Wendi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great new hotel. Nothing much around but there is very good local padang restaurant around the corner. Small pool and tiny gym but still happy with stay. Friendly staff that went out of their way to help.
Stayed 2 nights in Oct 2018
Response from GM on 9 Dec 2018
Dear Mr Wendi, Horas! With great appreciation we would like to thank you for your sharing regarding your stay in the ibis Styles Medan Pattimura. It is delightful to know that our facilities and services has been up to your expectations.Your review will be shared with our team to ensure we always strive to give our best service. We look forward to welcoming you and family back to ibis Styles Medan Pattimura at nearest future. Kind Regards, Retno Poernomo General Manager

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2018
Response from GM on 11 Dec 2018
Dear Bapak Vernon, Kami sangat berterima kasih atas ulasan yang Bapak berikan mengenai masa tinggal Bapak di ibis Styles Medan Pattimura. Sangat menyenangkan mengetahui bahwa fasilitas dan pelayanan kami telah memenuhi harapan Bapak. Kami sangat menantikan kunjungan berikutnya di waktu yang tidak lama lagi. Salam hangat, Retno Poernomo General Manager

10/10 Excellent

Suresh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel review
The hotel staff was very accomdating.The rooms was spacious and clean.The only shortfall there was no hairdryer .
Stayed 3 nights in Oct 2018
Response from GM on 18 Oct 2018
Dear Mr Suresh, We appreciate so much your kind review regarding your stay in ibis Styles Medan Pattimura. We glad to know that our facility and service has met your expectations. However, we are sorry for the less item in room as part of our facilities. We really hope that we still have the change to welcome you and family back to ibis Styles Medan Pattimura at the nearest future. Kind Regard, Retno Poernomo General Manager

8/10 Good

Sarjit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A new hotel with staff not really train well
Stayed 3 nights in Oct 2018
Response from GM on 18 Oct 2018
Dear Mr Sarjit, Thank you very much for your kind sharing regarding your stay in ibis Styles Medan Pattimura. We regrets that your stay is less perfect. We really appreciate your input for our team, so that we can improve our facilities and service. We would like to have another change to welcome you and family back to ibis Styles Medan Pattimura. With kind Regards, Retno Poernomo General Manager

10/10 Excellent

Suresh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel review
The hotel staff was very accomdating and their service was very good.The rooms was spacious and the only thing lacking there was no hair dryer in the room Stay
Stayed 3 nights in Oct 2018
Response from GM on 18 Oct 2018
Dear Mr Suresh, Greeting.... Wtih great appreciation, we really thank you for your kind sharing regarding your stay in ibis Styles Medan Pattimura. We really happy to know that our facilities and services has made your journey more enjoyable. However, we really sorry for in room less facility. It is our hope to be able to welcome you and family again to ibis Styles Medan Pattimura at the soonest. Kind Regards, Retno Poernomo General Manager

10/10 Excellent

Steven Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE HOTEL
Its was good hotel and new , im happy with their service , i will go again for sure.
Stayed 2 nights in Oct 2018
Response from GM on 18 Oct 2018
Dear Mr Steven Brian, Thank you so much for your sharing regarding your stay in ibis Styles Medan Pattimura. We glad that you really enjoy your stay with us. We will share your review to our hotel team to make sure that we keep the best service for all our guests. We look forward to welcoming you again very soon. Kind Regards, Retno Poernomo General Manager

10/10 Excellent

banhui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Ibis was recommended by an associate and it was truly a great recommendation. Our group of 8 had a very wonderful stay at the hotel. Service and staff were excellent.
Stayed 1 night in Sep 2018
Response from GM on 4 Oct 2018
Dear Valued Guest, With great appreciation, we thank you so much for your kind review regarding your stay experience in ibis Styles Medan Pattimura. It is a great pleasure to know that our facilities and services has met your expectations. We look forward to welcoming you and families back to our hotel very soon. Kind regards, Retno Poernomo General Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Stayed 5 nights in Aug 2018
Response from GM on 6 Sept 2018
Dear Valued Guest, We are so delightful for your sharing regarding your stay experience in ibis Styles Medan Pattimura. It is really a great pleasure to know that our facilities and service has been up to your expectations. The highlighted area that you shared has been notified by our concern. Once again, we thank you for your kind review. We looking forward to welcoming you back to ibis Styles Medan Pattimura Kind Regards, Retno Poernomo General Manager

10/10 Excellent

Jin, SG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean hotel in the heart of Medan
Check-in was a breeze, front desk was polite and helpful. Room is very cosy, rare to find a hotel which provides bolsters in addition to pillows. Airconditioning is easily adjusted to personal preference. Bedroom and bathroom are very clean. Good breakfast spread. This hotel provides great value.
Stayed 2 nights in Jul 2018
Response from General Manager on 8 Aug 2018
Dear Valued Guest, Thank you for taking time to sharing your experience stay during with ibis Styles Medan Pattimura, we are glad to know that you are happy to stay with us, and our facilities also services are meet your expectation. Hope your next visit will be happy same as previous. Warm Regards, Retno Poernomo General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recommended for any purpose trip (vacation, bussines, family)
Stayed 2 nights in Aug 2018
Response from General Manager on 8 Aug 2018
Dear Valued Guest, Thank you for the great review for ibis Styles Medan Pattimura, hope your next visit will be happy same like previous. Once again thank you for sharing. Warm Regards, Retno Poernomo General Manager

10/10 Excellent

sivakumar, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and good stay
Since it is a brand new hotel so everything was fine. I had a good stay at your respected hotel.
Stayed 2 nights in Jul 2018
Response from GM on 30 Jul 2018
Dear Mr Sivakumar, Warmest greeting from ibis Styles Medan Pattimura. Thank you for your effort for sharing us your stay experience when in our hotel. We feel great to know that our facilities and service has met your expectations. I will share this review to my team to make sure we always keep our service in high standard. We hope to welcome you back in near Future. Regards, Retno Poernomo - General Manager

8/10 Good

Bib, Malaysia

Liked: Staff & service, room comfort
Location average
First time to Medan. Whn to Parapat book a car & driver for 2 days & overnite at Astari htl. Nxt day the driver did not turn up. Astari htl staff did a good job immediate arranged another driver & car. Thk you Astari htl & i had a such a good driver name Pak Arwin
Stayed 4 nights in Jun 2018
Response from Ibis Styles Pattimura on 7 Jul 2018
Dear Valued Guest, Thank you for taking time to give us a review, and this is really a great story. Looking forward to welcoming you back in the near future. Warm regards, Management

8/10 Good

Hristo, Sofia, Bulgaria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, new modern hotel
I had a great work trip at this hotel. The building is modern, new, and well-maintained. Rooms are comfortable, but a bit basic. The facilities are nice as well, with a restaurant and pool. There is a supermarket next door.
Stayed 5 nights in Jun 2018
Response from Ibis Styles Pattimura on 7 Jul 2018
Dear Valued Guest Thank you very much for taking time to give us a review about your experience stay during with Ibis Styles PATTIMURA. We are glad to hear that you are happy to stay with us. It is something that my Team and I take a pride on it. Looking forward to welcoming you back to our Hotel in the near future. Sincerely Yours, Retno Poernomo General Manager

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Ibis Styles Pattimura on 7 Jul 2018
Dear Valued Guest Thank you for taking time to give score about your experience stay during with Ibis Styles PATTIMURA. Looking forward to welcoming you back to our Hotel in the near future. Sincerely Yours, Retno Poernomo General Manager

8/10 Good

WILLY, TANGERANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BRAND NEW HOTEL
JUST OPENED COUPLE MONTHS AGO. EVERYTHING IS BRAND NEW MOST OF STAFF ARE TRAINEE. STILL LEARNING. GOOD LOCATION
Stayed 1 night in May 2018
Response from Ibis Styles Pattimura on 7 Jul 2018
Dear Valued Guest, Thank you for taking time to give us a review about your experience during stay with Ibis Styles PATTIMURA. Glad to hear that you are happy to stay with us, we keep learning to be better and better to meet our Guest expectation. Looking forward to welcoming you back to our Hotel near future. Sincerely Yours, Retno Poernomo General Manager

10/10 Excellent

Haseen, Taiwan

Liked: Staff & service, property conditions & facilities, room comfort
perfect for a night in Medan city
stylishly well designed and decorated, with a nice pool, pool bar, comfy rooms, and most importantly great staff. Shoutout to Ocha from reservations for her hospitality, and sincerely wanting to help us when we asked for her assistance. Overall almost all staff were really helpful and cheerful. Loved our stay and would most definitely stay again should we find ourselves in Medan in the future.
Stayed 1 night in May 2018

4/10 Poor

Marie-Soleil, Québec, Canada

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
J'ai réservé mon séjour avec plus d'un mois d'avance, une chambre NON-FUMEUR. Je n'ai pas réservé dernière minutes. et quand je suis arrivée à l'hotel pour prendre ma chambre, on nous a dit que l'hotel était complet et que nous devrions prendre une chambre fumeur. Pour moi, cette erreur est très grave puisque ce n'est pas ce que j'ai commandé. De plus, l'odeur de la cigarette est très dérangeante pour ceux qui ne fume pas et au Canada la cigarette c'est pas comme en Indonésie, cela est de plus en plus mal vue de fumer et pour nous cela est très grave. Bien que je ne voulais pas cette chambre et que je voulais une chambre non-fumeur, ils n'ont rien fait mise à part camoufler la chambre de parfum. Ça sentait le mélanger de cigarette avec la fleur. C'était épouvantable... Alors, je suis déçu de mon séjour et j'ai l'impression que cette hotel n'écoute pas ses clients.
Stayed 2 nights in Jun 2019
Response from GM on 14 Dec 2019
Dear Ms Marie-Soleil, Horas! We very much appreciate for the time to tell us about your experience at the ibis Styles Medan Pattimura. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Ibis Styles Medan Pattimura, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you soon. Sincerely, Insan M Fachrudin General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bantalnya terlalu kempes...
Stayed 5 nights in Jul 2019
Response from GM on 6 Aug 2019
Tamu yang terhormat, Salam hangat dari ibis Styles Medan Pattimura. Kami sangat berterima kasih atas ulasan yang Anda bagikan mengenai masa tinggal Anda bersama kami. Kami mohon maaf apabila fasilitas kami kurang membantu kenyamanan Anda beristirahat. Ulasan Anda akan kami sampaikan ke departement terkait untuk memastikan kenyamanan semua tamu tamu kami tetap terjaga. Kami menantikan kunjungan Anda dan keluarga kembali ke hotel kami untuk pengalaman yang lebih menyenangkan. Hormat kami, Retno Poernomo General Manager

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from GM on 27 Jul 2019
Dear Marion, Horas! We appreciate the best score you give to ibis Styles Medan Pattimura regarding your stay experience in our hotel. We are delighted to learn that you had a comfortable and enjoyable stay. We are then glad that you experience the service level that we aspire to deliver to all of our guests. Thank you for your support to us. We would definitely love to host you back again and we will ensure everything is perfect and memorable. See you soon again. Kind Regards, Retno Poernomo General Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019
Response from GM on 22 Apr 2019
Dear Valued Guest, Horas! Thank you for taking time to share your staying experience in ibis Styles Medan Pattimura. It is very delightful to know that our facilities and services has up with your expectations. At Ibis Styles Medan Pattimura, we strive to provide a superior service experience for every customer. We look forward to welcoming you and family back to our hotel in the nearest future. See you soon. Warmest Regards, Retno Poernomo General Manager

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Very clean... Good facilities, staff always keep smile up
Stayed 1 night in Apr 2019
Response from GM on 16 Apr 2019
Dear Valued Guest, Horas! We really appreciate your kind review regarding your stay experience in ibis Styles Medan Pattimura. It is delightful to know that our service and facilities has met your expectations. Your generous review will be a great source of motivation for us to ensure that we deliver best service for all our guest at all time. We would like to welcome you and family back for another amazing experience. See you soon! Kind Regards, Retno Poernomo General Manager

10/10 Excellent

Tjahya

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Staffny kurang ramah, u/ panggil teknisi ke kamar memerlukan wkt yg sgt lama. Variasi sarapanny sangat beragam. Kamar mandi bersih dgn shower kekinian. Uk. TV sgt bsr u hrg yg dibyrkan. Signal wifi sgt lancar dan cukup cpt
Stayed 2 nights in Apr 2019
Response from GM on 4 May 2019
Dear Bapak Thahya, Horas! Terima kasih telah memberikan waktu Anda untuk memberi tahu kami mengenai pengalaman Anda di ibis Styles Medan Pattimura. Kami menyesal bahwa Anda mengalami hal yang tidak memenuhi harapan Anda; perkenankan kami menyampaikan permohonan maaf kami setulusnya. Di Ibis Styles, kami berusaha memberikan layanan yang lebih baik kepada setiap tamu; oleh karena itu, umpan balik Anda sangat penting bagi kami. Kami yakinkan Anda bahwa kami telah mengambil tindakan untuk mengatasi dan mencegah berulangnya masalah di masa depan. Kami berterima kasih atas kesediaan Anda membagi keprihatinan Anda kepada kami dan kami berharap agar Anda memberi kami kesempatan untuk melayani Anda lebih baik dalam waktu dekat. Hormat Kami, Retno Poernomo General Manager

8/10 Good

rizal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
kamarnya nyaman
kamarnya bagus dan nyaman. bangunannya baru
Stayed 3 nights in Jan 2019
Response from GM on 15 Feb 2019
Dear Bapak Rizal, Horas! Kami sangat berterima kasih atas kesediaan Anda dalam membagikan ulasan mengenai pengalaman menginap Anda di ibis Styles Medan Pattimura. Sangat menyenangkan mengetahui bahwa fasilitas dan pelayanan kami telah memenuhi harapan Anda. Hal ini akan kami sampaikan kepada tim kami guna tetap menjaga kenyamanan seluruh tamu - tamu ibis Styles Medan Pattimura. Kami sangat menantikan kunjungan Anda pada waktu yang tidak lama lagi. Salam hangat, Retno Poernomo General Manager

8/10 Good

Denise

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2019
Response from GM on 15 Feb 2019
Dear Denise, Horas! We very much appreciate your sharing regarding your stay experience in ibis Styles Medan Pattimura. It is delightful to know that our facilities and service has made your stay enjoyable. Your review will be shared with our team to ensure our standard of service is set in high level. We look forward to welcome you and family back to our hotel in the nearest future. Warmest Regards, Retno Poernomo General Manager