Breakfast served

Reviews of The Palms Resort of Mazatlan

3 out of 5
The Palms Resort of Mazatlan
Av. Camaron Sabalo 696, Zona Dorada, Mazatlán, SIN

Reviews

8.4

Very good

Rating 10 - Excellent. 497 out of 1011 reviews" "
Rating 8 - Good. 312 out of 1011 reviews" "
Rating 6 - Okay. 100 out of 1011 reviews" "
Rating 4 - Poor. 54 out of 1011 reviews" "
Rating 2 - Terrible. 48 out of 1011 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Gladys

Travelled with family
Liked: Staff & service
Disliked: Amenities
Overall hotel staff, both front desk and housekeeping were very friendly and helpful. We were able to check in a little early. Had a housekeeping issues that was resolved promptly. Restaurant staff, not so much. Also, most resorts/hotels have entertainment within the hotel but this resort didn’t.
Stayed 6 nights in Mar 2024

10/10 Excellent

Omar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay woth great food. Beach view was amazing.
Stayed 3 nights in Mar 2024

4/10 Poor

kathleen

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property was under constuction. Nothing was said when we bookedWorking until the middle of the night , noisy. Swim up bar was unavailable. We were directed to another pool, through piles of dirt, heavy equipment and the pool was in a great state of disrepair...peeling paint, missing tiles.... very old. There was a waiter to get drinks but he had to go all the way back to the main building so service took a very long time. Extremely disappointing to say the least. Certainly did not get what we paid for....rip off!
Stayed 2 nights in Mar 2024

10/10 Excellent

daisy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family oriented
Stayed 3 nights in Mar 2024
Response from Sales Manager on 19 Mar 2024
Thanks for your feedback. We are glad to know you enjoyed your stay with us. We are ready to welcome you back whenever you want.

10/10 Excellent

Karina

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
I was bummed the pool is not open.
Stayed 1 night in Mar 2024
Response from Sales Manager on 15 Mar 2024
We appreciate your feedback, we hope you can stay with us again to improve your experience. We are improving our recreational areas front of the beach to give you better service. We hope to see you soon and rediscover The Palms Resort of Mazatlan

10/10 Excellent

Veronica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed in this hotel twice an we always have the best experience. I just didn’t like that the pool was being remodeled an we couldn’t enjoy it as we liked too
Stayed 4 nights in Mar 2024
Response from Gerente de Ventas on 15 Mar 2024
Thanks for your feedback. We are glad to know you enjoyed your stay with us.We are improving our recreational areas front of the beach to provide better service; only our infinity pool will remain disabled for the moment.

4/10 Poor

anthony, Moreno Valley

Travelled with partner
Liked: Cleanliness, staff & service
Terrible first the infinity pool is renovating its olnly a little pool by the swim bar not to clean they have another pool by the club house was ok to crowd with children and people my personal opinion didn’t like the room was fine. Iron iron board hair dryer clean nice room no ocean view City view
Stayed 4 nights in Mar 2024
Response from Sales Manager on 6 Mar 2024
Thanks for your feedback and score. We are improving our recreational areas front of the beach, so at this time people will be able to fully enjoy the pool of our clubhouse. Only our infinity pool will remain disabled for the moment. We hope you can go back soon and discover The Palms Resort of Mazatlan

4/10 Poor

jillian

Travelled with family, Travelled with group
Disliked: Amenities
There’s a different language barrier and that none of the staff speech any English. I also felt that the locals were treated better than white visitors/Americans. Several staff would refuse to assist you. This happened exclusively in the Panama, bakery and restaurant. I’ve been going there forever and never experienced anything like this. The hotel were fabulous and friendly. The bellhops and cleaning staff were amazing
Stayed 6 nights in Feb 2024
Response from Sales Manager on 6 Mar 2024
We are very sorry that you had inconveniences during your stay with us, it is not the experience we want you to have when you choose us as your destination. We sincerely apologize for what happened. We are going to work to these situations do not happen again and you can fully enjoy your days off with the comfort and attention that you need. We appreciate your comments and hope to see you soon to rediscover The Palms Resort of Mazatlan! Kindest Regards

4/10 Poor

jillian

Travelled with family, Travelled with group
Disliked: Amenities
There’s a different language barrier and that none of the staff speech any English. I also felt that the locals were treated better than white visitors/Americans. Several staff would refuse to assist you. This happened exclusively in the Panama, bakery and restaurant. I’ve been going there forever and never experienced anything like this. The hotel were fabulous and friendly. The bellhops and cleaning staff were amazing
Stayed 6 nights in Feb 2024
Response from Sales Manager on 19 Mar 2024
We are very sorry that you had inconveniences during your stay with us, it is not the experience we want you to have when you choose us as your destination. We sincerely apologize for what happened at the restaurant. We are going to work to these situations do not happen again and you can fully enjoy your days off with the comfort and attention that you need. We appreciate your comments. Kindest Regards.

6/10 Okay

TANIA

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were construction projects over the pool, and the staff was unable to provide an option, just saying there is a casa club nearby, but ee have to cross the machinery installed by the sand. The hotel property is old. I definitely don’t return to this area.
Stayed 4 nights in Feb 2024
Response from Gerente de Ventas on 4 Mar 2024
Thanks for your feedback. We are improving our recreational areas front of the beach, so at this time you will be able to fully enjoy the pool of our clubhouse, more focused on adult guests; in addition, we have available the pool area next to the pool bar, the pool with sundeck and the kids pool, very familiar and fun spaces. Only our infinity pool will remain disabled for the moment.

10/10 Excellent

Yvonne

Liked: Cleanliness
Great time. Friendly staff. Room clean and neat. Thanks
Stayed 1 night in Mar 2024
Response from Sales Manager on 4 Mar 2024
Thanks for your feedback. We are glad to know you enjoyed your stay with us and we exceeded your expectations. We hope to see you soon.

6/10 Okay

Isvi

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
They were doing construction. So we couldn't use the pool or half of the area of the hotel and the food from the restaurant Panama was bad, it made us sick
Stayed 3 nights in Feb 2024
Response from Sales Manager on 4 Mar 2024
Thanks for your feedback and score. Thank you very much for youre comment, it help us improve! We are working in remodeling . We hope to see you soon and rediscover The Palms Resort of Mazatlan

6/10 Okay

Mayra

Travelled with family
Disliked: Property conditions & facilities
The property seemed old and damaged
Stayed 3 nights in Dec 2023
Response from Sales Manager on 28 Feb 2024
Thanks for your feedback. We are glad to know you enjoyed your stay with us. We are working in remodeling rooms and recreational areas. We hope to see you soon.

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very please
Stayed 3 nights in Feb 2024
Response from Gerente de Ventas on 28 Feb 2024
Thanks for your feedback. We are glad to know you enjoyed your stay. We'll be happy to welcome you back!

10/10 Excellent

jenny

Travelled with partner
La alberca esta en construcción
Stayed 3 nights in Feb 2024
Response from Gerente de Ventas on 28 Feb 2024
¡Gracias por sus comentarios y puntuación! Esperamos pronto tenerle de regreso y pueda redescubrirl The Palms Resort of Mazatlan.

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service
The property was under construction which they let us know ahead of time. Most of the time the construction did not interfere with our sleeping. But there were a few AM's when construction started around 7 AM. Staff were warm, friendly and tried to be accommodating. If you are travelling to use the resort as your main place to be at-I would highly suggest another resort. If you have plans sightseeing outside of the hotel and have other adventures to see-the hotel is lovely. I can't wait to see how all the construction turns out and would definitely recommend staying here once it's done.
Stayed 9 nights in Feb 2024
Response from Sales Manager on 27 Feb 2024
Thanks for your feedback. We are glad to know you enjoyed your stay with us. Thank you very much for youre comments! We are ready to welcome you back whenever you want and rediscover The Palms Resort of Mazatlan

6/10 Okay

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Gerente de Ventas on 23 Feb 2024
Nos alegra saber que disfrutó su estancia con nosotros. ¡Estamos listos para recibirle de nuevo!

10/10 Excellent

Katherine Louise

Travelled with partner
Everything was great. Rooms are a good size and well appointed. Area is nice to walk around. Staff at hotel speak English and are friendly and helpful. Only drawback was the rain
Stayed 4 nights in Feb 2024
Response from Sales Manager on 16 Feb 2024
Thanks for your feedback. We are glad to know you enjoyed your stay with us and we exceeded your expectations. Thank you very much for youre comments! We are ready to welcome you back whenever you want.

2/10 Terrible

James

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
resort under construction. Don't come here
Stayed 12 nights in Jan 2024
Response from Gerente de Ventas on 8 Feb 2024
We appreciate your feedback, we hope you can stay with us again to improve your experience. We are improving our recreational areas front of the beach and rooms. We'll be happy to welcome you back and rediscover the new, The Palms Resort of Mazatlan!

10/10 Excellent

Beatriz

Travelled with family
Outdated rooms
Stayed 3 nights in Dec 2023
Response from Gerente de Ventas on 3 Feb 2024
Thanks for your feedback and score. We are remodeling rooms and pool area, we hope to see you soon and rediscover The Palms Resort of Mazatlan

10/10 Excellent

Jose

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
La actitud de seguridad difiere mucho de la actitud del resto del staff. Entiendo que su trabajo no sea andar sonriendo y conviviendo con los huéspedes, pero tampoco estamos en una zona de peligro ni nada parecido. Muy sangrones. Y tener inhabilitado para huéspedes el estacionamiento contiguo, también molesta. Mucho tiempo para encontrar libre al bell boy y que vaya y venga con el carro.
Stayed 3 nights in Jan 2024
Response from Gerente de Ventas on 1 Feb 2024
Agradecemos su puntuación y nos alegra saber que disfrutó su estancia con nosotros. Sus comentarios nos ayudan a mejorar y seguir ofreciéndo grandes momentos. Vamos a canalizar sus observaciones con el departamento correspondiente para darle seguimiento y tomar las acciones que sean necesarias ¡Estamos listos para recibirle de nuevo!

10/10 Excellent

joel

Travelled with family
Liked: Amenities
Gtlreat
Stayed 2 nights in Jan 2024
Response from Gerente de Ventas on 31 Jan 2024
Thanks for your feedback. We hope to see you soon!

8/10 Good

Marsha Lynne

Liked: Amenities
I was at the Palms resort January 20-27, 2024. I was travelling alone, and my first room was booked mountainside. The facilities weren’t suitable for my mobility issues and they were kind enough to change my room to a handicap room with more grab bars in the bathroom. That was on the main floor facing the pool, which has been under construction all this time. Housekeeping was really good and the trouble with me is I needed more grab bars, even with the curbless shower. The bed in the handicap room was far too firm, so I needed other blankets under me to be comfortable. My suggestion, for any of the rooms would be to have at least one chair with arms. I had a lot of difficulty standing without that extra assistance. The staff at the front concierge area was very good and I’m sorry to the guy that I kept calling Diego instead of Alberto 😟 he arranged a cab for me to go to the airport on the morning of my departure The Panama restaurant is part of the resort and it is an exceptional restaurant, but it is so busy that I was never able to have breakfast there because it was too full. The hotel and Mexico tourist areas in general have really improved with handicap ramps just about everywhere except to the beach area. The Palms resort is very close to all the other tourist activities and money exchange.
Stayed 7 nights in Jan 2024
Response from Gerente de Ventas on 29 Jan 2024
Thanks for your feedback. We are glad to know you enjoyed your stay with us. Thank you very much for youre comments, they help us to improve! We are ready to welcome you back whenever you want and rediscover The Palms Resort of Mazatlan

6/10 Okay

Thang Xuan

Travelled with family
Disliked: Staff & service, property conditions & facilities
No gym, small swimming pool, no fridge in the room, not much choice of food in restaurant
Stayed 6 nights in Jan 2024
Response from Gerente de Ventas on 29 Jan 2024
Thanks for your feedback and score. Thank you very much for youre comment, it help us improve! We are ready to welcome you back whenever you want.

2/10 Terrible

Stacie

Disliked: Staff & service, property conditions & facilities
Got wrong room had to move the second day we were there and the construction was horrible and loud. Closed the only bar and no pool or hot tub. Don't go there ... Expedia didn't say anything about the construction going on ..
Stayed 6 nights in Jan 2024
Response from Gerente de Ventas on 29 Jan 2024
Thanks for your feedback. We are improving our recreational areas front of the beach, so at this time you will be able to fully enjoy the pool of our clubhouse, more focused on adult guests; in addition, we have available the pool area next to the pool bar, the pool with sundeck and the kids pool, very familiar and fun spaces. Only our infinity pool will remain disabled for the moment.We sorry about inconvenientes you had in your stay, we hope you give us the oportunity to stay again with us in future and rediscover The Palms Resort of Mazatlan

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent. Friendly staff. Food was delicious.
Stayed 4 nights in Jan 2024
Response from Gerente de Ventas on 29 Jan 2024
Thanks for your feedback. We are glad to know you enjoyed your stay with us and we exceeded your expectations. Thank you very much for youre comments! We are ready to welcome you back whenever you want.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, great views, great service! Staff is awesome, lots of places in this area to choose from, but this hotel is a standout...will definitely be back again, if you plan on visiting mazatlan give this place a try you won't be disappointed
Stayed 3 nights in Jan 2024
Response from Gerente de Ventas on 22 Jan 2024
Thanks for your feedback. We are glad to know you enjoyed your stay. We'll be happy to welcome you back!

8/10 Good

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All
Stayed 2 nights in Jan 2024
Response from Gerente de Ventas on 29 Jan 2024
Thanks! We're glad you had enjoyed a great experience. We hope to see you soon.

10/10 Excellent

fidel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is currently under construction and the heavy machinery work starts too early.. 0700 in the morning when that is the best ti.e to sleep!
Stayed 1 night in Jan 2024
Response from Sales Manager on 11 Jan 2024
We appreciate your feedback, we hope you can stay with us again to improve your experience. Now, we're improving our recreational areas front of the beach so we sorry about inconvenients to sleep. We are working hard to finish remodeling as soon as posible. Kindest Regards

10/10 Excellent

fidel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding!
Stayed 2 nights in Jan 2024
Response from Sales Manager on 9 Jan 2024
Thanks for your feedback. We are glad to know you enjoyed your stay. We'll be happy to welcome you back!

10/10 Excellent

Horacio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are nice and Friendly
Stayed 4 nights in Dec 2023
Response from Gerente de Ventas on 9 Jan 2024
Thanks! We're glad you had enjoyed a great experience. We hope to see you soon.

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Gerente de Ventas on 9 Jan 2024
Gracias por su puntuación, esperamos pronto poderle recibir nuevamente. Saludos

4/10 Poor

David

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Gerente de Ventas on 8 Jan 2024
Gracias por su puntuación, esperamos pronto poderle recibir nuevamente. Saludos

6/10 Okay

Tarit

it was good
Stayed 2 nights in Dec 2023
Response from Gerente de Ventas on 8 Jan 2024
Thanks! We're glad you had enjoyed a great experience. We hope to see you soon.

10/10 Excellent

Victor, Gardena

Stayed 1 night in Dec 2023
Response from Gerente de Ventas on 17 Jan 2024
Gracias por su puntuación. Esperamos verle pronto

2/10 Terrible

Monica

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was closed and will be for months. They are understaffed and really shouldn’t be in the hospitality industry. The restaurant Panama bought the hotel….they are extremely thrifty and it shows. What a shame as this was such a gem in the past.
Stayed 4 nights in Dec 2023
Response from Sales Manager on 8 Jan 2024
We are very sorry that you had inconveniences during your stay with us, it is not the experience we want you to have when you choose us as your destination. We sincerely apologize for what happened. We are going to work to these situations do not happen again and you can fully enjoy your days off with the comfort and attention that you need. We appreciate your comments.Now, we are improving our recreational areas front of the beach, so at this time you will be able to fully enjoy the pool of our clubhouse, more focused on adult guests; in addition, we have available the pool area next to the pool bar, the pool with sundeck and the kids pool, very familiar and fun spaces. Only our infinity pool will remain disabled for the moment.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience! The best staff and the best food! Unfortunately, the pool was under repairs
Stayed 3 nights in Dec 2023
Response from Sales Manager on 8 Jan 2024
Thanks! We're glad you had enjoyed a great experience.We are improving our recreational areas front of the beach, so at this time you will be able to fully enjoy the pool of our clubhouse, more focused on adult guests; in addition, we have available the pool area next to the pool bar, the pool with sundeck and the kids pool, very familiar and fun spaces. Only our infinity pool will remain disabled for the moment.We hope to see you soon and rediscover the new The Palms Resort of Mazatlan

8/10 Good

Dacia

Stayed 6 nights in Dec 2023
Response from Gerente de Ventas on 10 Jan 2024
Agradecemos sus tiempo en calificarnos, esperamos poderle recibir pronto.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Gerente de Ventas on 8 Jan 2024
Gracias por su puntuación, esperamos pronto poderle recibir nuevamente. Saludos

10/10 Excellent

Laura

Stayed 2 nights in Dec 2023
Response from Gerente de Ventas on 8 Jan 2024
Gracias por su puntuación, esperamos pronto poderle recibir nuevamente. Saludos

10/10 Excellent

Jose

Response from Gerente de Ventas on 13 Feb 2024
Gracias por su puntuación, esperamos pronto poderle recibir nuevamente. Saludos

8/10 Good

laurie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location & a good deal
Stayed 1 night in Dec 2023
Response from Gerente de Ventas on 5 Dec 2023
Thanks! We're glad you had enjoyed a great experience. We hope to see you soon.

8/10 Good

Ilse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Gerente de Ventas on 8 Jan 2024
Gracias por su puntuación, esperamos pronto poderle recibir nuevamente. Saludos

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mazatlan
The in House Restaurant was fantastic .The room service is the Restaurant and very affordable.Overall 10 and they arange transportation if need.
Stayed 4 nights in Nov 2023
Response from Sales Manager on 1 Dec 2023
Thanks for your feedback. We are glad to know you enjoyed your stay with us and we exceeded your expectations. Thank you very much for youre comments! We are ready to welcome you back whenever you want.

10/10 Excellent

Janet

Stayed 4 nights in Nov 2023
Response from Gerente de Ventas on 8 Jan 2024
Gracias por su puntuación, esperamos pronto poderle recibir nuevamente. Saludos

2/10 Terrible

Frank

Disliked: Cleanliness, staff & service, property conditions & facilities
Some of the food staff made it a bad experience
Stayed 1 night in Nov 2023
Response from Maricarmen on 24 Nov 2023
We appreciate your feedback, we hope you can stay with us again to improve your experience. We are going to work so that these situations do not happen again and to be able to continue providing the best service. We'll be happy to welcome you back!

8/10 Good

Jesus

Stayed 3 nights in Nov 2023
Response from Gerente de Ventas on 8 Jan 2024
Gracias por su puntuación, esperamos pronto poderle recibir nuevamente. Saludos

8/10 Good

manuel

Stayed 4 nights in Nov 2023
Response from Gerente de Ventas on 17 Nov 2023
Gracias por su puntuación, esperamos pronto poderle recibir nuevamente. Saludos

2/10 Terrible

sarah

Stayed 1 night in Nov 2023
Response from Gerente de Ventas on 5 Dec 2023
Agradecemos su tiempo en calificarnos. Esperamos recibirle pronto.Saludos Cordiales.

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service
Las condiciones de la alberca necesitan mejorar
Stayed 4 nights in Oct 2023
Response from Gerente de Ventas on 1 Nov 2023
Agradecemos la calificación brindada y nos alegra saber que disfrutó su estancia con nosotros. Sus comentarios nos ayudan a mejorar y seguir ofreciéndo grandes momentos. ¡Estamos listos para recibirle de nuevo!