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Reviews of Holiday Inn Express Manila Newport City, an IHG Hotel

3 out of 5
Holiday Inn Express Manila Newport City, an IHG Hotel
1 Jasmine Drive, Pasay, Manila

Reviews

8.2

Very good

Rating 10 - Excellent. 476 out of 1002 reviews" "
Rating 8 - Good. 283 out of 1002 reviews" "
Rating 6 - Okay. 134 out of 1002 reviews" "
Rating 4 - Poor. 63 out of 1002 reviews" "
Rating 2 - Terrible. 46 out of 1002 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
poor internet connection
Stayed 3 nights in Apr 2024

2/10 Terrible

Dannette

Disliked: Cleanliness, staff & service, property conditions & facilities
My family used to love to stay here but the last time the room smelled like mold. We contacted the front desk but was ignored for the most part. Very disappointed.
Stayed 3 nights in Apr 2024

10/10 Excellent

Joemer, Juneau

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect distance from shopping across the street.
Stayed 3 nights in Jan 2024

6/10 Okay

Susan

Liked: Cleanliness, amenities
Poor internet connection in my room.
Stayed 3 nights in Apr 2024

10/10 Excellent

Rene P

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its convenient to where I go
Stayed 3 nights in Apr 2024

2/10 Terrible

BLAKE

Disliked: Amenities
Property did not let me change dates due to travel delays. Didn't even get to stay here.
Stayed 1 night in Apr 2024

8/10 Good

Peter Philip

Travelled with partner
Liked: Cleanliness, staff & service
Reasonable price and friendly staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Slawomir Pawel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was very slow but staff were very nice room was good but no where to put clothing except a few hangers Breakfast was poor not much variety no hot water in shower Marks 6 out of 10
Stayed 1 night in Apr 2024

10/10 Excellent

Richard

Liked: Staff & service, property conditions & facilities
The hotel is very close to the airport and my room was quiet although it is near the airport so you may want to check with the hotel to not face the road if noise is a concern. The rooms were clean. The area to improve on is the Breakfast Buffet when it comes to cleanliness. It's tough because it is very crowded but I would take a serious look at the yogurt station and the peanut butter. The problem is leaving out a big open bowl of yogurt with a spoon that falls into the yogurt with everyone touching it. Same for the peanut butter. It is better to have individual cups of yogurt (or don't offer it at all) and individual packets of peanut butter as they have for honey and jam. As a result, it looks unhygienic even for those not eating it. Otherwise, I enjoyed the hotel and the staff were always helpful and friendly.
Stayed 7 nights in Mar 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel
Stayed 1 night in Mar 2024

6/10 Okay

Michael

Overall I like the hotel the location was good it was clean and people were nice. The only complaint I have is the food at the buffet is always cold. They need to keep it warm for the entirety of the buffet I don’t like to eat cold food.
Stayed 3 nights in Apr 2024

8/10 Good

roberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are great.
Stayed 1 night in Mar 2024

8/10 Good

john

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

4/10 Poor

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Gerald

Travelled with partner
Easy check in staff very nice and professional.
Stayed 2 nights in Apr 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Matthew

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Portia, Twentynine palms

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience,safe ,staff are great and mostly I enjoyed their brunch Buffet
Stayed 1 night in Mar 2024

10/10 Excellent

Billy Sunday T

Stayed 1 night in Mar 2024

10/10 Excellent

Robert, St. Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were very comfy. Value for your dollar for sure.
Stayed 1 night in Mar 2024

10/10 Excellent

Gary, Deerfield Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and goes out of their way to please the guests.
Stayed 1 night in Mar 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024

6/10 Okay

Elaine

Stayed 2 nights in Mar 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy thank you
Stayed 1 night in Mar 2024

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024

10/10 Excellent

Michael, Merritt Island

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect proximity to the airport.
Stayed 1 night in Mar 2024

10/10 Excellent

Alberto, Viriginia Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Mar 2024

8/10 Good

Raul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is within walking distance from the Airport . Clean, conviniant to do anything you need.this is one of many good hotels in Newport City. All the street is hevely Garded by security. This is the 4th time I stay in this Hotel.Recomended Yes.
Stayed 2 nights in Mar 2024

8/10 Good

romeo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to the airport.
Stayed 1 night in Feb 2024

8/10 Good

ANGELINA, San Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I
Stayed 3 nights in Feb 2024

10/10 Excellent

Kuldip

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport and other amenities
Stayed 1 night in Mar 2024

8/10 Good

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to casino, shopping and many dining options in the area.
Stayed 1 night in Feb 2024

10/10 Excellent

Chad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great as always
Stayed 1 night in Mar 2024

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, amenities
No hot water in shower
Stayed 1 night in Mar 2024

10/10 Excellent

carlos, san diego

Easy reservation on line and checkin , location near airport convenient , security of guest taken in consideration
Stayed 2 nights in Feb 2024

8/10 Good

D Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was as expected, but dining was very limited
Stayed 1 night in Feb 2024

10/10 Excellent

Rosalinda

Liked: Staff & service, property conditions & facilities
Closer to airport
Stayed 1 night in Feb 2024

10/10 Excellent

Bruce

Stayed 15 nights in Feb 2024

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Cheryl

The room was fine a little smaller than i expected but was only there for 1 night, however for the price I paid in CND currency I did expect more in Manila. The real issue were the lights flicking on and off through out the night and then at approximately 2 am they just kept going on and off constantly so I ended up having to get up. Received breakfast vouchers which were absolutely pointless since the restaurant didn’t open until 6 am. So many people have to be at the airport very early for early am flights I think they need to address this inconvenience.
Stayed 1 night in Feb 2024

2/10 Terrible

Jonathon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Myrna, Mililani

Liked: Cleanliness, property conditions & facilities
The breakfast was good w/ different choices of food each day. The dining set up was nice and clean. Staffs were friendly, always had a smile on their face. Will be back again when we stay in Manila.
Stayed 3 nights in Feb 2024

10/10 Excellent

Clarita

Liked: Cleanliness, amenities, property conditions & facilities
I like it.
Stayed 1 night in Feb 2024

10/10 Excellent

Eng Seng

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable and good service
Stayed 3 nights in Feb 2024

8/10 Good

Russel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended!
Stayed 2 nights in Feb 2024

8/10 Good

Nolan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Nelson

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024