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Convenient location. Well appointed gym. Nice bartender and bar snacks. There was a very off-putting stain on the carpet in the room, the toilet didn't flush easily and we didn't have any wash cloths.
Khiry was the gentleman who checked us in and he was an absolute charm! Very knowledgeable about the area, polite, professional and helpful. I’ll be back.
I asked for quite room and not too far because I have back problem and she put me in the farst room at the end of the hallway and by the highway I couldn’t sleep and I have next day flight room 650 will never forget
Saud
Stayed 1 night in Feb 2024
10/10 Excellent
DAHIRIA
16 Jan 2024
DAHIRIA
6/10 Okay
Chichuan, livingston
16 Jan 2024
Liked: Cleanliness, staff & service
the staff should reset the alarm clock in the room. my room alam clock went off around 5:30am in the morning and made our sleep terrible.
the carpet in our room was clearly not vacuumed, there was some sort of a wrapper in plain sight. The sink area in the bathroom was also not wiped down ... that's unfortunate because otherwise the facility was good and front desk staff very helpful and friendly at 11pm!!
No microwave ls in rooms. But we found out on our last night that once can be requested to be put in. The bathroom room doors are sliding barn doors. They're loud and don't do much to black noise.
I usually stay at this Westin anytime I’m in this area overall it was a good stay, but the only complaint I have is with the bathroom. The bathroom is somewhat outdated compared to other Westin hotels. And it could’ve been way more cleaner than it was. When I was entered the bathroom there was water on the floor, the walls behind the sink and in the shower were dirty , leftover hair from prev guest, the walls were discolored and the paint was peeling. Which wasn’t the best to look at when taking a shower. I even requested the bathroom be cleaned and they half cleaned at the time I requested it.
I don’t recall the bathroom being so disgusting my previous stays. I hesitate to stay at this particular location again.
The hotel staff was excellent, very friendly and accommodating. The room did not seem to be adequately cleaned. There was a random suite jacket, and the phone jack box was kicked out of the wall, lingering on the floor.
The hotel is very clean and comfortable making the hotel a very nice place to stay. The staff are polite, helpful and efficient. The location is convenient and easy to get to with the local highways. Only issue is the noise from the highways is rather loud.
The ice machines were not working the last two times we stayed at the hotel. Not sure why they have not been fixed.
I love the friendly welcome from front desk staff and ease of check in & self parking. Also, Nelson, the bartender in the restaurant, gave exceptional service, recommendations about food, wine & things to do in the area! He made our stay awesome!
It was underwhelming for a Westin. Westin brands I think comes with comfort. I was there two days. No drinks in soda machine. First. Two, lighting was dim in room. Coffee - cream and sofas not plentifully stocked. Go to work first day and come back. No clean towels or trash removed or bed made. Disappointing. That was the biggest. Maybe it’s a DC way. But it was expensive for the rates around the area. No restaurants close by so had to door dash’s. Which is fine but just not a great area. It was close
Tomhighway so that was a plus. Valet was on top of getting car in and out. So that was five star.