Room amenity

Reviews of Candlewood Suites Manassas, an IHG Hotel

2.5 out of 5
Candlewood Suites Manassas, an IHG Hotel
11220 Balls Ford Rd, Manassas, VA

Reviews

8.2

Very good

Rating 10 - Excellent. 301 out of 627 reviews" "
Rating 8 - Good. 177 out of 627 reviews" "
Rating 6 - Okay. 74 out of 627 reviews" "
Rating 4 - Poor. 33 out of 627 reviews" "
Rating 2 - Terrible. 42 out of 627 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Sulma, Centreville

Liked: Cleanliness
Disliked: Staff & service
Charged incidental fee for no reason. They continuously charged my card with different amounts.
Stayed 1 night in Feb 2024

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was super cute and comfy
Stayed 2 nights in Feb 2024
Response from Management on 26 Feb 2024
Thank you so much for your feedback, We hope to see you soon again at the hotel.Sincerely,Management

10/10 Excellent

James, Owasso

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The management at the property, especially Jessica and JJ, will work to take care of the customer. You couldn’t ask for a better group of people to make your stay a 5 star stay. I appreciate all the management and custodians, everyone is so polite. You won’t be disappointed, it is also very safe and quite and in a great location.
Stayed 10 nights in Jan 2024
Response from Management on 26 Feb 2024
Thank you so much for your feedback, We hope to see you soon again at the hotel.Sincerely,Management

6/10 Okay

Jackie

Liked: Amenities, property conditions & facilities
Candlewoods are a good chain, this location in Manassas is tucked away on a low-key stretch of road between a gas station and an industrial park so if you need anything your driving to get it, unless you use their convenience store. The property itself is in good shape, and the design of the suites is minimalist and tasteful. The desk staff was polite but could be more attentive. The house keeping staff dropped the ball; the couch in my room was a mess with dried on stains. Everything else was clean but that one omission was very weird.
Stayed 2 nights in Dec 2023
Response from Management on 26 Feb 2024
Thank you so much for your feedback, We hope to see you soon again at the hotel.Sincerely,Management

6/10 Okay

Whitney

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Management on 26 Feb 2024
Thank you so much for your feedback, We hope to see you soon again at the hotel.Sincerely,Management

10/10 Excellent

Jonathan

Stayed 3 nights in Dec 2023

10/10 Excellent

Gustav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay.
A nice hotel. The kitchen was a plus. The room was very clean and comfortable. Checkin and checkout were easybwith friendly staff. I would stay here again.
Stayed 1 night in Oct 2023

6/10 Okay

Michael

Liked: Property conditions & facilities
Everything was great, except for the key card and getting into the room. Almost every time I went back to the room it took me several times using the key card to get into my room, and I almost had to go back a few times to the front desk and asked the person about it.
Stayed 1 night in Sep 2023

10/10 Excellent

Pamela

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on 30 Oct 2023
Hi Pamela,Thank you for taking the time to tell us about your experience at Candlewood Suites MANASSAS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at 7035300550 or cwsmanassas@gmail.com.Sincerely,Management

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on 30 Oct 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites MANASSAS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at 7035300550 or cwsmanassas@gmail.com.Sincerely,Management

8/10 Good

Persus

Stayed 1 night in Oct 2023

10/10 Excellent

Giannina

Travelled with partner
I loved having a full kitchen!
Stayed 3 nights in Oct 2023
Response from Management on 25 Oct 2023
Thank you for taking the time to tell us about your experience at Candlewood Suites MANASSAS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact me directly at 7035300550 or cwsmanassas@gmail.com.Sincerely,Management

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, quiet ut not far from gas and eaterues.
Stayed 1 night in Oct 2023

6/10 Okay

CHELSEY

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. And clean. We’ll taken care of.
Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Rae’Nicia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I liked the kitchen in the room. Very resourceful.
Stayed 3 nights in Sep 2023

10/10 Excellent

Kayla

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Comfy beds. Mirror lighting was a fav of mine personally and my bf loved the layout of the room
Stayed 2 nights in Sep 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I pick looked like the pics. Check in was easy and fast. The only problem I had was trouble w key card and door hard to open several times.
Stayed 1 night in Sep 2023

10/10 Excellent

Jerica

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, clean, service was great and we got to check in a couple hours early. Staff was super friendly. If we ever come back to the area, we would for sure come stay here again.
Stayed 1 night in Sep 2023

10/10 Excellent

Johanna Rivera

Liked: Cleanliness
Stayed 1 night in Sep 2023

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable
We stay one night and the room was very nice and comfortable and I'd stay again.
Stayed 1 night in Sep 2023

10/10 Excellent

Alexis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 4 nights in Sep 2023

6/10 Okay

Jasmine

Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from Management on 10 Oct 2023
Thank you for your feedback, hope to see you soon.Best RegardsManagement

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Management on 11 Sept 2023
Dear John,Thank you for taking the time to tell us about your experience at Candlewood Suites MANASSAS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.Sincerely,Management

8/10 Good

Ben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can't go wrong with Candlewood. I always look for them when planning a trip. For the money you will not find a chain that's better appointed or more clean.
Stayed 1 night in Sep 2023
Response from Management on 6 Sept 2023
Dear Ben,Thank you for taking the time to tell us about your experience at Candlewood Suites MANASSAS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.Sincerely,Management

8/10 Good

Selena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk attendant Jessica made the stay a pleasant one despite the construction that surrounded the building, out of their control.
Stayed 1 night in Sep 2023
Response from Management on 6 Sept 2023
Dear Selena,Thank you for taking the time to tell us about your experience at Candlewood Suites MANASSAS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.Sincerely,Management

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great job Candlewood Suites!
This is an exceptional hotel! Definitely clean, and great service at the check in desk! I would definitely recommend to anyone!
Stayed 1 night in Aug 2023
Response from Management on 6 Sept 2023
Dear Christopher,Thank you for taking the time to tell us about your experience at Candlewood Suites MANASSAS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.Sincerely,Management

10/10 Excellent

Allison

Stayed 1 night in Aug 2023
Response from Management on 11 Sept 2023
Dear Allison,Thank you for taking the time to tell us about your experience at Candlewood Suites MANASSAS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.Sincerely,Management

6/10 Okay

Nicole

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Management on 6 Sept 2023
Dear Nicole,Thank you for taking the time to tell us about your experience at Candlewood Suites MANASSAS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.Sincerely,Management

10/10 Excellent

Robert

Stayed 1 night in Aug 2023
Response from Management on 6 Sept 2023
Dear Robert,Thank you for taking the time to tell us about your experience at Candlewood Suites MANASSAS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.Sincerely,Management

10/10 Excellent

Daniela

Stayed 1 night in Aug 2023
Response from Management on 6 Sept 2023
Dear Daniela,Thank you for taking the time to tell us about your experience at Candlewood Suites MANASSAS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.Sincerely,Management

2/10 Terrible

Ryan

Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
A very nice hotel. Room was spacious and bed was very comfortable. Would definitely stay again.
Stayed 1 night in Jul 2023

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every person I met at the front desk was super sweet
Stayed 2 nights in Jul 2023
Response from Management on 6 Sept 2023
Dear Shelby,Thank you for taking the time to tell us about your experience at Candlewood Suites MANASSAS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.Sincerely,Management

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I just stayed overnight for concert at JiffyLube. But the bed was comfortable and the room was clean, and there was free coffee in the morning.
Stayed 1 night in Jul 2023

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, room comfort
Candlewood stay
Room was clean and check in was quick. Room smelled like someone had been smoking, though. Notified the manager and he said it was probably the cleaning solution. After a while you got used to it. Would still stay here again. Close to many attractions and food choices.
Stayed 1 night in Jul 2023
Response from Management on 6 Sept 2023
Dear Bill,Thank you for taking the time to tell us about your experience at Candlewood Suites MANASSAS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.Sincerely,Management

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Bobby

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the best hotels that I have ever stayed in. Very Clean and the staff were awesome. We were headed to a concert and this couldn't been in a better location. But no matter why you want to stay overnight at a hotel, this is the place to do so.
Stayed 1 night in Jul 2023
Response from Management on 6 Sept 2023
Dear Bobby,Thank you for taking the time to tell us about your experience at Candlewood Suites MANASSAS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.Sincerely,Management

6/10 Okay

Gwendolyn

Travelled with family
It was okay
Stayed 2 nights in Jul 2023
Response from Management on 17 Jul 2023
Dear Gwendolyn,Thank you for taking the time to tell us about your experience at Candlewood Suites MANASSAS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.Sincerely,Management

10/10 Excellent

Leonard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Management on 11 Jul 2023
Dear Leonard,Thank you for taking the time to tell us about your experience at Candlewood Suites MANASSAS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.Sincerely,Management

10/10 Excellent

Roger

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Management on 7 Jul 2023
Dear Roger,Thank you for taking the time to tell us about your experience at Candlewood Suites MANASSAS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.Sincerely,Management

2/10 Terrible

Jennifer

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
STAY AWAY. Incompetent staff double charged me and they “don’t know how to fix it”. Hotel is dirty, smelly, and very sad. Literally none of the staff have any clue what they’re doing. Credit card machine is 100 years old. Go anywhere else
Stayed 1 night in Jun 2023
Response from Management on 27 Jun 2023
Jennifer,Thank you for taking the time to tell us about your experience at Candlewood Suites MANASSAS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, property conditions & facilities
Staff was great and place was clean
Stayed 1 night in Jun 2023
Response from Management on 27 Jun 2023
Nicole,Thank you for taking the time to tell us about your experience at Candlewood Suites MANASSAS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.

10/10 Excellent

Grace

Stayed 1 night in Jun 2023
Response from Management on 17 Jul 2023
Dear Grace,Thank you for taking the time to tell us about your experience at Candlewood Suites MANASSAS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.Sincerely,Management

2/10 Terrible

Jessica

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
There was a dirty condom on the floor of my hotel room when i got there. I had items stolen from my bag, and when i checked out they STILLcharged me the 50$ room deposit even though we left the room just fine. Very unpleased with the whole experience.
Stayed 2 nights in Jun 2023
Response from Management on 27 Jun 2023
Jessica,Thank you for taking the time to tell us about your experience at Candlewood Suites MANASSAS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.

10/10 Excellent

Daria

Stayed 2 nights in Jun 2023
Response from Management on 7 Jul 2023
Dear Daria,Thank you for taking the time to tell us about your experience at Candlewood Suites MANASSAS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Definitely worth the money you pay for it. Room had everything that you need. Staff was very nice. Cleanliness of room could have been a bit better, but it was offset by the price per night. But overall, had a nice experience there-
Stayed 7 nights in Jun 2023
Response from Management on 15 Jun 2023
Thomas,Thank you for taking the time to tell us about your experience at Candlewood Suites MANASSAS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites.