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Reviews of The Sterling

4 out of 5
The Sterling
No. 43, Jalan Temenggong, Malacca City, Malacca

Reviews

7.6

Good

Rating 10 - Excellent. 150 out of 602 reviews" "
Rating 8 - Good. 269 out of 602 reviews" "
Rating 6 - Okay. 106 out of 602 reviews" "
Rating 4 - Poor. 58 out of 602 reviews" "
Rating 2 - Terrible. 19 out of 602 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lieh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Muhamad Danish on 19 Dec 2023
Dear Lieh,Thank you for spending your time to review us on your recent stay in The Sterling Boutique Hotel Melaka. We really appreciate a superb score given and we wish to welcome you back in this Historical City.Best regards,Danish

8/10 Good

Aram

Travelled with family
Liked: Cleanliness, staff & service
Old but great location
Stayed 1 night in Dec 2023
Response from Muhamad Danish on 19 Dec 2023
Dear Aram,We appreciate the score given and we wish to welcome you back in this Historical City.Best regards,Danish

8/10 Good

suratman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is safe and quiet...walkable to the nearest attraction centers.
Stayed 2 nights in Nov 2023
Response from Muhamad Danish on 28 Nov 2023
Thank you for your response and we really appreciate the score given. We wish to welcome you back in this Historical City.Best regards,Danish

10/10 Excellent

Xie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Muhamad Danish on 11 Nov 2023
Dear Xie,Thank you for a perfect score given and wish to welcome you back in this Historical City.Best regards,Danish

8/10 Good

Betty san san

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Muhamad Danish on 7 Nov 2023
Thank you for your feedback and we appreciate the score given.

4/10 Poor

Wen Bin Sean

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were uninteresred before 3pm. Reception was present but on the phone. Only saving grace of the hotel is Wong who attended to us when we arrived before 3pm. We were allowed to deposit our luggage. Rest of the stay was "meh" corridoor was covered in obvious water patch. Rooms were spacious, everything was chargeable. Nice if you like bugs for room mates
Stayed 2 nights in Oct 2023
Response from Muhamad Danish on 31 Oct 2023
Thank you for your review.

10/10 Excellent

RAYMOND MT

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was nice and very convenience location.
Stayed 2 nights in Oct 2023
Response from Muhamad Danish on 14 Oct 2023
The Siu,Thank you for the perfect score given and wish to welcome you back in this Historical City.Best regards,Danish

6/10 Okay

Su anne

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
It’s an average hotel. More friendlier for couples without kids.
Stayed 1 night in Sep 2023
Response from Danish on 30 Sept 2023
Dear Su,Thank you for your response and sorry for not being able to meet your expectation.Best regards,Danish

6/10 Okay

Choong Mei

Stayed 1 night in Jun 2023
Response from Muhamad Danish on 7 Jul 2023
Thank you for your review.Best regards,Danish

10/10 Excellent

Kok kin

Stayed 2 nights in Jun 2023
Response from Muhamad Danish on 20 Jun 2023
Dear Kok Kin,Thank you for your feedback and wish to welcome you back in this Historical City.Best regards,Danish

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was a good stay. Had all the basic amenities and was close to the red square and Jonker street. They had maintenance on our floor which took out power and water but we were heading out anyways and by the time we were back, it was all functioning with no problems.
Stayed 2 nights in May 2023
Response from Danish on 12 Jun 2023
Dear Nicholas,Thank you for spending your time to review us on your recent stay in The Sterling Boutique Hotel Melaka. We appreciate a superb score given and glad to know you were enjoying your stay despite the issue of power and water supply disruption that time. Our team members are always ready to respond on any issues related on the facilities. However, the technical problem might still happen out of our control. We appreciate your patience and wish to welcome you back in this Historical City.Best regards,Danish

8/10 Good

Pey

Stayed 1 night in Dec 2022
Response from Danish on 30 Dec 2022
Thank you for the score given and wish to welcome you back in this Historical City.

8/10 Good

SYUHADA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Danish on 27 Feb 2022
Dear Sir/Madam, Thank you for choosing us and hope to serve you in the future. Regards, The Sterling Boutique Hotel Melaka.

10/10 Excellent

Mun Loong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staffs were very helpful, always ready to help us with the door when we had a handful of bags haha. The environment was great too, walking distance to tourist attractions. Room was clean as expected. Overall great service and great stay!
Stayed 1 night in Dec 2021
Response from Danish on 27 Feb 2022
Dear Sir/Madam, Thank you for choosing us and hope to serve you in the future. Regards, The Sterling Boutique Hotel Melaka.

6/10 Okay

Hong Xin

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
no hot water during bath, bath water too small
Stayed 1 night in Dec 2021

4/10 Poor

Bryan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

E, Shah alam

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Old hotel but close to the city and walkable distance
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2020

8/10 Good

Valen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Stay in The Sterling !
Great Stay, Nice Place - However, the shower unit should be maintained !
Stayed 1 night in Aug 2020

6/10 Okay

crouchender, London

OK but definitely not as high-end as the photos suggest. Location is good. Towels are threadbare and are well overdue replacing.
Stayed 6 nights in Aug 2020

6/10 Okay

Hani

Travelled with family
Liked: Cleanliness
thank god it's only one night
my room didnt have hair dryer. my sisters' room didnt have air-cond. my room was more expensive than my sisters' rooms but was so basic and ugly. their rooms were so nice. my room didnt even have a window. very claustrophobic. the only positive is the location - walking distance to Jonker Walk
Stayed 1 night in Jun 2020

6/10 Okay

Edison, Singapore

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed in the celebration suite. In-room jacuzzi was good! The cabinet under the sink was falling apart though. The sheets and pillows were NOT CLEAN. Didn't dare to touch the sofas either.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly stuff, clean facilities, nice breakfast, close to jonker street.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facade is all colonial but the amenities are few. Parking was sparse and outdoor on rocky surface. The towels and other hotel supplies were below my expected standard. Having stayed at other colonial type of hotels, I expected a higher standard. Even the welcome area / reception was dull and not inviting but the hotel room was clean and spacious enough. Breakfast was OK.
Stayed 1 night in Jan 2020

8/10 Good

Kaur

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close comfort
It was a comfortable stay and proximity to Jonker walk and Melaka Gurdwara was perfect
Stayed 2 nights in Jan 2020

10/10 Excellent

yen shan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Mark

Stayed 2 nights in Dec 2019

8/10 Good

Fredie John

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019

6/10 Okay

XR, KL

Travelled with family
The receptionist is not friendly and doesn't even explain where the breakfast is until I ask. The room carpet smell and is old. Not worth the money paid.
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, amenities
The building outside look nice but the service and facilities were very dissappointing. Firstly, the receptionist not very attentive. She only provide my breakfast voucher when I request (she didnt aware). Secondly, the room was small and didnt provide tower. Third, the breakfast area was really small and lack of choices. The breakfast tasted bad too. Please reconsider.
Stayed 1 night in Dec 2019

6/10 Okay

TAN

Avg room with avg service..
Stayed 2 nights in Nov 2019

6/10 Okay

Azmeer, Kuala Lumpur

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Unique boutique hotel within walking distance rom historical sites and Jonker Street. But quite disappointed our breakfast was not available due to Chef on emergency leave.
Stayed 1 night in Oct 2019

6/10 Okay

Meng Siang

Liked: Cleanliness, room comfort
Great location
It’s a stone throw away from Jonkers street. A lot of local food outlets nearby for meals all day. The room is acceptable, with limited TV channels. Free parking onsite provides great convenience. The blanket and sheets kind of thin, so don’t blast the Aircon if you are afraid of the cold. Overall a good hotel at great locations.
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Shower did not have hot water. To complicated to adjust.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have booked the room with jacuzzi. It worked. Comes in handy as tge weather is hot. Enjoyed using it. Perhaps could train the front desk to provide information on nearby places.
Stayed 1 night in Jul 2019

8/10 Good

ann gee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great location but air-conditioner is not cold and water heater just warm with low pressure. Everything else is good enough. Quiet to sleep.
Stayed 1 night in Jul 2019

6/10 Okay

Ziling

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay at your own risk
The room have a smell that lingers, carpet flooring is oily, air conditioning is not cold and shower do not have water that’s hot enough to bathe.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness
Clean and tidy.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019

8/10 Good

Lauren

Liked: Cleanliness
Overall quite a good experience stay in sterling. Location is conveniently located to attractions and jonker night market.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Romantique
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Stayed 3 nights in Jun 2019

2/10 Terrible

Y, SG

Travelled with group
Disliked: Cleanliness, property conditions & facilities
very bad leakage of brownish water from the wall in room 106. used lots of towel to cover the carpets and prevent it from spreading. blackout on the second night. Overall not a good experiences.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So far so good.
Transportation is not easy to get there It's good for driving trips
Stayed 2 nights in Jun 2019

2/10 Terrible

Lim

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Aircon not cold , Heater spoilt , buffet breakfast food was empty at 9am, replenish food was deliberately slow, food bad ...
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is good. There are many good food options nearby. The staffs are very friendly and cooperative.
Stayed 2 nights in Jun 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lousy hotel
Jacuzzi not working. Air condition having issue. Bedaheet old and dirty
Stayed 1 night in May 2019

8/10 Good

RS

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
They should have a full day working restaurant and room service, Very inconvenient for families travelling with kids
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Stayed 1 night in May 2019