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Reviews of The Pines Melaka

4 out of 5
The Pines Melaka
33, Jalan Tun Sri Lanang, Malacca City

Reviews

8.4

Very good

Rating 10 - Excellent. 385 out of 940 reviews" "
Rating 8 - Good. 392 out of 940 reviews" "
Rating 6 - Okay. 112 out of 940 reviews" "
Rating 4 - Poor. 32 out of 940 reviews" "
Rating 2 - Terrible. 19 out of 940 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Saffronz

Liked: Cleanliness, staff & service, property conditions & facilities
Great room
Stayed 1 night in Mar 2024
Response from The Management on 31 Mar 2024
Dear Saffronz,Thank you for choosing The Pines Melaka and we look forward to your return visit in the near future.Best regards,The Pines Melaka

6/10 Okay

Nilmini Manori

Travelled with family and small children
Liked: Cleanliness, staff & service
The 2 bedroom unit was nice but as soon as we entered the room there was an issue with one of the toilets. We called maintenance and even though they came to look at the problem they never resolved it. After returning from being out all day we had to call maintenance again to fix the issue once and for all. The biggest issue was that the air con stopped working during the night which made it unbearable to have a good night sleep. The entire apartment was warm until around 6:30am. We attempted to rectify this but the panels were not working. The breakfast was of poor quality. More suited to a 2 star hotel. The ladies at reception were nice and offered good service and as mentioned before the apartment was very nice.
Stayed 1 night in Mar 2024
Response from The Management on 28 Mar 2024
Dear Nilmini,Thank you for sharing this with us and we deeply apologized for the shortfalls of our room condition. Your feedback will be shared with the units concerned for immediate rectification and improvement. Thank you for choosing The Pines Melaka and we hope you will give us another opportunity to serve you again on you return visit to the historical Melaka.Best regards,The Pines Melaka

8/10 Good

SAY KEE

Travelled with family
Liked: Cleanliness, property conditions & facilities
The safe had no battery in 1 of our rooms. After informing front desk, it was still not repaired. Another room, the hot water was not working but after repair, the technician left the toilet all wet instead of cleaning it up
Stayed 3 nights in Mar 2024
Response from The Management on 26 Mar 2024
Dear Say Kee,Thank you for sharing this with us and we apologized for the technical shortfalls of our room. Your feedback is valuable to us and it will be shared to the unit concerned for immediate improvement. We hope your stay was pleasant and we look forward to serve you again on your return visit in the near future.Best regards,The Pines Melaka

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and services are excellent. Would come Back again
Stayed 4 nights in Mar 2024
Response from The Management on 19 Mar 2024
Dear Andy,Thank you for the inspiring comments and it was indeed an honor to have you as our guest. Thank you for choosing The Pines Melaka as we look forward to serve you again on your return visit to the historical Melaka soon.Best regards,The Pines Melaka

10/10 Excellent

Haridas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Management on 13 Mar 2024
Dear Haridas,It was an honor to have you as our guest. Thank you for choosing The Pines Melaka and we look forward to serve you again on your return visit to the historical Melaka.Best regards,The Pines Melaka

10/10 Excellent

Nor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on 30 Jan 2024
Dear Nor,Thank you for choosing The Pines and we look forward to serve you again on your next visit to the historical Melaka.Best regards,The Pines Melaka

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, room comfort
Can you sort out the breakfast food temperature.
Good. The front desk would benefit from some extra training. Overall it was reasonable. There was a funny smell in the gym. The breakfast hot plates only had one burner under two trays so naturally my breakfast was like warm at best 3 days on the run. I even told them in day two so they had the opportunity to rectify this and chose not too. Instead I had to get the chef to warm my food in the microwave.
Stayed 3 nights in Dec 2023
Response from Front Desk on 30 Jan 2024
Dear Paul,Thank you for sharing your experience with us. We truly apologized for the shortfalls and rest assured your valuable comments will be shared with the units concerned. We hope you had a memorable stay with us and we look forward to serve you again on your next visit to the historical Melaka.Best regards,The Pines Melaka

10/10 Excellent

Sankaran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
shopping and food very convenient
Stayed 1 night in Dec 2023
Response from Front Desk on 1 Feb 2024
Dear Sankaran,Thank you for choosing The Pines and we look forward to serve you again in the near future.Best regards,The Pines Melaka

8/10 Good

Oscar

Stayed 1 night in Dec 2023
Response from Front Desk on 1 Feb 2024
Dear Oscar,Thank you for choosing The Pines and well forward to serve you again in the near future.Best regards,The Pines Melaka

8/10 Good

SAY KEE

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff, adequate parking. However, wifi is slow
Stayed 3 nights in Dec 2023
Response from The Management on 5 Jan 2024
Dear Say Kee,We are delighted to know that you had a pleasant stay with us during your recent visit. We look forward to welcoming you back to The Pines on your upcoming visit to the historical Melaka.Best Regards,The Management.

8/10 Good

Kumaran

Liked: Cleanliness
Decent hotel
Stayed 2 nights in Dec 2023
Response from Front Office on 30 Jan 2024
Dear Kumaran,Thank you for choosing The Pines and we look forward to serve you again on your next visit to the historical Melaka.Best regards,The Pines Melaka

10/10 Excellent

Yew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel view of the Malacca River both during the day and night. We definitely enjoyed our one night at the hotel. Wish could extend longer ♥️
Stayed 1 night in Dec 2023
Response from The Management on 5 Jan 2024
Dear Yew,We are delighted to know that you has pleasant stay with us during your recent visit. Thank you for the valuable feedback and we look forward to welcome you back again to The Pines on your next visit to the historical Melaka.Best Regards,The Management.

8/10 Good

SAY KEE

Travelled with family
Liked: Cleanliness, staff & service
One of our rooms had chewing gum on the wall of the washroom. The other room, housekeeping did not replenish the body soup
Stayed 1 night in Dec 2023

10/10 Excellent

Hui Ying

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on 1 Feb 2024
Dear Hui Ying,Thank you for choosing The Pines and well forward to serve you again in the near future.Best regards,The Pines Melaka

10/10 Excellent

Chong

Stayed 2 nights in Dec 2023
Response from Front Desk on 1 Feb 2024
Dear Chong,Thank you for choosing The Pines and we look forward to serve you again in the near future.Best regards,The Pines Melaka

8/10 Good

Sohaib, SINGAPORE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front Desk on 1 Feb 2024
Dear Sohaib,Thank you for choosing The Pines and we look forward to serve you again in the near future.Best regards,The Pines Melaka

6/10 Okay

Jeanine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room but non-working phone in room caused inconvenience to call to front desk for assistance
Stayed 1 night in Nov 2023

6/10 Okay

Manling

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
I was expecting better standard with the hotel, but it turned out to be a disappointment. The staffs were friendly, and the room is spacious. However the room that we stayed in had a broken shower head, and the cleanliness was below expectations. The toilet bowl seat cover was broken as well. The breakfast was just normal, with little variety. Overall I would say it is just normal.

6/10 Okay

Manling

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
I was expecting better standard with the hotel, but it turned out to be a disappointment. The staffs were friendly, and the room is spacious. However the room that we stayed in had a broken shower head, and the cleanliness was below expectations. The toilet bowl seat cover was broken as well. The breakfast was just normal, with little variety. Overall I would say it is just normal.

10/10 Excellent

Aishah

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are spacious and affordable, worth the money.
Stayed 2 nights in Aug 2023

10/10 Excellent

Debaan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect. 1km walk to prime locations. Breakfast was satisfying l. Staff was friendly. Hotel cleanliness is well maintained. Rooms are huge and spacious.
Stayed 1 night in Sep 2023

8/10 Good

SK

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money & convenient
Stayed 1 night in Jul 2023

6/10 Okay

Kong Meng

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Short Weekend Getaway
It was our second time staying at this hotel.Stayed again this round cos all the good food places are within walkable distances.highly the bulldog, a reservation only dine in for lunch and dinner.supwrber food and reasonable prices.the hotel room was a tad disappointing.booked with bathtub but unable to use as it was tilted at one side and water can't drain away.left message at the front desk to get it fixed while we are out.after so many hours, we returned to our room only to find out nothing was done.called front desk again,and they gave all sort of excuse.finally a technician came to fix but we lost the mood to use it already.the breakfast was the same for the three mornings we stayed.thumbs down all the way and limited variety.overall a let down stay this time.avoid booking rooms with bathtub cos all not in good condition and the service was lacklustre.book at your own risk.
Stayed 2 nights in Sep 2023

10/10 Excellent

Abdul Malik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Pines Hotel Review
I had a wonderful stay at the pines hotel. Check-in was a breeze even though we came early and our room view at the 20th floor was quite nice especially at night. The breakfast spread was not too bad either and there were quite a good and varied spread. I did not get to try the swimming pool but it looked awesome too! I personally found the location of the hotel to be excellent but for those who prefer to be near shopping areas or malls, the hatten hotel might suit them better. Overall, I will definitely stay here again.
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Spacious Room
Overall it was an excellent experience but a few things should not have happened in a good hotel: The bedsheets were visibly dirty despite the request to ensure clean bedsheets during booking. During check-in, there were about 6 front desk staff, and neither of them made eye contact or addressed me, even though there were no other customers. All staff continued to talk to each other, I (the only customer at that time) had to wait at the counter for a minute or 2, for them to finish talking to each other and assist me with check-in.
Stayed 1 night in Sep 2023

8/10 Good

SAY KEE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the big rooms with sofa bed and table with the 2 chairs if we choose to dine in the room
Stayed 3 nights in Sep 2023

8/10 Good

chong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Nicole

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Izura

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jul 2023
Response from The Pines Melaka on 10 Aug 2023
Dear Izura, Thank you for your good rating through Guest Satisfaction Survey.Thank you again for your time and come visit us again soon!The Pines Melaka

10/10 Excellent

Sivakumar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nil
Stayed 1 night in Jun 2023

8/10 Good

SAY KEE

Stayed 4 nights in Jun 2023

6/10 Okay

Koh Yee Loo

Liked: Cleanliness
Can hear prayer sessions every morning which woke me up for two days in a row. Bath towels don’t look exactly white and clean - as if not bleached and not washed well enough. Toilet is super small even tho room was big. Not very near to eating places.
Stayed 2 nights in Jun 2023

8/10 Good

Eng Seng

Liked: Cleanliness, staff & service, property conditions & facilities
Booked 3 rooms. The rooms are really clean and nice interior design. This is the 2nd time we came back to this hotel. One thing that could be better is the buffet breakfast, the selections could be more and I prefer grind coffee instead if instant coffee.
Stayed 1 night in Jun 2023

10/10 Excellent

Jessica Diane, Ampang

Travelled with partner
The view from the room was nice and the room was clean. Will definitely stay again!
Stayed 1 night in Jun 2023

8/10 Good

Lew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
New facilities and clean. Nice view and easy access to river walk. breakfast varieties are quite limited but ok. Just the scramble egg quality are poor, more likely to watery scrambled egg...hope to buck up
Stayed 1 night in May 2023

6/10 Okay

Onkar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 2 nights in May 2023

10/10 Excellent

Chee Keong

Liked: Cleanliness, staff & service, property conditions & facilities
strategically location
Stayed 1 night in Apr 2023

8/10 Good

Aaron

Stayed 3 nights in May 2023

10/10 Excellent

Wen Jia

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Big rooms at affordable prices
Stayed 1 night in Apr 2023

10/10 Excellent

Kok

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice and big for the value
Stayed 1 night in Apr 2023

6/10 Okay

Verified traveller

Liked: Room comfort
everything needs improvement
front desk staff need to improve their CS, I was the one to greet her good afternoon. housekeeping also need improvements, i left my room from 2pm to 8pm with the make up room sign on, but my room was not made up. had to call front desk twice before housekeeping staff came. the condition of the rooms need upgrading too. on a positive side, the aircon was strong and we had good sleep on the very comfy bed. with the service i received during my 4 nights stay, i think i will opt for no frills greystone suites in future.
Stayed 4 nights in Apr 2023

4/10 Poor

Evangelyn

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff is very helpful What we dun like is the tv signal is bad.
Stayed 2 nights in Apr 2023

10/10 Excellent

Jenny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Feb 2023

10/10 Excellent

Boontek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
很好，地点方便
Stayed 1 night in Feb 2023

10/10 Excellent

VICTOR

Stayed 1 night in Feb 2023

10/10 Excellent

Farah

Stayed 1 night in Feb 2023

8/10 Good

Kum Weng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carpark too quiet
Clean room and friendly staff. The carpark though within the hotel site was too quiet and gives people the feeling of being unsafe, especially with the signage “ park at your own risk”. Suggest the hotel can consider stationing a security guard at the entrance. Otherwise, the stay was satisfactory and value for money,
Stayed 1 night in Jan 2023

8/10 Good

Tay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Letitia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room

8/10 Good

Tay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023