Lobby

Reviews of Rosa Malacca

4 out of 5
Rosa Malacca
212, Jalan Parameswara, Malacca City, Melaka

Reviews

9.2

Wonderful

Rating 10 - Excellent. 165 out of 266 reviews" "
Rating 8 - Good. 82 out of 266 reviews" "
Rating 6 - Okay. 17 out of 266 reviews" "
Rating 4 - Poor. 2 out of 266 reviews" "
Rating 2 - Terrible. 0 out of 266 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing new fresh hotel . Room was very comfortable , beds nice and bathroom modern and clean . Breakfast was ok , staff friendly . Only let down was the location .
Stayed 1 night in Mar 2024
Response from ROSA TEAM on 16 Mar 2024
Thank you for your review! We're thrilled to hear that you found our hotel amazing, with fresh and comfortable rooms, nice beds, and modern, clean bathrooms. We're glad you enjoyed your stay and that our staff made you feel welcome. We appreciate your feedback about the breakfast and will certainly take it into consideration for improvement. Regarding the location, we apologize if it didn't meet your expectations. We understand the importance of a convenient location and will strive to provide clearer information for future guests. Despite this, we're pleased to hear that you had an overall positive experience, and we hope to have the opportunity to welcome you back for another stay in the future!

10/10 Excellent

Fausto, Hollywood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great place to stay. Just a bit of a walk from the river and other landmarks which wouldn’t be so bad if it wasn’t so hot and humid. Go during their “cooler” season. Spacious rooms and cool decor. Nice staff.
Stayed 1 night in Feb 2024
Response from ROSA TEAM on 11 Feb 2024
Thank you for sharing your positive experience! We're delighted that you appreciated our hotel's decor and found the room spacious. We strive to ensure your stay is enjoyable, and we look forward to welcoming you back! Best regards: ROSA TEAM

10/10 Excellent

HONGBING

comfortable stay
Stayed 1 night in Dec 2023
Response from ROSA TEAM on 22 Dec 2023
What a delightful review to receive! We're thrilled to hear that your stay was enjoyable, and it would be our pleasure to welcome you back for another fantastic experience. Stay safe and see you again soon! Best wishes.

10/10 Excellent

Yeow Lee

Stayed 1 night in Nov 2023
Response from ROSA TEAM on 22 Dec 2023
What a delightful review to receive! We're thrilled to hear that your stay was enjoyable, and it would be our pleasure to welcome you back for another fantastic experience. Stay safe and see you again soon! Best wishes.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty Boutique Hotel
Wonderful hotel with friendly staff and round the clock security. Decor was strict to the theme and owner is very proud of the Rosa name as many of the items in the room bore it's name. Hot shower was ever ready and perhaps a little too much cos even the tap had hot water! Wasn't walking distance to Jonker and breakfast wasn't fantastic. Grab to most attractions were within RM12. Allocated room was just above the conference room and there was a conference that started at 9am on a Saturday! Sound-proofing should be improved as we were woken up by cheers, clapping and noises from the conference room. Feedback to the staff was well-received as noise level was lower on Sunday but we were still woken up at 9am. There was no initiative to offer a room change despite our feedback. Parking was plentiful but sheltered parking lots were limited.
Hotel Building
Street level lounge. Access card only after late. Always had a doorman around
Lift lobby
Rooms Exterior
Stayed 2 nights in Nov 2023
Response from ROSA TEAM on 25 Nov 2023
Greetings! Thank you for your review and rating. It is with great pleasure to read that you had an enjoyable stay experience with us. Our sincere apology for the disturbance from a group event and that you weren't offered another room during your stay. We regret our mistake. We look forward to welcoming and providing you with the best possible service again in the near future. Stay Safe and best wishes:

6/10 Okay

Suresh

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you ask me if I would stay here again? Yes I would. 1. Since the lobby is on the 1st floor, the guest receiving area /lounge should have a more proactive or trained staff. A security guard may not cut it. 2. Room service should be made available. At the time I was there, food can be ordered on the phone but guest has to collect the food from cafe. 3. The breakfast buffet should have a better spread for 38.10/pax. 4. Maybe place to hang cloths should be a bit longer. 5. The room I stayed was for 4 person. The number of power outlets were limited for guests use and kinda not very convenient to plug or unplug. These comments are my personal opinion. It is not meant to tarnish the hotel’s reputation. I feel if these small things are looked at, it would be a better place to stay. Otherwise, cleanliness is excellent, very spacious and comfortable room, staff at reception and cafe are always smiling, ample parking, not too far from town centre.
Stayed 2 nights in Nov 2023
Response from ROSA TEAM on 25 Nov 2023
Greetings! Thank you for your review and rating. It is with great pleasure to read that you had an enjoyable stay experience with us. Your feedback is highly appreciated. We look forward to welcoming and providing you with the best possible service again in the near future. Stay Safe and best wishes:

10/10 Excellent

Jojo Soh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotels
Unique hotel with great room. Location is ok as can take grab to place of interest Nearby walking to eatery and massage
Stayed 1 night in Nov 2023
Response from ROSA TEAM on 11 Nov 2023
Greetings! Thank you for your review and rating. It is with great pleasure to read that you had an enjoyable stay experience with us. We look forward to welcoming and providing you with the best possible service again in the near future. Stay Safe and best wishes:

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from ROSA TEAM on 7 Nov 2023
Greetings! Thank you for your review and rating. It is with great pleasure to read that you had an enjoyable stay experience with us. We look forward to welcoming and providing you with the best possible service again in the near future. Stay Safe and best wishes:

6/10 Okay

Mike

Stayed 2 nights in Sep 2023
Response from ROSA TEAM on 23 Oct 2023
Greetings! Thank you for your rating. We look forward to welcoming and providing you with the best possible service again in the near future. Stay Safe and best wishes.

10/10 Excellent

Ann

Stayed 3 nights in Aug 2023
Response from ROSA TEAM on 10 Sept 2023
Greetings! Thank you for your rating. It is with great pleasure to know that you had an enjoyable stay experience with us. We look forward to welcoming and providing you with the best possible service again in the near future. Stay Safe and best wishes: ROSA TEAM

8/10 Good

Thor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Farhad very helpful
We were impressed with the housekeeping service....impressed with Farhad from Bangladesh. He was very responsive to our needs.
Stayed 4 nights in Aug 2023
Response from ROSA TEAM on 1 Sept 2023
Greetings! Thank you for your review and we are pleased to read that you had an enjoyable stay experience with us. Your commendation on our crew, Farhad, is highly appreciated and shared. We look forward to welcoming and providing you with the best possible service again in the near future. Stay Safe and best wishes.

8/10 Good

May

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Is a great place for short trip and the staff’s & services was great! 👍👍👍
Stayed 1 night in Jul 2023
Response from ROSA TEAM on 30 Jul 2023
Greetings! Thank you for your review and we are pleased to read that you had an enjoyable stay experience with us. We look forward to welcoming and providing you with the best possible service again in the near future. Stay Safe and best wishes.

10/10 Excellent

Azhar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very cozy and comfortable place to stay.
Stayed 1 night in Jun 2023
Response from ROSA TEAM on 30 Jul 2023
Greetings! Thank you for your review and we are pleased to read that you had an enjoyable stay experience with us. We look forward to welcoming and providing you with the best possible service again in the near future. Stay Safe and best wishes: ROSA TEAM

8/10 Good

Chong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Quaint Hotel with Aircon Issues
The only issue I have at Rosa Hotel which unfortunately is a big one for me was the air conditioning system. It is operated via split system and not centralized. Hence there is no way to adjust the fast speed which blows directly onto one of the beds for the Family Suite. The aircon vent was also loud and rattling. Apart from this, I would have rated the hotel high on all fronts.
Stayed 2 nights in Jun 2023
Response from ROSA TEAM on 30 Jul 2023
Greetings! Thank you for your review and we are pleased to read that you had an enjoyable stay experience with us. Nevertheless, our sincere apology for the aircond issue in the room which had been looked into and serviced. We look forward to welcoming and providing you with the best possible service again in the near future. Stay Safe and best wishes: ROSA TEAM

8/10 Good

ah San

Stayed 1 night in Jun 2023
Response from ROSA TEAM on 30 Jul 2023
Greetings! Thank you for your review and we are pleased to read that you had an enjoyable stay experience with us. We look forward to welcoming and providing you with the best possible service again in the near future. Stay Safe and best wishes: ROSA TEAM

10/10 Excellent

Edwyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located
Stayed 1 night in Jun 2023
Response from ROSA TEAM on 30 Jul 2023
Greetings! Thank you for your review and we are pleased to read that you had an enjoyable stay experience with us. We look forward to welcoming and providing you with the best possible service again in the near future. Stay Safe and best wishes: ROSA TEAM

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Maybe can improve the toilet ventilation The smell of sewer is heavy
Stayed 1 night in Jun 2023
Response from ROSA TEAM on 30 Jul 2023
Greetings! Thank you for your review and we are pleased to read that you had an enjoyable stay experience with us. Nevertheless, we sincerely apologize for the bathroom sewage issue that had caused you unpleasantness during your stay. It had been looked into and regular check is done. We look forward to welcoming and providing you with the best possible service again in the near future. Stay Safe and best wishes: ROSA TEAM

10/10 Excellent

Hweelon

Stayed 1 night in May 2023

8/10 Good

kelvin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice food nearby , only one room card, walkway are warm no aircon.
Stayed 2 nights in May 2023

10/10 Excellent

Chin Joo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here if you are in Malacca
Very nice and clean hotel. The staff is professional and polite. A lot of eco-friendly elements, like the use of fans along the corridors leading to the rooms rather than air conditioning everything. Security guard is always around.
Stayed 2 nights in May 2023

10/10 Excellent

Raja Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love love love
I totally fell in love with this hotel. Love the grungy industrial vibe of the entire place. All very tastefully done and comfortable. Check in was fast and courteous. Room is Huge and clean. Facing the courtyard, it gives a new York kinda look. Breakfast is also nice and yummy.
Stayed 1 night in Mar 2023

10/10 Excellent

Arswitaa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was great. And the antique set up
Stayed 1 night in Feb 2023

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Warren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique decorations
Stayed 1 night in Feb 2023

10/10 Excellent

Ho

10/10 Excellent

Pik Wan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Choon Shan, Singapore

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service
Very helpful and friendly staff. Food was expensive and not particularly good.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arrived one day earlier. online booking was full but the staff helped got a room. nice stay, nice dinner and breakfast. will stay next time when visiting Malaka
Stayed 1 night in Oct 2022
Response from ROSA TEAM on 3 Nov 2022
Greetings! Thank you for your review. We are honored with your kind support and pleased to know you had an enjoyable stay experience with us. We look forward to welcoming you back in the near future. Stay Safe and best wishes:

10/10 Excellent

Michael, West Des Moines

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with excellent restaurant. Good value. Good location for exploring the area.
Stayed 2 nights in Oct 2022
Response from ROSA TEAM on 3 Nov 2022
Greetings! Thank you for your review. We are honored with your kind support and pleased to know you had an enjoyable stay experience with us. We look forward to welcoming you back in the near future. Stay Safe and best wishes:

10/10 Excellent

Fatimah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star
Amazing, definitely love the decor and furnishings.
Stayed 1 night in Sep 2022
Response from ROSA TEAM on 12 Oct 2022
Greetings! Thank you for your review. We are honored with your kind support and pleased to know you had an enjoyable stay experience with us. We look forward to welcoming you back in the near future. Stay Safe and best wishes:

10/10 Excellent

Ahmad

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome!
Stayed 3 nights in Sep 2022
Response from ROSA TEAM on 12 Oct 2022
Greetings! Thank you for your review. We are honored with your kind support and pleased to know you had an enjoyable stay experience with us. We look forward to welcoming you back in the near future. Stay Safe and best wishes:

10/10 Excellent

Bruce, Melbourne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great interior design to this hotel. If you are looking for a unique trendy spot this is it
Stayed 1 night in Jul 2022

10/10 Excellent

Richard

Stayed 1 night in Jul 2022

10/10 Excellent

Uma Mageswary

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a like European style design and is one of the best hotels we have stayed in. Lovely hipster industrial concept. Comfortable, clean, spacious rooms, bathroom is super clean and well stocked with essentials. Superb buffet breakfast is very good & their service too. I will give a 10/10 for this beautiful hotel.
Stayed 1 night in Jun 2022

10/10 Excellent

Uma Mageswary

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel is a like European style design and is one of the best hotels we have stayed in. Lovely hipster industrial concept. Comfortable, clean, spacious rooms, bathroom is super clean and well stocked with essentials. Superb buffet breakfast is very good & their service too. I will give a 10/10 for this beautiful hotel.
Stayed 1 night in Jun 2022

10/10 Excellent

E-von

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Lea

Stayed 3 nights in Jun 2022

10/10 Excellent

Simon

Stayed 3 nights in Jun 2022

8/10 Good

Yeow Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Yeow Lee

Stayed 1 night in May 2022

10/10 Excellent

ingrid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 3 nights in Apr 2022
Response from ROSA TEAM on 16 May 2022
Greetings! Thank you for your review. We are pleased that you had an enjoyable stay with us. We look forward to welcoming you back in the near future. Stay Safe and best wishes: ROSA TEAM

10/10 Excellent

Ming Ren

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Apr 2022
Response from ROSA TEAM on 16 May 2022
Greetings! Thank you for your 5star. We look forward to welcoming you back in the near future. Stay Safe and best wishes: ROSA TEAM

10/10 Excellent

Eugene

Stayed 1 night in Apr 2022
Response from ROSA TEAM on 16 May 2022
Greetings! Thank you for your high rating. We are pleased that you had an enjoyable stay with us. We look forward to welcoming you back in the near future. Stay Safe and best wishes: ROSA TEAM

10/10 Excellent

SIAO VOON

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

8/10 Good

Lucas

Stayed 1 night in Nov 2021
Response from ROSA TEAM on 30 Nov 2021
Greetings! Thank you for your review. We are pleased that you had an enjoyable stay with us. We look forward to welcoming you back in the near future. Stay Safe and best wishes.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Retro and Funky hotel. Easy access (walk) to Mall & Jonker street etc
Stayed 2 nights in Dec 2020
Response from Sales&Marketing on 15 Feb 2021
Greetings! Thank you for your review. We are pleased to read that we have given you an enjoyable stay experience with us. We look forward to welcoming you back in the near future.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
A bit noisy , because the lounge was located at first floor and we are stay at 2nd floor .
Stayed 1 night in Dec 2020
Response from Sales&Marketing on 15 Feb 2021
Greetings! Thank you for your review and for staying with us. We sincerely apologize for the inconvenience cause during your stay. We look forward to welcoming you back in the near future.

10/10 Excellent

Maizan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was big and spacious and I love the view from the windows. We managed to capture a nice sunset and see Straits of Malacca. :) The location of the hotel make it so easy to reach many tourist attractions sites too.
Stayed 1 night in Dec 2020

10/10 Excellent

Aishah syairah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020