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Reviews of Imperial Heritage Hotel Melaka

3.5 out of 5
Imperial Heritage Hotel Melaka
1, Jalan Merdeka, Malacca City, Malacca

Reviews

7.2

Good

Rating 10 - Excellent. 162 out of 888 reviews" "
Rating 8 - Good. 351 out of 888 reviews" "
Rating 6 - Okay. 235 out of 888 reviews" "
Rating 4 - Poor. 98 out of 888 reviews" "
Rating 2 - Terrible. 42 out of 888 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Mui lee

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Friendly staff
Total 4 room booked. One room aircond trip midnight..one entrance handle coming off, loose. The rest ok
Stayed 2 nights in Jan 2024

10/10 Excellent

Nasuha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great & staff was friendly too.

8/10 Good

ABDUL RAHMAN

Liked: Cleanliness, staff & service, property conditions & facilities
Overall ok
Stayed 1 night in Sep 2023

4/10 Poor

Yusoff

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our first visit was good. Our came back for the second time was disappointing. The room condition was terrible but we refrained for a switch as we are only staying for a day.
Stayed 1 night in Sep 2023

10/10 Excellent

Rosana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient safe and lots of dining to choose from all in walking distances
Stayed 3 nights in Aug 2023

8/10 Good

Paul

Stayed 1 night in Aug 2023

6/10 Okay

Jeff

Stayed 1 night in Jul 2023

8/10 Good

lim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Anandakumar

Stayed 1 night in Jun 2023

8/10 Good

Jeff

Stayed 1 night in Jun 2023

6/10 Okay

Musafir

Liked: Cleanliness, staff & service
Tv channel only indonesia when im in malaysia,huh? Wheres the local tv1,tv2,tv3?
Stayed 2 nights in May 2023

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shower/Toilet is little dark. trapped water. Spacious room with good view. Good location too. Would choose to stay again.
Stayed 1 night in Apr 2023

8/10 Good

Robin

Travelled with family
Liked: Staff & service, room comfort
Great location, good accommodations
The imperial heritage is a very striking building in the heart of downtown Malacca, which makes it a great base for sightseeing, shopping and dining. Inside, the hotel is a borderline 4 star. The lobby a bit small and dated, the rooms spacious but a tad old fashioned. Or as some would say, authentic to an age. Just that age is the 1980s, which was great for music but not so much for design. Still we booked the family suite and it was really spacious, clean, had nice views a kitchenette and two twin bedrooms. Which for some is the most important thing.
Family Suite - Living room
Exterior
Lobby
Stayed 2 nights in Apr 2023

10/10 Excellent

John

Stayed 1 night in Apr 2023

8/10 Good

Hamidah

Stayed 2 nights in Mar 2023

6/10 Okay

Yew Ming

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Is very convenient and many eateries around the area. But the previous occupiers smoked in the room and left a bad smell.
Stayed 1 night in Mar 2023

8/10 Good

Guan Chwee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
bicycle is allowed in the room
Stayed 1 night in Mar 2023

6/10 Okay

Choo

Travelled with family
Liked: Cleanliness, staff & service, amenities
this property is generally ok however the furnitures are quite old some of the paints are pealing off
Stayed 1 night in Mar 2023

8/10 Good

Lim

Stayed 1 night in Feb 2023

8/10 Good

Alex

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very good Customer service
Hotel staff was fantastic. They offered very good service. Even the security guard was very helpful. M impressed . Think they are the one that keeps the hotel running .
Stayed 1 night in Feb 2023

10/10 Excellent

Thian

Stayed 2 nights in Feb 2023

4/10 Poor

Daphne

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Nil
Stayed 2 nights in Feb 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

6/10 Okay

Farimi

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Please DO SOMETHING!!!
the items in the room are not in good condition. The toilet cabinet is quite dirty and has woodworms, which is very dangerous for children. the room is quite dusty as if it is not well maintained. because before I was very satisfied with this hotel. This is the 3rd time I choose this hotel. please do something so that bad things don't happen.
Stayed 1 night in Jan 2023

6/10 Okay

Chen Ching

6/10 Okay

Wong Pheng Yeok E S

Travelled with group
Liked: Staff & service, room comfort
Comfortable. Generally ok. Cannot connect to wifi. Cleanliness was ok, not excellent. Service overall was good though. Location was good.
Stayed 3 nights in Dec 2022

8/10 Good

kw

8/10 Good

Kok

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 1 night in Dec 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Location is good. Condition of the room needs to be improved
Stayed 1 night in Dec 2022

6/10 Okay

Joseph

Stayed 1 night in Dec 2022

8/10 Good

Hun Leong

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Revisit historical Malacca after 3y covid
One night couple stay w friends, on roadtrip across Malaysia
Stayed 1 night in Dec 2022

8/10 Good

Abdul Rasyid

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is quite convenient and parking is provided
Stayed 1 night in Nov 2022

8/10 Good

JESSICA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good: Location, friendly staff, comfortable room
Stayed 2 nights in Oct 2022

8/10 Good

Timothy

Travelled with family and small children
Liked: Cleanliness
The hotel room is above average for its price and cleanliness is good. Air con seems old but it is working well. Toilet basin was leaking below, and they use the dustbin catch the drip. It's a heritage hotel, so my expectations weren't that high, just hope that they improve on that.
Stayed 2 nights in Sep 2022

8/10 Good

Sharon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff are friendly and helpful. I like it that the Check in and out is a breeze.
Stayed 2 nights in Sep 2022

8/10 Good

Yusoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Harpreet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is slight old but is nice.
Stayed 1 night in Jul 2022

10/10 Excellent

Steven C L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2-Nite Imperial
Nice view from the room esp in corner room. Can see the view and waterway of Malacca. Near to food and shopping mall
Stayed 2 nights in Jun 2022

4/10 Poor

Aziz

Travelled with partner
Disliked: Amenities
During check-in I reminded the counter staff that I had reservation sometime 2019/2020 which was postponed due to Covid-19, and she told me that she will check with reservation as I told her that Expedia had been emailing them about this matter but with no response. Till we check-out there was no response from the counter staff. On the first day we went out at 11am and was back at 5.30pm and to our disappointment the room was not cleaned. Called the front office, lady counter staff said she will inform the housekeeping and waited till 6.05pm no show from housekeeping and when I called the front office again a guy answered and said the lady staff had had left for home. From then on everyday before leaving I had to go and looked for housekeeping staff and remind them to clean our room. The door-man Hussein and Ali were very approachable and helpful and obliging too. If we ever go back the Imperial it will be for these two staff only.
Stayed 4 nights in Jun 2022

8/10 Good

Dewi Juriah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Sufficient beverages a s toiletries. However wifi was weak. No 2-pin plugs given for TV n tvbox. Toilet door broken.
Stayed 1 night in Jun 2022

8/10 Good

Chee Seng

Liked: Staff & service, amenities, property conditions & facilities
Very fast services, good location
Stayed 1 night in May 2022

10/10 Excellent

Yong Nyet

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room I was allocated, air conditioning not cold, when they take out the filler is so thick with dust. Bad first impression
Stayed 3 nights in May 2022

8/10 Good

kok soon

Stayed 1 night in May 2022

2/10 Terrible

Noor

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2020