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Reviews of ibis Melaka

4 out of 5
ibis Melaka
249 Jalan Bendahara, Malacca City

Reviews

8.6

Excellent

Rating 10 - Excellent. 179 out of 395 reviews" "
Rating 8 - Good. 153 out of 395 reviews" "
Rating 6 - Okay. 43 out of 395 reviews" "
Rating 4 - Poor. 16 out of 395 reviews" "
Rating 2 - Terrible. 4 out of 395 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Felice

Disliked: Cleanliness, amenities, property conditions & facilities
Room small but ok. Breakfast poor, limited. Bar service unattended and unprofessional. Restaurant staff unhelpful and unfriendly
Stayed 1 night in Apr 2024

10/10 Excellent

Kerrie, Castlemaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay panaroma 17 stops right outside. Perfect for travelling from Melaka Sentral bus terminal. Pool was lovely perfect temperature. Breakfast was plentiful but some food was cold. Very busy when tour groups are there. Some food empty by 7.15 had to wait to replenish it. Staff are lovely in all areas. Room was always cleaned promtly each day. Would recommend to stay there walking distance to Jonker and Dutch Square and riverboat tours.
Stayed 3 nights in Mar 2024

8/10 Good

Irwin, o.p.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in a convenient location just a short walk to Jonker Market area. Nice pool area and clean property. Breakfast buffet was offerings were lacking.
Stayed 2 nights in Feb 2024
Response from Ibis Melaka on 21 Mar 2024
Dear Mr Irwin,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Ibis Melaka

6/10 Okay

Charlie

Travelled with partner
Disliked: Staff & service, amenities
Basic 2 star hotel charging 4 star prices.
Stayed 1 night in Feb 2024
Response from Ibis Melaka on 13 Feb 2024
Dear Mr Charlie,We very much appreciate your comments regarding your stay at the Ibis Melaka. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ibis Melaka

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
The area around the hotel was a little seedy. The hotel itself was adequate.
Stayed 2 nights in Feb 2024
Response from Ibis Melaka on 13 Feb 2024
Dear Mr Bernand,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Ibis Melaka

10/10 Excellent

Leanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price this hotel has the best value. Swimming pool is huge! The location can’t be beat, yet the hotel is still quiet. We would have preferred a long bed, but the queen bed was so comfortable we didn’t even notice the size. One of our best stay hotels in over 2 months of travelling! More check in staff would be beneficial as the lobby is very busy from 3-7 pm
Stayed 2 nights in Jan 2024
Response from Ibis Melaka on 1 Feb 2024
Dear Ms Leanne,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Ibis Melaka

6/10 Okay

Edgard

Liked: Cleanliness, staff & service
The staff is nice, the room is okay. I would say that the hotel needs to be refreshed, the rooms and the restaurant. The breakfast has limited choice and the quality is average. This is not a 4 star hotel.
Stayed 3 nights in Jan 2024
Response from Ibis Melaka on 18 Jan 2024
Dear Mr Edgard,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Ibis Melaka

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Ibis Melaka
Ever since Ramada closed down, our choice are Hatten & Ibis. Ibis has good location, within walking distance to Jonker & Bukit China, that's why the room rate is on the high side. Overall Ibis is comfortable but Hotel is only 5 storey high so dont expect senic views. The front counter staff said all room has front street view but ours (#519) is on side of bldg looking at an old deserted bldg n an opened car park behind the hotel. We usually dont buy hotel breakfast but ts time paid RM66+ for 2 on the last day bcos rushed to catch an early bus to KL. Personally l feel their bfast opens @7am is late as compared to Ramada (@6am) & Hatten (@6.30am). There were abt 20 pax waiting, some lugged with luggage probably to check out immediately after bfast and all rushed in at 7am when lights on. But Tea machine and egg station not ready. Upon chkg a staff said chef is busy in kitchen. Coffee house is almost 60% full with many more coming in. Chef Archit slowly opened the egg station at 7.15am with abt 10 pax queued waiting. This definitely needs to be improved.
Stayed 2 nights in Jan 2024
Response from Ibis Melaka on 18 Jan 2024
Dear Valued Guest,We very much appreciate your comments regarding your stay at the Ibis Melaka. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ibis Melaka

6/10 Okay

Keith

Travelled with family
Liked: Cleanliness, staff & service
Able to walk to Chinatown and Jonker street. Nice and neat hotel with a bit of cigarette stench where our rooms are. Welcome drink is excellent. Nearby rooms are full of tourists if you are prepared to put up with their early morning schedule!
Stayed 2 nights in Jan 2024
Response from Ibis Melaka on 18 Jan 2024
Dear Mr Keith,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Ibis Melaka

6/10 Okay

Chua

Stayed 4 nights in Jan 2024
Response from Ibis Melaka on 18 Jan 2024
Dear Mr Chua,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Ibis Melaka

6/10 Okay

SELVAM BIN ABDULLAH

Travelled with family
I slept there for a duration of two nights and have some concise feedback to provide.In general, everything is satisfactory for me, although there are areas that could be enhanced: 1. In order to expedite the check-in process, I must endure a 20-minute wait.There exists a method to accelerate the procedure. 2. When a group arrives for check-in and your lobby becomes too congested, it is important to consider how to effectively segregate the throng in order to ensure the comfort of your in-house guests.There exists a method to accomplish this task.I was present at the location, and it was too loud. 3. Your breakfast is completely obsolete.I should be knowledgeable about the appropriate cuisine to serve for various nationalities.The paratha was exquisite.The sausage abruptly departed in such a manner.I requested wholemeal bread, which was indicated by the food tags. However, when I inquired about it, no one was familiar with this type of bread.Your refills were excessively sluggish, indicating a flawed mis en place strategy for accommodating high occupancy.The service workers had previously notified the cook, and it is evident that all of you are operating without proper organisation.Let's convene and deliberate on strategies to enhance the overall quality of our hotel service.If you require any aid, I am prepared to provide support based on my extensive 25-year experience in this business across multiple locations. Thank you.
Stayed 2 nights in Dec 2023
Response from Ibis Melaka on 29 Dec 2023
Dear Selvam,Thank you for taking the time to tell us about your experience at the Ibis Melaka. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ibis Melaka

10/10 Excellent

Chin Kwee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ibis Melaka on 29 Dec 2023
Dear Chin Kwee,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
2 night stay. Quite nice stay. Breakfast can be better, dishes are salty. No complain for the price we paid.
Stayed 2 nights in Dec 2023
Response from Ibis Melaka on 29 Dec 2023
Dear beloved guest,We very much appreciate your comments regarding your stay at the Ibis Melaka. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ibis Melaka

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoying our Stay
Stayed 1 night in Nov 2023
Response from Ibis Melaka on 29 Dec 2023
Dear Lee,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ibis Melaka

10/10 Excellent

Yee Teng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHING IS GOOD!!! Location (within 10 minutes walk to Jonker Street), clean, spacious, shower (NICEEEEEEEE with strong water pressure), well maintained, hairdryer (nice, consider strong wind for hotel), lights on bathroom mirror (convenient for make up), direct USB charger, wide variety of TV channels, nice bed and pillows, bolsters (ya there are bolsters!!!), no smoking hotel! For improvement: The room cleanliness / maintenance can be better. There is a small stain on the towel. The floor is a bit stikcy too. I have to wear the indoor slippers everytime I am in the room. Basin water pressure is small. (Shower water pressure is superb.) But overall is still acceptable and well maintained. Overall it's a BIG BIG LIKE for IBIS HOTEL!!!
Stayed 3 nights in Nov 2023
Response from Ibis Melaka on 29 Dec 2023
Dear Yee Teng,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ibis Melaka

8/10 Good

Cecilia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It will be good if toiletries n bedroom slippers r provided
Stayed 2 nights in Sep 2023
Response from Ibis Melaka Team on 25 Sept 2023
Dear Ms. Cecilia, Warmest Greeting From Ibis Melaka ! Thank you so much for the feedback and review about your stay with us. It is always a pleasure to received constructive feedback from our valued guest and regarding amenities is subject upon request as we follow the Ibis brand standard. We hope to welcome you again very soon. Best Regards, Ibis Melaka Team

6/10 Okay

Yeow Heng

Stayed 2 nights in Aug 2023
Response from Ibis Melaka Team on 9 Aug 2023
Dear Valued Guest, Warmest Greeting From Ibis Melaka ! Thank you so much for the feedback and review about your stay with us. It is always a pleasure to received constructive feedback from our valued guest and we hope to welcome you again very soon.

8/10 Good

Nikolaj

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All in all a good hotel, close to the old city center. Family trip with teenagers so 2 double rooms.
Stayed 2 nights in Jul 2023
Response from Ibis Melaka Team on 1 Aug 2023
Dear Valued Guest, Warmest Greeting From Ibis Melaka ! Thank you so much for the feedback and review about your stay with us. It is always a pleasure to received positive feedback from our valued guest and we hope to welcome you again very soon. Best Regards

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities, room comfort
Good choice for a Melaka stay
Overall, a good choice for a Melaka stay. 2-3 nights is the ideal amount of time to see Melaka. Ibis Melaka (Room 351): PROS: 1. Modern, upgraded room; 2. Blackout curtains allow for a dark room and ideal sleep, but bring some black tape to cover the red LED light coming from the television; 3. Bed is very comfortable with nice mattress and soft, comfortable linens; 4. On-site restaurant and bar are useful and convenient; 5. Available outlets/powerpoints near the bed/nightstands; 6. In-room mini-fridge & coffee maker; 7. Hot water available at bathroom sink; 8. Plenty of areas to place/store items; 9. Ideal location to walk easily to the sightseeing and tourist areas of Melaka; 10. Guardian health store and pharmacy/chemist located directly across the street; 11. Full-length mirror in-room; 12. In-room comfortable couch with footrest; 13. Very quiet at night. Good for sleeping! 14. Good security: cameras everywhere, guard positioned outside, and room keycards only give access to room floor; 15. Nice swimming pool with fountains and kid slide. CONS: 1. The staff here, while helpful, seem very serious and rarely smile. They are not very friendly and outgoing, which is unusual for the hospitality business.
Stayed 3 nights in Jul 2023
Response from Ibis Melaka Team on 22 Jul 2023
Dear Valued Guest, Warmest Greeting From Ibis Melaka ! Thank you so much for the feedback and review about your stay with us. It is always a pleasure to received constructive feedback from our valued guest and I will look into the points mentioned as we strive to continuously improve the quality of our Hotel Facilities and Services. Thank you once again for sharing your experience and we hope to welcome you again very soon. Best Regards,

4/10 Poor

Da Jun, Singapore

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The floor feels sticky. Bar fridge and safe deposit box were spoilt. The shower screen door could not close. They give only 1 room card, second card available upon request and requires a RM$20 deposit. The tiles in the car park pop up and hit my car when I was driving out. Sadly, the hotel feels poorly maintained. The service of the cleaning crew is good as they helped to call maintenance to replace the fridge and repair the safe deposit box quickly.
Response from Ibis Melaka Team on 6 Jul 2023
Dear Valued Guest, Warmest Greeting From Ibis Melaka ! Thank you so much for the feedback and review about your stay with us. It is always a pleasure to received constructive feedback from our valued guest and we hope to welcome you again very soon. Best Regards

10/10 Excellent

Susan

Stayed 1 night in Jun 2023
Response from IBIS MELAKA TEAM on 21 Jun 2023
Dear Valued Guest, Warmest Greeting From Ibis Melaka ! Thank you so much for the feedback and review about your stay with us. It is always a pleasure to received positive feedback from our valued guest and we hope to welcome you again very soon.

6/10 Okay

Karen

Travelled with family
Disliked: Cleanliness, staff & service
The only good thing about this hotel is its proximity to Jonker Walk & night market. Less than 10 min walk. Housekeeping did not clean the rooms despite requests. 1 of our 2 rooms had a mild sewage smell and the other room smelt of cheap perfume. Parking is in an open air carpark behind the hotel. There is no gantry and I did not see any security guard post nearby. Food at restaurant was passable but tonnes of better options near hotel.
Stayed 2 nights in Jun 2023
Response from IBIS MELAKA TEAM on 20 Jun 2023
Dear Valued Guest, Warmest Greeting From Ibis Melaka ! Thank you so much for the feedback and review about your stay with us. It is always a pleasure to received constructive feedback from our valued guest and we hope to welcome you again very soon. Best Regards,

10/10 Excellent

Chin Yeow, Reggie, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, reasonably priced, staff’s friendly and helpful. More importantly, hotel is safely guarded.
Stayed 2 nights in May 2023
Response from IBIS MELAKA TEAM on 20 Jun 2023
Dear Valued Guest, Warmest Greeting From Ibis Melaka ! Thank you so much for the feedback and review about your stay with us. It is always a pleasure to received positive feedback from our valued guest and we hope to welcome you again very soon. Best Regards, Ibis Melaka Team

8/10 Good

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from IBIS MELAKA TEAM on 20 Jun 2023
Dear Valued Guest, Warmest Greeting From Ibis Melaka ! Thank you so much for the feedback and review about your stay with us. It is always a pleasure to received positive feedback from our valued guest and we hope to welcome you again very soon. Best Regards

10/10 Excellent

WEE HAN

Stayed 1 night in Apr 2023
Response from Ibis Melaka Team on 6 Jul 2023
Dear Valued Guest, Warmest Greeting From Ibis Melaka ! Thank you so much for the feedback and review about your stay with us. It is always a pleasure to received positive feedback from our valued guest and we hope to welcome you again very soon. Best Regards

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2023
Response from Ibis Melaka Team on 6 Jul 2023
Dear Valued Guest, Warmest Greeting From Ibis Melaka ! Thank you so much for the feedback and review about your stay with us. It is always a pleasure to received positive feedback from our valued guest and we hope to welcome you again very soon. Best Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice modern hotel in great location
The hotel is in a great location, can walk to everywhere I need to go. The decor is modern and stylish. The only negative comment is that the air-con needs to be manually turned on even after you've inserted the key card, which is quite annoying.
Stayed 1 night in Jan 2023
Response from Ibis Melaka Team on 6 Jul 2023
Dear Valued Guest, Warmest Greeting From Ibis Melaka ! Thank you so much for the feedback and review about your stay with us. It is always a pleasure to received positive feedback from our valued guest and we hope to welcome you again very soon. Best Regards

10/10 Excellent

Chin Hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Ibis Melaka Team on 10 Jul 2023
Dear Valued Guest, Warmest Greeting From Ibis Melaka ! Thank you so much for the feedback and review about your stay with us. It is always a pleasure to received positive feedback from our valued guest and we hope to welcome you again very soon. Best Regards

4/10 Poor

Wei Heng

Stayed 2 nights in Dec 2022
Response from Ibis Melaka Team on 10 Jul 2023
Dear Valued Guest, Warmest Greeting From Ibis Melaka ! Thank you so much for the feedback and review about your stay with us. It is always a pleasure to received positive feedback from our valued guest and we hope to welcome you again very soon. Best Regards

6/10 Okay

kit

Stayed 2 nights in Dec 2022

8/10 Good

Tan

Stayed 1 night in Dec 2022

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to be.
Our stay was fantastic. Service and food was great the staff were very helpful. The room is very clean the hotel is close to everything.
Stayed 1 night in Dec 2022

8/10 Good

Kathleen YH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Sheau Mei

Stayed 1 night in Dec 2022

8/10 Good

Yik Lynn

Response from Ibis Team Melaka on 19 Nov 2023
Dear Valued Guest, Warmest Greeting From Ibis Melaka ! Thank you so much for the feedback and review about your stay with us. It is always a pleasure to received feedback from our valued guest and we hope to welcome you again very soon. Best Regards, Ibis Melaka Team

8/10 Good

Amanda-Jane

8/10 Good

Woo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience at Ibis Malacca
Love the cleanliness of Ibis Malacca. The car park though free is in the open and the path from car park to hotel is not covered. Small towels should be provided in the room toilet. Location of hotel is centrally located and close to Jonker Street.
Stayed 3 nights in Nov 2022

10/10 Excellent

Wei Xiang

Stayed 1 night in Nov 2022

10/10 Excellent

Kavithaa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very well maintained. Location is good for tourists to go around.
Stayed 3 nights in Oct 2022

6/10 Okay

Mohammad Hafiz Bin Mohd

Stayed 2 nights in Oct 2022

6/10 Okay

AIK kHOON

Stayed 2 nights in Sep 2022

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like Warren who made it feel a little my like home. Gave suggestions and good advice.
Stayed 3 nights in Sep 2022

8/10 Good

Zuraina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice .. value for money
General experience was pleasant. We arrived at 2 am in the morning. The front desk staff sounded cheerful which perked up us a bit. It was nice to have a cheerful greeting when we were feeling tired. Cleanliness could be improved. The tv remote controller looked mouldy. We cleaned it with a wet wipe.
Stayed 2 nights in Aug 2022

10/10 Excellent

BEE CHOO

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is walkable to Melacca River, Jonker Walk and many eating places. Plenty of parking space behind the hotel.
Stayed 1 night in Aug 2022

10/10 Excellent

Anthony

Stayed 2 nights in Aug 2022

10/10 Excellent

Chin Siong

Stayed 1 night in Jul 2022

10/10 Excellent

JAYJAY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb value for money
Lovely interior that was redone from the old building. Great amenities for its price and location. Very beautiful and modern interior, well-kept.
Stayed 1 night in Jul 2022

10/10 Excellent

WENG LEONG

Stayed 1 night in Jul 2022

8/10 Good

Chee Hong

Stayed 1 night in Jul 2022