Outdoor pool, pool loungers

Reviews of Sentral Melaka

3 out of 5
Sentral Melaka
No. 20, Jalan Tan Sri Lanang, 20, Malacca City, Malacca

Reviews

6.8
Rating 10 - Excellent. 25 out of 247 reviews" "
Rating 8 - Good. 103 out of 247 reviews" "
Rating 6 - Okay. 75 out of 247 reviews" "
Rating 4 - Poor. 26 out of 247 reviews" "
Rating 2 - Terrible. 18 out of 247 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

6.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Riad, Kuala Lumpur

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First, the counter, rude impolite staff Rooms, the Dirtiest place I never seen in Malaysia... Please check the Review on Google for pictures Beds, old metallic springs broken Bed bugs!!! It was a nightmare. I needed to go public laundry to wash all my clothes and luggage before to bring them in to my place and wash again. Worry bring back bed bugs with me
Stayed 3 nights in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
The parking was convenient. But we have to wait for half an hour during check in because the room hadn't done yet.
Stayed 1 night in Sep 2020

2/10 Terrible

Muhammad Ibtisam

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The toilet clogged and shower got problem..the toilet is not in the best condition..i was refused breakfast eventhough i booked breakfast for two person..
Stayed 1 night in Aug 2020

4/10 Poor

Pulan, Kuala Lumpur

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Like - Nice staff Dislike - dirty rooms, floor, towel, and old pillow. Breakfast was ok, plate and egg is dirty
Stayed 2 nights in Jun 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Apr 2020

2/10 Terrible

Verified traveller

Travelled with partner, Travelled with group
Disliked: Staff & service, property conditions & facilities
The worst customer service i ever seen , They make us loosing money because they do not understand about their work, And instead of apologizing or trying to fix it ,they keep arguing and giving fake excuses
Stayed 1 night in Apr 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Cleanliness left a lot to be desired for
The Hotel needs a lot of refurbishing. The hallway carpet is dilapidated and looked dirty, part of the strings are coming off and perhaps rarely cleaned. The room itself needs a lot of deep cleaning especially the corners. We were provided with a small fridge but it wasn't working, needs a wipe off and perhaps disinfected because of a musty smell. The sink was also clogged, water marks inside the toilet and there some kind of fly sorrounding the sink. The bedsheets was full of holes and some kind of stain. On a positive side, for the price I paid, it was spacious with 2 double beds, we were provided with a kettle, coffee, cream, sugar and tea pockets for 2. This hotel is adjacent to a night market that serves a lot of multicultural dishes. They also have a free breakfast but it's mostly catered to Malay customers. I hope this review will be read by the management and actually do something about their hotel and perhaps they could increase their price
Coffee bar
Sink
Beds
Beds
Stayed 2 nights in Jan 2020

4/10 Poor

RAMLAH

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

Mr.Jonker, Singapore

Travelled with family and small children
Disliked: Cleanliness
Overall an average stay at the hotel for 2 nights. Room was reasonably priced with complimentary breakfast which were the positives. However the room was not clean when we checked in. Toilet was untidy. Linen used had visible stains. The floor of the lifts is wet and sticky every time we used it. Away from the buzz and noise from the central area. The hotel also have an adjacent food centre which is convenient.
Stayed 2 nights in Dec 2019

2/10 Terrible

Mangalanathan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Norhayati binte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Last minute booking
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in Mar 2019

10/10 Excellent

Mohd Yusoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful service.
I am a regular here and this time around I accidentally left my handphone on the hotel's sofa and the bellboy was honest in keeping the handphone at the reception. Overall,a good value for money with a Mamak restaurant operating from morning to early evening and a famous Asam Pedas restaurant next to it that operates from 7 p.m. to around 11. There is also a laundromat and a sundry shop nearby. If you are fit,all the main attractions in the city is actually within walking distance too.
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
All of us could not sleep because of bed bugs. My son got 3 big blister on his right leg and rashes on right arm and some on neck and left hand. Toilet flush was not working and water drain continuously. There are stain (spots) on bed sheet and blanket cover ( both beds)
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Bathroom bad smells
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsatisfied
My room full of bed bugs! Bfast are lousy and overprice.
Stayed 1 night in Dec 2018

8/10 Good

Azalizah

Liked: Cleanliness, staff & service
nice hotel, strategic place
Stayed 2 nights in Nov 2018

6/10 Okay

Sun, Johor bahru

Disliked: Cleanliness
The hotel is located in the near to the front of the main road.
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The location of the hotel is good
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness
Pretty Average
Hotel Sentral was a good hotel if you're just looking for a place to sleep at night. Our sheets had some stains and the "provided toiletries" were just a dispenser of shampoo on the wall of the shower. The outlets were also inconveniently located far away from the bed. Overall the hotel is pretty cheap so you get what you pay for.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
swimming pool was a little dirty, otherwise a perfect 10.
Stayed 1 night in Aug 2018

4/10 Poor

siti, Penang

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel location is good. Front desk staff not very friendly. Cleanliness of the room can be improved. Towels are bad and turned colour & stained. Bed sheet has stained too. Room too dark. Dressing table not provided with lighting, cannot even do writing or reading. Overall hotel facilities are old.
Stayed 1 night in Aug 2018

2/10 Terrible

amnoh, singapore

Disliked: Staff & service, property conditions & facilities
Bad experience
Hotel on busy roadway . Open carpark (not safe) . With Two construction of building back of hotel & beside hotel. Bath towel too small , no face towel . Kettle not Working properly - water boil Indicator did not eject when water is boil. Too far from shopping mall and restaurants or food court Pillow must be replace . Spotted moldy patches & pillow too soft . Breakfast provided - food bland & no varieties
Stayed 2 nights in Aug 2018

8/10 Good

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Norizah

Liked: Cleanliness, staff & service

4/10 Poor

brendan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Yunus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

10/10 Excellent

Mohd jefri Din

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

NUR IMAN NAZLEEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

6/10 Okay

Kathryn, Malaysia

Disliked: Cleanliness
Basic Hotel close to Jonker Street
+ Good location - Room cleanliness definitely need to be improved - Given towel is dirty (although it had been washed) - Not given mineral water in room
Stayed 2 nights in Dec 2017

8/10 Good

Ekinz, Kuala Lumpur

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Decent hotel and near to Jonker Street
The hotel is strategically located at the town center nearby Jonker street and historical places. Overall hotel cleanliness is good but very disappointing staff attitude especially the front desk staff. Rude and do not show any quality of customer service. When I complained about the room have smoking smell and requested to change to new room, before actually checking already said we do not have smoking room and all room are full. I also complained the hair dryer is not functioning and requested to be repair but not repair until I leave.
Stayed 2 nights in Dec 2017

6/10 Okay

Izzy, Kuala Lumpur

Disliked: Cleanliness
Budget stay with adequate facilities
The hotel location is convenient, drivable distance to town. Upon arriving to the room, we had to request they change one of the bedsheets as it had slight blood stains on it. The carpet in the room looked rather dirty and there was a large dark spot on the carpet too. Bed was firm and water pressure was acceptable. Cleanliness in the bathroom was acceptable, however there was no place to put your toiletries in the shower area. Good points : staff was on point with providing service when requested. Parking is provided. Room is an acceptable size.
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Room photos advertised are not as actual, quite disappointing
Stayed 3 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

6/10 Okay

Ashleigh

Liked: Staff & service
Ok for the price
Room ok for the price, rooftop pool is lovely. However the hotel advised a gym, that was a total lie. The shower didn't ever warm up no matter how long you left the water running and the wifi was almost none existent.
Stayed 8 nights in Sep 2017

4/10 Poor

Vanitha

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I was told to pay extra RM$24. $20 for Guests tax & $4 for Historical place....
Stayed 2 nights in Sep 2017

10/10 Excellent

CHIN LENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel in good location, next to a local food center, no fear of starving and no waste of time considering the crowds and cars flock to Melaka in holiday. Observed minimal attention to the swimming pool so we used only once on the check-in day. Basic breakfast with cereal, bread, rice noodles, hot dog, ham, salad, fruit, juice and coffee, but has extra charge for older kid.
Stayed 1 night in Aug 2017

10/10 Excellent

Juraifah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Aug 2017

6/10 Okay

Norziah

Disliked: Cleanliness, room comfort
Certainly not coming here again!
Stayed 1 night in Jun 2017

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stuck in the 80s, hotel needs update
Hotel lobby and facilities are old and needs updating. Room was just ok. Breakfast buffet taste bland and coffee was really bad!
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Good location with many eateries around. Convenient to travel to most location. Rm7 to melaka sentral by Grab and Rm6 makota parade. Walking to jonker is about 15 mins
Stayed 2 nights in Jun 2017

8/10 Good

Sslwl72, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for the price
Good location. Can walk to jonker and other major attractions. Takes about 15 to 20 mins. Lots of food nearby. 24 Convenience store available. Swimming pool open 7am to 7pm only. Water pressure for shower a bit low.
Stayed 2 nights in Jun 2017

8/10 Good

Lee

Disliked: Room comfort
room heater not hot.
Stayed 2 nights in Jun 2017

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

4/10 Poor

Engineer, SG

Disliked: Cleanliness, property conditions & facilities, room comfort
Lousy Housekeeping and No Toiletries
There are No toiletries, Cups are dirty, Pillow cases and blanket are dusty, there are leftover foods inside the fridge by the previous occupants (my goodness!), housekeeping dont immediately collect used plates and utensils left outside the door.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

GIRISH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BACK AGAIN SOON.
good deal at a good price and the kids they enjoyed themselves..

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
First and last i take this hotel
Check in late 1 hour due to room is not well prepared yet and also no apologize from management team. No toiletries even they take 1 hour to prepare our room.Toilet dirty. Got dust on top of the table.Breakfast average. Not variety. When check out staff is not friendly. I ask about the breakdown of the amout but he reply with bad words.