The registration process is good initially but a bit annoying when the front office staffs confused with my booking. They claim my booking is only for 1 room, but I insisted the room is for 2 rooms and 2 nights. Then they hestating to accept. After a while they again arguing on the number of day to stay, they are claim the booking that they recieved from expedia is only for 1 night for 2 rooms, then i show my email evidence with records with 2 rooms & 2 nights.
I offer to them forwarding the confirmation email but they refused. And accept the facted.
Check in into the room and feel comfortable, but during this world cup season, I would like to watch the world cup game in my room unfortunately I can't, due to some technical issue from hotel internal Television cabling. Its a bit frustated when call their front office the only option is to watch the game at their lobby area.
So thats reason why am putting the hotel facilities & condition is disappointing rate.
Overall its an average rated for this hotel for first time experience at KOBEMAS hotel