Outdoor pool

Reviews of Hotel Equatorial Melaka

2 out of 5
Hotel Equatorial Melaka
Bandar Hilir, Malacca City, Malacca

Reviews

8.2

Very good

Rating 10 - Excellent. 309 out of 969 reviews" "
Rating 8 - Good. 464 out of 969 reviews" "
Rating 6 - Okay. 148 out of 969 reviews" "
Rating 4 - Poor. 33 out of 969 reviews" "
Rating 2 - Terrible. 15 out of 969 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

4/10 Poor

Koh

Disliked: Staff & service, property conditions & facilities
Did not meet expectations
No towels in both connecting rooms. After 5 requests still did not send to rooms. Finally instructed counter staff to hold the towels so we cld collect after dinner
Stayed 1 night in Jun 2019
Response from The Management on 18 Jun 2019
Dear Koh, Warmest greetings from Hotel Equatorial Melaka! We would like to thank you for taking the time to share your valuable experience with us. We are delighted that you had such a pleasant and enjoyable stay with us. However some may not fit our service and we truly apologise for the said concerns, and will definitely take all necessary actions to further improve our product and service quality. We look forward to welcoming you back on your next trip to historical Melaka! Best regards, The Management

10/10 Excellent

candy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff
Spacious twin beds rooms. The staff are friendly and helpful to handle inquiry. The buffet breakfast offers vast variety and value for money.
Stayed 2 nights in Jun 2019
Response from The Management on 18 Jun 2019
Dear Candy, Warmest greetings from Hotel Equatorial Melaka! It was indeed a pleasure having you with us recently and we like to express our sincerest appreciation for your kind patronage. Thank you for completing our Guest Satisfaction Survey and sharing your experiences on our hotel's facilities and services during your recent stay. From the ratings in the survey we are pleased to read that your recent stay has been very good. We will pass your kind comments to all the staff and we are sure they will be delighted and greatly motivated to receive such a good rating. Our appreciation once again for taking the time to provide us with your feedback and we will always look forward to welcome you back. Sincerely, The Management

2/10 Terrible

Liew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Frustrating stay
My reservation was two twin bed but they gave me one handy cap room.
Stayed 1 night in Jun 2019
Response from The Management on 18 Jun 2019
Dear Liew, Warmest greetings from Hotel Equatorial Melaka! We would like to thank you for taking the time to share your valuable experience with us. We are delighted that you had such a pleasant and enjoyable stay with us. However some may not fit our service and we truly apologise for the said concerns, and will definitely take all necessary actions to further improve our product and service quality. We look forward to welcoming you back on your next trip to historical Melaka! Best regards, The Management

10/10 Excellent

Verified traveller

Stayed 4 nights in Jun 2019
Response from The Management on 14 Jun 2019
Dear Valued Guest, Warmest greetings from Hotel Equatorial Melaka! It was indeed a pleasure having you with us recently and we like to express our sincerest appreciation for your kind patronage. Thank you for completing our Guest Satisfaction Survey and sharing your experiences on our hotel's facilities and services during your recent stay. From the ratings in the survey we are pleased to read that your recent stay has been very good. We will pass your kind comments to all the staff and we are sure they will be delighted and greatly motivated to receive such a good rating. Our appreciation once again for taking the time to provide us with your feedback and we will always look forward to welcome you back. Sincerely, The Management

10/10 Excellent

Clement

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vintage looking hotel with the oomph
The sauna, steam room and gym were excellent! No hotels came this close. Spacious room, good view overlooking malacca -raya, conveniently located near the malls and entertainment centres.
Stayed 3 nights in Jun 2019
Response from The Management on 12 Jun 2019
Dear Clement, Warmest greetings from Hotel Equatorial Melaka! It was indeed a pleasure having you with us recently and we like to express our sincerest appreciation for your kind patronage. Thank you for completing our Guest Satisfaction Survey and sharing your experiences on our hotel's facilities and services during your recent stay. From the ratings in the survey we are pleased to read that your recent stay has been very good. We will pass your kind comments to all the staff and we are sure they will be delighted and greatly motivated to receive such a good rating. Our appreciation once again for taking the time to provide us with your feedback and we will always look forward to welcome you back. Sincerely, The Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was polite. Room was comfortable. Well kept clean and spacious. Connecticity was good.
Stayed 2 nights in May 2019
Response from The Management on 3 Jun 2019
Dear Valued Guest, Warmest greetings from Hotel Equatorial Melaka! It was indeed a pleasure having you with us recently and we like to express our sincerest appreciation for your kind patronage. Thank you for completing our Guest Satisfaction Survey and sharing your experiences on our hotel's facilities and services during your recent stay. From the ratings in the survey we are pleased to read that your recent stay has been very good. We will pass your kind comments to all the staff and we are sure they will be delighted and greatly motivated to receive such a good rating. Our appreciation once again for taking the time to provide us with your feedback and we will always look forward to welcome you back. Sincerely, The Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from The Management on 27 May 2019
Dear Valued Guest, Warmest greetings from Hotel Equatorial Melaka! It was indeed a pleasure having you with us recently and we like to express our sincerest appreciation for your kind patronage. Thank you for completing our Guest Satisfaction Survey and sharing your experiences on our hotel's facilities and services during your recent stay. From the ratings in the survey we are pleased to read that your recent stay has been very good. We will pass your kind comments to all the staff and we are sure they will be delighted and greatly motivated to receive such a good rating. Our appreciation once again for taking the time to provide us with your feedback and we will always look forward to welcome you back. Sincerely, The Management

8/10 Good

Adeline, Singapore

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I HAVE BEEN STAYING IN THIS HOTEL WHENEVER I GO TO MALACCA. THE STANDARD IS ALWAYS THERE BUT UNFORTUNATELY THIS HOTEL IS GOING TO CLOSE FOR GOOD BY END JUNE 2019. NEED TO START TO LOOK FOR A NEW HOTEL FOR MY NEXT VISIT.
Stayed 3 nights in May 2019
Response from The Management on 22 May 2019
Dear Adeline, Warmest greetings from Hotel Equatorial Melaka! It was indeed a pleasure having you with us recently and we like to express our sincerest appreciation for your kind patronage. Thank you for completing our Guest Satisfaction Survey and sharing your experiences on our hotel's facilities and services during your recent stay. From the ratings in the survey we are pleased to read that your recent stay has been very good. We will pass your kind comments to all the staff and we are sure they will be delighted and greatly motivated to receive such a good rating. Our appreciation once again for taking the time to provide us with your feedback and we will always look forward to welcome you back. Sincerely, The Management

8/10 Good

Jolene

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2019
Response from The Management on 22 May 2019
Dear Jolene, Warmest greetings from Hotel Equatorial Melaka! It was indeed a pleasure having you with us recently and we like to express our sincerest appreciation for your kind patronage. Thank you for completing our Guest Satisfaction Survey and sharing your experiences on our hotel's facilities and services during your recent stay. From the ratings in the survey we are pleased to read that your recent stay has been very good. We will pass your kind comments to all the staff and we are sure they will be delighted and greatly motivated to receive such a good rating. Our appreciation once again for taking the time to provide us with your feedback and we will always look forward to welcome you back. Sincerely, The Management

10/10 Excellent

Nur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last Stay at Equatorial!
I have always enjoyed my stay at Hotel Equatorial Equator Club. It's sad that they will be closed in a mont's time for upgrading
Stayed 1 night in Apr 2019
Response from The Management on 22 Apr 2019
Dear Nur, Warmest greetings from Hotel Equatorial Melaka! It was indeed a pleasure having you with us recently and we like to express our sincerest appreciation for your kind patronage. Thank you for completing our Guest Satisfaction Survey and sharing your experiences on our hotel's facilities and services during your recent stay. From the ratings in the survey we are pleased to read that your recent stay has been very good. We will pass your kind comments to all the staff and we are sure they will be delighted and greatly motivated to receive such a good rating. Our appreciation once again for taking the time to provide us with your feedback and we will always look forward to welcome you back. Sincerely, The Management

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So far all is good. Near ammemities. Friendly staff.
Stayed 3 nights in Apr 2019
Response from The Management on 22 Apr 2019
Dear Valued Guest, Warmest greetings from Hotel Equatorial Melaka! It was indeed a pleasure having you with us recently and we like to express our sincerest appreciation for your kind patronage. Thank you for completing our Guest Satisfaction Survey and sharing your experiences on our hotel's facilities and services during your recent stay. From the ratings in the survey we are pleased to read that your recent stay has been very good. We will pass your kind comments to all the staff and we are sure they will be delighted and greatly motivated to receive such a good rating. Our appreciation once again for taking the time to provide us with your feedback and we will always look forward to welcome you back. Sincerely, The Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from The Management on 16 Apr 2019
Dear Valued Guest, Warmest greetings from Hotel Equatorial Melaka! It was indeed a pleasure having you with us recently and we like to express our sincerest appreciation for your kind patronage. Thank you for completing our Guest Satisfaction Survey and sharing your experiences on our hotel's facilities and services during your recent stay. From the ratings in the survey we are pleased to read that your recent stay has been very good. We will pass your kind comments to all the staff and we are sure they will be delighted and greatly motivated to receive such a good rating. Our appreciation once again for taking the time to provide us with your feedback and we will always look forward to welcome you back. Sincerely, The Management

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
All is great, stay in this hotel very comfortable and convinient. We will stay here again when we visit Mallaca
Stayed 1 night in Mar 2019
Response from The Management on 1 Apr 2019
Dear Andreas, Warmest greetings from Hotel Equatorial Melaka! It was indeed a pleasure having you with us recently and we like to express our sincerest appreciation for your kind patronage. Thank you for completing our Guest Satisfaction Survey and sharing your experiences on our hotel's facilities and services during your recent stay. From the ratings in the survey we are pleased to read that your recent stay has been very good. We will pass your kind comments to all the staff and we are sure they will be delighted and greatly motivated to receive such a good rating. Our appreciation once again for taking the time to provide us with your feedback and we will always look forward to welcome you back. Sincerely, The Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from The Management on 25 Mar 2019
Dear Valued Guest, Warmest greetings from Hotel Equatorial Melaka! It was indeed a pleasure having you with us recently and we like to express our sincerest appreciation for your kind patronage. Thank you for completing our Guest Satisfaction Survey and sharing your experiences on our hotel's facilities and services during your recent stay. From the ratings in the survey we are pleased to read that your recent stay has been very good. We will pass your kind comments to all the staff and we are sure they will be delighted and greatly motivated to receive such a good rating. Our appreciation once again for taking the time to provide us with your feedback and we will always look forward to welcome you back. Sincerely, The Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from The Management on 25 Mar 2019
Dear Valued Guest, Warmest greetings from Hotel Equatorial Melaka! It was indeed a pleasure having you with us recently and we like to express our sincerest appreciation for your kind patronage. Thank you for completing our Guest Satisfaction Survey and sharing your experiences on our hotel's facilities and services during your recent stay. From the ratings in the survey we are pleased to read that your recent stay has been very good. We will pass your kind comments to all the staff and we are sure they will be delighted and greatly motivated to receive such a good rating. Our appreciation once again for taking the time to provide us with your feedback and we will always look forward to welcome you back. Sincerely, The Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good enough for weekend stay
This is not my 1st stay at Equatorial. But 1st time that I stayed in hotel to relax n used the pool. Though nice big pool but didnt see any supervisory staff. I see people sitting by poolside smoking, which is not right. Deck chairs spotted with bird poop. Room comfortable size but problem with shower where water turns cold suddenly when tap is on hot. Bath tub doesnt look clean to sit in, thus had to stand to shower. Housekeeping staff should differentiate floor rug and towels as rug should not be hung with bath towels, rather placed on top of toilet bowl.
Stayed 2 nights in Mar 2019
Response from The Management on 19 Mar 2019
Dear Valued Guest, Warmest greetings from Hotel Equatorial Melaka! We would like to thank you for taking the time to share your valuable experience with us. We are delighted that you had such a pleasant and enjoyable stay with us. However some may not fit our service and we truly apologise for the said concerns, and will definitely take all necessary actions to further improve our product and service quality. We look forward to welcoming you back on your next trip to historical Melaka! Best regards, The Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2019
Response from The Management on 2 Apr 2019
Dear Valued Guest, Warmest greetings from Hotel Equatorial Melaka! It was indeed a pleasure having you with us recently and we like to express our sincerest appreciation for your kind patronage. Thank you for completing our Guest Satisfaction Survey and sharing your experiences on our hotel's facilities and services during your recent stay. From the ratings in the survey we are pleased to read that your recent stay has been very good. We will pass your kind comments to all the staff and we are sure they will be delighted and greatly motivated to receive such a good rating. Our appreciation once again for taking the time to provide us with your feedback and we will always look forward to welcome you back. Sincerely, The Management

8/10 Good

FAZILA, good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from The Management on 18 Mar 2019
Dear Fazila, Warmest greetings from Hotel Equatorial Melaka! It was indeed a pleasure having you with us recently and we like to express our sincerest appreciation for your kind patronage. Thank you for completing our Guest Satisfaction Survey and sharing your experiences on our hotel's facilities and services during your recent stay. From the ratings in the survey we are pleased to read that your recent stay has been very good. We will pass your kind comments to all the staff and we are sure they will be delighted and greatly motivated to receive such a good rating. Our appreciation once again for taking the time to provide us with your feedback and we will always look forward to welcome you back. Sincerely, The Management

8/10 Good

FAZILA, good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from The Management on 18 Mar 2019
Dear Fazila, Warmest greetings from Hotel Equatorial Melaka! It was indeed a pleasure having you with us recently and we like to express our sincerest appreciation for your kind patronage. Thank you for completing our Guest Satisfaction Survey and sharing your experiences on our hotel's facilities and services during your recent stay. From the ratings in the survey we are pleased to read that your recent stay has been very good. We will pass your kind comments to all the staff and we are sure they will be delighted and greatly motivated to receive such a good rating. Our appreciation once again for taking the time to provide us with your feedback and we will always look forward to welcome you back. Sincerely, The Management

8/10 Good

Justin

Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2019
Response from The Management on 12 Mar 2019
Dear Justin, Warmest greetings from Hotel Equatorial Melaka! It was indeed a pleasure having you with us recently and we like to express our sincerest appreciation for your kind patronage. Thank you for completing our Guest Satisfaction Survey and sharing your experiences on our hotel's facilities and services during your recent stay. From the ratings in the survey we are pleased to read that your recent stay has been very good. We will pass your kind comments to all the staff and we are sure they will be delighted and greatly motivated to receive such a good rating. Our appreciation once again for taking the time to provide us with your feedback and we will always look forward to welcome you back. Sincerely, The Management

10/10 Excellent

Muzaffar

Liked: Staff & service, room comfort
Good location and wonderful staff
Wonderful experience with Hotel Equatorial Malacca ... Staff was friendly and courteous ... Good customer relations from the club lounge staff .. keep up the good job done
Stayed 1 night in Feb 2019
Response from The Management on 26 Feb 2019
Dear Muzaffar, Warmest greetings from Hotel Equatorial Melaka! It was indeed a pleasure having you with us recently and we like to express our sincerest appreciation for your kind patronage. Thank you for completing our Guest Satisfaction Survey and sharing your experiences on our hotel's facilities and services during your recent stay. From the ratings in the survey we are pleased to read that your recent stay has been very good. We will pass your kind comments to all the staff and we are sure they will be delighted and greatly motivated to receive such a good rating. Our appreciation once again for taking the time to provide us with your feedback and we will always look forward to welcome you back. Sincerely, The Management

10/10 Excellent

Hon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience
Amazing
Stayed 3 nights in Feb 2019
Response from The Management on 21 Feb 2019
Dear Hon, Warmest greetings from Hotel Equatorial Melaka! It was indeed a pleasure having you with us recently and we like to express our sincerest appreciation for your kind patronage. Thank you for completing our Guest Satisfaction Survey and sharing your experiences on our hotel's facilities and services during your recent stay. From the ratings in the survey we are pleased to read that your recent stay has been very good. We will pass your kind comments to all the staff and we are sure they will be delighted and greatly motivated to receive such a good rating. Our appreciation once again for taking the time to provide us with your feedback and we will always look forward to welcome you back. Sincerely, The Management

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Renovations needed . Carpet worn out. Toilet leaking
Stayed 1 night in Feb 2019
Response from The Management on 15 Feb 2019
Dear Valued Guest, Warmest greetings from Hotel Equatorial Melaka! We would like to thank you for taking the time to share your valuable experience with us. We are delighted that you had such a pleasant and enjoyable stay with us. However some may not fit our service and we truly apologise for the said concerns, and will definitely take all necessary actions to further improve our product and service quality. We look forward to welcoming you back on your next trip to historical Melaka! Best regards, The Management

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, good location, good breakfast n nice club room
Stayed 2 nights in Feb 2019
Response from The Management on 15 Feb 2019
Dear Valued Guest, Warmest greetings from Hotel Equatorial Melaka! It was indeed a pleasure having you with us recently and we like to express our sincerest appreciation for your kind patronage. Thank you for completing our Guest Satisfaction Survey and sharing your experiences on our hotel's facilities and services during your recent stay. From the ratings in the survey we are pleased to read that your recent stay has been very good. We will pass your kind comments to all the staff and we are sure they will be delighted and greatly motivated to receive such a good rating. Our appreciation once again for taking the time to provide us with your feedback and we will always look forward to welcome you back. Sincerely, The Management

8/10 Good

Mohd zamani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from The Management on 15 Feb 2019
Dear Mohd Zamani, Warmest greetings from Hotel Equatorial Melaka! It was indeed a pleasure having you with us recently and we like to express our sincerest appreciation for your kind patronage. Thank you for completing our Guest Satisfaction Survey and sharing your experiences on our hotel's facilities and services during your recent stay. From the ratings in the survey we are pleased to read that your recent stay has been very good. We will pass your kind comments to all the staff and we are sure they will be delighted and greatly motivated to receive such a good rating. Our appreciation once again for taking the time to provide us with your feedback and we will always look forward to welcome you back. Sincerely, The Management

10/10 Excellent

Chang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from The Management on 15 Feb 2019
Dear Chang, Warmest greetings from Hotel Equatorial Melaka! It was indeed a pleasure having you with us recently and we like to express our sincerest appreciation for your kind patronage. Thank you for completing our Guest Satisfaction Survey and sharing your experiences on our hotel's facilities and services during your recent stay. From the ratings in the survey we are pleased to read that your recent stay has been very good. We will pass your kind comments to all the staff and we are sure they will be delighted and greatly motivated to receive such a good rating. Our appreciation once again for taking the time to provide us with your feedback and we will always look forward to welcome you back. Sincerely, The Management

8/10 Good

Verified traveller

Stayed 5 nights in Feb 2019
Response from The Management on 1 Apr 2019
Dear Valued Guest, Warmest greetings from Hotel Equatorial Melaka! It was indeed a pleasure having you with us recently and we like to express our sincerest appreciation for your kind patronage. Thank you for completing our Guest Satisfaction Survey and sharing your experiences on our hotel's facilities and services during your recent stay. From the ratings in the survey we are pleased to read that your recent stay has been very good. We will pass your kind comments to all the staff and we are sure they will be delighted and greatly motivated to receive such a good rating. Our appreciation once again for taking the time to provide us with your feedback and we will always look forward to welcome you back. Sincerely, The Management

8/10 Good

Verified traveller

Stayed 5 nights in Feb 2019
Response from The Management on 1 Apr 2019
Dear Valued Guest, Warmest greetings from Hotel Equatorial Melaka! It was indeed a pleasure having you with us recently and we like to express our sincerest appreciation for your kind patronage. Thank you for completing our Guest Satisfaction Survey and sharing your experiences on our hotel's facilities and services during your recent stay. From the ratings in the survey we are pleased to read that your recent stay has been very good. We will pass your kind comments to all the staff and we are sure they will be delighted and greatly motivated to receive such a good rating. Our appreciation once again for taking the time to provide us with your feedback and we will always look forward to welcome you back. Sincerely, The Management

8/10 Good

Y

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Like : traditional grand main lobby ,very nice restaurant room well decorated and furnished with proper nice tables and chairs with pleasant view to the outside area. Few negative points : public toilets in the main lobby very old and should have been mordernized ; in gents toilets foul smell or urine . In the rooms and especially bathrooms one clearly notices aging of bathtub, fixtures (shower and shower head) in bad shape , toilet bowl system old fashion , outdated and unpleasant. Carpet in the rooms too old and not pleasant smell. The floor carpet in the corridors at every floor need changing because they do not look clean and give off a bad old smell , very unpleasant. Door of the bedroom leave big gap with door frame ! Too old. On the service side especially in the restaurant very pleased with the staff and in particular with a very pleasant , very effective , very qualified person Ms Masrinda who made our stay at the hotel and visits at the restaurant very pleasant.
Stayed 5 nights in Feb 2019
Response from The Management on 15 Feb 2019
Dear Y, Warmest greetings from Hotel Equatorial Melaka! We would like to thank you for taking the time to share your valuable experience with us. We are delighted that you had such a pleasant and enjoyable stay with us. However some may not fit our service and we truly apologise for the said concerns, and will definitely take all necessary actions to further improve our product and service quality. We look forward to welcoming you back on your next trip to historical Melaka! Best regards, The Management

6/10 Okay

Verified traveller

Stayed 5 nights in Feb 2019
Response from The Management on 2 Apr 2019
Dear Valued Guest, Warmest greetings from Hotel Equatorial Melaka! It was indeed a pleasure having you with us recently and we like to express our sincerest appreciation for your kind patronage. Thank you for completing our Guest Satisfaction Survey and sharing your experiences on our hotel's facilities and services during your recent stay. From the ratings in the survey we are pleased to read that your recent stay has been very good. We will pass your kind comments to all the staff and we are sure they will be delighted and greatly motivated to receive such a good rating. Our appreciation once again for taking the time to provide us with your feedback and we will always look forward to welcome you back. Sincerely, The Management

6/10 Okay

Verified traveller

Stayed 5 nights in Feb 2019
Response from The Management on 2 Apr 2019
Dear Valued Guest, Warmest greetings from Hotel Equatorial Melaka! It was indeed a pleasure having you with us recently and we like to express our sincerest appreciation for your kind patronage. Thank you for completing our Guest Satisfaction Survey and sharing your experiences on our hotel's facilities and services during your recent stay. From the ratings in the survey we are pleased to read that your recent stay has been very good. We will pass your kind comments to all the staff and we are sure they will be delighted and greatly motivated to receive such a good rating. Our appreciation once again for taking the time to provide us with your feedback and we will always look forward to welcome you back. Sincerely, The Management

6/10 Okay

Verified traveller

Stayed 5 nights in Feb 2019
Response from The Management on 2 Apr 2019
Dear Valued Guest, Warmest greetings from Hotel Equatorial Melaka! It was indeed a pleasure having you with us recently and we like to express our sincerest appreciation for your kind patronage. Thank you for completing our Guest Satisfaction Survey and sharing your experiences on our hotel's facilities and services during your recent stay. From the ratings in the survey we are pleased to read that your recent stay has been very good. We will pass your kind comments to all the staff and we are sure they will be delighted and greatly motivated to receive such a good rating. Our appreciation once again for taking the time to provide us with your feedback and we will always look forward to welcome you back. Sincerely, The Management

4/10 Poor

Verified traveller

Stayed 5 nights in Feb 2019
Response from The Management on 2 Apr 2019
Dear Valued Guest, Warmest greetings from Hotel Equatorial Melaka! We would like to thank you for taking the time to share your valuable experience with us. We are delighted that you had such a pleasant and enjoyable stay with us. However some may not fit our service and we truly apologise for the said concerns, and will definitely take all necessary actions to further improve our product and service quality. We look forward to welcoming you back on your next trip to historical Melaka! Best regards, The Management

6/10 Okay

Verified traveller

Stayed 5 nights in Feb 2019
Response from The Management on 2 Apr 2019
Dear Valued Guest, Warmest greetings from Hotel Equatorial Melaka! It was indeed a pleasure having you with us recently and we like to express our sincerest appreciation for your kind patronage. Thank you for completing our Guest Satisfaction Survey and sharing your experiences on our hotel's facilities and services during your recent stay. From the ratings in the survey we are pleased to read that your recent stay has been very good. We will pass your kind comments to all the staff and we are sure they will be delighted and greatly motivated to receive such a good rating. Our appreciation once again for taking the time to provide us with your feedback and we will always look forward to welcome you back. Sincerely, The Management

8/10 Good

SH, PJ MY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 1 night in Jan 2019
Response from The Management on 21 Jan 2019
Dear SH, Warmest greetings from Hotel Equatorial Melaka! It was indeed a pleasure having you with us recently and we like to express our sincerest appreciation for your kind patronage. Thank you for completing our Guest Satisfaction Survey and sharing your experiences on our hotel's facilities and services during your recent stay. From the ratings in the survey we are pleased to read that your recent stay has been very good. We will pass your kind comments to all the staff and we are sure they will be delighted and greatly motivated to receive such a good rating. Our appreciation once again for taking the time to provide us with your feedback and we will always look forward to welcome you back. Sincerely, The Management

10/10 Excellent

Ces

Liked: Cleanliness, staff & service, room comfort
Overall it's not too bad. The only dissatisfaction is no smoking room. Hopefully my next visit i can book a smoking room, due to the inconvenience of going down to the outside to smoke. Especially in the night it's dangerous to stand outside to smoke alone for a lady.
Stayed 1 night in Jan 2019
Response from The Management on 16 Jan 2019
Dear Ces, Warmest greetings from Hotel Equatorial Melaka! We would like to thank you for taking the time to share your valuable experience with us. We are delighted that you had such a pleasant and enjoyable stay with us. However some may not fit our service and we truly apologise for the said concerns, and will definitely take all necessary actions to further improve our product and service quality. We look forward to welcoming you back on your next trip to historical Melaka! Best regards, The Management

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is old. Its location is excellent. In walking distance to all of the touristic attractions.
Stayed 2 nights in Jan 2019
Response from The Management on 7 Jan 2019
Dear Valued Guest, Warmest greetings from Hotel Equatorial Melaka! We would like to thank you for taking the time to share your valuable experience with us. We are delighted that you had such a pleasant and enjoyable stay with us. However some may not fit our service and we truly apologise for the said concerns, and will definitely take all necessary actions to further improve our product and service quality. We look forward to welcoming you back on your next trip to historical Melaka! Best regards, The Management

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
It's an old hotel with equal price charge of those new hotel. So if you have other option for the new hotel, better stick with that.
Stayed 1 night in Dec 2018
Response from The Management on 4 Jan 2019
Dear Valued Guest, Warmest greetings from Hotel Equatorial Melaka! We would like to thank you for taking the time to share your valuable experience with us. We are delighted that you had such a pleasant and enjoyable stay with us. However some may not fit our service and we truly apologise for the said concerns, and will definitely take all necessary actions to further improve our product and service quality. We look forward to welcoming you back on your next trip to historical Melaka! Best regards, The Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very conveniently located hotel - great for walking anywhere in Malacca. Great swimming pool and buffet breakfast. It is apparently closing for a long overdue refurbishment later this year. Will definitely stay again once it is updated!
Stayed 3 nights in Dec 2018
Response from The Management on 4 Jan 2019
Dear Valued Guest, Warmest greetings from Hotel Equatorial Melaka! It was indeed a pleasure having you with us recently and we like to express our sincerest appreciation for your kind patronage. Thank you for completing our Guest Satisfaction Survey and sharing your experiences on our hotel's facilities and services during your recent stay. From the ratings in the survey we are pleased to read that your recent stay has been very good. We will pass your kind comments to all the staff and we are sure they will be delighted and greatly motivated to receive such a good rating. Our appreciation once again for taking the time to provide us with your feedback and we will always look forward to welcome you back. Sincerely, The Management

8/10 Good

tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from The Management on 3 Jan 2019
Dear Tan Warmest greetings from Hotel Equatorial Melaka! It was indeed a pleasure having you with us recently and we like to express our sincerest appreciation for your kind patronage. Thank you for completing our Guest Satisfaction Survey and sharing your experiences on our hotel's facilities and services during your recent stay. From the ratings in the survey we are pleased to read that your recent stay has been very good. We will pass your kind comments to all the staff and we are sure they will be delighted and greatly motivated to receive such a good rating. Our appreciation once again for taking the time to provide us with your feedback and we will always look forward to welcome you back. Sincerely, The Management

6/10 Okay

Hui Qing

Liked: Property conditions & facilities, room comfort
Good location area
The location was good and I quite like the view from the balcony. Walking distance to tourist areas and shopping malls. The front desk service staff were friendly but just the Housekeeping service took hours to come for each request. Bath towels and floor mat had to be requested each time. We went down to get buy some things for an hour or less and had put the sign “do not disturb” but the Housekeeping staff went to make up our room.
Stayed 2 nights in Dec 2018
Response from The Management on 3 Jan 2019
Dear Hui Qing, Warmest greetings from Hotel Equatorial Melaka! We would like to thank you for taking the time to share your valuable experience with us. We are delighted that you had such a pleasant and enjoyable stay with us. However some may not fit our service and we truly apologise for the said concerns, and will definitely take all necessary actions to further improve our product and service quality. We look forward to welcoming you back on your next trip to historical Melaka! Best regards, The Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018
Response from The Management on 3 Jan 2019
Dear Valued Guest, Warmest greetings from Hotel Equatorial Melaka! It was indeed a pleasure having you with us recently and we like to express our sincerest appreciation for your kind patronage. Thank you for completing our Guest Satisfaction Survey and sharing your experiences on our hotel's facilities and services during your recent stay. From the ratings in the survey we are pleased to read that your recent stay has been very good. We will pass your kind comments to all the staff and we are sure they will be delighted and greatly motivated to receive such a good rating. Our appreciation once again for taking the time to provide us with your feedback and we will always look forward to welcome you back. Sincerely, The Management

10/10 Excellent

Eshwaaree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great!
Stayed 3 nights in Dec 2018
Response from The Management on 3 Jan 2019
Dear Eshwaaree, Warmest greetings from Hotel Equatorial Melaka! It was indeed a pleasure having you with us recently and we like to express our sincerest appreciation for your kind patronage. Thank you for completing our Guest Satisfaction Survey and sharing your experiences on our hotel's facilities and services during your recent stay. From the ratings in the survey we are pleased to read that your recent stay has been very good. We will pass your kind comments to all the staff and we are sure they will be delighted and greatly motivated to receive such a good rating. Our appreciation once again for taking the time to provide us with your feedback and we will always look forward to welcome you back. Sincerely, The Management

6/10 Okay

Soon Fook

Liked: Staff & service
Disliked: Room comfort
Disappointing stay
The bathroom looks old, worst of all the bath’s water temperature is out of control either too cold or scorching hot. Mattress and pillows too soft. Didn’t have a good night’s sleep. Very disappointed.
Stayed 2 nights in Dec 2018
Response from The Management on 3 Jan 2019
Dear Soon Fook, Warmest greetings from Hotel Equatorial Melaka! We would like to thank you for taking the time to share your valuable experience with us. We are delighted that you had such a pleasant and enjoyable stay with us. However some may not fit our service and we truly apologise for the said concerns, and will definitely take all necessary actions to further improve our product and service quality. We look forward to welcoming you back on your next trip to historical Melaka! Best regards, The Management

6/10 Okay

Soon Fook

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not too comfortable stay
Chose this hotel mainly due to its location. Bath area ‘s shower mixer not working, water temperature changes from hot to cold on its own. Mattress and pillows do not provide good support. Room too cold even when set to 25 deg C.
Stayed 2 nights in Dec 2018
Response from The Management on 26 Dec 2018
Dear Soon Fook, Warmest greetings from Hotel Equatorial Melaka! We would like to thank you for taking the time to share your valuable experience with us. We are delighted that you had such a pleasant and enjoyable stay with us. However some may not fit our service and we truly apologise for the said concerns, and will definitely take all necessary actions to further improve our product and service quality. We look forward to welcoming you back on your next trip to historical Melaka! Best regards, The Management

8/10 Good

Mohd Yani

Liked: Staff & service, room comfort
Good breakfast but hotel is abit old.
Stayed 3 nights in Dec 2018
Response from The Management on 26 Dec 2018
Dear Mohd Yani, Warmest greetings from Hotel Equatorial Melaka! We would like to thank you for taking the time to share your valuable experience with us. We are delighted that you had such a pleasant and enjoyable stay with us. However some may not fit our service and we truly apologise for the said concerns, and will definitely take all necessary actions to further improve our product and service quality. We look forward to welcoming you back on your next trip to historical Melaka! Best regards, The Management

8/10 Good

Koh

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2018
Response from The Management on 24 Dec 2018
Dear Koh, Warmest greetings from Hotel Equatorial Melaka! It was indeed a pleasure having you with us recently and we like to express our sincerest appreciation for your kind patronage. Thank you for completing our Guest Satisfaction Survey and sharing your experiences on our hotel's facilities and services during your recent stay. From the ratings in the survey we are pleased to read that your recent stay has been very good. We will pass your kind comments to all the staff and we are sure they will be delighted and greatly motivated to receive such a good rating. Our appreciation once again for taking the time to provide us with your feedback and we will always look forward to welcome you back. Sincerely, The Management

10/10 Excellent

Nurhafezah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up for Equatorial
We booked for a 3 night stay and enjoyed the whole time there. Location is ok, 5mins to dataran pahlawan, McD is just across the street, good for the kids. The hotel is clean, despite the exterior look of the hotel as its a bit of an older hotel in Melaka. The housekeeping is good, they changed our towels daily and the room size is big enough for a family of 5. The kids enjoyed the pool, although water was a bit cold. Would recommend it for big family.
Stayed 3 nights in Dec 2018
Response from The Management on 24 Dec 2018
Dear Nurhafezah, Warmest greetings from Hotel Equatorial Melaka! It was indeed a pleasure having you with us recently and we like to express our sincerest appreciation for your kind patronage. Thank you for completing our Guest Satisfaction Survey and sharing your experiences on our hotel's facilities and services during your recent stay. From the ratings in the survey we are pleased to read that your recent stay has been very good. We will pass your kind comments to all the staff and we are sure they will be delighted and greatly motivated to receive such a good rating. Our appreciation once again for taking the time to provide us with your feedback and we will always look forward to welcome you back. Sincerely, The Management

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 4 nights in Dec 2018
Response from The Management on 24 Dec 2018
Dear Valued Guest, Warmest greetings from Hotel Equatorial Melaka! It was indeed a pleasure having you with us recently and we like to express our sincerest appreciation for your kind patronage. Thank you for completing our Guest Satisfaction Survey and sharing your experiences on our hotel's facilities and services during your recent stay. From the ratings in the survey we are pleased to read that your recent stay has been very good. We will pass your kind comments to all the staff and we are sure they will be delighted and greatly motivated to receive such a good rating. Our appreciation once again for taking the time to provide us with your feedback and we will always look forward to welcome you back. Sincerely, The Management

8/10 Good

Kerine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An average stay and need to ask for hair dryer even I'm staying in Club Room. A little disappointed but still alright overall.
Stayed 1 night in Dec 2018
Response from The Management on 20 Dec 2018
Dear Kerine, Warmest greetings from Hotel Equatorial Melaka! We would like to thank you for taking the time to share your valuable experience with us. We are delighted that you had such a pleasant and enjoyable stay with us. However some may not fit our service and we truly apologise for the said concerns, and will definitely take all necessary actions to further improve our product and service quality. We look forward to welcoming you back on your next trip to historical Melaka! Best regards, The Management