I have been staying at this hotel for the past 2 decades during most of my visit to malacca even when it was under a management. With the new makeover, the room looks a lot more modern and the lobby looks very grand and welcoming, However, I am surprised that a 5 Star hotel actually does not offer hand nor face towels. I think the housekeeping department should seriously consider this matter.
Hotel is also at a good location, many popular eateries within walking distance, great from breakfast to supper.