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Reviews of Hotel Zamburger Heritage Melaka

3 out of 5
Hotel Zamburger Heritage Melaka
28 Jalan Tukang Emas, Malacca City, Malacca

Reviews

8.2

Very good

Rating 10 - Excellent. 43 out of 134 reviews" "
Rating 8 - Good. 67 out of 134 reviews" "
Rating 6 - Okay. 20 out of 134 reviews" "
Rating 4 - Poor. 2 out of 134 reviews" "
Rating 2 - Terrible. 2 out of 134 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

James, Sydney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All day biscuits and coffee was a nice touch and was handy when you needed a break from waking around in the heat. Rooms are reasonably sized. Try to get a room away from the road otherwise you'll be listening to the trishaws until midnight.
Stayed 1 night in Dec 2019
Response from The Management on 28 Dec 2019
Dear James, we would like to take this opportunity to thank you for your feedback with regards to your stay in our hotel. We apologize for the unpleasant experience. However, we hope we achieved our goal in making your stay memorable by providing outstanding services. We look forward to welcoming you back to our hotel in the future. Take care!

8/10 Good

TKWong, Kuala Lumpur

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall satisfied with our stay . Especially the 24 hour complimentary toast & coffee 😀. Near to Jonker Walk.
Stayed 2 nights in Nov 2019
Response from The Management on 4 Dec 2019
Dear TKWong, Thank you for choosing our hotel, and for taking the time to write a review! We hope we achieved our goal in making your stay memorable by providing outstanding services. We look forward to welcoming you back to our hotel in the future. Take care!

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
We had a room at the back next to the kitchen. The sounds from the kitchen making breakfast at 6am were very loud. The room had no windows and smelled like mould. The step up to the toilet was done with two loose bricks, quite the trip hazard! Staff was very nice, gave us mosquito spray to use and directions to the best restaurant we ate at in Malacca. Good coffee machine, great breakfast and a nice little area to sit and read.
Stayed 2 nights in Aug 2019
Response from The Management on 19 Aug 2019
Dear Guest, we would like to take this opportunity to thank you for your feedback with regards to your stay in our hotel. We apologize for the unpleasant experience. We will definitely look into it and we thank you once again for bringing this to our attention. It will help us improve our operations and services in the near future. We look forward to welcome you again soon. Take care!

10/10 Excellent

Ngoc Duc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
The location is very near night market and center. It is very good. The receiptionist is so friendly and nice
Stayed 2 nights in Jul 2019
Response from The Management on 16 Aug 2019
Dear Ngoc Duc, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. We hope we achieved our goal in making your stay memorable by providing outstanding services. We look forward to welcoming you back to our hotel in the future. Take care!

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from The Management on 5 Aug 2019
Dear Christy, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. We hope we achieved our goal in making your stay memorable by providing outstanding services. We look forward to welcoming you back to our hotel in the future. Take care!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Room condition was questionable, air conditioner had a few point machine attached to it which beep constantly throughout the night, very annoying. Bathroom and toilet lights were broken.
Stayed 1 night in May 2019
Response from The Management on 30 May 2019
Dear Guest, we would like to take this opportunity to thank you for your feedback with regards to your stay in our hotel. We apologize for the unpleasant experience. We will definitely look into it and take immediate action. We thank you once again for bringing this to our attention. It will help us improve our operations and services in the near future. We look forward to welcome you again soon. Take care!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
The hotel is in a good location, it has all day free tea coffee, cereal, biscuits and toast. The room and bedding were clean. Little dark and plain, it has air conditioning and a fan, both are required to keep the temp down. Mosquitoes are and issue though, it too hot to cover yourself with bedding and if you don’t you get bitten to death! Lots of insect repellent req.
Stayed 1 night in May 2019
Response from The Management on 11 May 2019
Dear Guest, We would like to take this opportunity to thank you for your feedback with regards to your stay in our hotel. Your review will help us to constantly improve our services. We hope you had fun in Melaka and we look forward to welcome you back again in the near future. Take care! :)

8/10 Good

Tian Boon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from The Management on 24 Jan 2019
Dear Guest, We would like to take this opportunity to thank you for your feedback with regards to your stay in our hotel. Thank you for visiting us at Hotel Da Som Inn, Melaka. We hope we achieved our goal in making your stay memorable by providing outstanding services. We strive to make the experience at Da Som Inn one you will remember forever. Hope you had fun in Melaka. :)

10/10 Excellent

Jia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Very good and personalised hotel. Nice homey breakfast
Stayed 2 nights in Sep 2018
Response from The Management on 10 Oct 2018
Dear Jia, We would like to take this opportunity to thank you for your feedback with regards to your stay in our hotel. Thank you for visiting us at Hotel Da Som Inn, Melaka. We hope we achieved our goal in making your stay memorable by providing outstanding services. We strive to make the experience at Da Som Inn one you will remember forever. Hope you had fun in Melaka. :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If outside the bathroom fix a full length mirror will be the best.very good location for Jonker street night market.
Stayed 1 night in Sep 2018
Response from The Management on 10 Oct 2018
Dear Guest, We would like to take this opportunity to thank you for your feedback with regards to your stay in our hotel. Your encouraging review will help us to constantly improve our services. We hope you had fun in Melaka and we look forward to welcome you back again in the near future. Take care! :)

4/10 Poor

Seah, Singapore

Liked: Cleanliness, staff & service
Great location, nice staff.
Smooth checking in and out. Staff are friendly and helpful. Location is the best :next to night market.
Stayed 2 nights in Sep 2018
Response from The Management on 26 Sept 2018
Dear Seah, We would like to take this opportunity to thank you for your feedback with regards to your stay in our hotel. Thank you for choosing us at Hotel Da Som Inn, Melaka. We hope we achieved our goal in making your stay memorable by providing outstanding services. We strive to make the experience at Da Som Inn one you will remember forever. Hope you had fun in Melaka. :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from The Management on 26 Sept 2018
Dear Guest, Thank you for visiting us at Hotel Da Som Inn, Melaka. We hope we achieved our goal in making your stay memorable by providing outstanding services. We strive to make the experience at Da Som Inn one you will remember forever. Hope you had fun in Melaka. :)

8/10 Good

SeanAun, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 1 night in Jul 2018
Response from The Mangement on 26 Sept 2018
Dear SeanAun, We would like to take this opportunity to thank you for your feedback with regards to your stay in our hotel. Thank you for visiting us at Hotel Da Som Inn, Melaka. We hope we achieved our goal in making your stay memorable by providing outstanding services. We strive to make the experience at Da Som Inn one you will remember forever. Hope you had fun in Melaka. :)

8/10 Good

ken, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
The staff of the hotel (Mr Nazir) was excellent in checking us in ... Very kind and courteous.. The room was very clean, (Room 6) but the aircon was quite noisy, noisy enough to disturb an otherwise peaceful sleep. The pillows were too high n a bit of a pain to d neck. All other amenities, like hot shower, continuous supply if coffee tea , cookies etc etc was par excellent. Worth every dollar spent on this hotel...
Stayed 1 night in Jul 2018
Response from The Management on 26 Sept 2018
Dear Ken, We would like to take this opportunity to thank you for your feedbacks with regards to your stay in our hotel. Thank you for visiting us at Hotel Da Som Inn, Melaka. We will take note on the points mentioned. We hope we achieved our goal in making your stay memorable by providing other outstanding services. We strive to make the experience at Da Som Inn one you will remember forever. Hope you had fun in Melaka. :)

10/10 Excellent

leigh, new zealand

Liked: Cleanliness, staff & service, room comfort
Good central location.
Good location with friendly staff helpful booking further transport and printing. Aircon leaked. Breakfast yummy and good variety. Free help yourself coffee juice and snacks were so nice was a great positive place to be
Stayed 1 night in Jun 2018
Response from The Management on 4 Jul 2018
Dear Leigh, We would like to take this opportunity to thank you for your feedback with regards to your stay in our hotel. Thank you for visiting us at Hotel Da Som Inn, Melaka. We hope we achieved our goal in making your stay memorable by providing outstanding services. We strive to make the experience at Da Som Inn one you will remember forever. Hope you had fun in Melaka. :)

8/10 Good

Hak Beng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from The Management on 4 Apr 2018
Dear Guest, Thank you for visiting us at Hotel Da Som Inn, Melaka. We hope we achieved our goal in making your stay memorable by providing outstanding services. We strive to make the experience at Hotel Da Som Inn one you will remember forever. Looking forward to welcome you again soon. Take care! #hoteldasominn

10/10 Excellent

AXKIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Safe and tidy area .
Stayed 1 night in Feb 2018
Response from The Management on 5 Jun 2018
Dear Guest, Thank you for visiting us at Hotel Da Som Inn, Melaka. We hope we achieved our goal in making your stay memorable by providing outstanding services. We strive to make the experience at Hotel Da Som Inn one you will remember forever. Looking forward to welcome you again soon. Take care! #hoteldasominn

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018
Response from The Management on 4 Apr 2018
Dear Guest, Thank you for visiting us at Hotel Da Som Inn, Melaka. We hope we achieved our goal in making your stay memorable by providing outstanding services. We strive to make the experience at Hotel Da Som Inn one you will remember forever. Looking forward to welcome you again soon. Take care! #hoteldasominn

8/10 Good

Alain

Liked: Staff & service, room comfort
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Great stay
It was great staying at Hotel Da Som Inn. It's a very short walk to Jonker Street and there's a famous dim sum shop just 2 units away. I requested for the staff to decorate the room as it was near my fiance's birthday. The staff did a great job in decorating the room. There is also free flow drinks 24/7. However, we were unable to receive wifi in our room and have to go to the recept area to tap on wifi. We will like to thank the staff for the memorable stay. Thank you!
Stayed 2 nights in Dec 2017
Dear Ms Goh, It was indeed a pleasure to have you and your fiance as our guest here at Hotel Da Som Inn. It means a lot to us that you have allowed us to be involved in your special celebration. We are delighted to know that we were able to make your occasion more enjoyable. We hope to welcome you again together with more friends in the near future. Your feedback will encourage all of us to do better. Take care! :)

10/10 Excellent

Nur Atiqah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
Took a Grab to this place and driver was able to locate as it was opposite a Mosque. Entrance was recognizable too. Great location as it was walking distance to all eating outlets and night market. It was evident the condition of the rooms were well maintained. toilets clean. Warm welcome from the staff and complementary breakfast and refreshments. Has a comfortable ambiance to chill in after a day of exploring.
Stayed 1 night in Sep 2017
Dear Nur, We would like to take this opportunity to thank you for your feedback with regards to your stay in our hotel. Thank you for visiting us at Hotel Da Som Inn, Melaka. We hope we achieved our goal in making your stay memorable by providing outstanding service. We strive to make the experience at Da Som Inn one you will remember forever. Looking forward to welcome you again soon. Take care! #hoteldasominn

8/10 Good

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017
Dear Mandy, We would like to take this opportunity to thank you for your feedback with regards to your stay in our hotel. Thank you for visiting us at Hotel Da Som Inn, Melaka. We hope we achieved our goal in making your stay memorable by providing outstanding service. We strive to make the experience at Da Som Inn one you will remember forever. Our hotel is now in the process of refurbishment. We have painted the rooms and currently changing the toilet doors, beds, mattresses and fittings for all our rooms. We look forward to welcome you again soon. Take care! #hoteldasominn

2/10 Terrible

Tan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bug infestation and terrible staff attitude
We selected this hotel because of the good reviews and the location. However, we were severely disappointed. Within an hour of going to bed, I woke up to find bites on my body. It was past midnight, and I went out to look for staff to get insect repellent and medication, thinking that it was mosquito bites. I found Mr Tan, whom I believe is the proprietor, and showed him the bites. He said it was not mosquito bites, and handed me some bug spray. I returned to the room, where I then found bed bugs crawling on my bed and my friend's bed. I woke her up and we killed two bed bugs, which had blood when we killed them. Mr Tan returned to our room and I showed him the bed bugs. He offered to take us to another room. As it was really late, we didn't think we could find another hotel. We didn't see any bed bugs in the new room, but we couldn't sleep from worrying about the bed bugs and the bites were really itchy and swollen. Early next morning, we checked out (even though we had booked a two-night stay), as we wanted to find a hotel that was bed bug free for a peace of mind. We expressed our concern that bed bugs can spread really easily, but Mr Tan was very blase about the bed bugs. He said that if we were frequent travellers, we would be used to it. I asked for a receipt to show that I checked out early, but was denied it. I was told to contact Expedia for all my queries since I booked through Expedia. Fortunately, the amazing staff at Expedia were really helpful and understanding.
Stayed 2 nights in Jul 2017
Response from The Management on 30 Jul 2017
Dear Tan, we would like to take this opportunity to thank you for your feedback with regards to your stay in our hotel. We apologize for the unpleasant experience. We will definitely look into it and take immediate action. We thank you again for bringing this to our attention. It will help us improve our operations and services in the near future.

8/10 Good

Pamela, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hospitality
My husband and I had booked a last minute trip up to Malacca and we got possibly the last room at Da Som Inn. We arrived way earlier than expected but the host was so gracious to allow us to check into our room. The room was simple but very clean. The entire hospitality team were so forthcoming from providing directions to recommendations and even provided ironing. The breakfast was a delight with cooked Asian dishes along with toast, eggs and hash potatoes. They provide coffee & biscuits 24/7 if you are feeling peckish. The location is spot on! you can walk all the way from Jonker Street - Christ Church - St Paul's Church and A'famosa in 30 to 40mins. Just perfect! #hoteldasominn

6/10 Okay

Emily

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad cleanliness
The bathroom has urine smell .. The fridge smell of dead rats
Thanks for letting us know. We’ll work hard to fix the issue you experienced. We appreciate your feedback.

10/10 Excellent

Taylor Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay! Awesome staff, free coffee and breakfast was good! Highly recommenf
Dear Taylor, We would like to take this opportunity to thank you for your feedback with regards to your stay in our hotel. Thank you for visiting us at Hotel Da Som Inn, Melaka. We hope we achieved our goal in making your stay memorable by providing outstanding service. We strive to make the experience at Da Som Inn one you will remember forever. Looking forward to welcome you again soon. Take care! #hoteldasominn

10/10 Excellent

mohd nazry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location.
The owner and the staff were very helpful and friendly. It was a pleasant stay at Da Som Inn. 2 mins walk to Jonker Walk.
Dear Mohd, We would like to take this opportunity to thank you for your feedback with regards to your stay in our hotel. Thank you for visiting us at Hotel Da Som Inn, Melaka. We hope we achieved our goal in making your stay memorable by providing outstanding service. We strive to make the experience at Da Som Inn one you will remember forever. Looking forward to welcome you again soon. Take care! #hoteldasominn

8/10 Good

CHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will choice this inn again next time
Well location, nicely service
Response from General Manager on 10 Nov 2016
Dear guest, Thank you for visiting us at Da Som Inn Melaka. We hope we achieved our goal in making your stay memorable by providing outstanding service. We strive to make the experience at Da Som Inn one you will remember forever. Looking forward to welcome you again soon. Take care! #hoteldasominn

8/10 Good

JEFFREY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Place called Home
Great stay with good host Mr Terrance who will ensure your stay is comfortable and will assist you on your request.
Response from General Manager on 10 Nov 2016
Dear guest, Thank you for visiting us at Da Som Inn Melaka. We hope we achieved our goal in making your stay memorable by providing outstanding service. We strive to make the experience at Da Som Inn one you will remember forever. Looking forward to welcome you again soon. Take care! #hoteldasominn

10/10 Excellent

Laila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 10 Nov 2016
Dear guest, Thank you for visiting us at Da Som Inn Melaka. We hope we achieved our goal in making your stay memorable by providing outstanding service. We strive to make the experience at Da Som Inn one you will remember forever. Looking forward to welcome you again soon. Take care! #hoteldasominn

8/10 Good

chu, KUALA LIPIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE
FRIENDLY STAFF,GOOND IN SERVICES, CLEAN & GOOD LOCATION

8/10 Good

Alvin, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Other than the air conditioning which wasn't cold enough even at the lowest setting especially when the room's rather large, everything else was pretty decent. Breakfast consists of simple fare like eggs, hashbrown, toast and fried rice. Coffee/tea is free flow!

10/10 Excellent

Jasmine, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and friendly staff
Excellent staff - extremely friendly and genuinely interested in their guests, very knowledgeable about local attractions & restaurants, will go over and beyond to be helpful. Very clean, comfortable air-conditioned room. Delicious varied breakfast. Only negative was that the place has fairly thin walls so prone to noise from street or discourteous neighbouring guests. Would benefit from more insulation/designated quiet times.

8/10 Good

Suzanne, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent choice for a few days
We only booked one night, but decided to stay longer. The room was a little warm during the night, but you can get a remote for the ceiling fan.

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Quaint place to relax and unwind.
Nice people run the place. Loved the local breakfast, simple but nice.only thing is that the room is very hot during the daytime. We got the roomo on the 2nd level.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly staff
Very friendly staff. We were given a welcome drink on arrival. Room was spacious. Wifi signal and internet speed were good. Breakfast included paratha, scrambled eggs, potato wedges etc. Free tea and coffee available all day and of a good quality. Very conveniently located - 1 minute from Jonker Street. A short taxi ride (20 Ringgit per ride) to/from Melaka Sentral coach station.

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Great place, great location, wonderful staff, and affordable price

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great week end in Malacca
Nice welcome. The hotel is near jonker street.. The staff very nice and always present to give good tps during our stay.

8/10 Good

Lena, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for a short stay, very warm staff & local food for breakfast

10/10 Excellent

Rosa Consolacion, Paranaque City, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Place to stay!
Da Som Inn is ahomey place to stay. We are happy that we stayed in this hostel. The food is good. The owner heed to our request for rice. The food were cooked with so much love that it taste good. As for the staff they are all welcoming and accommodating. What is so important to them is their business reputation and not just business interest or profit and one thing good about this hostel is that they go out of their way to be of service to their guest. Thank you so much Da Sim Inn we appreciatr your hard work and our respect to all of you. MABUHAY PO KAYO! From Escalada family

10/10 Excellent

Kien Gee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Lingling, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, worth for staying
Nice hotel, kind staff and location near to jonker street. Next time we'll stay here again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Cheow Wee, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly uncle and staff. All staff are very Helpful. Room is clean. The place is nice and very convenience.

8/10 Good

Jeniffer, Penang, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel owner is a great hoster
Owner provided great service. Free flow of coffee, juice and cereal. Comfortable bed with a number of pillows that I needed. Excellent hotel for a short stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Old but heritage
An old building in old town but clean and good amenities. The location is very good and the owners are gems. Very quirky but super friendly. Enjoyed my stay and would stay here again. Breakfast is simple and not overly hot but ample for a light start to the day. Don't expect a luxury hotel its not but for a pleasant stay its fantastic.

2/10 Terrible

benny, MunichM

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
4.2 rating is misleading. First it is not a hotel. My rating is 1.2, primarily because the 4.2 rating misled me. I wonder who they paid to get that rating. Hygiene is poor. I could elaborate but have no time now.

8/10 Good

Iicy, Singapore

Liked: Cleanliness, staff & service, room comfort
Warm n friendly place to stay! Lively place to go
Was very pleasant with the stay. All the staffs was very friendly and well taken care of us!