Reception

Reviews of Super 8 by Wyndham Madison South

2.5 out of 5
Super 8 by Wyndham Madison South
1602 W Beltline Hwy, Madison, WI

Reviews

7.6

Good

Rating 10 - Excellent. 297 out of 1003 reviews" "
Rating 8 - Good. 362 out of 1003 reviews" "
Rating 6 - Okay. 185 out of 1003 reviews" "
Rating 4 - Poor. 80 out of 1003 reviews" "
Rating 2 - Terrible. 79 out of 1003 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Dana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Staff was very friendly!
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 26 Mar 2024
Dear Dana, We're thrilled to hear that you had a fantastic experience with our staff during your stay! Your kind words truly brighten our day. We pride ourselves on providing top-notch hospitality, and it's wonderful to see that our team's friendliness made a positive impression on you. We appreciate your feedback and hope to welcome you back for another fantastic stay shortly!

2/10 Terrible

William

Disliked: Cleanliness, property conditions & facilities
Mold in bathroom, broken windows, dirty sheets
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 18 Mar 2024
Dear William,We're sorry to hear that your recent visit was so disappointing. We obviously failed to satisfy your expectations for comfort and satisfaction, which are our top priority. For the problems you had with the mold in the restroom, the shattered windows, and the unclean bedding, please accept our deepest apologies. You may be confident that we are actively working to address these problems and resolve them promptly since we value your comments. We apologize if our efforts to maintain a clean and inviting atmosphere during your visit fell short of our standards. We much appreciate your insightful criticism, which will help us grow as a company. With any luck, we'll be able to earn your confidence again and invite you back for an even better experience in the future.

2/10 Terrible

Danny

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in rough shape they said they were remodeling which means floors didn’t get vacuumed trash was every where in hall ways from other customers house keeper cleaned a room down the hall from mine vacuumed the room but left the hall ways a mess. They property employees and owners where have a birthday party on site which means any issue would be addressed when they felt like it. The remote to my tv stopped working 5mins into my stay I call the front desk a few times no one answers, I then go to the front desk no one’s there. Being thoughtful to the fact that these are ppls jobs n lively hood I waiting on the short side 20 mins but in reality 30 for the front desk person to come back n find out there’s a party which means service will be lack luster only plus is what should u expect from a 50 dollar room lmaoooo…..over they lived up to the price
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 16 Mar 2024
Hi Danny,We appreciate your feedback regarding your recent stay at our hotel. We apologize for any inconvenience caused by ongoing renovations, and we assure you that our team is working diligently to improve the property for our guests' comfort. Our housekeeping staff strives to maintain cleanliness throughout the premises, and we will address any lapses in service promptly. Regarding the issue with the remote and front desk availability, we apologize for the delay in assistance and will address this matter to ensure it doesn't reoccur. We value your patronage and hope to have the opportunity to provide you with a more satisfactory experience in the future.

10/10 Excellent

Coreatta

Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 16 Mar 2024
Hi Coreatta,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

6/10 Okay

Shelia

Stayed 1 night in Mar 2024
Response from Guest Relations Management on 15 Mar 2024
Dear Sheila,We're truly sorry to hear that your experience at our hotel fell short of expectations. Your feedback is valuable to us, and while we wish we had more specific details about your stay, we understand that there may have been aspects that didn't meet your satisfaction. We strive to provide exceptional service and accommodations to all our guests, and we regret any inconvenience or discomfort you may have experienced. If there are specific areas you'd like us to address or improve upon, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future and deliver a more enjoyable stay.

8/10 Good

Robert

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on 11 Mar 2024
Hi Robert!We're thrilled to see you had a delightful stay with us! Your 4 out of 5 rating speaks volumes, and while we wish we could've heard more about your experience, we're still overjoyed to know you left with positive impressions. If there's anything specific that stood out to you during your time with us, or any suggestions you have for making your next visit even more exceptional, we'd love to hear from you. Thank you for choosing our hotel, and we eagerly await the opportunity to welcome you back for another fantastic stay!

10/10 Excellent

Kendrick D

Liked: Cleanliness, staff & service
Quiet
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 9 Mar 2024
Hi Kendrick,We appreciate your feedback and are glad to hear that you found our hotel quiet during your stay. Ensuring a peaceful environment for our guests is a top priority for us. We continuously strive to maintain this standard through various measures, including soundproofing and attentive staff members. Your satisfaction is important to us, and we hope to welcome you back for another tranquil experience in the future.

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect!
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 8 Mar 2024
Hi Kathy!Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again.

2/10 Terrible

Jessica

Travelled with group
Disliked: Amenities, property conditions & facilities
Broken window in our room. The bathroom had mold on the ceiling and wall.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 3 Mar 2024
Hi Jessica,We sincerely apologize for the inconvenience you experienced during your stay with us. However, we take matters like this very seriously and have immediately addressed the issues you mentioned. Our maintenance team has been dispatched to fix the broken window, and our housekeeping department is thoroughly inspecting and cleaning all bathrooms to ensure such instances do not recur. We appreciate your feedback as it helps us continually improve our services for all our guests.

2/10 Terrible

Steven

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When my son got there they dud not allow him to check in becsuse he wasn't 21. He is 20. Now where on their website stated the age requirement
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on 2 Mar 2024
Hi Steven,We apologize for any inconvenience caused during your recent visit to our hotel. However, it's important to note that our age requirement policy is clearly outlined in our terms and conditions, which are accessible on our website prior to booking. As a responsible establishment, we enforce this policy to ensure the safety and comfort of all our guests. We regret any miscommunication that may have occurred and appreciate your understanding of our commitment to maintaining a secure environment for all patrons.

8/10 Good

Kent

Stayed 1 night in Feb 2024
Response from Guest Relations Management on 23 Mar 2024
Dear Kent, Thank you for choosing to stay with us and for taking the time to leave such a thoughtful review. We're delighted to hear that your experience at our hotel was a positive one overall. Your feedback is incredibly valuable to us as we continuously strive to provide exceptional experiences for all our guests.

8/10 Good

Mathew

Business traveller
Liked: Staff & service, property conditions & facilities
Nice and friendly staff.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 29 Feb 2024
Hi Matthew!We're delighted to hear you had a positive experience with our welcoming crew! Providing outstanding service is at the core of what we do, and we appreciate hearing that our personnel made your stay memorable. If there is anything further we can do to improve your next stay, whether it is a nice room upgrade or a personalized advice for touring the region, please let us know. We can't wait to have you back for another amazing visit!

6/10 Okay

Dale

Travelled with pets, Travelled with partner
Liked: Amenities
The property is easy to get to. There are restaurants close by. Our room was supposed to have a refrigerator. They told us we would get one, but not until the third day of our 4 day stay. They never brought us a fridge. I so woke up one morning with multiple insect bites on both hands. I thank them for compensating us for some of our expense.
Stayed 4 nights in Feb 2024
Response from Guest Relations Management on 26 Feb 2024
Dear We are very sorry to hear about your experience during your stay. We are disappointed to hear that we did not meet your expectations. Please accept our sincere apologies for the delay in the delivery of the refrigerator you requested and for the inconvenience caused by its absence during your stay. In addition, we are very sorry for the inconvenience you experienced due to the insect bites. Rest assured, we take such matters seriously and actively address them to ensure a smoother and more enjoyable experience for all guests. We appreciate your feedback and look forward to welcoming you back and exceeding your expectations in the future.

4/10 Poor

Keri

Travelled with family and small children, Travelled with pets, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The entire first floor of the buildimg reeked of pot. The outside of the building was nothimg but garbage, broken beer bottles, empty beer cans and filth. We were there for the dog show and used the sude entrance to go out to exercise dogs. There was so much garbage and junk all over. It was disgusting. The carpet in halls was filthy. The staff was friendly but that was the only good thing. Would not stay again
Stayed 4 nights in Feb 2024
Response from Guest Relations Management on 26 Feb 2024
Dear Keri,I'm genuinely sorry to hear about your disappointing experience during your stay. It's truly disheartening to learn about the issues you encountered, from the unpleasant odor on the first floor to the unkempt surroundings outside the building. Our team strives to provide a clean and welcoming environment for all our guests, and it's clear we fell short of meeting your expectations. Please know that we take your feedback seriously, and we will address these concerns promptly to ensure a more pleasant experience for future guests. Your comfort and satisfaction are paramount to us, and we sincerely apologize for any inconvenience caused. If you reconsider staying with us in the future, we'd love the opportunity to exceed your expectations.

4/10 Poor

Theresa

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When arriving everything seemed okay. After checking in and going to the room the side doors do not lock or latch. The first level smelled like weed and looked like people lived there full time with junk in the hall way. Room seemed some what clean, but found garbage in entry from previous people. The pool and hot tub were great temps, but the water levels were low and the water was very salty. The hit tub also had a layer of what felt like sand in the bottom. Photos look way better than it does in pictures. Will not recommend and will not stay again.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 26 Feb 2024
Dear Theresa,I am very sorry to hear about your disappointment during your recent visit to our hotel. Your feedback is invaluable to us and we sincerely apologize for any inconvenience this may cause. We understand how important it is to feel safe and comfortable during your stay and are concerned to hear about issues with the cleanliness of the side doors and common areas. Rest assured that we will address these issues with our team to ensure they are resolved quickly. Regarding the pool and hot tub, we apologize that the water level and quality did not meet your expectations. We are looking into this further to ensure a more pleasant experience for our guests in the future. Your comments are taken into consideration and we hope you will give us another chance to provide you with the exceptional accommodation you deserve. If there is anything else we can do to resolve the issue, please contact us directly.

6/10 Okay

Carie

Stayed 2 nights in Feb 2024
Response from Guest Relations Management on 26 Feb 2024
Dear Carie,We're truly sorry to hear that your experience fell short of expectations during your stay. Your feedback is invaluable to us, and while we wish we could have addressed any concerns you had in real-time, we understand that sometimes situations arise that impact your experience. We strive to provide exceptional service and comfort to all our guests, and we regret that we missed the mark on this occasion. Please know that we take your feedback seriously and will use it to improve our services for future guests. If there's anything specific you'd like to share with us to help us better understand your experience, please don't hesitate to reach out. Your satisfaction is our utmost priority, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

Mary

Liked: Staff & service, property conditions & facilities
Very nice.
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on 25 Feb 2024
Hi Mary,We appreciate your positive feedback and are delighted to hear that you had a pleasant experience during your stay with us. Our team works diligently to ensure that all guests receive exceptional service and feel comfortable throughout their visit. It's gratifying to know that our efforts met your expectations, and we hope to have the opportunity to welcome you back again in the future. Thank you for choosing our hotel for your accommodation needs.

10/10 Excellent

Tammi

Liked: Cleanliness, staff & service
Satisfied with our stay.
Stayed 2 nights in Feb 2024
Response from Guest Relations Specialist on 25 Feb 2024
Hi Tammi,We're thrilled to hear that you had a satisfying experience during your stay with us. Providing excellent service and ensuring our guests' comfort are our top priorities, and we're delighted that we could meet your expectations. Your positive feedback serves as a testament to our commitment to delivering exceptional hospitality. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.

2/10 Terrible

Phil

Disliked: Cleanliness, property conditions & facilities
Bathroom door is rotting. Pool had white stuff floating on top. Hot tub missing tile on step.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 16 Feb 2024
Dear Phil, We are truly sorry to hear about your disappointing experience during your stay. It's distressing to learn about the condition of the bathroom door, as well as the cleanliness concerns with the pool and hot tub. We understand how crucial these amenities are to your comfort and enjoyment, and we sincerely apologize for falling short of your expectations in these areas. Your feedback is invaluable to us, and we will take immediate action to address these issues to ensure that future guests have a more pleasant stay. Please accept our apologies once again, and we hope for the opportunity to regain your trust in the future.

2/10 Terrible

Anthony

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
They dont clean the halls or tell theyre guests to quiet down after 9pm listend to someone elses party well into 3am glass beer bottles and chairs by side entrances poorly remodeled toilet was hand tightened to the floor bumped it with my leg shifted it can hear every single foot step from upper floors
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 12 Feb 2024
Dear Anthony, I'm truly sorry to hear about your disappointing experience during your stay at our hotel. Your feedback about the cleanliness of the halls and noise disturbances is concerning, and we deeply regret any inconvenience caused. Rest assured, we take these issues seriously and will address them promptly with our housekeeping and security teams to ensure a more pleasant environment for our guests. Additionally, I apologize for the inconvenience caused by the poorly remodeled toilet and the noise disturbances from the upper floors. Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.

8/10 Good

Kendra

Travelled with partner
Liked: Cleanliness, staff & service
Was happy for the price. Was decent
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 7 Feb 2024
Dear Kendra, We're thrilled to hear you had a delightful stay with us and appreciate you taking the time to share your thoughts! It's fantastic to know that you found great value in your experience with us. We're dedicated to providing our guests with top-notch service and comfort, and we're delighted to hear that we hit the mark with you. Your satisfaction is our priority, and we can't wait to welcome you back for another fantastic stay!

6/10 Okay

Ashley

Travelled with partner
It was clean
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on 27 Jan 2024
Hi Ashley,We appreciate your positive feedback regarding the cleanliness of our hotel. Our dedicated housekeeping team works tirelessly to maintain a high standard of cleanliness throughout the property. We take great pride in ensuring that our guests experience a comfortable and hygienic stay. Your acknowledgment of our efforts is truly gratifying, and we look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Odiseo

Liked: Cleanliness, staff & service
.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 26 Jan 2024
Hi Odiseo!Absolutely thrilled to receive your perfect rating! Your feedback speaks volumes, and while brevity is the soul of wit, we'd love to hear more about your delightful experience. It's like unwrapping a fantastic gift with no card – the mystery adds to the excitement! We're overjoyed that you enjoyed your stay and sincerely hope to welcome you back for another round of exceptional hospitality. Your perfect score has made our day, and we can't wait to have you back for an encore. Until then, safe travels and many thanks for choosing our hotel!

4/10 Poor

Pamela

Business traveller
Disliked: Property conditions & facilities
Would not recommend, parking lot not plowed for days. Faucet in room not working. Threadbare carpet. Very poorly maintained.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 24 Jan 2024
Dear Pamela,Thank you for taking the time to share your recent experience with us. We genuinely appreciate your feedback and would like to express our sincere apologies for the inconveniences you encountered during your stay. We deeply regret that our parking lot was not promptly plowed, and we understand the frustration this may have caused. Additionally, we apologize for the issues with the faucet in your room and the condition of the carpet. Please be assured that we take your comments seriously, and we will address these maintenance concerns immediately to ensure a more comfortable experience for our guests in the future. We value your input, and we hope to have the opportunity to make amends and provide you with a much-improved stay on your next visit.

10/10 Excellent

Jada

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Guest Relations Specialist on 20 Jan 2024
Hi Jada,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

William

Stayed 1 night in Jan 2024
Response from Guest Relations Management on 8 Feb 2024
Dear William, Thrilled to hear you had such a fantastic experience at our hotel! Your 5 out of 5 ratings truly warms our hearts and serves as a testament to our commitment to providing top-notch service. It's guests like you who make all our efforts worthwhile!We're over the moon to learn that you found our accommodations impeccable and our staff friendly and attentive. Your kind words motivate us to continue striving for excellence and to ensure that every guest feels as welcomed and pampered as you did during your stay. We can't wait to welcome you back for another memorable experience soon!

10/10 Excellent

Collin

Business traveller
Liked: Staff & service
Not kept up on room maintenance, missing door trim, hallways had parts in corners. Rooms were reasonably clean
Stayed 2 nights in Jan 2024
Response from Guest Relations Management on 18 Jan 2024
Dear Collin,. We truly appreciate your feedback and apologize for any inconveniences you experienced. It's disheartening to hear that the room maintenance fell short of your expectations, with missing door trim and issues in the hallways. We sincerely apologize for any discomfort this may have caused during your stay. Please be assured that we are addressing these concerns with our maintenance team to ensure that such oversights are promptly rectified. We value your input, and your insights will certainly contribute to our ongoing efforts to enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future and provide you with an improved stay.

8/10 Good

William

Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on 3 Feb 2024
Hi William,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

8/10 Good

Zeke

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Guest Relations Management on 10 Jan 2024
Hi Zeke!We're delighted to hear that you enjoyed your stay at our hotel, earning us a fantastic 4 out of 5 rating! While we appreciate your brevity, your positive rating speaks volumes. We're thrilled to have contributed to your positive experience, and we hope to welcome you back for an even more memorable stay in the future. Our team is dedicated to providing exceptional service, and your feedback encourages us to continue striving for excellence. Thank you for choosing us, and we look forward to hosting you again soon!

6/10 Okay

Jesse

Travelled with group
On the listing there was no mention of a minimum age requirement… they require a person over 21 to check in. They made an exception because of the misunderstanding but that would’ve been bad if we drove all this way and were turned away from the room we’d booked.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 28 Dec 2023
Dear Jesse, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced regarding the minimum age requirement for check-in. We understand the importance of clear communication in our listings, and we regret any misunderstanding that may have occurred. Your concerns have been noted, and we will take immediate steps to ensure that our age requirements are prominently featured in our future listings. We appreciate your understanding and want to assure you that your comfort and satisfaction are of the utmost importance to us. Should your travels bring you back to our area, we would be honored to have the opportunity to provide you with a more seamless and enjoyable stay.

10/10 Excellent

Najeeb

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was good, but what really made it great was Indu she was at the front desk when we arrived. Very kind and helpful, always checking and making sure everything was good. She gave us a room, that was recently renovated, but it had an issue with the hot water, she offered to swap it the same night, but we preferred the next morning because we were tired. Our trip was during the holidays, and we know that it is hard to be working during holidays, but she was very pleased to host us and provide excellent service during the whole stay. She always had a smile on her face. Thank you!
Stayed 3 nights in Dec 2023
Response from Guest Relations Management on 28 Dec 2023
Dear Najeeb, What an absolute delight it was to read about your fantastic experience at our hotel! We're thrilled to hear that your stay, already good, was elevated to greatness by the warm and dedicated hospitality of Indu at the front desk. It's heartening to know that her kindness, helpfulness, and constant attention to your needs left a lasting positive impression.We appreciate your understanding regarding the room hiccup and applaud Indu for her quick thinking in offering a resolution. The fact that she maintained her cheerful demeanor, even during the bustling holiday season, speaks volumes about her commitment to providing excellent service. We'll make sure to pass on your kind words to Indu, who always manages to keep a smile on her face.We can't wait to welcome you back for another memorable stay!

2/10 Terrible

Alexis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible customer service
Horrible service. Checked in around 9 pm, requested extended check out. Check out was approved, told to call the next morning and tell front desk a time. (Weird for me to have to go out of my way to do so, but I agreed) returned to our room at 8:30 am, Cale’s front desk, gave them a time. Told to call back at 9 am and discuss this again. I explained that we had just gotten to our room for sleep, and that I would try to call but that this was their notification and my request. At 11 am a knock came to my door from housekeeping, telling me to vacate the room, I explained we had a late check out for 1 pm. Even offered to pay extra. And I was told that was not his problem, and that late check out was 11:30. At this point I said fine, give me 45 mins to get myself together shower and I would vacate. Instead I was told that it was now 11:30, and he would not allow further time and we needed to leave right then. I went to the front desk, explained everything. And was refused a refund. So we did everything right by them. Paid for a room with a deposit. That both were not returned to me. And we only utilized the room for 2.5 hours of sleep. At the end of the day- very unprofessional and even if I was in the wrong, which I was not, it’s never okay for staff to speak with someone the way I was spoken to.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 23 Dec 2023
Dear Alexis, We sincerely apologize for the inconvenience you experienced during your recent stay at our hotel. Your feedback is invaluable to us, and We want to assure you that we take such matters seriously. We're truly sorry for the miscommunication and the inconvenience caused by the conflicting information regarding your late check-out request.It is disheartening to hear that our staff did not handle the situation with the professionalism and courtesy we strive to uphold. Please know that we will be addressing this issue with our team to ensure that such incidents are avoided in the future. Customer satisfaction is our top priority, and your experience falls short of the standards we aim to achieve.In light of your dissatisfaction, We would like to extend our sincerest apologies and assure you that we are taking immediate steps to rectify the situation. We genuinely appreciate your understanding and hope to have the opportunity to make amends on a future visit. If there is anything specific we can do to regain your trust, please do not hesitate to contact us directly.Thank you for bringing this matter to our attention, and I hope we can welcome you back to provide you with the excellent service you deserve.

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Guest Relations Management on 5 Feb 2024
Dear Martin, Hey there! Your upbeat review put a big smile on our faces! We're thrilled to hear you had a decent stay at our hotel, scoring us a solid 4 out of 5. Your feedback means the world to us, and we're stoked to know we hit the right notes during your stay. We're always jazzed to keep the good vibes rollin', so the next time you're in town, drop by for another dose of awesome hospitality. Cheers to more fantastic stays in the future!

10/10 Excellent

Bradley

Stayed 1 night in Dec 2023
Response from Guest Relations Management on 3 Jan 2024
Greetings Bradley,Wow, what an incredible way to kick off our day! We're absolutely thrilled to see your perfect 5 out of 5 rating. It speaks volumes, and we're delighted that your experience at our hotel left you without any need for comments – sometimes, the absence of words says it all! Your satisfaction is our greatest achievement, and we're over the moon to have hit the mark. It's guests like you who make our job so rewarding. We can't wait to welcome you back for another fantastic stay. Until then, safe travels and warm regards!

6/10 Okay

Michael

Business traveller
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 5 Dec 2023
Dear Michael,We appreciate the feedback from our guest and understand that their experience fell below expectations, as reflected in the 6 out of 10 rating without specific comments. We sincerely apologize for any shortcomings during their stay and would like to assure them that we take their feedback seriously. While we acknowledge that everyone's preferences and expectations vary, we are committed to providing a memorable and enjoyable experience for all our guests. If there are specific issues or areas of concern that the guest would be comfortable sharing, we would be more than willing to address and rectify them to ensure their next visit surpasses their expectations. Our goal is to continuously improve and provide exceptional hospitality, and we appreciate the opportunity to learn from each guest's experience.

10/10 Excellent

Brian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean facility, friendly staff, Perkins is right around the corner, and overall pleasant experience. Thanks Indu and Team!
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 5 Dec 2023
Hi Brian!What an absolute delight it is to read your fantastic review! We're overjoyed to hear that your stay at our hotel was marked by cleanliness, a friendly staff, and an overall pleasant experience. Knowing that Perkins is just around the corner and added to your enjoyment is the cherry on top! Indu and the entire team are beaming with pride at your kind words. It was our pleasure to have you, and we can't wait to welcome you back for another delightful stay. Until then, safe travels and warm regards!

8/10 Good

Steven

Travelled with group
The room could have had a freshness smell. It had an odor smell when we walked in.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 5 Dec 2023
Dear Steven,We greatly appreciate you sharing your experience with us! Your feedback is incredibly important as it allows us to enhance our services. We sincerely apologize for any inconvenience caused by the lack of freshness in your room. Rest assured, we have taken immediate action to address this concern and have implemented measures to ensure that each guest enjoys a welcoming and pleasant atmosphere from the moment they step into their accommodations. Your input guides us in our ongoing efforts to provide a delightful stay, and we look forward to the opportunity to exceed your expectations on your next visit. Thank you for choosing our hotel, and we can't wait to welcome you back for an even more refreshing experience!

10/10 Excellent

Jada

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this property for all Badger home games and each of my stays were great! By the end of my last stay, I literally feel like I made funs with all the staff there. Great place to stay and wonderful people running it!
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 1 Dec 2023
Hi Jada!What a fantastic review! We're thrilled to hear that you had a series of great stays with us during the Badger home games. It warms our hearts to know that you not only enjoyed the comfortable accommodations but also formed connections with our wonderful staff. Creating a friendly and welcoming environment is what we strive for, and your kind words are truly the best reward. We can't wait to welcome you back for more memorable experiences!

10/10 Excellent

Jen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 1 Dec 2023
Hi Jen!Fantastic to hear you gave us a perfect 10 out of 10 rating! Your glowing feedback speaks volumes, and we're thrilled to have exceeded your expectations. We're dedicated to providing an exceptional experience, and it warms our hearts to know you left completely satisfied. If there's ever anything specific that stood out to you or any additional thoughts you'd like to share, we're all ears! Looking forward to welcoming you back for another outstanding stay.

2/10 Terrible

Dushun

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Nasty
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 26 Nov 2023
Hi Dashun,We sincerely apologize for the unpleasant experience you encountered during your stay with us. It deeply concerns us to hear that you rated your experience as a 1 out of 5, and we genuinely regret that the conditions did not meet your expectations. We take your feedback seriously and would appreciate the opportunity to address the specific issues you encountered to improve our services. Our team is committed to providing a clean and comfortable environment for all our guests, and we are actively investigating the concerns you've raised. Please reach out to our management team directly so we can better understand your experience and work towards resolving any issues. Your feedback is invaluable in helping us enhance our guest experience.

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was as expected. Clean and quiet.
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 21 Nov 2023
Hi Jodi!We're delighted to hear that your stay met your expectations, earning us a fantastic 5 out of 5 rating. Our team takes great pride in maintaining a clean and peaceful environment, ensuring that your time with us is both comfortable and rejuvenating. We appreciate your positive feedback and look forward to welcoming you back for another peaceful getaway in the future. Safe travels!

6/10 Okay

Jason

Liked: Cleanliness, property conditions & facilities, room comfort
Slamming door nuisance
We were given a room at the very end opposite of the main entry;lobby, there was a side entrance door that the whole time of our stay it slammed shut the whole fricken time, no stop!. All thru out the day, night, morning. I had called the front desk asking to see if something could be done cause it looked like it was the door for smokers to step outside and several non guests entering into the hotel. I was told pretty much yup it slams shut and is loud. I felt that something could of been done. Also there was a lot if glass in the grassy areas around the hotel. We have one more night here and already woke up to the slamming side entrance door starting a 2:30am. So I can't afford to give up my reservation. I really liked this place and too bad that these negative issues impacted my opinion on this hotel.
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 17 Nov 2023
Dear Jason,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience caused by the slamming side entrance door during your stay. We understand the impact it had on your overall impression of our hotel, and we genuinely regret any frustration it may have caused. Your feedback is crucial to us, and we want to assure you that we are actively addressing the issue to prevent any recurrence. We appreciate your patience and hope to have the opportunity to provide you with a more pleasant experience during any future stays. If there is anything specific we can do to make your remaining night more comfortable, please do not hesitate to let us know.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Gina Chandler on 14 Nov 2023
Hi James,We're absolutely pelased to receive your perfect 10 out of 10 rating! While we appreciate your brevity, we'd love to know more about your experience to ensure we continue delivering exceptional service. Your feedback is invaluable to us, and we hope you'll consider sharing more details in the future. Our team is dedicated to making every stay memorable, and we look forward to welcoming you back for another fantastic experience. Thank you for choosing our hotel, and we appreciate your positive endorsement!

8/10 Good

GUILLAUME

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely much better than what I was expecting for the price. Room was very clean and comfortable while service is very efficient. Definitely recommend if you want to spend night in Madison
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 13 Nov 2023
Dear Guillaume,Thank you so much for taking the time to share your experience! We're absolutely delighted to hear that our hotel exceeded your expectations, especially considering the great value. It's fantastic to know that you found your room to be both clean and comfortable, and we're thrilled to hear that our service left a positive impression on you. We take pride in providing efficient and friendly service to our guests. Recommendations mean the world to us, and we're honored that you would suggest our hotel for those looking to spend a night in Madison. We can't wait to welcome you back for another fantastic stay!

8/10 Good

Tina

Travelled with partner
Liked: Cleanliness, staff & service
What we expected for Motel 8. Front desk was nice. But, debris on the property grounds, needs some updating. Room was not bad, but, no lotion, noise in hallway very audible in room. All in all, not so bad. Drove and parked by capitol for Madison marathon in garage for $1.8/hr. $6 extra instead of $400/night within walking of marathon pretty good, I'd say
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 13 Nov 2023
Hi Tina,Thank you for sharing your thoughts on your recent stay at Motel 8! We're delighted to hear that our front desk team left a positive impression and that you found the room satisfactory, considering the marathon madness in Madison. We appreciate your feedback regarding the property grounds and are committed to making necessary improvements. As for the noise in the hallway, we'll definitely look into muffling that marathon of sounds for a more peaceful night's sleep. We understand the importance of little amenities like lotion, and we're taking note of that for future enhancements. We're thrilled you found a smart parking solution for the marathon—it sounds like you outsmarted the high-priced competition! We hope to host you again, ensuring your next stay is not just good, but great!

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and clean
The check in was wonderful, the room was very clean and quiet. We couldn't adjust the water temp in the shower.
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 13 Nov 2023
Hi Kerry,Thank you so much for the fantastic review! We're thrilled to hear that your check-in experience was wonderful and that you found our hotel to be friendly and clean. It's our priority to provide a comfortable and serene environment for our guests. We apologize for any inconvenience with the water temperature in the shower—rest assured, we'll have our maintenance team take a look to ensure it's perfect for your next stay. We appreciate your feedback and can't wait to welcome you back for another top-notch experience!

6/10 Okay

Amin

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Guest Relations Management on 5 Nov 2023
Dear Amin,Thank you so much for taking the time to share your feedback! We appreciate your honesty and the opportunity to improve. We're here to ensure you have a fantastic experience during your stay, so if there's anything specific you'd like to share or any way we can turn your next visit into a 5-star one, please don't hesitate to reach out. Your comfort and satisfaction are our top priorities, and we can't wait to welcome you back for an even more enjoyable stay!

6/10 Okay

Karen

Stayed 1 night in Oct 2023
Response from Guest Relations Management on 1 Nov 2023
Hi Karen,We're glad you took the time to give us your feedback. While we're delighted you chose to stay at our hotel, we're always striving for perfection. Your feedback, though concise, is invaluable in helping us enhance your experience. We'd love to know more about your stay so that we can work on the areas that left room for improvement and make your next visit a perfect 10 out of 10. Please feel free to reach out with any specific comments you may have; we're here to make your future stays truly outstanding!

6/10 Okay

perry

Stayed 2 nights in Oct 2023
Response from Guest Relations Management on 31 Oct 2023
Dear Perry,Thank you for taking the time to share your feedback with us. We appreciate your rating and understand that there might have been aspects of your stay that left you feeling indifferent. Your satisfaction is our top priority, so if you ever choose to stay with us again, please don't hesitate to reach out with any comments or concerns. We're here to ensure your next visit exceeds your expectations. We hope to welcome you back for an even better experience.

10/10 Excellent

James

Stayed 1 night in Oct 2023
Response from Guest Relations Management on 19 Nov 2023
Hi James,Thank you for staying at our hotel recently! We are pleased to learn that you have given us a perfect 5 out of 5. Your complete pleasure is our first goal, and we are delighted to have exceeded your expectations. We hope you liked every aspect of your vacation, from the spacious rooms to the kind personnel. If there was anything in particular that jumped out to you, or if you have any recommendations for improvement, we'd love to hear about it. We can't wait to see you again soon for another amazing visit!