Exterior

Reviews of Travelodge by Wyndham Lynwood

2 out of 5
Travelodge by Wyndham Lynwood
11401 Long Beach Blvd, Lynwood, CA

Reviews

7.4

Good

Rating 10 - Excellent. 244 out of 966 reviews" "
Rating 8 - Good. 361 out of 966 reviews" "
Rating 6 - Okay. 227 out of 966 reviews" "
Rating 4 - Poor. 67 out of 966 reviews" "
Rating 2 - Terrible. 67 out of 966 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Argola

Travelled with family and small children
Website states its microwaves and refrigerators available by request. I asked for a microwave and never really received one. I was asked did I want room service or just towels, I said just towels, never got them. Website also states free bottle water, when I asked for a bottle of water I was told to buy some at vending machine. It’s a $200 deposit, and for what, it’s not even a frig or microwave. It’s a grocery store next door but did no good when I couldn’t keep food in the room so I had to buy food that taste good cold or leave back out to buy fast food for dinner. I have NEVER stayed at a Hotel/ Motel without a mini refrigerator. If these services are no longer available they need to update the website I had to buy three meals a day for 3 days, not to mention I had a one year baby with me that had other needs. I would rate this place with a 6 pre check in was horrible staff member was rude, but other than things mentioned it was a great place.
Stayed 3 nights in Mar 2024
Response from Customer Care Team on 19 Mar 2024
Hi Argola, We are disappointed to hear you had such challenges during your recent stay. We aim to ensure your comfort and satisfaction throughout your stay, and it's clear we fell short in this instance. While it's regrettable, we assure you that this experience is not up to the quality and standard we usually provide for our guests. We appreciate you bringing these matters to our attention and will use this feedback to improve our product/service for the satisfaction and enjoyment of our future guests. Regarding the deposit amount, like any other hotel across the US and around the world, we charge a deposit for the incidentals that may occur during your stay. If not utilized or if there are no damages to the property, this amount is released immediately at check-out, subject to a quick inspection of the room. Thank you for your business and your feedback. We sincerely apologize for the inconvenience caused and hope you'll give us another chance to make things right. We earnestly request you consider us again, as we'd love to exceed your expectations on a future visit by providing you with the comfortable and enjoyable stay that our guests love and expect from us. Safe travels!Best Regards, Guest Experience Team

6/10 Okay

Akif

Disliked: Staff & service, amenities
when checking in, we were surprised they require a substantial $200 deposit (which is more than the room amount and more than any other hotel we have stayed at). we booked via third party so there was no advanced notice. in addition, the key card reminds people to collect Wyndham points, but when we asked, we were told to contact Wyndham.
Stayed 3 nights in Feb 2024
Response from Customer Care Team on 5 Mar 2024
Dear Akif, Thank you for taking the time to post your review. We strive to deliver a great guest experience, but it sounds like your time with us did not fully meet your expectations. We regret to hear that you were not aware of our deposit policy prior to checking in; however, doing an authorization for incidentals at check-in is fairly standard in hotels across the US. If not utilized, this amount is released immediately at check-out, subject to a quick inspection of the room. Nonetheless, we value your feedback and will work on making this policy clearer before booking. We do apologize for the key card information that caused you some confusion. We thank you for bringing this matter to our attention, and we have shared your comments with the relevant team for review. Thank you for staying with us on this journey and for providing us with your valuable feedback. We sincerely appreciate both and hope we will have another opportunity to host you more successfully in the future. Safe travels!Best Regards, Guest Experience Team

10/10 Excellent

ELDON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 5 Mar 2024
Dear Eldon, We appreciate you choosing Travelodge by Wyndham Lynwood for your recent stay and are delighted to know you had a 5-star experience with us - thank you so much for the positive feedback! We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to being your preferred choice here in the future. Enjoy your travels, and see you again soon!Best Regards, Guest Experience Team

4/10 Poor

Eric

Business traveller
Disliked: Cleanliness, amenities
Will not stay here again
Stayed 1 night in Feb 2024
Response from Customer Care Team on 27 Feb 2024
Hi Eric, We are disappointed to hear your recent visit did not meet your expectations. Our primary goal is always to exceed our guests' expectations of comfort, convenience, and quality amenities, so we would like to know more about how we can improve future guest satisfaction. We are saddened to read you feel you won't stay with us again. We are sure you'll not have the same experience on another occasion, and we hope you'll reconsider as we'd love to welcome you back and share a more positive experience with you in the future. Thank you for staying with us on this journey and for taking the time to review us. We appreciate both.Best Regards, Guest Experience Team

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
El personal muy amable
Stayed 2 nights in Feb 2024
Response from Customer Care Team on 19 Feb 2024
Dear Maria, Thank you for choosing to stay at Travelodge by Wyndham Lynwood and for taking the time to review us. We are delighted to hear that you found our staff friendly and had a 5-star experience at our hotel. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area. Safe travels!Best Regards, Guest Experience Team

10/10 Excellent

Germain

Stayed 1 night in Jan 2024
Response from Customer Care Team on 21 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Perla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on 17 Jan 2024
Many thanks for the 5-star review, Perla! Your feedback is greatly appreciated. It always feels great to be on the receiving end of such a wonderful rating, and we trust you had a pleasant and comfortable stay with us. It was a pleasure to host you, and we look forward to having you back many more times in the future. Thank you for choosing Travelodge by Wyndham Lynwood. We hope to see you again soon!Best Regards, Guest Experience Team

10/10 Excellent

ARACELI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice

10/10 Excellent

Hardy

Liked: Cleanliness, staff & service, property conditions & facilities
So I'd prefer key cash points on my cabrerahardy74@gmail.com account please. Thank you
Response from Customer Care Team on 29 Dec 2023
Dear guest, Thank you for choosing to stay at Travelodge by Wyndham Lynwood and taking the time to review us. We hope your stay was comfortable and you had easy access to everything you needed. We are happy to have satisfied you well on this visit, and we look forward to having you back soon for another 5-star experience. Safe travels & happy holidays Best Regards, Guest Experience Team

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms
Stayed 1 night in Dec 2023
Response from Customer Care Team on 5 Dec 2023
Dear David, Thank you for choosing to stay at Travelodge by Wyndham Lynwood and leaving us a positive rating. We appreciate you taking the time to share your experience with us. We are glad that you found the rooms clean, and we hope your stay was comfortable and you had easy access to everything you needed. If there's anything specific you'd like to see more of, please don't hesitate to let us know. Your insights are invaluable in helping us enhance our product/service. We look forward to having you back soon and hope to delight you with a 5-star experience on your next visit. Until then, safe travels!Best Regards, Guest Experience Team

10/10 Excellent

Robert L.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Place to Stay
I have stayed at this hotel regularly for the past 13 years and have noticed the upgrades and we are very appreciative of them. We stayed in room 104 during this trip and there were no issues with the room. The only gripe I have is the lack of water pressure for showering. The front desk clerk was very friendly and accommodating and the house keeper who I asked to unlock the ice dispenser each morning was also very nice and accommodating. This place is located just around the corner from where we visit so it is very convenient for us. It is also close to shopping and there is an unlimited choice of dinning close by. For what you pay to stay here, I think it is a great deal.
Stayed 2 nights in Nov 2023
Response from Customer Care Team on 14 Nov 2023
Dear Robert, It is very rewarding to hear your perspective of our hotel, and we are overjoyed to learn that your stay deserved a 10 out of 10 rating - thank you very much! We are so glad that you noticed and appreciated our continual upgrades, and it's nice to read that our location was convenient for you. We are also pleased to know that our front desk staff member and the housekeeper left a positive impression on you with their excellence in customer service. We do apologize for any inconvenience caused due to the lack of water pressure in the shower, and we have alerted our maintenance team to your comments so that they can take immediate action to address the issue you have highlighted. Thank you for your feedback and for your continued patronage. We truly appreciate your loyalty to Travelodge by Wyndham Lynwood and hope to make the next stay just perfect for you.Best Regards, Guest Experience Team

2/10 Terrible

Gabriela

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Customer Care Team on 3 Nov 2023
Hi Gabriela, Thank you for your review. We strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations. We apologize for any failure in delivering on our commitment to provide you with a clean, comfortable, and pleasant place to stay, and we would like to know in more detail about the issues so we can take corrective measures for your future visits. It is disappointing if a guest leaves with less than first-rate experience - this is very unlike us. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Best Regards, Guest Experience Team

10/10 Excellent

Arturo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to stores and restaurants
Stayed 2 nights in Oct 2023
Response from Customer Care Team on 3 Nov 2023
Dear Arturo, Thank you for the positive rating. We appreciate it. We are glad that our location suited you, and we hope your stay at Travelodge by Wyndham Lynwood was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future.Best Regards, Guest Experience Team

10/10 Excellent

JOSE ANTONIO

Stayed 2 nights in Oct 2023
Response from Customer Care Team on 14 Nov 2023
Thank you for leaving us a 5-star rating, Jose. It’s truly appreciated! We hope your stay at Travelodge by Wyndham Lynwood was comfortable and you had easy access to everything you needed. See you soon for another pleasant stay during your next trip to the area.Best Regards, Guest Experience Team

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
It’s quite and relaxing
Stayed 1 night in Oct 2023
Response from Customer Care Team on 24 Oct 2023
Hey Diana, Thank you for the positive rating. We are pleased to hear that you had a peaceful and relaxing stay with us. We hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back at Travelodge by Wyndham Lynwood many more times in the future.Best Regards, Guest Experience Team

4/10 Poor

Tony

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Shower took half an hour to heat up. Had blood stains on bedding, not enough trash cans around.
Stayed 3 nights in Oct 2023
Response from Customer Care Team on 16 Oct 2023
Hi Tony, We are very sorry to hear that you did not experience the usual level of satisfaction that other guests have with their stays with us. Our aim is to provide a clean, comfortable, and pleasant place to stay, and we sincerely apologize that our hospitality and attention to detail left something to be desired in this case - this is very unlike us. All of our linen is washed thoroughly prior to a new guest checking in, but unfortunately, some stains are very difficult to remove. We wish you had made our staff aware of the bedding issue, as it would have enabled them to provide you with better replacements. We will, however, ask our housekeeping manager to ensure that stained linen is removed from circulation. Our maintenance team has also been alerted to your comments so that they can take immediate action to address the issue you have highlighted with the shower. Furthermore, we will notify our team about your concern regarding the trash cans. Thank you for considering our accommodation for your stay in Lynwood and taking the time to post your review. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Best Regards, Guest Experience Team

2/10 Terrible

Hector

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel
Terrible place and terrible staff. Would not recommend to anyone . Book somewhere else
Stayed 1 night in Oct 2023
Response from Customer Care Team on 10 Oct 2023
Hi Hector, We are very disappointed to read your review of our hotel. It certainly does not sound as if you had the experience we strive to provide for our guests, and we sincerely apologize for any failure in delivering on our commitment to provide you with a clean, comfortable, and pleasant place to stay. Guest satisfaction is important to us, and we would like to know in more detail about the issues so we can take corrective measures for your future visits. Thank you for your feedback. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Best Regards, Guest Experience Team

10/10 Excellent

Ana

Stayed 1 night in Sep 2023
Response from Customer Care Team on 16 Oct 2023
Hey Ana, Thank you for the positive rating. We appreciate it. We hope your stay at Travelodge by Wyndham Lynwood was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards, Guest Experience Team

10/10 Excellent

Maria

Stayed 2 nights in Sep 2023
Response from Customer Care Team on 16 Oct 2023
Hey Maria, Thank you for the positive rating. We appreciate it. We hope your stay at Travelodge by Wyndham Lynwood was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards, Guest Experience Team

2/10 Terrible

Sonia

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Customer Care Team on 21 Sept 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Daniel

Stayed 1 night in Sep 2023
Response from Customer Care Team on 10 Oct 2023
Hi Daniel, Thank you for your review. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Best Regards, Guest Experience Team

6/10 Okay

Olivia

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
It was cheap which was good. Otherwise meh, you get what you pay for. A bit dirty and run down. It's next to plaza Mexico which is nice. There is lots of good mexican food there. If your budget allows, I would recommend paying more for a nicer place but otherwise it does the job.
Stayed 2 nights in Sep 2023
Response from Customer Care Team on 19 Sept 2023
Hi Olivia, Thank you for your review. We appreciate you telling us that our price and location suited you. At Travelodge by Wyndham Lynwood, we strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations entirely. Sorry to hear that you had issues with cleanliness and maintenance. We take upkeep and cleanliness very seriously, and our staff generally does a great job when it comes to maintaining our property and preparing the rooms for upcoming guests, so it is strange that this happened. Please know that we will look into this and conduct an investigation within our housekeeping and maintenance departments to correct any lapses in current cleaning and upkeep standards. We look forward to an opportunity to welcome you back and hope to delight you with a superior experience during your next trip to the area.Best Regards, Guest Experience Team

10/10 Excellent

Alfonso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so good, nice and quiet
Stayed 1 night in Sep 2023
Response from Customer Care Team on 14 Sept 2023
Hey Alfonso, We are always pleased to receive feedback from our guests in relation to their stays at Travelodge by Wyndham Lynwood, and we are delighted with your rating and comments - thank you very much. We are glad that you liked our accommodation and found it quiet, and we hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future.Best Regards, Guest Experience Team

10/10 Excellent

Alfonso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, and clean
Stayed 1 night in Sep 2023
Response from Customer Care Team on 19 Sept 2023
Hey Alfonso, Thank you for the positive rating. We appreciate it. We are glad that you found our property clean and quiet, and we hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back at Travelodge by Wyndham Lynwood many more times in the future.Best Regards, Guest Experience Team

2/10 Terrible

Luis

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean enough to sleep and take a shower. But the rooms are not worth more than 100$ a night. Our room was so noisy that out of the two nights that we stayed we couldn’t get a good night sleep. We try to get help to move to a more quieter room but the staff was unhelpful. They didn’t believe that our room was noisy. There were holes in the wall, and you can hear everything from out outside to what’s behind the walls.
Stayed 2 nights in Sep 2023
Response from Customer Care Team on 6 Sept 2023
Dear Luis, We are disappointed to hear that although you found the room clean, you did not have a wonderful stay with us. We apologize for the noise issue you experienced in your room, and we are sorry that our hospitality and attention to detail left something to be desired in this case - this is very unlike us. At Travelodge by Wyndham Lynwood, we generally receive numerous compliments for our professional, friendly, and helpful staff, so it is strange that this happened. We take guest feedback very seriously, and we will forward your review onto to our staff so we can learn to handle these types of situations in a more professional manner in the future. Our maintenance team has also been alerted to your comments so they can take immediate action to address the issue you have highlighted with the walls. Thank you for considering our accommodation for your stay in Lynwood and taking the time to post your review. We know we can do better, and it would be an honor to have a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Best Regards, Guest Experience Team

10/10 Excellent

Rossana

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities
Short of Supply. I requested an Extra Pillows and They didn't have extras
Stayed 1 night in Aug 2023
Response from Customer Care Team on 5 Sept 2023
Hey Rossana, Thank you for the positive rating. We hope your stay was relaxing and you had a good night's sleep at our property. We are sorry that you did not get the extra pillows you requested. We apologize for this, and we have alerted our team to your comments so we can adopt new strategies to ensure this does not become an issue again. We trust that everything else was to your satisfaction, and we look forward to hosting you again when you return to Lynwood.Best Regards, Guest Experience Team

10/10 Excellent

Graciela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Customer Care Team on 31 Aug 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

MarRieund

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Customer Care Team on 29 Aug 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

MARIA VICTORIA

Stayed 1 night in Aug 2023
Response from Customer Care Team on 19 Sept 2023
Hey Maria, Thank you for the positive rating. We appreciate it. We hope your stay at Travelodge by Wyndham Lynwood was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards, Guest Experience Team

6/10 Okay

Sushant

Liked: Cleanliness, staff & service, property conditions & facilities
Litte bit off area
Stayed 2 nights in Aug 2023
Response from Customer Care Team on 9 Aug 2023
Hey Sushant, Thank you for your review. We hope your stay was relaxing and you had a good night's sleep at our property. While it appears from your rating that your overall experience was satisfactory, we really would have wanted you to love your time with us. Sorry to hear that our hotel was not in a location that was entirely to your liking. Our guests normally love our location, as it puts you at the heart of adventure, plus it's a short drive to the airport and within walking distance to Plaza Mexico. We trust that everything else was to your satisfaction, and we look forward to an opportunity to welcome you back and hope to delight you with a superior experience during your next trip to the area.Best Regards, Guest Experience Team

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Customer Care Team on 7 Aug 2023
Dear guest, Thank you for the stellar review. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another great stay during your next trip to the area.Best Regards, Guest Experience Team

10/10 Excellent

Kristell

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Lo unico es k falta un poco de mantenimiento en los enchufes no funcionaban
Stayed 8 nights in Jul 2023
Response from Customer Care Team on 4 Aug 2023
Hey Kristell, Thank you for the positive rating. We hope your stay was relaxing and you had a good night's sleep at our property. We do apologize for the issue you describe with the sockets, and we have alerted our maintenance team to your comments so that they can take immediate action fix the issue. We trust that the positives of your visit outweighed any downsides, and we look forward to having you back soon and hope to make the next stay just perfect for you.Best Regards, Guest Experience Team

8/10 Good

Luis

Stayed 1 night in Jul 2023
Response from Customer Care Team on 1 Aug 2023
Hey Luis, Thank you for the positive rating. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards, Guest Experience Team

10/10 Excellent

Milagros

Liked: Cleanliness, staff & service, property conditions & facilities
😊
Stayed 1 night in Jul 2023
Response from Customer Care Team on 26 Jul 2023
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team

8/10 Good

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Secure place
Stayed 2 nights in Jul 2023
Response from Customer Care Team on 17 Jul 2023
Hey Alejandro, Thank you for the positive rating. We are glad that you found our accommodation secure, and we hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards, Guest Experience Team

4/10 Poor

Diane, Los Angeles

Disliked: Cleanliness, staff & service, property conditions & facilities
Impossible to find. Gate locked at 9:00pm so had trouble getting in. No pool. Charged extra $200 deposit to hold for 5 business days. Rate went up from $117 to $138. Room had strong chemical odor. No breakfast. Not even coffee. Semi trucks all over. THIS IS A TRUCK STOP NOT A HOTEL.
Stayed 1 night in Jul 2023
Response from Customer Care Team on 17 Jul 2023
Hi Diane, It is noticeable that we have failed to meet your expectations on this visit, and we sincerely apologize for the poor experience. Guest satisfaction is important to us, and we will take all of your observations in relation to our property and attempt to make several improvements for the enjoyment of our future guests. Unfortunately, we no longer provide breakfast at our hotel, and we regret any inconvenience caused. Kindly note that, like any other hotel across the US and around the world, we charge a deposit for the incidentals that may occur during your stay. If not utilized, this amount is released immediately at check-out, subject to a quick inspection of the room. As for the room rate, our aim is to deliver a superior experience at a fair price. Our guests usually find our pricing competitive as we do monitor room rates in the area to try and keep our prices reasonable for our guests. However, at certain times of the year, due to higher demand, prices do tend to increase in the area. Thank you for considering our hotel for your stay in Lynwood and taking the time to post your review. We are sorry that our accommodation was not suitable for your needs, but we appreciate you staying with us on this visit.Best Regards, Guest Experience Team

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Customer Care Team on 12 Jul 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
They cleaned my room very nicely during my stay. And the staff was absolutely wonderful. It felt very much like home.
Stayed 2 nights in Jul 2023
Response from Customer Care Team on 12 Jul 2023
Hey Joshua, We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating and comments - thank you very much. We are glad that you felt at home during your stay at our hotel, and it feels great to know that our staff impressed you. We are also happy to hear that our housekeeping was to your satisfaction. It was a pleasure to host you, and we look forward to having you back many more times in the future.Best Regards, Guest Experience Team

4/10 Poor

Shaina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This property was falling apart. They wouldn’t take a debit card I had to pay $200 cash deposit (Weird). The whole area alone is sketchy and nasty. Wouldn’t recommend to be honest.
Stayed 1 night in Jun 2023
Response from Customer Care Team on 29 Jun 2023
Hi Shaina, We are very sorry to hear that you were so disappointed with your stay at our hotel. It certainly does not sound as if you had the experience that we strive to provide for our guests, and we sincerely apologize for any failure in delivering on our commitment to provide you with a clean, comfortable, and pleasant place to stay. Guest satisfaction is important to us, and this critical feedback will be put to good use for the betterment of the guest experience. Regarding the deposit policy, a credit card is taken for incidentals; however, if the card is not valid, then a 200 cash refundable deposit is taken for incidentals. As for the location, we are situated in a great area of town for activities, entertainment, and places of interest. We do, however, understand your apprehensions about the general atmosphere of the area and appreciate your pointing that out - it gives us a better perspective of our property, and we will look into ways how to make our guests feel more secure. Also, our hotel is safe and secure for all our guests, but we do recommend general caution when you are out on the streets, which is true of the locals too. Thank you for considering our accommodation for your stay in Lynwood and taking the time to post your review. We appreciate both and hope we will have another opportunity to host you more successfully in the future.Best Regards, Guest Experience Team

10/10 Excellent

Robert L.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
Room was clean and comfortable. House keeping was helpful. The area is always noisy so we know to expect that every time we visit. This is not a gripe, but a note to management: Room 106 has a loose shower knob and the curtain rod looks like a kid swung on it. Thank you.
Stayed 2 nights in Jun 2023
Response from Customer Care Team on 20 Jun 2023
Hey Robert, Thank you for the positive rating. We are pleased to hear that you had a pleasant stay with us. We are glad that you found the room clean and comfortable and our housekeeping staff helpful, and we hope your stay was relaxing and you had easy access to everything you needed. We do apologize for the noise issue that may have caused you some inconvenience. While we don't have much control over external noise, we can probably look at assigning a quieter room for you the next time. We have also noted your comment about the shower knob and the curtain rod, and we appreciate you making us aware of this, as this allows us the opportunity to improve future guest satisfaction. Our maintenance team has been alerted to your feedback so that they can take immediate action to address the issues you have highlighted. We trust that the positives of your visit outweighed any downsides, and we look forward to having you back soon and hope to delight you with an even better stay during your next trip to the area.Best Regards, Guest Experience Team

4/10 Poor

Armando Barocio

Disliked: Cleanliness, staff & service
No bueno mal servicio las camas incomodas
Stayed 1 night in Jun 2023
Response from Customer Care Team on 20 Jun 2023
Hi Armando, We are disappointed to hear that you did not experience the usual level of satisfaction that other guests have with their stays with us. We apologize for the comfort issue you describe with the beds, and we are sorry that the level of service that you received did not quite meet your expectations - this is very unlike us. At Travelodge by Wyndham Lynwood, we are committed to providing exceptional service to all our guests and strive to exceed expectations of comfort, convenience, and quality amenities. For that reason, we certainly take this very seriously and have noted your comments for the betterment of the guest experience. We hope you will give us another chance down the road, as we are eager to make this right!Best Regards, Guest Experience Team

2/10 Terrible

Mia Monique

Stayed 2 nights in May 2023
Response from Customer Care Team on 24 May 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
I checked out at 5AM and there was somebody in the front desk to return my $200 deposit.
Stayed 1 night in May 2023
Response from Customer Care Team on 19 May 2023
Hey Samuel, Thank you for choosing to stay with us and rating your experience as positive. We are glad that you appreciated the availability of our front desk in the early hours of the morning to return your deposit, and we hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards, Guest Experience Team

8/10 Good

Yessica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from Customer Care Team on 13 May 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Sergio

Stayed 1 night in Apr 2023
Response from Customer Care Team on 9 May 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Graciela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Customer Care Team on 14 Apr 2023
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team

6/10 Okay

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Customer Care Team on 2 May 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

6/10 Okay

Maria

Stayed 1 night in Apr 2023
Response from Customer Care Team on 1 May 2023
Hey Maria, Thank you for your review. We appreciate it. We hope your stay was pleasant and you had a comfortable night's rest at our property. While it appears from your rating that your overall experience was satisfactory, we really would have wanted you to love your time with us. Please do let us know if there is anything that we can do to make the next visit enjoyable for you. We look forward to hosting you again and hope to delight you with a superior experience during your next trip to the area.Best Regards, Guest Experience Team

8/10 Good

Velia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Customer Care Team on 11 Apr 2023
Hey Velia, Thank you for choosing to stay with us and rating your experience as positive. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area.Best Regards, Guest Experience Team

6/10 Okay

edgar

Stayed 2 nights in Mar 2023
Response from Customer Care Team on 26 Apr 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team