Lobby

Reviews of DoubleTree by Hilton Damai Laut Resort

5 out of 5
DoubleTree by Hilton Damai Laut Resort
Jalan Damai Laut, Manjung, Lumut, Perak

Reviews

9.0

Wonderful

Rating 10 - Excellent. 11 out of 17 reviews" "
Rating 8 - Good. 4 out of 17 reviews" "
Rating 6 - Okay. 1 out of 17 reviews" "
Rating 4 - Poor. 0 out of 17 reviews" "
Rating 2 - Terrible. 1 out of 17 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with lots of activities.
The hotel is built beautifully. Lots of activities around and the activities court are well maintained. There’s the beach, golf course and pools! The pool area is big and very kid friendly! It’s a family pool with slides and stuff! The room is nice with actually really good toiletries. The ONLY unpleasant thing was the the room had a lot of flies! And I think it’s normal and unavoidable. The room came with fly swatter that the hotel advised us to use! Which I found fun but also after getting rid of a lot of flies it was a bit yuck.
Stayed 1 night in Aug 2023

8/10 Good

Nikolaj

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Off the beaten track but we used a stop from north to south. Still suffering after Covid lockdown, so needs a bit of work, but all in all a good stay.
Stayed 1 night in Jul 2023

10/10 Excellent

Dato koh

Stayed 1 night in Jul 2023

10/10 Excellent

Thad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Room was clean, love that they provided robes and slippers. We enjoyed our stay, staff were friendly and seem happy to help with any requests. Breakfast buffet was really good, enjoyed the teh tarik a lot, they showed the brand they used but i didn't snap a picture so I don't remember. They tried to keep the buffet clean by constantly wiping the spills/mess. However the roti canai station was nor properly staffed. Kudos to the young man manning it at one point, all by himself while having to serve eggs and other things too. There is limited beach area but it is clean. There was an Indian guy helping with the bags when we got in and he also helped when we left, he was great, i forgot his name. Love the pool, seeing those monkeys on the resort ground, and that view of P.Pangkor, with the Navy's ships - I could wake up everyday to that and the teh tarik. Will be back if we are in the country again.
Stayed 1 night in May 2023

10/10 Excellent

SAW KEONG

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Newly furbished hotel. Great and wonderful. The only regret is the fly. It is due to chicken farms which are not within the hotel mgmt control My suggestions is to install fly zapper with blue UV light which can reduce the fly significantly
Stayed 1 night in Jun 2023

8/10 Good

SALIM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Eugene

Stayed 1 night in Apr 2023

2/10 Terrible

Tan Sri Siti Norma

Travelled with family
A)Property is not wheelchair friendly. Movement lobby to rooms ok, but not to eateries or any other location on site. (B)Too many flies everywhere, 5 star resort but flies are at eateries and in rooms. Rooms are provided with fly swats so go figure. (C) Maid service is terrible, the mugs and glasses are not even washed. Only replaced bedsheets, towels etc general cleaning if requested. (D) Room amenities such as toothbrush/paste, shaver, towels, face towels for 3rd person also not provided, need to request although the establishment knew rooms are for 3 pax and advertised as such. (E) Property only have 2 eatery and lounge. Not enough to cater at full capacity. How good the food are it is hampered by the annoying flies that can be found everywhere. (F) Seaside resort but limited beach access. Can’t really explore the beachfront after 7pm and is gated and locked.(G) No free wifi. Available at premium cost which is unacceptable. Room rate is RM701/night. 5 star property should provide ample security to able patrons to enjoy the private beach. Stayed for 2 nights which was 2 night too long, property demands premium rental but only provide subgrade service. Definitely would not recommend anyone to stay here until property settle the fly problem, provide adequate staff and security. Free wifi etc etc.

10/10 Excellent

Mohamad Najib

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a pleasant and memorable stay here. The resort is a family oriented hotel and we love everything about it. The waterpark is a fun place and my kids love it.
Stayed 1 night in Feb 2023

8/10 Good

Eugene

Stayed 1 night in Oct 2022
Response from Sugumaran Ramachandran on 18 Oct 2022
Dear Eugene,Thank you for leaving us a positive rating. I hope you've enjoyed your stay at our resort and I look forward to hosting you again soon! Sincerely,Sugumaran RamachandranGeneral Manager

10/10 Excellent

Naoko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ルムのバスターミナル付近からタクシーで向かいました。 40分位かかりましたので想像していたよりも遠かったのですが、到着したら絶景のビーチリゾートで大変楽しめました。また、ホテルには、猿などの野生動物が生息しており、屋外で食事をしているとひやっとすることがありましたが、その都度、警備員さんが水鉄砲などで追い払ってくださっており、今では懐かしい想い出です。

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice room but not so ok environment
The room is nice. The pool area too crowded as i went during school holidays. Flies are also all over the place at the restaurant. The Hotpot restaurant is expensive considering the offering.
Stayed 2 nights in May 2023

8/10 Good

Mohd Hadri Aswad

Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Mohd

Stayed 2 nights in Sep 2022
Response from Sugumaran Ramachandran on 30 Sept 2022
Dear Mohd,Thank you for leaving us a fantastic rating. I'm pleased you've had an enjoyable experience at our resort and I look forward to hosting you again on your next visit—hopefully soon! Sincerely,Sugumaran RamachandranGeneral Manager

10/10 Excellent

Muhammad Aiman

Stayed 1 night in Sep 2022
Response from Sugumaran Ramachandran on 21 Sept 2022
Dear Muhammad Aiman,Thank you for leaving us a superb rating. I'm glad you've had a great stay at our resort and can't wait to welcome you back, hopefully soon!Sincerely,Sugumaran RamachandranGeneral Manager