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Reviews of Marina Island Pangkor Resort & Hotel

3 out of 5
Marina Island Pangkor Resort & Hotel
Laguna 1 Jln Utama Marina Island, Marina Island Pangkor, Lumut, Perak

Reviews

7.6

Good

Rating 10 - Excellent. 35 out of 172 reviews" "
Rating 8 - Good. 77 out of 172 reviews" "
Rating 6 - Okay. 44 out of 172 reviews" "
Rating 4 - Poor. 9 out of 172 reviews" "
Rating 2 - Terrible. 7 out of 172 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

8/10 Good

Yi Jia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Ling Yng

Stayed 1 night in Aug 2023

2/10 Terrible

Prudence

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

CAPTAIN MALIM

Disliked: Cleanliness, amenities, property conditions & facilities
Very diapointed
Stayed 2 nights in Mar 2022

8/10 Good

Sureswaran

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
OK.But proper management can improve the place.
Make sure that hey dont push you to the brown coloured apartments. When you book a hotel room, they should give you a hotel room. Demand for it. The Apartments are terrible. But they will insists that you go there.
Stayed 2 nights in Jan 2022
Response from Front Office, Marina Island Pangkor Resort & Hotel on 4 Feb 2022
Dear Sir, Thank you for taking the time to drop us a review. We are sorry you did not find your stay a pleasure. Do stay safe and thank you again. Have a great day!

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2020

4/10 Poor

Adriaan

Disliked: Staff & service
A nightmare - Marina Island Pangkor resort & hotel
No valet service at arrival to our hotel (D'Ocean) Internet access was weak. No spa facilities & not informed by staff where to find this. Snorkellling is not at the hotel but rather at the beach (Coral Beach). There is no proper beach at the hotel although it is advertised. The restaurant food was awful with many items out of stock (no soft drinks, no burgers, no lamb, no cheese cake etc). Our steak on the first evening was a minute steak not ribeye, very small and so tough you can make a handbag out of it. The second evening our fish was frozen and raw in the middle. Coffee in the morning was cold. On departure the staff did not even ask if we enjoyed our stay - this is basic hotel etiquiette.
Stayed 2 nights in Jan 2020
Response from Khusyairi, on 30 Jan 2020
Dear Thank you for your review and for choosing the Marina Island Pangkor Resort & Hotel. Please accept our sincere apologies for the shortfall that you experienced on your recent stay at our hotel. We do appreciate your kind patience and understanding as we continue to improve our service to the level that you as our valued guest so rightfully deserve. Once again, please accept our sincere apologies and we look forward to being of service to you again. Thank you Best Regards,

6/10 Okay

NA

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There are still rooms of improvement
Stayed 1 night in Dec 2019
Response from Nik on 5 Jan 2020
Dear Thank you very much for taking the time to share your review with us. We are pleased to hear that your overall stay was a comfortable one and you were impressed with our hotel’s quality and services. It is always a pleasure to receive good comments from our guests. We will certainly looked into your suggestion and idea to recommend new facilities in our room and breakfast varieties in near future. Thank you for your patronage and we certainly look forward to server to you again. Thank you. Best Regards. Nik Assistant Front Office Manager

8/10 Good

Haris Fadzillah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Khusyairi on 25 Dec 2019
Dear Haris Thank you for your review and for choosing Marina Island Pangkor Resort & Hotel. We very much appreciate your positive review following your stay with us. It’s always a pleasure to receive good comments from our guests. We will definitely share your compliments with the team here. Thank you again for sharing your experience and we are always pleased to be your second home when you are in this area. Best Regards,

6/10 Okay

MAK

Disliked: Cleanliness, property conditions & facilities
Needs more attention on cleanliness and improve customer service.
Stayed 2 nights in Dec 2019
Response from Khusyairi on 25 Dec 2019
Dear Mak, Thank you for your review and for choosing Marina Island Pangkor Resort & Hotel. Please accept our sincere apologies for the shortfall that you experienced on your recent stay at our hotel. We do appreciate your kind patience and understanding as we continue to improve our service to the level that you as our valued guest so rightfully deserve. Once again, please accept our sincere apologies and we look forward to being of service to you again. Thank you Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Khusyairi on 25 Dec 2019
Dear Anonymous Thank you for your review and for choosing Marina Island Pangkor Resort & Hotel. We very much appreciate your positive review following your stay with us. It’s always a pleasure to receive good comments from our guests. We will definitely share your compliments with the team here. Thank you again for sharing your experience and we are always pleased to be your second home when you are in this area. Best Regards,

6/10 Okay

Jason, Ipoh, Perak

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The air conditioner was loud, making it hard to sleep, and the wifi was very bad. The wifi would only work when one is in the second bedroom. The organization of the hotel room and toilet was quite strange, such as the shower head being outside of the bath tub and the arrangement of the sink being far from the toilet. When we finish using the toilet, we have to pass by the wet floor where we shower to the sink. Quite strange.
Stayed 1 night in Sep 2019
Response from Mohd Feroz Front Office Manager on 9 Nov 2019
Dear Sir / Madam, Thank you for your review and for choosing Marina Island Pangkor Resort & Hotel . We are very much appreciate your positive review following your stay with us. It's always a pleasure to receive good comment from our guests. We will definitely share your compliments with the team here. Thank you again for sharing your experience and we are always pleased to be your second home when you are in this area. Thank you. Yours sincerely Mohd Feroz Front Office Manager

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Very nice place to stay with family
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent and good service
Stayed 1 night in Aug 2019

8/10 Good

MohamadRadzi, Lumut

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The problem only rusting things in bathroom including door knob,tissue cover and steel hanger in wardrobe. Also got failure handle shower and the big mistake is the wire for water heater shower not install properly may cause short circuit and danger to guest. Please ask hotel staff to change it. The rest is Nice. We love to come again for our next vacation to perak next time. Thanks expedia & marina hotel
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent and convenience all the facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommended
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Ariff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Abdul, Sepang, Selangor

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice views ❤️
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Move tv to bedroom
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will look back here again if stay in lumut nextvtime
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
spacious apartment
Stayed 1 night in Jun 2019

6/10 Okay

Shaun, Penang

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nice location and peaceful place. A lot of shop slot and facilities are closed and not in hood shape
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Hope the pool can fixed. And the room can a iron can
Stayed 1 night in Apr 2019

6/10 Okay

Muzz

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Got upper level room. The shower was a big let down
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like it so far, the room are clean specious. The view is the one
Stayed 1 night in Apr 2019

10/10 Excellent

Anis, KL malaysia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is fantastic. I think there should be more promotion for this place.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Good view from balcony
Stayed 1 night in Mar 2019

10/10 Excellent

MAHANI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
value for money, worth stay
I am staying at D'sea.....Clean and spacious room...good customer service, nice views and good food....definitely will come back for family trip
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Business traveller
Overall it's ok nothing special and around 2 star
Stayed 2 nights in Mar 2019

8/10 Good

Aqqmal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice room, hotel staff also friendly
Stayed 1 night in Jan 2019

4/10 Poor

Yap

Booked and paid for a 3 bedroom unit more than a month before the check-in date.. However, was informed by the hotel receptionist that the hotel has no record of my reservation upon checking-in at the hotel . The hotel receptionist claimed that Expedia has not notified the hotel about the reservation despite I have shown them the paid and confirmed voucher. We were made to wait for about half an hour before we were informed that the hotel is able to find a 3 bedroom unit for us. Everything is fine after the check-in. The unit is clean and spacious. We have also enjoyed watching the fireworks on Christmas eve from the balcony. When I woke up the next morning. I noticed the television cabinet is soaking wet due to the water leaking from the air conditioner just above it. A mobile phone that is placed on the television cabinet is soaking wet too. As expected, we are not able to turn on the mobile phone anymore due it has been soaking in the water for hours. Maintenance staff was sent to check on the air conditioner after we have called the hotel receptionist regarding the water leaking issue. We requested the maintenance staff not to fix the air conditioning issue as we will be checking out later the day. We will not be able to switch on the air conditioner for the rest of the morning. When we asked if we could request for a reimbursement for the phone repair, the hotel receptionist just asked us to fill up the hotel review form. No one has contacted since then.
Stayed 1 night in Dec 2018

8/10 Good

vwongwt, Kuala Lumpur, MY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Single Room Apartment newer than larger apartment booked. Needs some updating. Large apart has huge living area.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Noisy during peak season
Stayed 1 night in Dec 2018

10/10 Excellent

Mrarz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel..
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious.. but still have some part to improve..
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place
Stayed 3 nights in Dec 2018

8/10 Good

Farizal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view
Stayed 1 night in Dec 2018
Response from Khusyairi on 12 Dec 2018
Thank you and hope to have you again in the future

10/10 Excellent

MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean. Very friendly staff. Love the breakfast and the freshly out of the oven pastries. Just a minor hiccup - Bathroom design is terribly so wrong. It just spoil the whole experience
Stayed 1 night in Dec 2018
Response from Khusyairi on 26 Dec 2018
Thank you and hope to have you again in the future We will look into the comments

8/10 Good

Verified traveller

Stayed 1 night in Dec 2018

10/10 Excellent

Israyana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & romantic place to stay with nice view. Can see lots of yacht near the 2nd jetty to Pangkor. Minor problem occurs on the water heater on the last day of our stay + upgrading the breakfast area happen without any notification to guests...Excavation + minor construction taken place in front of guests during breakfast (Dusty+ uncomfortable...need to do early upgrading instead of doing during guests having breakfast... hope can improve in the future. Others was comfy + romantic.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel and near to jetty Pangkor. hope to came back again.
Stayed 2 nights in Nov 2018

8/10 Good

M, Singapore

Liked: Cleanliness, staff & service, room comfort
hotel near to beach with good view of the surrounding.
Stayed 2 nights in Oct 2018

6/10 Okay

Lawrence, Penang

Liked: Cleanliness, staff & service, room comfort
Room telephone set faulty at times. TV remote control batteries had to be replaced as flat.
Stayed 2 nights in Sep 2018

8/10 Good

Nazeli, Kuala Lumpur

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2018
Response from Reservation on 10 Oct 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Abdul azlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suite for family vacation... recommended..
Stayed 1 night in Sep 2018
Response from reservation on 10 Oct 2018
Thanks for staying with us. We appreciate your feedback!