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Reviews of Villa Santi Hotel

4 out of 5
Villa Santi Hotel
Royal Sakkarine Road, Ban Wat Sene, PO Box 681, Luang Prabang

Reviews

8.4

Very good

Rating 10 - Excellent. 76 out of 177 reviews" "
Rating 8 - Good. 65 out of 177 reviews" "
Rating 6 - Okay. 25 out of 177 reviews" "
Rating 4 - Poor. 7 out of 177 reviews" "
Rating 2 - Terrible. 4 out of 177 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

MANOB

Liked: Staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Nona

Beautiful place. Wonderful staff.
Stayed 3 nights in Jan 2024

8/10 Good

William D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely curb appeal.
One of the best front exteriors for a hotel in Luang Prabang. Lovely "curb appeal". Unfortunately where you check in is not where you will be staying. It's down the block a little bit and not as lovely. Staff is friendly. Not sure why but they have a small charge for your daily water.
Stayed 3 nights in Jun 2023
Response from Viengsay on 22 Jun 2023
Dear William ,Thank you very much for your message , I would like to inform that the place where your check in was royal Suite and restaurant for the annex Building you have been stayed was deluxe room and Junior Suite With regardsReservation Team

10/10 Excellent

Quan

Stayed 1 night in Apr 2023
Response from Hotel staff on 16 Jun 2023
Thank you very much for choosing our property and hope to service you once again

2/10 Terrible

Khanannet

Disliked: Staff & service
Stayed 2 nights in Apr 2023
Response from Hotel Staff on 16 Jun 2023
hank you very much for choosing our property and hope to service you once again

6/10 Okay

Phengphanh

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Apr 2023

10/10 Excellent

Stephane

Travelled with partner
Liked: Staff & service
Great location and the breakfast out in the open gardens was greatly appreciated. Strongly recommended.
Stayed 3 nights in Mar 2023

6/10 Okay

Daniel

Disliked: Property conditions & facilities
This hotel could be absolutely beautiful but there were many loose tiles on the hallway floors and the first night when we went to drain our tub the drain was not hooked up and flooded our bathroom. They have a wooden walkway that goes to the pool and there is many nails sticking up more than 1 cm. We pointed this out to one of the employees and he took a rock and banged one nail down but the remainder were left the way they were. The staff was not always seem to friendly.
Stayed 4 nights in Feb 2020
Response from Jimmy on 25 Feb 2020
Dear Mr. Daniel, Thank you for sharing your feedback , We're sorry your experience didn't match your expectations , it was an uncommon instance and we'll do better

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in a good location.
Stayed 2 nights in Feb 2020
Response from Jimmy on 25 Feb 2020
Dear Mr Paul, Thank you for your review and for choosing our hotel , I'm happy that you enjoyed your stay and I'm looking forward to have you again as a guest in our hotel.

10/10 Excellent

Chaiwat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 1 night in Jan 2020
Response from Jimmy on 25 Feb 2020
Dear Khun Chaiwat, Many thanks for good review and much appreciated Best regards,

10/10 Excellent

Indy, Melbourne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to all relevant sights and that staff led by Yai are fantastic!
Stayed 2 nights in Jan 2020
Response from Jimmy on 25 Feb 2020
Dear Indy, Thank you for your value feedback, and I will past your positive post to my team , especially Mr. Yai Best regards,

4/10 Poor

Jerry

Liked: Cleanliness
Disliked: Room comfort
Mediocre Hotel at best
Hotel is vastly over rated and expensive. requested double bed, NOT twin beds and smoking room. Got 2 beds pushed together and a non smoking room. Minimal amenities in room; no where to sit and use laptop; one window not even covered by curtains; room backed up to a children's school, noisy in the morning; basically a bare-bones room priced as if it were a luxury hotel room. It's NOT !! Given a room on the second floor of an annex about 50 meters around the corner and down the street from the lobby, VERY steep stairs. Find a different place.
Stayed 1 night in Dec 2019
Response from Reservation Team on 14 Jan 2020
Dear Jerry, Thank you for your feedback and we much appreciated Best regards,

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location in the City Center. The hotel also has a great resort outside the City. Wonderful vibe and good service.
Stayed 3 nights in Nov 2019
Response from Reservation Team on 14 Jan 2020
Dear Douglas, Thank you for your value feedback and we mush appreciated Best regards,

8/10 Good

Maggie

Travelled with partner
Liked: Cleanliness, staff & service
Villa Santi is located in a perfect spot - situated on the main street in the old town, surrounded by great cafes and restaurants. The Mekong River, Temples, Royal Palace and Night Market are only a few minutes walk away. All the staff there are very friendly and helpful.
Stayed 5 nights in Nov 2019
Response from Reservation Team on 14 Jan 2020
Dear Maggie, Million thanks for your value feedback and we mush appreciated Best regards,

8/10 Good

Britta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic hotel in a quaint city
We had a lovely stay in Luang Prabang at Villa Santi as part of our honeymoon travels. We stayed 3 nights. The exterior of the hotel is beautiful French colonial style. We took great pictures of the lovely blue doors! The hotel staff were hospitable and spoke good English. The rooms were comfortable but not necessarily luxury. The best part is The hotel is on the main road and you can watch the Almsgiving ceremony from the terrace without interrupting the monks or local people. The hotel is also close to several great restaurants and just a few blocks from the Mekong River. We felt it was one of the best hotels in the city
Stayed 3 nights in Aug 2019
Response from Jimmy on 13 Aug 2019
Dear Madam Brittta, Million thanks for your value feedback to our property especially Villa Santi Hotel that you were stayed with us . we hopefully to warmly welcome back for next trip in future Best regards,

8/10 Good

Jose, Chile

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel
Good loction. Staff is just rigth, but specially applied.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Stayed 6 nights in Mar 2019
Response from Jimmy on 26 Apr 2019
Thank you so much

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the cleanliness, the strong air conditioning, and the whole property is absolutely beautiful. I could not have had a better stay.
Stayed 3 nights in Feb 2019
Response from Villa Santi Hotel Team on 13 Mar 2019
Dear Guest, Thank you for choosing Villa Santi Hotel for your stay and for sharing your positive experience with other guests. We are glad to hear that you had a good stay at our property and that our team met your expectations. We look forward to your next stay with us and wish you a safe journey back home. All the best & kind regards, Villa Santi Hotel Team

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff outstanding, friendly and helpful. Nice breakfast, warm settings for eating
Stayed 3 nights in Feb 2019
Response from Villa Santi Hotel Team on 13 Mar 2019
Dear Guest, Thank you for choosing Villa Santi Hotel for your stay and for sharing your positive experience with other guests. We are glad to hear that you had a good stay at our property and that our team met your expectations. We look forward to your next stay with us and wish you a safe journey back home. All the best & kind regards, Villa Santi Hotel Team

10/10 Excellent

Mary, California

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and ambiance in the main hotel. Breakfast was very good and the view onto the Main Street was great!! The annex was not in great shape and our bathroom had a bad smell. Should always stay in the main building.
Stayed 5 nights in Feb 2019
Response from Viengsay Mr on 2 Mar 2019
Dear Sir, Greetings from Villa Santi Hotel, Thank you very much for your comment, Please note for the bathroom in the annex building our engineering have been fixed, and we have panning to renovation annex Building by Next year 2020 from Apr through Oct 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean and service was excellent. But it would be nice if they could provide a little more kip change.
Stayed 3 nights in Feb 2019
Response from Villa Santi Hotel Team on 20 Feb 2019
Dear Guest, Thank you for choosing Villa Santi Hotel for your stay and for sharing your positive experience with other guests. We are glad to hear that you had a good stay at our property and that our team met your expectations. We look forward to your next stay with us and wish you a safe journey back home. All the best & kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Beautiful building with old Lao / French charm. Wonderful staff. The best location for historical district in old town.
Stayed 4 nights in Feb 2019
Response from Villa Santi Hotel Team on 20 Feb 2019
Dear Guest, Thank you for choosing Villa Santi Hotel for your stay and for sharing your positive experience with other guests. We are glad to hear that you had a good stay at our property and that our team met your expectations. We look forward to your next stay with us and wish you a safe journey back home. All the best & kind regards, Villa Santi Hotel Team

4/10 Poor

Joseph

Disliked: Staff & service, property conditions & facilities
Huge Disappointment
I arrived at their posted check-in time was kept waiting an hour for a room.My reservation was specifically for a city-view room with a single large bed. I got ground floor room with two small twin beds in their annex with a view the garden wall and nothing else.The room was really shabby with scratched and damaged floors, drab furniture, and no desk, .The hot water supply was poor (something to do with heavy usage before my arrival, I was told.), the remote control didn't work, and the hotel only had 2 plug adaptors for the entire establishment so I could not use my. I was offered a room in their resort but that place had mixed reviews online and was not centrally located. I omplained via telephone to a Lao manager, but was told I would have to go out to the resort to speak with one personally and I wasn't about to spend the short time I had in Luang Prabang chasing down managers. It should have been up to them to find me.The call ended with a promise the this manager would speak to the GM and get back to me. This never happened. To be fair the man on the front desk made a valiant attemptto solve some of the smaller issues by buying another adaptor, replacing batteries in the remote, and showing me that I would have to run the water for 5-10 minutes to get it warm or hot. Yes, the grounds were beautiful, but that's not where I was living. I travel a lot, and this is unfortunately one of the rare times I have left a hotel feeling cheated.
Stayed 2 nights in Dec 2018
Response from Santi Resort & Spa Team on 6 Feb 2019
Dear Joseph, Thank you for choosing Santi Resort & Spa for your stay and for sharing your experience with other guest. We will take your feed back in to our consideration and inform our team to take necessary actions to improve our property Thanks & kind regards Santi Resort & Spa Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveller

The location was fabulous but the room was dark and musty
Stayed 2 nights in Nov 2018

6/10 Okay

Terry, San Diego, Ca

Liked: Staff & service
Disliked: Room comfort
The hotel is centrally located and very convenient to Luang prabang... but it's showing its age, the rooms are odoriferous and we had to buy incense to cover the smell
Stayed 5 nights in Oct 2018

8/10 Good

caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 3 nights in Oct 2018
Response from Jimmy on 16 Oct 2018
Many thanks for value comment

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Nice location
I have stayed in room no.224. There are some water drop from the air condition at night.
Stayed 2 nights in Sep 2018
Response from Jimmy on 11 Sept 2018
Dear Value Guests, Thank you for good review , we will improve our service as per your suggestions

10/10 Excellent

Susan, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt like Royalty
Wonderful staff. Upgraded us to a beautiful room. Breakfast was made to order. Swimming pool a plus. Small but enough to make you feel great after a long day of exploring. Only fault I can mention is it would be nice to have a couple of loungers around the pool. Thank you Villa Santi!
Stayed 3 nights in Jul 2018
Response from Jimmy on 1 Aug 2018
Thank you for your kindly choosing to stayed with us and appreciate , welcome you for next visit

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. Good breakfast. Thin walls however
Stayed 3 nights in Jul 2018
Response from Jimmy on 1 Aug 2018
Very applicated for your kindly review

8/10 Good

Kaven, Germany

Liked: Staff & service, property conditions & facilities
MID OF THE CITY
Charming hotel in Mid of the city.Was one of the best hotel in this city. But time past fast also the hotel is get older So it need an upgrade time. Room is to dark hot water need near 5 min to become hot. Amenty need to be better since the hotel have a good history and it in MUD of the city Just need a bit change it can be small and very Luxury hotel.But for now it can sell max as 3 star stuff need a bit training renovate the room it easy to become 5 star again.
Stayed 2 nights in Jul 2018
Response from Jimmy on 1 Aug 2018
Thank you for your time to review , We will get improved our service

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Lovely French colonial hotel. They upgraded us when we arrived and it was a wonderful large room with large bathroom. It was so nice to walk to the night market, restaurants and even the river. Breakfast is not a buffet but off the menu and sitting/eating on the balcony was lovely.
Stayed 2 nights in Dec 2017

10/10 Excellent

rosa, scarborough

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort quality hotel close to everything
Friendly and attentive, comfortable, period building. Just GOOD
Stayed 3 nights in Dec 2017

10/10 Excellent

C, Vientiane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, near centre of town
Great hotel, lovely staff, nice breakfast. The only thing that I think people ought to know is that many of the rooms are in the annex which is across the road from the actual hotel but they are down a quiet side street and this was not an issue in the slightest. We really enjoyed our stay and would fully recommend this hotel. We stayed with young children and had no problems.
Stayed 2 nights in Oct 2017

10/10 Excellent

George, Sunn Isles Beach, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel
A wonderful hotel that has the characteristic of taking you back in history. Wonderful staff and a great location.
Stayed 4 nights in Oct 2017

8/10 Good

C F

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
Perfect location and quiet. Lovely staff, though my friend had to report her jewelry stolen. In need of renovation and thus overpriced compared to newer hotels in area.
Stayed 6 nights in Aug 2017

10/10 Excellent

Yubharet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Services are excellent. Breakfast is plenty to eat
Excellent location. Good value for the money. This must be my 10th visit to stay here, way back some 20 years ago.
Stayed 2 nights in Aug 2017

6/10 Okay

Anssi

Disliked: Cleanliness, property conditions & facilities
Best location
Lots of ants and spiders in room. Overall good.Could not keeo room two hours more even hotel was empty.
Stayed 1 night in Aug 2017

6/10 Okay

Helen, Penang

Disliked: Property conditions & facilities, room comfort
Old hotel under renovation
The Villa Santi is well located in town which is why we chose it but that is probably the only thing going for it. The main building is undergoing renovations so we were put in the annex about 2 mins away. Not really a problem but I never thought I would one day wander about Luang Prabang side street wearing my swimmies and bathrobe! Our room, though pleasant enough, did not have anywhere to sit except the bed. The window faced the back of local maternelle school and during the weekend it was nice and quiet but come Monday it was quite noisy. I love the sound of children playing but not during my hols I guess. I would have liked to be able to sit outside admiring the view but this was not possible except in the foyer of annex. We were also on first floor which had a breakneck ascent ... not ideal if you come back drunk, which luckily we weren't! The pool was pocket handkerchief sized and although there is a free shuttle to their sister resort one could not shower after. The breakfast which was included was sufficient but when you are there 5 days becomes a bit monotonous. Service was generally ok but I sometimes felt Reception were not particularly helpful eg I asked if we could extend checkout to 1pm and were told no as the day was full. Asked another receptionist the next day and was told yes! For what we got this hotel was overpriced and when we came back from our Mekong River Cruise we chose to stay somewhere else so I would not recommend it to anyone else.
Stayed 5 nights in Jul 2017

8/10 Good

Marinello

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice and good value
Front desk is efficient and helped to arrange sightseeing and onward transfer to next destination.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, extremely tired hotel
The hotel is in a good location but that's about all it has going for it. The hotel needs an overhaul, it's very old and tired looking. There are marks on all the walls and it is generally falling apart. The front desk staff were terrible, they were far more interested in their phone than the person standing in front of them. They gave no help in explaining what was in the area and on the two occasions that I asked directions to well known places (within walking distance) they were unable to help in any way, they just said "don't know". The staff during breakfast and the house keeping staff were very friendly, which made a nice change. For the money I think you could find better.

10/10 Excellent

CAITLIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Stay
So glad we booked here! The location was beyond perfect, right in the center of things but still quiet at night. We fell in love with Luang Prabang in part because we were right in the heart of it. The bathtub and breafast were great too. Heartily recommended!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Perfect Location!
This hotel was in a great location! You are on the Main Street which has tons of great restaurants, shops and the night market is a ten minute walk down the road. The room could use a little sprucing up and the bathroom a deep cleaning (bathroom had cobwebs in corners) but other than that the room was spacious. The bed was a little hard though. Breakfast was good. My husband couldn't sleep one night because of all the cats roaming the neighborhood making lots of noise.

8/10 Good

ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Stay
Traditional colonial buildings and furniture. Very obliging staff. Good location. Most enjoyable stay.

2/10 Terrible

Alan, Manchester

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel overbooked
The Santi resort we were taken to was very nice in landscaped grounds. We understand that it is fairly common for the Villa Santi to be full and guests taken to this sister property. There were few individual tourists there. It was mainly groups. The big problem is the distance from the town - 10 mins by taxi. There is a shuttle bus at infrequent times and invariably you end up with the extra cost of a taxi at least one way. First time we have experienced this with hotels.com.

8/10 Good

A, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
location, location, location!
I would stay again if I had that chance.

8/10 Good

JB, Lexington, KY

Liked: Cleanliness, property conditions & facilities, room comfort
Centrally located
The room and grounds were great but the staff was not overly friendly. The food was OK but not as good as in some of the surrounding restaurants. The hotel is very centrally located and the building and the grounds are quite charming.