Lounge

Reviews of The LA Grand Hotel Downtown

3.5 out of 5
The LA Grand Hotel Downtown
333 S Figueroa St, Los Angeles, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 526 out of 1000 reviews" "
Rating 8 - Good. 296 out of 1000 reviews" "
Rating 6 - Okay. 99 out of 1000 reviews" "
Rating 4 - Poor. 45 out of 1000 reviews" "
Rating 2 - Terrible. 34 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Philip

Stayed 3 nights in Jan 2020

10/10 Excellent

margarita

Stayed 4 nights in Dec 2019

10/10 Excellent

Lynne, UT

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. The staff were amazing! The room were clean and well put together. The staff treated my daughter and I like royalty. Definitely coming back.
Stayed 1 night in Mar 2020

10/10 Excellent

Daisy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s always amazing , and I love the surrounding activities
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location downtown LA. Walking distance to most restaurants and shopping. Very cheap Uber drives to go further places
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
R&R
This was a time to just relax and get away for the night. The room was beautiful and comfortable.
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveller

Stayed 2 nights in Mar 2020

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020

8/10 Good

Verified traveller

Stayed 3 nights in Mar 2020

10/10 Excellent

Jacqueline

Stayed 2 nights in Feb 2020

8/10 Good

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, modern hotel with all the bells and whistles. Clean room, nice staff.
Stayed 1 night in Mar 2020
Response from Management on 20 Mar 2020
Thank you for your lovely review and we look forward to hosting you in the future.

8/10 Good

Shon.M, Dallas Tx

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, always smelled good in the lobby, hotel is close around everything!
Stayed 2 nights in Mar 2020
Response from Management on 20 Mar 2020
Thank you for your lovely review and we look forward to hosting you in the future.

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2020

2/10 Terrible

EP, Scottsdale, AZ

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The least helpful staff I have ever experienced from a 4-star hotel in North America. Rude, unhelpful and downright belligerent. I would recommend ANY other hotel in LA before taking chances with the L.A. Grand.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning hotel, great location!
This hotel is underestimated from the outside, when you step inside it is beautiful! Big, spacious and decorated beautifully in the lobby. The room was big and spacious, plenty of space. Huge bed, clean and comfortable! The location is great, you can walk to a few tourist stops and it's cheap to take an Uber around Downtown from here. Would definitely recommend and would stay here again if I come back to LA!!
Stayed 2 nights in Mar 2020
Response from Management on 20 Mar 2020
Thank you for your lovely review and we look forward to hosting you in the future.

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The staff was very nice and accommodating. The hotel was very clean. The only down is that the hotel is a little dated. Great if you were in the 90s. The elevator a little rickety.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff from housekeeping, front desk and restaurant
Stayed 1 night in Mar 2020
Response from Management on 20 Mar 2020
Thank you for your lovely review and we look forward to hosting you in the future.

10/10 Excellent

Yan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly
Stayed 6 nights in Feb 2020
Response from Management on 20 Mar 2020
Thank you for your lovely review and we look forward to hosting you in the future.

8/10 Good

Stephon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

MrsLasVegas, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing , the lobby was gorgeous, the food was amazing at there restaurant, the cheeseburger is a must if you go to order , the staff was so professional , the room were clean and nice, the city view room was a view that couldn’t be Explained Breathtaking, worth every penny.
Stayed 1 night in Mar 2020

10/10 Excellent

Leo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Stars
Great place to stay the staff was super helpful and the place was amazingly clean.
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service
I liked how nice and beautiful the hotel was but customer service very poor. I arrived late at night and as I was checking in the person that assisted me ran my card multiple times and didn’t tell me what the issue was then asked for a $300 deposit which I then later discovered it was only $100
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Room and bathroom were spacious. Nice frame less glass shower and vanity.
Stayed 1 night in Mar 2020

10/10 Excellent

KAREN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and staff was excellent , place was very clean, room was excellent
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good business hotel
The L.A. Grand on Bunker Hill is a bit awkward to get to (it's near a major hill and 110 freeway entrance) but is a nice choice for business travelers who will most likely not be on foot. Spacious room and nice bed and bath linens. So many drawers that I did not find the mini-fridge immediately. Oddly, no hand soap in the bathroom. Nice redone fitness room with yoga room, gift shop with actual gifts as well as necessities. Caring service in the lobby bar and appealing menu, but skip the garlic noodles, which were gloppy.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice modern hotel with professional staff. The location of the building is great for downtown LA Business or tourism. The room was comfortable and quiet,
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good location. The housekeepers made our bed after every night and gave us new towels.
Stayed 3 nights in Mar 2020

2/10 Terrible

Verified traveller

Stayed 2 nights in Mar 2020

10/10 Excellent

Kamyl, Seattle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful with all our needs. The lobby is beautiful and the room we stayed in was clean and comfortable. 10/10 would stay again
Stayed 1 night in Mar 2020

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is Grand!!
As soon as you pull up the hotel is Grand as its name implies!! Beautiful the lobby peace and clean nice atmosphere! The food was grate the servers where wonderful I had a king suit and it was big and clean fresh smelling. Always important Grate views of down town LA.
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2020

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanest hotel I ever been too and smelled amazing!
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2020

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Kareli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Hotel was great & super friendly just wish they had more parking so that we wouldn’t have to pay so much in it.
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room condition and kind staff! Very close from DTLA
Stayed 1 night in Mar 2020

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The lobby and the bar are great. The rooms are a bit dated. The wood furniture has nicks and gouges that make it look dated. My biggest issue was having to have mandatory valet for two vehicles $100 for 1 night.
Stayed 1 night in Feb 2020

6/10 Okay

Nancy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Ok stay.
I was offered a $55 upgrade for a corner suite which included a large soaking tub. The tub didn't run hot water so i called for maintenance. He got the hot water to run but only small amounts came out. So i had to run the tub water & bail hot water from the sink. It was an inconvenience but i didnt want to move or make a big deal over it.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

8/10 Good

PLMmama, Portland, OR

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for the conference I attended. Friendly staff. Centrally located.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Very nice lobby area, centrally located in a nice location. Rooms are a little outdated and worn, my room had no hand soap available.
Stayed 1 night in Feb 2020