Thank you for your kind words, Susan! We're thrilled to hear that you enjoyed your stay with us at Sheraton Gateway Los Angeles Hotel and found our team to be welcoming and helpful. We look forward to your next trip and are excited to welcome you back. Safe travels until then!

Thank you for your feedback, Carol. We're sorry to hear that some aspects of the hotel did not meet the high standards you've come to expect from previous visits. Rest assured, we are addressing the issues with the hallway carpeting and the elevator floors to ensure our facilities are in top shape. It's great to hear that our team and restaurant continue to meet your expectations though. We appreciate your loyalty and look forward to providing a more polished experience on your next stay.

We appreciate your high rating. It was a pleasure serving you, and we hope to welcome you back soon, Patrick.

Thank you for sharing your feedback, James. We're sorry to hear that the breakfast did not meet your expectations as well as our rates. Your comments are invaluable to us as we strive to improve our dining offerings and ensure that our pricing reflects the quality our guests expect and is competitive within the area. We hope to have another opportunity to impress you in the future and show you the improvements we've made.

Thank you for your review, Marcus! We're delighted to hear that you found the complimentary shuttle convenient. We strive to make travel as smooth as possible for our guests here at Sheraton Gateway Los Angeles Hotel, and it’s great to know we succeeded with your stay. Looking forward to your next visit!

We appreciate you taking the time to rate your stay and hope you’ll give us another chance to provide with you an experience that is improved from check-in to check-out, Nicole.

Thank you for bringing this to our attention, Harold. We sincerely apologize for the chaotic check-in experience you encountered. Ensuring a smooth and orderly process for all guests is a priority for us, and clearly, we missed the mark during your visit. Your feedback is crucial, and we are looking into improving staffing and procedures to better manage busy times. We hope to have another opportunity to provide you with the excellent service you should expect from us.

Thank you for your review, Frank. We're sorry to hear about your dissatisfaction with the state of the carpeting and the pricing for our food and parking services. We strive to maintain a clean and welcoming environment for all our guests, and it seems we missed this mark during your stay. We are currently reviewing our refurbishment plans to ensure our facilities meet our guests' standards and expectations. Additionally, we aim to price our parking competitively within the area at 75 per day but are constantly assessing and updating accordingly to ensure it aligns with the quality and service we strive for. We appreciate your candid feedback as it is invaluable in our efforts to improve. We hope to have another opportunity to better serve you in the future and gain your full confidence.

Thank you for your kind words, Amanda! We're delighted to hear that you had a terrific stay with us. It's always heartening to know when our efforts to provide a comfortable and enjoyable experience are appreciated. We look forward to welcoming you back to Sheraton Gateway Los Angeles Hotel in the future!

We appreciate you choosing to stay with us and we are glad to know that your experience was a pleasant one. Hopefully, a return trip will be a part of your future travel plans, Kimberly!

Thank you for your kind words, Erica. It’s heartwarming to hear that you found our team warm and attentive throughout your stay at Sheraton Gateway Los Angeles Hotel. We strive to provide a welcoming and supportive environment for all our guests, and we're glad we succeeded with you. Looking forward to your next visit and the opportunity to serve you again!

We are humbled to have earned your perfect score! It was a treat to have you settle in with us and we hope you will join us for another five-star experience soon.

Thank you for sharing your experience, Logan. We're truly sorry to hear that your rest was disrupted in any way. We understand how important a quiet environment is for restful sleep, especially when traveling. Please know that we aim to keep all guests informed of any potential disturbances and strive to minimize any inconvenience. We appreciate your patience and hope to have the opportunity to provide you with a quieter, more relaxing experience on your next visit.

It's disappointing for us to see your poor rating. We hope you'll consider staying with us again soon, for a more enjoyable experience from check-in to check-out, Sonia.

Thank you for rating your experience, Jhovany. We are disappointed areas of your trip were amiss and we would love to learn more details from you. We are eager to improve your impression and better meet your travel needs!

We're grateful for your time in giving us a five-star rating. It's wonderful to know we delivered a perfect stay, and we look forward to welcoming you back, Bernice.

Thank you for sharing your experience, Cheryl. It's wonderful to hear that you enjoyed your overnight stay and found the complimentary shuttle service and accommodations comfortable. However, we apologize for the inconvenience you faced with the soap dispenser in your room. We appreciate you bringing this to the attention of our housekeeping team, and we are addressing this to ensure that all amenities are fully stocked and functional for our guests. It’s good to know you had a backup, but certainly, it’s our goal to provide everything you need from the start. We look forward to welcoming you back, aiming for a flawless experience on your next visit.

Ensuring a peaceful and pristine stay for you was a pleasure, Maria. Thank you for highlighting these parts of your trip! We hope you will be choosing Sheraton Gateway Los Angeles Hotel whenever you are in LA!

At Sheraton Gateway Los Angeles Hotel, we strive to offer our guests a seamless experience, so we are proud to read we did that for you with our swift check-in process and complimentary shuttle service! Thanks for the outstanding feedback, Norma! See you next time!

It is terrific to read your time at Sheraton Gateway Los Angeles Hotel was impeccable from start to finish. We appreciate you choosing our location and sharing your thoughts, Qiana. Revisit soon!

Providing the perfect respite during your travels is always a joy, Robert! Thank you from all of us at Sheraton Gateway Los Angeles Hotel! Hurry back for another 10/10 experience.

Thank you for sharing your thoughts, Kimberly. It's great to hear that we met your travel needs, though it's regrettable that the parking situation did not meet your expectations. Understanding the importance of value and convenience, your feedback about the parking rates and garage location is sincerely appreciated and will be considered as we continually seek to improve our guest experience. We hope to have another opportunity to serve you better in the future, perhaps matching every aspect of your stay to your expectations.

Thank you for your feedback, Kiyanna. It's great to hear that you appreciated our property overall, but it's truly regrettable that the noise issues impacted the quality of your rest. Your comfort is of utmost importance, and hearing about these concerns is taken very seriously. Steps are being taken to address this issue to improve the experience for all guests moving forward. We hope to have the chance to welcome you back for a more peaceful and enjoyable experience.

It was a pleasure to have you as our guest, Alicia, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon!

Thank you for your review, Barbra. We're sorry to hear that your experience did not meet your expectations due to the condition of your room. Your feedback is invaluable, and it has been shared with our Management Team to help us improve our guest experience. We are continually working on updating and maintaining our rooms to ensure a comfortable stay for all our guests. It would be a pleasure to welcome you back in the future to show you the improvements made based on valuable guest feedback like yours.

Thank you for taking the time to share your feedback, Tynay. It’s great to hear that the cleanliness of our hotel met your expectations and that you enjoyed our convenient location close to LAX. However, we sincerely apologize for the issues you encountered in your room. Please rest assured that we have addressed this with our housekeeping team to ensure that our high standards are maintained throughout all areas of our hotel. We hope to have the opportunity to welcome you back and provide you with a flawless experience in the future.

It's a joy to read that our location along with our complimentary shuttle eased your travels, Heather! We hope you will continue to choose Sheraton Gateway Los Angeles Hotel in the future!

Thank you for your review, Andres! It's great to hear that the convenience of our location enhanced your experience during the event you attended. We're also glad that the coffee shop added to your satisfaction. We appreciate your feedback and look forward to welcoming you back for future events or a leisurely stay.

We are thrilled your arrival was seamless and that your accommodations were comfortable and sparkling clean. However, we apologize for the unusual delay with your towels. We will be sure to address this internally so your next visit is impeccable from beginning to end!

Thank you for your wonderful review, Patti! It’s fantastic to hear that you loved your spacious room and found the shower and pillows to your liking. We strive to provide a comfortable and enjoyable experience for all our guests, and your feedback is a delightful affirmation of our efforts. We look forward to welcoming you back to Sheraton Gateway Los Angeles Hotel for another great stay in the future!

Thank you for your feedback, Kirk. We are sorry to hear that your experience did not meet your expectations due to the condition of our property. We take comments like yours seriously and are committed to improving our standards of cleanliness and updating our facilities. Your concerns have been communicated to our Management Team for immediate review and action. We appreciate you bringing these issues to our attention and hope to have the opportunity to provide you with a better experience in the future.

We are thankful for your perfect rating! We hope you will choose Sheraton Gateway Los Angeles Hotel whenever your travels bring you to LA.

Receiving your five-stars means a lot to us! Thank you and we hope to see you again soon, Diane.

Thank you so much for your positive feedback, Patricia! It's delightful to hear that you enjoyed Costero, particularly the vegan and vegetarian options. We're glad that the modern vibe and the service met your expectations. Your kind words are greatly appreciated and have been shared with the restaurant team who are always pleased to hear when their efforts are recognized. We look forward to welcoming you back soon for another enjoyable experience at Sheraton Gateway Los Angeles Hotel!

Steven, we are pleased you enjoyed your stay, but regret your bill caused you any confusion or frustration. Information regarding charges upon arrival is shared on our third-party sites so be sure to reference those details in the future. We would be thrilled to help you plan any future visits and ensure a seamless stay all around!

Thank you for letting us know about your experience, Mark. We are pleased your stay was enjoyable, but we would love to learn how to impress you even further the next time you visit Sheraton Gateway Los Angeles Hotel.

Tatiana, we are thrilled that you had time to indulge in the delicious dishes from Costero! It is also exciting to learn our complimentary shuttle further enhanced your trip. Thank you from all of us at Sheraton Gateway Los Angeles Hotel for sharing your compliments. See you next time!

Receiving a five-star rating from a valued guest like you is the highest compliment! Thank you, and we look forward to welcoming you back in the near future, Maria.

While we love that your initial impression was great with our shuttle service, we regret the rest of your experience fell short of the high standards we strive for. Your feedback is greatly appreciated and we will be working on these areas so your next trip is seamless from start to finish.

Thank you for your review, Mel. We are happy your accommodations served you well and be sure to ask our team for any items you need in the future. Please know that we price our parking competitively within the area and hope this helps you choose us again.

Your star rating is greatly appreciated, Johanna, and it will be our pleasure to welcome you back.

Reading we secured your return is the best compliment, Dexter! All of us at Sheraton Gateway Los Angeles Hotel will be eagerly awaiting your next trip! Thank you.

Alfonso, your positive feedback is rewarding. We are proud our attention to detail and pristine accommodations ensured the best stay with us at Sheraton Gateway Los Angeles Hotel. See you next time!