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Reviews of Redac Gateway Hotel In Torrance

3.5 out of 5
Redac Gateway Hotel In Torrance
20801 S Western Ave, Torrance, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 434 out of 1003 reviews" "
Rating 8 - Good. 289 out of 1003 reviews" "
Rating 6 - Okay. 127 out of 1003 reviews" "
Rating 4 - Poor. 73 out of 1003 reviews" "
Rating 2 - Terrible. 80 out of 1003 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

?

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Redac Gateway Hotel Management on 19 Apr 2024
Dear Guest,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in Hotel Aura many more times.Best Regards,Redac Gateway Hotel Management

6/10 Okay

Billy, San Gabriel

Business traveller
Disliked: Staff & service, property conditions & facilities
Many noises from other rooms and the street traffic.
Stayed 1 night in Apr 2024
Response from Redac Gateway Hotel Management on 16 Apr 2024
Dear Billy,We're sorry to hear that noises from other rooms and street traffic disturbed you during your stay. Your comfort is important to us, and we apologize for any inconvenience. Please don't hesitate to reach out to our staff if you encounter any issues during your stay, as we're always here to assist and ensure you have a pleasant experience. We appreciate your feedback and hope to have the opportunity to welcome you back for a more peaceful stay in the future.Sincerely,Redac Gateway Hotel Management

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Redac Gateway Hotel Management on 4 Apr 2024
Dear Michael,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in Redac Gateway Hotel many more times.Best Regards,Redac Gateway Hotel Management

10/10 Excellent

Naoto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were big, clean, perfect temperature, plenty of parking, great service, etc. I'm definetly staying here again!
Stayed 1 night in Mar 2024
Response from Redac Gateway Hotel Management on 27 Mar 2024
Dear Naoto,We're thrilled to hear that you had such a positive experience during your stay with us!  Providing spacious, clean rooms, comfortable temperatures, ample parking, and great service are all priorities for us, and we're delighted that we could exceed your expectations.  Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic stay in the future!  If there's anything specific you loved about your stay or anything we can do to make your next visit even better, please don't hesitate to let us know.  We're here to ensure you have a wonderful experience every time.Best Regards,Redac Gateway Hotel Management

8/10 Good

Sandi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel a bit dated but the location was convenient and the bed was comfortable.
Stayed 2 nights in Mar 2024
Response from Redac Gateway Hotel Management on 27 Mar 2024
Dear Sandi,Thank you for sharing your feedback with us.  We're glad to hear that you found our location convenient and that you enjoyed a comfortable night's sleep in our beds.  We appreciate your understanding regarding the dated aspects of our hotel, and we are continually working to improve our facilities to provide a more modern experience for our guests.  Your satisfaction is important to us, and we hope to welcome you back for another stay.  Please let us know if there's anything specific we could improve upon.  We're here to ensure you have a pleasant experience with us.Best Regards,Redac Gateway Hotel Management

8/10 Good

Samae'

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and easy check in/out
Stayed 2 nights in Mar 2024
Response from Redac Gateway Hotel Management on 20 Mar 2024
Dear Samae,Thank you so much!  Knowing that you enjoyed your time with us indeed makes our day.  We truly appreciate your positive rating and hope you will stay with us again soon next time you visit the area.Best Regards,Redac Gateway Hotel Management

2/10 Terrible

Robert, San Diego

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was not professional,
Stayed 1 night in Mar 2024
Response from Redac Gateway Hotel Management on 27 Mar 2024
Dear Robert,We're sincerely sorry to hear about your experience with our staff.  Providing professional and courteous service is our top priority, and we sincerely apologize for falling short of your expectations.  Your feedback is invaluable, and we take it seriously.  Please don't worry; we will address this matter with our team to ensure that all guests receive the high level of service they deserve.  We appreciate your honesty and hope to have the opportunity to make things right during any future stays with us.  If there's anything specific you'd like to share about your experience, please don't hesitate to reach out to us directly.  Thank you for bringing this to our attention.Sincerely,Redac Gateway Hotel Management

2/10 Terrible

Aidan

Disliked: Cleanliness, staff & service, property conditions & facilities
They would not take cash or cash app for a deposit but I was not informed of this I’m until after I had purchased the room. Then they would not refund my room. So I paid for a room that they would not let me stay in. Pretty lousy business practices.
Stayed 1 night in Mar 2024
Response from Redac Gateway Hotel Management on 27 Mar 2024
Dear Aidan,I'm genuinely sorry to hear about the inconvenience and frustration you experienced with our payment policies.  We value guests' full and upfront communication of our procedures, and it's clear we fell short in this regard.  Your feedback is precious, and we will review our procedures to ensure they are straightforward to all guests in the future.I understand your disappointment regarding the refund.  We strive to provide fair and reasonable solutions in situations like these, and I'm sorry that we were unable to accommodate your request.  Please remember that we take your concerns seriously and will use them to improve our services moving forward.If there's anything else we can do to address your concerns or assist you further, please don't hesitate to contact us directly.  We appreciate your understanding and hope to have the opportunity to make things right in the future.Sincerely,Redac Gateway Hotel Management

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful.
Stayed 4 nights in Mar 2024
Response from Redac Gateway Hotel Management on 14 Mar 2024
Dear Erik,We're glad to hear that you found our staff helpful during your stay!   Providing excellent service and assistance to our guests is always our goal.   If there's anything else we can do to enhance your experience or if you have any feedback to share, please don't hesitate to let us know.  We appreciate your feedback and hope to welcome you back again soon!Best Regards,Redac Gateway Hotel Management

10/10 Excellent

Laurel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This may be the cleanest hotel room I've ever stayed in. Check in was fast and easy. The hotel was busy but we never heard our neighbors and had a great 2 night stay.
Response from Redac Gateway Hotel Management on 14 Mar 2024
Dear Laurel,We're delighted to hear that you had such a positive experience during your stay!  Providing a clean and comfortable environment for our guests is a top priority, and we're thrilled that you found the room to be exceptionally clean.  It's also great to know that your check-in process was smooth and that you enjoyed a peaceful stay despite the hotel's busyness.  Thank you for choosing us, and we hope to welcome you back for another excellent stay in the future!Best Regards,Redac Gateway Hotel Management

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Redac Gateway Hotel Management on 14 Mar 2024
Dear Marcus,We are delighted to receive your All-Star Vote! - Thank you very much!  It feels great to know that our accommodation met all your needs.  It was a pleasure to host you, and we look forward to hosting you in Redac Gateway Hotel many more times.Best Regards,Redac Gateway Hotel Management

4/10 Poor

Rodney

Business traveller
Disliked: Staff & service, amenities
Noisey. Poor service
Stayed 2 nights in Mar 2024
Response from Redac Gateway Hotel Management on 12 Mar 2024
Dear Rodney,We apologize for the noise disturbance and any shortcomings in our service during your stay.  Please know that providing a peaceful environment and attentive service are our priorities, and we regret falling short of your expectations.  Your feedback is valuable to us, and we will take steps to address the noise issues and improve our service delivery.  We appreciate your patience and understanding and hope to have the opportunity to better serve you in the future.Sincerely,Redac Gateway Hotel Management

6/10 Okay

DESIRE

Liked: Staff & service
Disliked: Property conditions & facilities
The water was shut off for a period of time and there was hardly any notice provided. Also housekeeping's hours are minimal I had to change my own sheets and ask for fresh towels.
Stayed 3 nights in Jan 2024
Response from Redac Gateway Hotel Management on 12 Mar 2024
Dear Desire,We sincerely apologize for the inconvenience you experienced with the water shut-off and the limited housekeeping hours.  Your feedback is valuable to us, and we will address these issues to ensure that they are rectified promptly.  Please rest assured that we will take the necessary steps to improve our communication regarding any maintenance disruptions and ensure that our housekeeping services meet our guests' expectations.  Thank you for bringing these concerns to our attention, and we hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Redac Gateway Hotel Management

10/10 Excellent

Yasuhiko

Business traveller
Liked: Cleanliness, staff & service
This is a good hotel. I can recommend it
Stayed 3 nights in Dec 2023
Response from Redac Gateway Hotel Management on 6 Mar 2024
Dear Yasuhiko,Thank you for sharing your positive feedback about the hotel!  It's great to hear that you had a good experience and would recommend it to others.  If there's anything specific you liked about the hotel or if you have any additional comments, feel free to share them.Best Regards,Redac Gateway Hotel Management

4/10 Poor

Emi

Disliked: Property conditions & facilities
Not bad but not good
Stayed 1 night in Feb 2024
Response from Redac Gateway Hotel Management on 4 Mar 2024
Dear Emi,Thank you for choosing to stay with us and for taking the time to share your feedback.  We are sorry to hear that your experience was not as positive as we would have hoped.  We strive to provide our guests with a comfortable and enjoyable stay, and we apologize if we fell short of your expectations.  We appreciate your feedback and will use it to improve our services for future guests.  We hope to have the opportunity to welcome you back in the future and provide you with a better experience.Sincerely,Redac Gateway Hotel Management

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean facility, friendly staff.
Stayed 3 nights in Feb 2024
Response from Redac Gateway Hotel Management on 1 Mar 2024
Dear Jose,Thank you for your feedback.  We're glad to hear that you found our facility to be clean and our staff to be friendly.  Providing a comfortable and welcoming environment for our guests is our top priority, and we're pleased to hear that we met your expectations.  If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know.  We appreciate your feedback and hope to have the pleasure of welcoming you back again soon!Best Regards,Redac Gateway Hotel Management

8/10 Good

Paul Yoshio, Jonesboro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant was unfortunately limited in hours of operation for weekend guests
Stayed 2 nights in Feb 2024
Response from Redac Gateway Hotel Management on 29 Feb 2024
Dear Paul,Thank you for your feedback.  We apologize for any inconvenience caused by the limited hours of operation for our restaurant during the weekend.  We understand that this may have impacted your dining experience, and we will consider your comments as we continue to improve our services.  We appreciate your understanding and hope to have the opportunity to welcome you back in the future.Sincerely,Redac Gateway Hotel Management

2/10 Terrible

Eliseo

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Restaurant/coffee bar is closed Saturdays and sundays No cable tv No hot water on the shower
Stayed 2 nights in Feb 2024
Response from Redac Gateway Hotel Management on 28 Feb 2024
Dear Eliseo,We sincerely apologize for the inconvenience you experienced during your stay.  It's disheartening to hear about the closure of our restaurant/coffee bar on Saturdays and Sundays, the lack of cable TV, and the issue with hot water in the shower.  Your comfort and satisfaction are important to us, and we take your feedback seriously.Rest assured, we will address these issues promptly to ensure they are resolved for future guests.  Additionally, we appreciate your patience and understanding as we work to improve our services.If there's anything else we can do to make it up to you or if you have any further concerns, please don't hesitate to reach out to our management team.  We value your feedback and hope to have the opportunity to exceed your expectations on a future visit.  Thank you for bringing these matters to our attention.Sincerely,Redac Gateway Hotel Management

6/10 Okay

Roberto

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Redac Gateway Hotel Management on 27 Feb 2024
Dear Roberto,Thank you for leaving us a rating of your stay with us at Redac Gateway Hotel. We work tirelessly to ensure our guests experience the best hospitality in Redac Gateway Hotel. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and hope that you choose us again on your next visit.Best Regards,Redac Gateway Hotel Management

2/10 Terrible

Monica Jean

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No notification/communication of the construction that would be taking place at the facility. We stayed in room 304 and there were multiple nails sticking sharp side up lining the door to our room. Very unsafe.
Stayed 1 night in Feb 2024
Response from Redac Gateway Hotel Management on 26 Feb 2024
Dear Monica,Thank you for bringing this to our attention.  We sincerely apologize for any inconvenience caused by the lack of communication regarding the construction and the safety hazard you encountered in your room.  This is certainly not the experience we aim to provide for our guests.  Rest assured, we are addressing these issues immediately to ensure the safety and comfort of all our guests.  Your feedback is invaluable in helping us improve our services, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.  If there's anything else we can assist you with, please don't hesitate to reach out to our management team.Sincerely,Redac Gateway Hotel Management

10/10 Excellent

maeva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend with my eyes closed
Stayed 1 night in Feb 2024
Response from Redac Gateway Hotel Management on 22 Feb 2024
Dear Maeva,Thank you for your recommendation!  We're delighted to hear that you had a pleasant stay with us and that you would recommend our hotel.  We strive to provide excellent service and comfortable accommodations for all our guests, and we're glad to know that we met your expectations.  We look forward to welcoming you back again in the future!Best Regards,Redac Gateway Hotel Management

4/10 Poor

Matthew

Business traveller
Disliked: Cleanliness, property conditions & facilities
Whole 2nd floor was under construction with exposed nails and rug ripped up. No warning that this was the case and dangerous to walk around without shoes on even just outside your door.
Stayed 3 nights in Feb 2024
Response from Redac Gateway Hotel Management on 21 Feb 2024
Dear Matthew,Thank you for bringing this matter to our attention.  We sincerely apologize for any inconvenience or safety concerns caused by the construction work on the second floor of our hotel during your stay.  Your feedback is crucial, and we regret that we failed to provide adequate warning about the ongoing renovations.Please rest assured that we take your comments seriously, and we are addressing this issue with our team to ensure that future guests are properly informed and that necessary precautions are taken to maintain a safe environment.We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Redac Gateway Hotel Management

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience
Stayed 1 night in Feb 2024
Response from Redac Gateway Hotel Management on 21 Feb 2024
Dear Jimmy,Thank you for sharing your positive experience with us!  We're thrilled to hear that you had a good stay at our hotel.  Providing exceptional service and ensuring our guests have a pleasant experience is our top priority, and we're delighted that we succeeded in meeting your expectations.Your feedback means a lot to us, and we truly appreciate your kind words.  We look forward to welcoming you back for another enjoyable stay in the future!Best Regards,Redac Gateway Hotel Management

10/10 Excellent

Ludesha

Stayed 2 nights in Feb 2024
Response from Redac Gateway Hotel Management on 22 Mar 2024
Dear Ludesha,Thank You for giving us a perfect rating and recommending our hotel to other travelers.  I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.Take care!Best Regards,Redac Gateway Hotel Management

8/10 Good

Mariela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to relax.
Stayed 1 night in Feb 2024
Response from Redac Gateway Hotel Management on 20 Feb 2024
Dear Mariela, Thank you for your kind words! We're delighted to hear that you found our hotel to be the best place to relax. We look forward to welcoming you back for another peaceful stay in the future.Best Regards,Redac Gateway Hotel Management

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Redac Gateway Hotel Management on 14 Feb 2024
Dear Guest,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Redac Gateway Hotel. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Redac Gateway Hotel hotel soon!Best Regards,Redac Gateway Hotel Management

10/10 Excellent

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a couple of problems but staff was there right away to fix immediately
Stayed 1 night in Feb 2024
Response from Redac Gateway Hotel Management on 9 Feb 2024
Dear Sheila,Thank you for sharing your experience. We apologize for any inconvenience you encountered. We're glad our staff could promptly address them for you. Your feedback helps us improve, and we hope to exceed your expectations on your next visit. We look forward to welcoming you back soon.Best Regards,Redac Gateway Hotel Management

6/10 Okay

Cesar

It’s a good place for what they charge. Would recommend if you are on a budget.
Stayed 1 night in Feb 2024
Response from Redac Gateway Hotel Management on 8 Feb 2024
Dear Cesar,Thank you for your review! We're delighted you found value in our accommodations. Providing affordable comfort is our priority. We're thrilled to have met your expectations and appreciate your recommendation. Should your travels bring you back, we look forward to welcoming you again for another budget-friendly stay. Safe travels!Best Regards,Redac Gateway Hotel Management

6/10 Okay

Hyu

Business traveller
Disliked: Property conditions & facilities
Heater got noisy all night.
Stayed 1 night in Feb 2024
Response from Redac Gateway Hotel Management on 7 Feb 2024
Dear Hyu,We apologize for the disturbance caused by the noisy heater. Please know that your comfort is our top priority, and we're taking immediate steps to address this issue. Thank you for bringing it to our attention, and we hope to have the opportunity to provide you with a more peaceful stay in the future.Best Regards,Redac Gateway Hotel Management

8/10 Good

Rosydel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I did the reservation said free breakfast, but when we arrived they say that is not available on weekends 😑 And we chose these place for the breakfast included :( fortunately they are restaurants to close. For the rest, everything was good, cleaning and bath and body works, wco friendly and quantity 👍
Stayed 1 night in Feb 2024
Response from Redac Gateway Hotel Management on 6 Feb 2024
Dear Rosydel,We apologize for the inconvenience regarding the breakfast discrepancy. Your feedback is valuable, and we appreciate your understanding. We're glad to hear you enjoyed our clean and eco-friendly amenities. Our team is committed to enhancing your experience, and we hope to have the opportunity to exceed your expectations on your next visit. Thank you for choosing our hotel.Best Regards,Redac Gateway Hotel Management

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when i need a hotel. Staff is always friendly, everyone minds their business, and the rooms have always been clean. They offer laye checkout at 12pm if you ask (without a fee)
Stayed 1 night in Jan 2024
Response from Redac Gateway Hotel Management on 2 Feb 2024
Dear Vanessa,Thank you for your glowing review! We're delighted to be your go-to hotel. Our friendly staff takes pride in ensuring a clean and comfortable stay. We appreciate your mention of our hassle-free late checkout policy until 12 pm, a service we provide with pleasure. Looking forward to welcoming you back for another outstanding experience!Best Regards,Redac Gateway Hotel Management

10/10 Excellent

Erik

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from Redac Gateway Hotel Management on 31 Jan 2024
Dear Erik,Thank you for your kind words! We're delighted that you had a great experience with us. Our team strives to create exceptional memories for our guests. We appreciate your feedback and can't wait to host you again for another wonderful stay. Safe travels, and see you soon!Best Regards,Redac Gateway Hotel Management

10/10 Excellent

Froilan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Redac Gateway Hotel Management on 30 Jan 2024
Dear Froilan,Thank you for a Perfect Score Rating on your stay at Redac Gateway Hotel.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver great experiences to our guests, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Best Regards,Redac Gateway Hotel Management

10/10 Excellent

Evelyn

Stayed 1 night in Jan 2024
Response from Redac Gateway Hotel Management on 30 Jan 2024
Dear Evelyn,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Redac Gateway Hotel. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Redac Gateway Hotel hotel soon!Best Regards,Redac Gateway Hotel Management

4/10 Poor

Michael

Stayed 3 nights in Jan 2024
Response from Redac Gateway Hotel Management on 30 Jan 2024
Dear Michael,We would love to know how we could have improved your stay.  Once again, we are sorry for any inconvenience you faced.  Our goal at Redac Gateway Hotel is to provide the best lodging experience in Redac Gateway Hotel, and it looks like we failed to meet that mark.  It would be constructive if you could contact us and provide more context and feedback so we can improve.Best Regards,Redac Gateway Hotel Management

10/10 Excellent

Julio

Stayed 4 nights in Jan 2024
Response from Redac Gateway Hotel Management on 22 Mar 2024
Dear Julio,We are delighted to receive your All-Star Vote! - Thank you very much!  It feels great to know that our accommodation met all your needs.  It was a pleasure to host you, and we look forward to hosting you in Redac Gateway Hotel many more times.Best Regards,Redac Gateway Hotel Management

10/10 Excellent

Carlos

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Redac Hotel Management on 23 Jan 2024
Dear Carlos,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Extended Stay Ormond Beach. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Extended Stay Ormond Beach hotel soon!Redac Hotel Management

10/10 Excellent

Ruben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms are really nice. I like the shower and the sweets is pretty nice. Even the small rooms are cool this place.
Stayed 1 night in Dec 2023
Response from Redac Gateway Hotel Management on 22 Jan 2024
Dear Ruben,We're thrilled to hear you enjoyed our well-appointed rooms, especially the invigorating shower and delightful sweets. Your appreciation for our attention to detail, even in smaller rooms, is truly valued. We aim to provide a comfortable and enjoyable experience for all our guests. Thank you for your kind words, and we look forward to welcoming you back soon!Best Regards,Redac Gateway Hotel Management

10/10 Excellent

Crystal

Stayed 1 night in Jan 2024
Response from Redac Gateway Hotel Management on 8 Feb 2024
Dear Crystal,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in Redac Gateway Hotel many more times.Best Regards,Redac Gateway Hotel Management

10/10 Excellent

Dan

Liked: Amenities
Clean room comfortable bed & the toilet had amazing flushing power as well as a bidet… great price for the night ⭐️⭐️⭐️⭐️⭐️
Stayed 1 night in Jan 2024
Response from Redac Gateway Hotel Management on 18 Jan 2024
Dear Dan,Thank you for your stellar review! We're thrilled you enjoyed our clean, comfortable rooms, top-notch beds, and impressive toilet amenities. We take pride in providing exceptional experiences at an affordable rate. Your five-star rating motivates us to maintain our high standards. We look forward to welcoming you back for another outstanding stay.Best Regards,Redac Gateway Hotel Management

8/10 Good

Christopher, San Diego

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Redac Gateway Hotel Management on 17 Jan 2024
Dear Christopher,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Best Regards,Redac Gateway Hotel Management

10/10 Excellent

intikhab

Stayed 1 night in Jan 2024
Response from Redac Gateway Hotel Management on 6 Feb 2024
Dear intikhab,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Redac Gateway Hotel. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Redac Gateway Hotel hotel soon!Best Regards,Redac Gateway Hotel Management

2/10 Terrible

Celia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware
Room was not clean. Towels had hair in them and there was dog food in the corner. Highly disappointed
Stayed 2 nights in Jan 2024
Response from Redac Gateway Hotel Management on 16 Jan 2024
Dear Celia,We sincerely apologize for the cleanliness issues you encountered during your stay. This falls below our standards, and we appreciate you bringing it to our attention. Our housekeeping team will be notified to ensure thorough inspections and improvements. Please allow us the chance to make this right. We value your feedback and hope to welcome you back for a more satisfactory experience.Best Regards,Redac Gateway Hotel Management

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Redac Gateway Hotel Management on 15 Jan 2024
Dear Thomas,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in Redac Gateway Hotel many more times.Best Regards,Redac Gateway Hotel Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel Experience in Months
Great bang for the buck. The staff was very polite and accommodating. Additionally, the room had all the essentials like working TV and shower with all the great mini-bonuses like microwave, mini-fridge, safe, and more. Will very likely return in the future.
Stayed 1 night in Jan 2024
Response from Redac Gateway Hotel Management on 10 Jan 2024
Dear Guest,We're delighted to hear you had a positive experience! Thank you for highlighting our friendly staff and well-equipped rooms. Providing essential amenities and extra conveniences is our priority. It's fantastic to know you found great value in your stay. We look forward to welcoming you back in the future and ensuring your continued satisfaction with our services.Best Regards,Redac Gateway Hotel Management

10/10 Excellent

HAKAN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Redac Gateway Hotel Management on 10 Jan 2024
Dear Hakan,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Redac Gateway Hotel. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Redac Gateway Hotel hotel soon!Best Regards,Redac Gateway Hotel Management

6/10 Okay

Mike

Travelled with partner
Liked: Cleanliness, staff & service
Location is in a business/residential area of Torrance so not many walkable amenitities, however Del Amo shopping Center is a close drive. Unit was little noisy, either from the fan in the bathroom or a/c unit. Also, it rained during our stay and there was a distinct dripping sound near the a/c unit. Basically fine for an inexpensive no-frills place to stop.
Stayed 2 nights in Dec 2023
Response from Redac Gateway Hotel Management on 10 Jan 2024
Dear Mike,We appreciate your detailed feedback. While our location in Torrance offers proximity to Del Amo Shopping Center, we regret the inconvenience caused by noise disturbances and the dripping sound during your stay. We'll promptly address these issues to enhance the overall experience. Thank you for choosing us as your accommodation, and we'll work diligently to improve the aspects you've highlighted for future guests.Best Regards,Redac Gateway Hotel Management

8/10 Good

KATSUMI

Stayed 2 nights in Dec 2023
Response from Redac Gateway Hotel Management on 10 Jan 2024
Dear Katsumi,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Best Regards,Redac Gateway Hotel Management

8/10 Good

Kazi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good price point with free parking in about 50 mins from Los Angeles and Hollywood (with traffic). Modern looking clean hotel with good security and atmosphere. There was no breakfast incuded and day time manager (wearing a brown coat) was very unwelcoming and cold.
Stayed 3 nights in Dec 2023
Response from Redac Gateway Hotel Management on 10 Jan 2024
Dear Kazi,Thank you for acknowledging our competitive pricing, free parking, and modern ambiance. We apologize for any inconvenience caused by the lack of breakfast. We're disheartened to hear about your interaction with our daytime manager, and we'll address this promptly. Your feedback is invaluable, and we're committed to ensuring a warm and welcoming experience for all our guests.Best Regards,Redac Gateway Hotel Management

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Redac Gateway Hotel Management on 8 Jan 2024
Dear Ruth,Thank you for a Perfect Score Rating on your stay at Redac Gateway Hotel. We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated. We would love to host you again for your next visit.Best Regards,Redac Gateway Hotel Management