Sheryl,We extend our sincere gratitude for your generous 4/5 rating. Your feedback means a great deal to us, and we're truly grateful for your support. Thank you for choosing to stay with us, and we eagerly anticipate the opportunity to welcome you back soon!Best regards,Arthur BoshnakianGeneral Manager

Dear Victoria,Thank you for sharing your feedback regarding your recent stay at our hotel. We're truly sorry to hear you experienced issues with the air conditioning in your room. Your comfort is our top priority, and we sincerely apologize for any inconvenience this may have caused.We're pleased to hear that our team swiftly addressed the issue by providing you with a new room. Ensuring that our guests have a pleasant and comfortable stay is of the utmost importance to us, and we appreciate your patience and understanding as we work to resolve the situation.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,Arthur BoshnakianGeneral Manager

Thank you for your feedback, James. We appreciate your positive comments about our new property. We apologize for the inconvenience regarding the hot water issue and will address it promptly. We hope to welcome you back soon for an improved experience.Warm regards, Arthur BoshnakianGeneral Manager

Dear Maureen,Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We greatly appreciate your insights as they help us improve the overall experience for our guests.We're thrilled to hear that you found our rooms to be very nice and that our team was able to assist you promptly when there was a maintenance issue. Providing excellent service is always our top priority.We understand your concerns about the areas under renovation and the limited amenities available during this time. Please know that our property is currently undergoing updates to enhance our facilities, and we apologize for any inconvenience this may have caused during your stay. Rest assured, we are diligently working to restore full functionality, including the front desk shop and vending services, as soon as possible.Once again, thank you for choosing to stay with us. We look forward to welcoming you back and providing you with an even better stay in the future.Warm regards,Arthur BoshnakianGeneral Manager

Thomasine, thank you for rewarding us with a 5/5 rating, we appreciate it, we thank you for staying with us and please come back and see us again!Warm regards, Arthur BoshnakianGeneral Manager

Dear Larry,Thank you for your recent stay and for sharing your feedback with us. We're thrilled to hear that you had a great experience with us, from the easy check-in process to the cleanliness and comfort of our facilities. Providing a seamless and pleasant stay for our guests is our priority. Your satisfaction is truly rewarding for us. We appreciate your support and hope to have the pleasure of welcoming you back soon for another enjoyable stay.Warm regards,Arthur BoshnakianGeneral ManagerDoubleTree By Hilton Chatsworth

Thank you so much, Traci, for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us We hope to welcome you back again soon for another enjoyable stay! Warm regards,Arthur BoshnakianGeneral Manager

Dear Rachel,Thank you for taking the time to provide feedback about your recent experience with us. We sincerely apologize for any inconvenience or frustration you encountered during what must have already been a difficult time surrounding the memorial service.We are disappointed to hear that the service you received at the front desk did not meet your expectations, particularly during such a sensitive situation. Please know that we take your feedback seriously and will address this matter with our team to ensure that such incidents are not repeated in the future.Once again, we apologize for any inconvenience you experienced, and thank you for bringing these matters to our attention. Warm regards,Arthur Boshnakian General Manager DoubleTree By Hilton Chatsworth

Thank you so much for your kind words, Deb! We're thrilled to hear that you enjoyed your stay with us and that our friendly staff and cozy accommodations met your expectations. Providing a comfortable and welcoming experience for our guests is always our goal, and we're delighted to hear that you found the upgraded amenities to your liking. We can't wait to welcome you back on your next visit. We look forward to seeing you again soon!Warm regards,Arthur BoshnakianGeneral Manager

Thank you for your feedback, Thomas! We're delighted to hear that you found our accommodations to be clean and quiet. Providing a serene and hygienic environment for our guests is a top priority for us. Your satisfaction is important to us, and we're thrilled that we met your expectations in terms of cleanliness and tranquility. We look forward to welcoming you back for another peaceful stay!Best regards,Arthur BoshnakianGeneral Manager

Dear Alexander, Thank you for rewarding us with a 5/5 rating we appreciate it, we thank you for staying with us and hope to see you back soon!

Victor, thank you for rewarding us with a 4/5 rating, we appreciate it, and we thank you for staying with us and hope to see you back soon!Best regards, Arthur BoshnakianGeneral Manager

Dear Marcela,Thank you so much for your wonderful feedback! We are thrilled to hear that you had an amazing night at our hotel. Our team works hard to provide exceptional service and create memorable experiences for our guests, so it's always gratifying to receive such positive comments.We hope you had the chance to enjoy all the amenities and comforts our hotel has to offer. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back for another fantastic experience soon!Best regards,Arthur BoshnakianGeneral Manager

Dear Raul,Thank you for your feedback regarding your recent stay with us. We are thrilled to hear that you enjoyed our updated property. Providing a modern and comfortable environment for our guests is a top priority, and we're glad to hear that you appreciated it.We hope to have the pleasure of welcoming you back to our property in the near future for another enjoyable stay.Warm regards,Arthur BoshnakianGeneral Manager

Melissa, Thank you for rewarding us with 5/5 ratings, we appreciate it. please come back and see us again!Best regards, Arthur BoshnakianGeneral Manager

Dear Donna,We appreciate you taking the time to provide feedback on your recent stay with us. We are thrilled to learn that your experience at our hotel was positive, and we always welcome positive comments about our team. It is a source of pride for us to offer excellent service, and your acknowledgment is genuinely valued.Ensuring your satisfaction is a priority for us, and we eagerly anticipate the opportunity to welcome you back for another delightful stay in the future.Best regards,Arthur BoshnakianGeneral Manager

Dear Matthew,Thank you for sharing your experience with us. We appreciate your valuable feedback as it helps us identify areas for improvement.We apologize for the inconveniences that you experienced on your recent stay with us and we understand that these issues may have impacted your stay, and we want to assure you that corrective measures are being taken to address each concern. Our team is working to resolve the maintenance issues in the room and will ensure that DND hangers and TV guides are readily available in all rooms.Additionally, we regret any disruption caused by the renovations. While improvements are essential, we will strive to better communicate such projects in the future to manage guest expectations.On a positive note, we are pleased to hear that you found our front desk and housekeeping teams exemplary. Your kind words will be shared with them.We value your feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,Arthur BoshnakianGeneral Manager

Dear Steven,Thank you for sharing your feedback, and I apologize for the inconvenience you experienced during your stay. I understand that the ongoing renovations and the disturbances in the morning were not ideal. Your comfort and peace during your stay are important to us, and I'm sorry that we fell short in this regard.I appreciate you bringing the lack of a "do not disturb" sign to our attention. We are still waiting for door hangers to arrive to ensure that future guests have the option to communicate their preferences for privacy.If there's anything we can do to make this right for you please reach out to us at 818 709 705, We value your feedback as it helps us improve our services.Thank you for your understanding.Sincerely.Arthur BoshnakianGeneral Manager