We used the shuttle to get to the hotel from the airport. The check in was easy enough and the rooms are basic. There are a few places around to get food from.
After checkout, we found ourselves waiting for the shuttle back to the airport 10min past the scheduled time, and we were disappointed that someone had to ask the staff what was happening for them to tell us that there wasn’t any shuttle coming.
We were waiting right next to the reception in the pickup area, but the staff didn’t think that it would be good practice to just let us know what was happening. Faced with the fact they did not care.
It is simply a lack of ownership, responsibility, and service.