Dinner served

Reviews of Hotel Amarano Burbank - Hollywood

4 out of 5
Hotel Amarano Burbank - Hollywood
322 N Pass Ave, Burbank, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 605 out of 1004 reviews" "
Rating 8 - Good. 206 out of 1004 reviews" "
Rating 6 - Okay. 98 out of 1004 reviews" "
Rating 4 - Poor. 43 out of 1004 reviews" "
Rating 2 - Terrible. 52 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

alexandra

Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Peter Kolla - GM on 26 Mar 2024
Thanks for staying with us. It looks like we missed the mark this time but do hope you’ll give us a second chance for a 5 Star experience.

10/10 Excellent

Sang Eun Vivien

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very attentive and helpful. When my kids played around with the safe, I called the concierge and they got someone to help me reset it within 15min. Continental breakfast offerings were good - bagels, jams, coffee and tea, fruit, mini muffins, yogurt, protein bars. Nice that there’s a Vons right across the street, too.
Stayed 4 nights in Mar 2024
Response from Peter Kolla - GM on 21 Mar 2024
Thanks so much for staying with us and for the great review. We appreciate your business and look forward to seeing you again soon.

4/10 Poor

Sara

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Last two times I reserved through Expedia they give you the worst located room rude at check in about it and they charge $40 for zero perk apparently it’s WiFi but I didn’t need the WiFi. The room ac this time and last was obnoxiously loud had to turn it off again very low quality upkeep
Stayed 1 night in Mar 2024
Response from Peter Kolla - GM on 18 Mar 2024
Thank you for staying with us and our sincere apologies for what you experienced. By way of an explanation the amenity fee covers daily valet parking and continental breakfast, complimentary bike rentals and more. I'll investigate the room in which you stayed to resolve the AC noise mentioned and do hope to see you again for a 5 Star experience. Should you prefer a different room location, we do our best to move all guests whenever possible.

10/10 Excellent

Jackelynn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was safe and felt private. Very nice staff and hotel. We loved it being close to universal.
Stayed 5 nights in Dec 2023
Response from Peter Kolla - GM on 17 Mar 2024
We’re thrilled you enjoyed your experience and appreciate the review. Thanks for staying with us and we hope to see you again soon.

8/10 Good

LUCIA

Liked: Cleanliness, staff & service
Liked: stylish/ hotel lobby and rooms' design/ jacuzzi/ pool/ pool chairs/ walking distance grocery store and restaurants starbucks. Didn't like: only valet parking- no other options; if no car they will still charge you $40 night; iron table had 3 big grease stains, almost ruined my shirt. / bad sheets and mattress ok / bathtub not clean/ shower head had strong water jet and to harsh.
Stayed 3 nights in Mar 2024
Response from Peter Kolla - GM on 16 Mar 2024
Thank you for staying with us and for the detailed review. By way of an explanation, in addition to parking the amenity fee also includes continental, bike rentals and much more. All room conditions have been addressed. We do hope you’ll give us a second chance for a 5 Star experience.

8/10 Good

Kristen

Don’t book if you’re a smoker or don’t like your car valet . Other then that great location , beautiful hotel .
Stayed 1 night in Mar 2024
Response from Peter Kolla - GM on 4 Mar 2024
Thank you for staying with us and for the comments. By way of an explanation, valet parking is included in your amenity fee. Additionally, all CA hotels are non-smoking and the City of Burbank in its entirety is non-smoking. We appreciate your business.

10/10 Excellent

Euka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Universal Studios, clean, friendly, nice breakfast and very much appreciated the bottled water.
Stayed 3 nights in Feb 2024
Response from Peter Kolla - GM on 4 Mar 2024
Thank you for staying with us and for the wonderful review. We’re thrilled you enjoyed your experience and hope to see you again soon.

10/10 Excellent

nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Peter Kolla - GM on 1 Mar 2024
Thank you for staying with us and for the great review. We appreciate your business and look forward to seeing you again soon.

10/10 Excellent

ELEANOR

Stayed 1 night in Feb 2024
Response from Peter Kolla - GM on 27 Feb 2024
Thank you for staying with us and for the great review. We appreciate your business and look forward to seeing you again soon.

10/10 Excellent

Marlisa

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and property were great! I would definitely stay at this hotel again :)
Stayed 1 night in Feb 2024
Response from Peter Kolla - GM on 23 Feb 2024
Thanks for staying with us and for the great review. We appreciate your business and look forward to seeing you again soon.

10/10 Excellent

Jeremy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very accommodating front desk. Wonderful pool and spa. Nicely maintained hotel.
Stayed 1 night in Feb 2024
Response from Peter Kolla - GM on 18 Feb 2024
Thanks for staying with us. We appreciate the great review and look forward to seeing you again soon.

8/10 Good

Daniel, Shelby Township

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a good stay at Amarano. The lobby bar is always lively and staff is great.
Stayed 3 nights in Feb 2024
Response from Peter Kolla - GM on 18 Feb 2024
Thanks for staying with us and for the great review. We hope to see you again soon for a 5 Star experience.

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Unexpected and very nice hotel. Will stay there again. Lounge is small but quaint and food and service were great.
Stayed 1 night in Feb 2024
Response from Peter Kolla - GM on 18 Feb 2024
Thanks for staying with us. We appreciate the great review and look forward to seeing you again soon.

8/10 Good

Sonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is safe and close to freeways. There are many food, cafes and grocery stores that you can walk to. That's important to me coming from NYC. I would definitely this boutique hotel.
Stayed 1 night in Feb 2024
Response from Peter Kolla - GM on 17 Feb 2024
Thank you for staying with us and for the detailed review. We appreciate your business and hope to see you again soon for a 5 Star experience.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Peter Kolla - GM on 14 Feb 2024
Thank you for staying with us and for the 5 Star review. We very much appreciate your business and hope to see you again soon.

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decor
Stayed 5 nights in Jan 2024
Response from Peter Kolla - GM on 5 Feb 2024
Thank you for staying with us and for the great review. We value your business and look forward to seeing you again soon.

6/10 Okay

Malana

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Peter Kolla - GM on 5 Feb 2024
Thank you for staying with us. It looks like we missed the mark this time but do hope you’ll give us a second chance for a 5 Star experience.

10/10 Excellent

Cori

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying at this property.
Stayed 2 nights in Jan 2024
Response from Peter Kolla - GM on 30 Jan 2024
We're so thrilled to hear this and look forward to seeing you again soon. Thanks so much for the wonderful review.

10/10 Excellent

Reina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location and availability of restaurants as Star Bucks is across the street and a local grocery store was in the same area making walking an option.The hotel was decorated for Christmas and new years and had some family areas in the small lobby. Staff were available to hold our luggage safely in the lobby, while we went on our excursions and wait for our transportation to the train station. We enjoyed the hotel and they were very accommodating to my down allergies.
Stayed 1 night in Dec 2023
Response from Peter Kolla - GM on 30 Jan 2024
Thank you for the wonderful review and for staying with us. We’re so glad you enjoyed your stay and look forward to seeing you again soon.

10/10 Excellent

Raluca

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel! But not a walkable area
Stayed 4 nights in Jan 2024
Response from Peter Kolla - GM on 27 Feb 2024
Thanks for staying with us and for the review. By way of an explanation, Hotel Amarano is centrally located in a residential area with parks, shopping and restaurants all just steps away. We do hope to see you again.

2/10 Terrible

Brenda

Stayed 2 nights in Jan 2024
Response from Peter Kolla - GM on 24 Jan 2024
We are so sorry to hear this which is not typical to Hotel Amarano experiences. Please reach out to us directly to remedy all matters and allow us to work toward a second chance to get it right.

8/10 Good

Emily

Stayed 2 nights in Jan 2024
Response from Peter Kolla - GM on 14 Feb 2024
Thank you for staying with us. We do appreciate your business and hope to see you again soon for a 5 Star experience.

10/10 Excellent

Matthew Carl, North Royalton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was near the Warner Bros Lot and close to tons of cool restaurants in Burbank and Toluca Lake. The staff was great but the amenities were a little less than other hotels in the area. The included breakfast was mini pastries, bagels, tea and coffee. And the TV had limited channels and had no ability to stream/mirror from a phone.
Stayed 4 nights in Jan 2024
Response from Peter Kolla - GM on 17 Jan 2024
Thank you for staying with us and for the 5 Star review. My sincere apologies that the TV services were not properly functioning in your room. Our BeyondTV provides extensive channels, subscription login for Netflix etc. along with streaming. I'm checking the room in which you stayed to ensure it's working properly.

10/10 Excellent

larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Peter Kolla - GM on 10 Jan 2024
Thank you for staying with us and for the 5 Star review. We appreciate your business and look forward to seeing you again soon.

10/10 Excellent

Santosh

Stayed 3 nights in Dec 2023
Response from Jefferson Garcia on 26 Jan 2024
Thank you so much for the fantastic five-star review! We truly appreciate your support and are delighted to know that you had a wonderful experience with us. Your feedback means the world to us.

8/10 Good

Simranjit

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the area in which the hotel is located and the staff were very nice. I did wish that room cleaning was done more frequently and better overall.
Stayed 5 nights in Dec 2023
Response from Peter Kolla - GM on 10 Jan 2024
Thank you for staying with us and for the review. We appreciate your business and strive for 5 Star experiences with every stay. By way of an explanation, staffing challenges remain hospitality's #1 symptom from the pandemic. We appreciate your business as we continue to grow our team.

6/10 Okay

Luan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
All is good except that when we came back after the day at Universal Studio, the room didn't get house keeping done. Otherwise I would give a 5 stars for everything.
Stayed 2 nights in Dec 2023
Response from Peter Kolla - GM on 10 Jan 2024
Thank you for staying with us and for the constructive feedback. We strive to provide excellent service, every stay. I've shared your feedback with the appropriate department for immediate improvement.

10/10 Excellent

Michael

Stayed 2 nights in Dec 2023
Response from Peter Kolla - GM on 10 Jan 2024
Thank you for staying with us and for the 5 Star review. We appreciate your business and look forward to seeing you again soon.

10/10 Excellent

sandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating staff. Beautiful decorated room. Carpet little stained but lobby and Resturant was very nice. Great experience would definitely stay again!
Stayed 2 nights in Dec 2023
Response from Peter Kolla - GM on 5 Jan 2024
Thank you for staying with us and for the 5 Star review. We appreciate your business and look forward to seeing you again soon.

10/10 Excellent

sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Peter Kolla - GM on 9 Feb 2024
Thank you for staying with us and for the outstanding review. We value your business and look forward to welcoming you back soon.

8/10 Good

Erin, WEBSTER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room however they said cleaning would be every 2 days and room was not touched with in the 4 days we were there.
Stayed 4 nights in Dec 2023
Response from Peter Kolla - GM on 5 Jan 2024
Thank you for staying with us and for the review. We value your business and are looking into what took place, apologize for the inconvenience and hope you'll give us a second chance to get it right.

10/10 Excellent

Nicole

Stayed 3 nights in Dec 2023
Response from Peter Kolla GM on 31 Dec 2023
Thank you for staying with us. We appreciate the review, value your business and look forward to seeing you again soon.

10/10 Excellent

Giselle

Stayed 5 nights in Dec 2023
Response from Peter Kolla GM on 31 Dec 2023
Thank you for staying with us and for the 5 Star review. We value your business and look forward to seeing you again soon.

10/10 Excellent

Ramak

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff here! from the check in to every single call i made to front desk, whether it was for room service, more towels, coffee, they were soooo sweet & funny. Amazing food. the room service breakfast in bed was FIREEE! The sliders, strawberry shortcake lol. cocktails at FYC! Ok i’ll stop, just book the damn room.
Stayed 2 nights in Dec 2023
Response from Peter Kolla GM on 30 Dec 2023
Thank you! We’re so thrilled you enjoyed your experience! We appreciate the amazing 5 Star review, value your business and look forward to seeing you again soon.

6/10 Okay

Amir

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Peter Kolla GM on 30 Dec 2023
Thank you for staying with us and for the review. Looks like we missed the mark this time but do hope you’ll give us a second chance to get right!

10/10 Excellent

Jun Lin

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Peter Kolla GM on 30 Dec 2023
Thank you for staying with us. We very much appreciate the 10 Point response value your business and look forward to welcoming you back again soon.

10/10 Excellent

Dr. Daniel Gordon, Prosperity

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service were impeccable. We will return!
Stayed 6 nights in Dec 2023
Response from Peter Kolla - GM on 28 Dec 2023
Thank you for staying with us. We appreciate your business and the 5 Star review. The entire staff look forward to seeing you again soon.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Peter Kolla - GM on 28 Dec 2023
Thank you for staying with us and for the 5 Star review. We appreciate your business and look forward to seeing you again soon.

10/10 Excellent

Danette Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Peter Kolla GM on 29 Dec 2023
Thank you for staying with us. We value your business and very much appreciate the 5 Star review. The team looks forward to welcoming you back soon.

8/10 Good

YONAS

Stayed 3 nights in Dec 2023
Response from Peter Kolla - GM on 17 Jan 2024
Thanks for staying with us and for the review. We hope to see you again soon for a 5 Star experience.

10/10 Excellent

Elaura

Stayed 5 nights in Dec 2023
Response from Peter Kolla GM on 24 Dec 2023
Thanks for staying with us and for the outstanding review. We value your business, hope to see you again soon and wish you happy holidays.

10/10 Excellent

carolyne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed 2 nights then came back for a 3rd! I love the rooms and the convenience of the location. So close to all the freeways and just a few minutes away from great restaurants. The pool and hot tub are lovely and the gym is also nice. I used all the amenities (I’m that kind of guest). The service was great and I always ask for hott water to make tea and they would promptly deliver it to my room. Highly recommend this hotel, it’s a hidden gem in my opinion.
Stayed 1 night in Dec 2023
Response from Peter Kolla GM on 21 Dec 2023
Thanks so much for staying with us and for the glowing review. We’re thrilled you enjoyed your experience and hope to see you again soon.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Peter Kolla GM on 20 Dec 2023
Thank you for staying with us and for the great review. We appreciate your business and look forward to seeing you again soon.

8/10 Good

Lennin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In Expedia app it said there was parking available, when we got to the place it was only "valet" I would like it to specify a little more about this details.
Stayed 1 night in Dec 2023
Response from Peter Kolla - GM on 18 Dec 2023
Thank you for staying with us and for the review. We value your feedback and appreciate your business. By way of an explanation, valet parking is included. We look forward to seeing you again for a 5 Star experience.

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel!
Wonderful, comfortable, convenient location,nice accommodating staff!
Stayed 2 nights in Dec 2023
Response from Peter Kolla GM on 17 Dec 2023
Thanks so much for staying with us and for the lovely review. We appreciate your business and look forward to seeing you again soon.

8/10 Good

Sharanjit

Stayed 3 nights in Dec 2023
Response from Peter Kolla on 17 Dec 2023
Thanks for staying with us. Looks like we didn’t knock your socks off this time but do hope you’ll give us another chance to make it a 10 Point experience.

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Peter Kolla on 10 Dec 2023
Thank you for staying with us and for the 5 Star review. We appreciate your business and look forward to seeing you again soon.

10/10 Excellent

Kami

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Peter Kolla - GM on 9 Feb 2024
Thank you for staying with us and for the outstanding review. We value your business and look forward to welcoming you back soon.

10/10 Excellent

gilde

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, but not very Family Tailored.
Stayed 1 night in Dec 2023
Response from Peter Kolla - GM on 6 Dec 2023
Thank you for staying with us and for the 5 Star review. We appreciate your business and look forward to seeing you again soon.

10/10 Excellent

Elizabeth, Austin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay close to the Burbank airport! Very friendly staff! Restaurant food was a little on the pricey side, and breakfast was pretty limited, with lots of sugary options and little protein! ;)
Stayed 1 night in Dec 2023
Response from Peter Kolla - GM on 6 Dec 2023
Thank you for staying with us and for the 5 Star review. We appreciate your business and look forward to seeing you again soon. I'll be sure to review the continental offerings with Chef.