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Heaven on Downtown LA

3.5 star property
Comfortable aparthotel, walk to Grand Hope Park

Heaven on Downtown LA

Photo gallery for Heaven on Downtown LA

Private kitchen
Terrace/patio
1 bedroom, premium bedding, individually decorated
Living area
Front of property

Overview of Heaven on Downtown LA

Reviews
7.8

Good

Popular amenities

  • KitchenKitchenKitchen
  • RestaurantRestaurantRestaurant
  • LaundryLaundryLaundry
  • Air conditioningAir conditioningAir conditioning
  • Outdoor spaceOutdoor spaceOutdoor space
  • 24/7 front desk24/7 front desk24/7 front desk

Explore the area

Map
W 11th St and S Hill St, Los Angeles, CA, 90028
  • Popular LocationCrypto.com Arena10 min walk
  • Popular LocationLos Angeles Convention Center13 min walk
  • Popular LocationWalt Disney Concert Hall2 min drive
  • AirportLos Angeles, CA (LAX-Los Angeles Intl.)31 min drive

Space details

2 bedrooms, 2 bathrooms, sleeps 5
90 sq m
    1 King Bed
    1 Queen Bed and 1 Double Sofa Bed

About this property

Heaven on Downtown LA

Comfortable aparthotel, walk to Grand Hope Park
This aparthotel features a restaurant, a business centre and laundry facilities. Other amenities include a 24-hour front desk. The apartment provides a kitchen with a fridge, an oven, a stovetop and a microwave. For a bit of entertainment, a flat-screen TV comes with digital channels, and guests can also appreciate conveniences, such as 2 bathrooms and a dining area. Housekeeping is available on request.
This aparthotel offers 4 air-conditioned accommodations with coffee/tea makers and a hairdryer. This individually decorated and furnished accommodation has separate sitting areas and includes desks. Beds feature premium bedding. Accommodation at this 3.5-star aparthotel has kitchens with fridges, stovetops, microwaves and separate dining areas.

Bathrooms include a combined bath/shower unit and complimentary toiletries. Flat-screen televisions come with premium digital channels. Housekeeping is provided on request.

Languages

English

Property amenities

Parking and transport

  • Wheelchair-accessible parking available

Kitchen

  • Fridge
  • Stovetop
  • Microwave
  • Oven
  • Dishwasher
  • Coffee/tea maker

Dining

  • A restaurant

Bedrooms

  • 1 bedroom
  • Premium bedding

Bathrooms

  • 2 bathrooms
  • Combined shower/bath
  • Towels provided
  • Free toiletries
  • Hairdryer

Living spaces

  • Living room
  • Dining room
  • Sitting area

Entertainment

  • Flat-screen TV with premium channels

Outdoor areas

  • Terrace

Laundry

  • Laundry facilities

Work spaces

  • Business centre
  • Laptop workspace

Comfort

  • Air conditioning
  • Heating

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Designated smoking areas

Services and conveniences

  • Housekeeping (on request)
  • Iron/ironing board
  • 24-hour front desk

Safety features

  • Carbon monoxide detector installed (host has indicated that there is a carbon monoxide detector on the property)
  • Smoke detector installed (host has indicated that there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit

General

  • 4 rooms
  • Individually decorated
  • Individually furnished

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Iron/ironing board, free WiFi, bed sheets
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Kitchen
Pet-friendly
Free WiFi
Air conditioning
8.8 out of 10, Excellent, (293)
The price is RM 647
per night
29 Apr - 30 Apr
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Policies

Check-in

Check-in start time: 4 PM; check-in end time: 7:00 PM
Late check-in subject to availability
Late check-in fee for check-in between 7:00 PM and 5:00 AM
Minimum check-in age - 23

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

The property charges 3.5 per cent for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Hotel is not responsible for loss, damage or theft of cash, jewelry or othervaluables left unattended in guest rooms. Hotel is also not responsible forarticles/valuables left behind by guests and found after departure of theguest.

Access methods

Staffed front desk

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cleaning fee: USD 115.00 per accommodation, per stay.
  • Resort fee: 0.5 per cent of room rate
The resort fee includes:
  • Internet access
  • Laundry facilities

We have included all charges provided to us by the property.

Optional extras

  • Late check-in fee for check-in between 7:00 PM and 5:00 AM
  • Cleaning/housekeeping/linen fee: USD 75 per day
  • Credit card charges are subject to a surcharge of 3.5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - 47-1324968
This property accepts credit cards; cash is not accepted
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note: A 3.5% transaction fee will be added to credit card payments.
Property Registration Number 0002769068-0001-8

Property is also known as

Hollywood Sunset Furnished Apartments Apartment
Sunset Furnished Apartments Apartment
Hollywood Sunset Furnished Apartments
Sunset Furnished Apartments
Sunset Furnished Apartments Sleeps 5-6 Guests Apartment
Hollywood Sunset Furnished Apartments Sleeps 5-6 Guests
Sunset Furnished Apartments Sleeps 5-6 Guests
Sunset Furnished s Sleeps 56
Heaven On La Los Angeles
Heaven on Downtown LA Aparthotel
Heaven on Downtown LA Los Angeles
Heaven on Downtown LA Aparthotel Los Angeles

About the area

Los Angeles

This aparthotel is located in Downtown Los Angeles, a neighbourhood in Los Angeles. Walt Disney Concert Hall and Hollywood Bowl are cultural highlights, and some of the area's popular attractions include Hollywood Walk of Fame and La Brea Tar Pits. Don't miss out on a visit to Universal Studios Hollywood.
Visit our Los Angeles travel guideOpens in a new window
View more Aparthotels in Los AngelesOpens in a new window

What's nearby

  • Crypto.com Arena - 10 min walk
  • L.A. Live - 11 min walk
  • Los Angeles Convention Center - 13 min walk
  • Walt Disney Concert Hall - 2 min drive
  • University of Southern California - 3 min drive

Getting around

  • Los Angeles Cal State Station - 8 min drive
  • Pico Station - 10 min walk
  • Hawthorne, CA (HHR-Hawthorne Municipal) - 26 min drive

Restaurants

  • Pine & Crane DTLA - 4 min walk
  • Belasco Theater - 1 min walk
  • Zinque - 5 min walk
  • Chipotle Mexican Grill - 3 min walk
  • Cabra LA - 2 min walk

Frequently asked questions

What time is check-in at Heaven on Downtown LA?

Check-in start time: 4 PM; check-in end time: 7:00 PM. Late check-in is available from 7:00 PM to 5:00 AM for a fee.

What time is check-out at Heaven on Downtown LA?

Checkout is at 11 AM.

Where is Heaven on Downtown LA located?

Located in Downtown Los Angeles, this aparthotel is within 1 mi (2 km) of Grand Hope Park, Grand Central Market and OUE Skyspace LA. Walt Disney Concert Hall and California State University-Los Angeles are also within 6 mi (10 km). Pico Station is 10 minutes by foot and Pershing Square Station is 15 minutes.

Reviews

7.8

Good

Rating 10 - Excellent. 18 out of 39 reviews" "
Rating 8 - Good. 10 out of 39 reviews" "
Rating 6 - Okay. 5 out of 39 reviews" "
Rating 4 - Poor. 3 out of 39 reviews" "
Rating 2 - Terrible. 3 out of 39 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Stayed 4 nights in Dec 2019

2/10 Terrible

Angela

Liked: Cleanliness, property conditions & facilities, room comfort
VERY NOISY - the property isn't advertised as being across the street and above an outdoor nightclub, but it is. On the first night we returned home exhausted to hear and feel the room vibrate from the club booming away across the street. It continued on throughout the night till 4am and then re-started for the cleaning up at 8am. The place is let by Pelican Residences (who aren't supposed to sub-let through Airbnb, we were asked not to enter through reception to avoid awkward questions). Pelican refused to allow us to cut short our booking without penalty. They offered to refund one of the three day booking if we left the apartment by 11am on the second day which we couldn't afford to do. Hotels.com promised to get us out of the agreement given the situation, we were on a family vacation and couldn't get any sleep. However, when Pelican refused to agree they simply gave up and offered no further help. The area is going through a massive regeneration programme so you should also be aware that the lorries rock up at 8am and throughout the day and sit below the apartment with their engines running and you have the workmen and heavy duty tools working on the sites right next to the residence. The apartment itself is spacious, clean and would have been lovely to stay in if it wasn't for the noise.
Stayed 3 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The whole check in and check out seemed illegal and very unprofessional
Stayed 6 nights in Jul 2019

6/10 Okay

David, Calgary, AB

Liked: Staff & service
It has great potential with some TLC
There are units in different buildings as we did not have a rooftop pool as expected, nor a view or sofabed as pictured. It was a futon style. Check in and check out was easy, but we learned that the toilets were being replaced the next day starting at 8am, not ideal wanting to sleep in on vacation. You are also responsible for personal items like electronics and passports so it caused us great anxiety leaving the unit. This was beyond their control, but we were not given the opportunity to cancel or price reduction. The unit had holes in the walls behind the bedroom doors, a broken bedside table in one, and one bathroom had grime, a gross showerhead, and dirty curtain. It is important to note that the bedrooms did not have room darkening blinds. The bedrooms do not get dark due to the pool and pathway lighting on all night and one pool light shines directly on the bed in 1 room making it challenging to sleep. (Photo taken at midnight) The key/fob did not work well on the elevator and it was difficult to get to the parkade. There was a guest guidebook in the room but it lacked information on how to use the thermostat or where to find the fitness center or business center. We could not find access to either. Pelican initiated follow-up with us the 1st day and indicated they would address these things quickly but not before our departure. Hopefully, they will. A box of laundry soap would be nice, and a security latch on the front door more secure at night.
Stayed 3 nights in May 2019

8/10 Good

CHRISTIAN

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Bathrooms were dirty. Sink was clogged with hair. I had to clean it myself. Even after telling the person in charge they didn’t sent anybody to clean.
Stayed 4 nights in May 2019

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019

6/10 Okay

Arthur

Disliked: Staff & service, property conditions & facilities
Hollywood & Subset Furnished Apartments
This is the second time we have used a Pelican Residence. The location was excellent. However, the apartment and the attitude of Pelican Residences leaves a lot to be desired. They spend more time telling guests what they can be fined/evicted for than in caring about their comfort. Every e-mail they send contains warnings about noise, smoking, and losing the keys and what it will cost. The stove in the apartment looked like it had never been cleaned. There was no toaster, but they eventually provided one. There were no dish towels in the apartment but there was a dishwasher. One of the bedside tables was falling off the wall. The wattage/illumination used in all the lamps was so poor you couldn't read easily. There was no hot water in the morning on one of the days we stayed there. The worst problem concerns the limitation of one set of keys/garage fobs per apartment. That may be fine if there are only two occupants, but even that causes problems. The lack of extra keys/fobs means that everyone either has to do things together, or some folks simply have to remain in the apartment because once they leave, they can't get back in. That becomes a logistical nightmare for 2 or 3 but just about impossible if 5 or 6 people were staying together. There only was one T.V. set in the entire apartment. It was located in the living room, there were none in the bedrooms. The Spectrum T.V. service was annoying to use; however, the internet service was fine.
Stayed 5 nights in Jan 2019

4/10 Poor

Verified traveller

Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Perfect in every way! Loved how clean it was, how they thought of everything to make our stay more comfortable and we couldn’t have been more pleased with our stay.
Stayed 5 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Nice apartment in good location.
Some of the furniture was worn & uncomfortable. The building was nice & conveniently located. Needed more than 1 key.
Stayed 5 nights in Jun 2018