I’ve stayed at the freehand several times both in LA and in Miami and my last experience has caused me to not return. To start off the front desk reception was not very welcoming they seemed to be in a bad mood when we checked in. When we got to our room, it smelled like vomit that had been just recently cleaned, gross. We also noticed that we were missing a comforter for our bed so we called down to request from our hotel room but we got no response from reception. We had to physically go downstairs to talk to them and when we requested the blanket they told us one would be sent up. We never received the blanket. Also, the elevator takes forever to open it keeps you in suspense and it was pretty scary. Finally, the broken shaker, which is the rooftop bar, used to have magnificent drinks with amazing service, but the bloody Mary was honestly the worst concoction ever and the Mojito that I ordered tasted like syrup not to mention the fish tacos were bland and undercooked. I hope the property takes this review into consideration as it definitely lost a customer here.