4 restaurants, breakfast, lunch, dinner served; American cuisine
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Reviews of Sonesta Los Angeles Airport LAX

4 out of 5
Sonesta Los Angeles Airport LAX
5985 W Century Blvd, Los Angeles, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 2302 out of 4979 reviews" "
Rating 8 - Good. 1244 out of 4979 reviews" "
Rating 6 - Okay. 654 out of 4979 reviews" "
Rating 4 - Poor. 386 out of 4979 reviews" "
Rating 2 - Terrible. 393 out of 4979 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

PETER

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY AT THIS FACILITY. “Urgent” water maintenance has left patrons without water/bathroom use and no refund issued as well as promptly informing us of an issue until physically at the hotel. My Accommodations also did not match the reservation. Poor management left patrons with water bottles as the lone solution with the hopes that the issue would be rectified by the morning.
Stayed 1 night in Apr 2024
Response from Front desk team on 18 Apr 2024
Dear Peter, Thank you for taking the time to share your feedback regarding your experience at Sonesta Los Angeles Airport LAX. We regret not meeting your expectations, as we had a water outage due to general maintenance, but we hope to get an opportunity to welcome you back and provide you with an excellent experience. Thank you for sharing your concerns, we value your feedback as it helps us find areas of improvement.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, excellent, excellent!!!
Stayed 1 night in Apr 2024
Response from Front desk team on 18 Apr 2024
Dear William, thank you for the 5 out of 5! We hope to welcome you back soon!

10/10 Excellent

Jody

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good choice for overnight before LAX flight.
Stayed 1 night in Apr 2024
Response from Sarah on 18 Apr 2024
Thank you so much for taking the time to complete our survey regarding your recent stay. It is always our goal to ensure we provide the highest level of hospitality to all our guests. I see that you enjoyed your stay. This is such great news! We appreciate constructive feedback as well as positive feedback.Should your travels bring you back to Los Angeles LAX, please do not hesitate to contact myself or my Team as we look forward to welcoming you back soon.

6/10 Okay

Padma

Travelled with family
Liked: Staff & service
The location was good. Staff are friendly. The room felt a bit dirty to me.
Stayed 1 night in Apr 2024
Response from Sonesta on 17 Apr 2024
Thank you for your valuable feedback.

8/10 Good

Seth, Austin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid business hotel with amenities and close to the airport. Staff was very friendly.
Stayed 1 night in Apr 2024
Response from Sonesta Team on 16 Apr 2024
Thank you so much for taking the time to complete our survey regarding your recent stay. It is always our goal to ensure we provide the highest level of hospitality to all our guests. I see that you enjoyed your stay. This is such great news! We appreciate constructive feedback as well as positive feedback. Should your travels bring you back to Los Angeles LAX, please do not hesitate to contact myself or my Team as we look forward to welcoming you back soon.

8/10 Good

Chen

Liked: Cleanliness, staff & service, property conditions & facilities
The room is not soundproofed well.
Stayed 1 night in Apr 2024
Response from Sonesta on 17 Apr 2024
Thank you for your valuable feedback

10/10 Excellent

Erich

Travelled with group
Hotels, clean excellent food in the restaurants friendly people at the front desk. It’s all it takes.
Stayed 1 night in Apr 2024
Response from Sonesta Team on 15 Apr 2024
Thank you so much for taking the time to complete our survey regarding your recent stay. It is always our goal to ensure we provide the highest level of hospitality to all our guests. I see that you enjoyed your stay. This is such great news! We appreciate constructive feedback as well as positive feedback. Should your travels bring you back to Los Angeles LAX, please do not hesitate to contact myself or my Team as we look forward to welcoming you back soon.

6/10 Okay

Gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sonesta Team on 15 Apr 2024
Thank you for taking the time to share your feedback regarding your experience with Sonesta Los Angeles Airport LAX. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with our hotel.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Thank you for your time and patience with us.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for your money if you are staying near the airport
Stayed 2 nights in Apr 2024

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient airport hotel. Free shuttle.
Stayed 1 night in Apr 2024
Response from Front Desk Team on 14 Apr 2024
Dear Jason, thank you for the 4 out of 5! We hope to welcome you back soon.

10/10 Excellent

Bryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Overall very good!
Stayed 1 night in Apr 2024
Response from Front Desk Team on 14 Apr 2024
Dear Bryan, thank you for the 5 out of 5! We hope to welcome you back soon.

4/10 Poor

Kerri

Travelled with family
Disliked: Staff & service, amenities
The front desk customer service representatives were horrible. I was standing next in line while 2 reps completely ignored me while doing something else. When I inquired if they could assist, it was as if I was bothering them. Therefore, it intentionally took longer to be assisted. Also, I received 3 different prices for an extended stay. Not sure why the price was inconsistent.
Stayed 2 nights in Apr 2024
Response from Sonesta Management Team on 15 Apr 2024
Greetings, Thank you for taking the time to share your feedback regarding your experience with Sonesta Los Angeles Airport LAX. Your comments are important to us, as they provide us with an opportunity to better serve you.I deeply regret that we were not able to meet your expectations. Starting from the agent that assisted you at the reception. If you have any further feedback to share with me, please do not hesitate to. As this is unacceptable and we must hold our Team accountable. I appreciate your patience with us as we further investigate this issue. I’m confident your next experience with us will be up to your expectations.Please reach out with more feedback at jose.santana@sonesta.comJose Santana Director of Front Office

8/10 Good

Rohit

Quick process
Stayed 1 night in Apr 2024
Response from Sonesta on 13 Apr 2024
Thank you for your review

10/10 Excellent

Sandra, East Norriton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Apr 2024
Response from Luz on 11 Apr 2024
Thank you for the 5/5

2/10 Terrible

Evghenia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
2hour wait in line for check in at 1am
Stayed 1 night in Apr 2024
Response from Luz on 11 Apr 2024
Thank you for your stay at Sonesta LAX. Thank you for letting us know about your experience. We hope to welcome you back soon and provide you with a much better stay. Thank you for sharing your feedback.

10/10 Excellent

Christy

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Luz on 11 Apr 2024
Thank you for the 5/5

2/10 Terrible

Thomas

check in was very poor.
Stayed 1 night in Apr 2024
Response from Luz on 11 Apr 2024
Thank you for your stay at Sonesta LAX. Thank you for letting us know about your experience. We hope to welcome you back soon and provide you with a much better stay. Thank you for sharing your feedback.

10/10 Excellent

Jerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying at this hotel when we are traveling. Great staff. Clean and easy parking
Stayed 1 night in Apr 2024
Response from Sonesta on 10 Apr 2024
Thank you for your review, we hope to see you again soon!

8/10 Good

Koenraad

Liked: Cleanliness, staff & service
We were in transit, from an international flight to a domestic the next day. The location close to LAX airport is ideal. Its an older style hotel be clean and comfortable.
Stayed 1 night in Apr 2024
Response from Sonesta Team on 11 Apr 2024
Thank you so much for taking the time to complete our survey regarding your recent stay. It is always our goal to ensure we provide the highest level of hospitality to all our guests. I see that you enjoyed your stay. This is such great news! We appreciate constructive feedback as well as positive feedback. Should your travels bring you back to Los Angeles LAX, please do not hesitate to contact myself or my Team as we look forward to welcoming you back soon.

8/10 Good

Kerstin

Liked: Cleanliness, staff & service
Would have liked a dimming light in bathroom for night use. And would have liked a hand held shower possibility. Otherwise all good!
Stayed 1 night in Apr 2024
Response from Sonesta on 10 Apr 2024
Thank you for your review, we hope to see you again soon! We will keep that in mind.

10/10 Excellent

Carol, Flagstaff

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Sharon was wonderful and incredibly accommodating. Easy check in.
Stayed 1 night in Apr 2024
Response from Luz on 9 Apr 2024
Thank you for choosing Sonesta LAX. We're glad we were able to meet your needs. We hope to welcome you back soon.

10/10 Excellent

Merelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel. Shuttle service to airport.
Stayed 1 night in Apr 2024
Response from Luz on 8 Apr 2024
Thank you for your 5/5

10/10 Excellent

Audrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel convenient to the airport. You are stuck eating the hotel food which is good but limited and expensive.
Stayed 1 night in Apr 2024
Response from Luz on 8 Apr 2024
Thank you for staying here at Sonesta Los Angeles Airport. We're glad you enjoyed your stay. Thank you for providing your feedback. We hope to welcome you back soon.

8/10 Good

Cayla Rae

Stayed 1 night in Apr 2024
Response from Sonesta LAX on 9 Apr 2024
Hello Cayla Rae, thank you for the 4 out of 5. We hope to welcome you back and turn that into a 5/5.

2/10 Terrible

Maria

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Toilet didn’t work properly, there was some nails between the carpet and ceramic tiles hurt myself , bathroom area was dirty and the entire area looked old for a “4-star hotel”
Stayed 2 nights in Apr 2024
Response from Sonesta Team on 8 Apr 2024
Thank you for taking the time to share your feedback regarding your experience with Sonesta Los Angeles Airport LAX. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with our hotel.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Thank you for your time and patience with us.

8/10 Good

Ruth M

Liked: Cleanliness, staff & service
Friendly and helpful staff, airport shuttle access. The room we had was in need of updating- rust stains in the tub, scratches on furniture, carpet in need of shampoo, and worn out office chair. It was fine for one night, but for the price, would have liked something a little bit cleaner and newer.
Stayed 1 night in Apr 2024
Response from Luz on 7 Apr 2024
Thank you for staying here at Sonesta LAX. We're glad to have been able to provide you a good stay, and have made note of the issues you mentioned. We have reviewed with the appropriate team members. Thank you for sharing your feedback.

8/10 Good

miriam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Apr 2024
Response from Luz on 8 Apr 2024
Thank you for staying here at Sonesta Los Angeles Airport. We're glad you enjoyed your stay. Thank you for providing your feedback. We hope to welcome you back soon.

4/10 Poor

Bryan

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Waited 90 minutes just to check in, would have gone elsewhere but reservation was prepaid
Stayed 1 night in Apr 2024
Response from Front desk team on 7 Apr 2024
Dear Bryan, thank you for your stay at Sonesta LAX. Thank you for letting us know about your experience. We hope to welcome you back soon and provide you with a much better stay.

8/10 Good

Jack, Tucson

Business traveller
Liked: Cleanliness, staff & service
Good
Stayed 1 night in Apr 2024
Response from Freija R on 4 Apr 2024
Dear Jack,Thank you for staying with us,Thank you for your 4/5.

10/10 Excellent

Shella, Mentone

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very welcoming and the food and drink options were fabulous. The only complaint I have is the parking. I recommend either doing Valet parking or asking the Valet where the Self-Parking is located. They don't have visible signs but they share the parking structure with other hotels and parking is on the 3rd floor and up. $25 per in and out parking or $50 total during your stay.
Stayed 1 night in Mar 2024
Response from Sonesta LAX on 3 Apr 2024
Hello Shella, thank you very much for staying with us at Sonesta LAX and providing us with your feedback. We hope you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Nilou

Stayed 1 night in Apr 2024
Response from Freija R on 4 Apr 2024
Dear Nilou,Thank you for staying with us,Thank you for your 5/5.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room at a good price for an airport hotel in a major city. The room is spacious and the bathroom is well appointed. Just good over all.
Stayed 1 night in Apr 2024
Response from Sonesta LAX on 3 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lakeacha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at Sonesta at LAX when I'm in LA. The area is safe and convenient, the rates are usually good, and the staff is very friendly.
Stayed 1 night in Mar 2024
Response from Sonesta on 1 Apr 2024
Thank you for always staying with us, we look forward to seeing you soon!

10/10 Excellent

Patricia, Redmond

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My new favorite place to stay near the LAX airport. We stayed for only one night, a stopover between long flights. We were hungry and so happy to have beers and food at the tap house that has a great, big menu for weary travelers. Bartender made such great cocktails and our server was top notch. The beds!!! Hands down the best I’ve slept in for a long time. Outstanding text communication all along the way. Knew exactly where to go for shuttle service. Love this place and the staff and the location close to LAX!
Stayed 1 night in Mar 2024
Response from Sonesta on 1 Apr 2024
Thank you for your review! We look forward to seeing you soon!

10/10 Excellent

James, Cheyenne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great helpful staff
Stayed 1 night in Mar 2024
Response from Front desk team on 30 Mar 2024
Dear James, thank you for the 5 out of 5! We hope to welcome you back soon!

8/10 Good

SHIN

Stayed 1 night in Mar 2024
Response from Front desk team on 30 Mar 2024
Dear Shin, thank you for the 4 out f 5!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were the best I ever met at a hotel. The lady who checked me in deserves a raise she was amazing
Stayed 2 nights in Mar 2024
Response from Luz on 28 Mar 2024
Thank you for staying here at Sonesta Los Angeles Airport. We're glad you enjoyed your stay. Thank you for providing your feedback. We hope to welcome you back soon.

4/10 Poor

Arturo

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Unfriendly reception staff. They did not have my reservation from expedia and charged 400 dollars security deposit which they are supposed to refund in 7-14 days!!!! Awful
Stayed 1 night in Mar 2024
Response from Sonesta Team on 29 Mar 2024
Thank you for taking the time to share your feedback regarding your experience with Sonesta Los Angeles Airport LAX. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with our hotel.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Thank you for your time and patience with us.

8/10 Good

JOHN, MECHANCISVILLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 2 nights in Mar 2024
Response from Luz on 28 Mar 2024
Thank you for your 4/5

6/10 Okay

Katherine

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Sonesta Los Angeles Airport on 28 Mar 2024
Thank you for review, hope to welcome you back soon.

10/10 Excellent

Heather, West Concord

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great access to LAX
Stayed 1 night in Mar 2024
Response from Luz on 26 Mar 2024
Thank you for staying here at Sonesta Los Angeles Airport. We're glad you enjoyed your stay. Thank you for providing your feedback. We hope to welcome you back soon.

2/10 Terrible

SHIN

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Sonesta Team on 29 Mar 2024
Thank you for taking the time to share your feedback regarding your experience with Sonesta Los Angeles Airport LAX. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with our hotel.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Thank you for your time and patience with us.

6/10 Okay

Umairsingh Sarabjitsingh

Travelled with partner
Disliked: Cleanliness
Could be cleaner
Stayed 1 night in Mar 2024
Response from Luz on 26 Mar 2024
Thank you for staying here at Sonesta Los Angeles Airport. We're glad you enjoyed your stay. Thank you for providing your feedback, we have directed the issue to the housekeeping department.

10/10 Excellent

Alea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED this property! Definitely will stay again!
Stayed 4 nights in Mar 2024
Response from Sonesta on 24 Mar 2024
Thank you for your positive review! We hope to see you again soon.

10/10 Excellent

Tasha

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Luz on 26 Mar 2024
Thank you for the 5/5

10/10 Excellent

Oleg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to check-in. The staff is super friendly. The room is clean.
Stayed 1 night in Mar 2024
Response from Freija R. on 24 Mar 2024
Dear Oleg,We are so happy to hear you had a great stay with us. Looking forward to seeing you soon!

10/10 Excellent

Michelle

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I expected better. The hotel was not very clean. Restaurant expensive.
Stayed 1 night in Mar 2024
Response from Luz on 26 Mar 2024
Thank you for staying here at Sonesta Los Angeles Airport. We're glad you enjoyed your stay. Thank you for providing your feedback. We hope to welcome you back soon.

10/10 Excellent

Austin

Stayed 5 nights in Mar 2024
Response from sarah on 13 Apr 2024
Thank you for staying here at Sonesta Los Angeles Airport. We're glad you enjoyed your stay. Thank you for providing your feedback. We hope to welcome you back soon.

6/10 Okay

KAMARYN

Stayed 1 night in Mar 2024
Response from Sonesta Team on 12 Apr 2024
Thank you for taking the time to share your feedback regarding your experience with Sonesta Los Angeles Airport LAX. I deeply regret that we were not able to meet your expectations regarding your low satisfaction with our hotel.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.Thank you for your time and patience with us.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Not too far from the airport, and the drive to most places wasn't too long/far.
Stayed 4 nights in Dec 2023
Response from Front desk team on 22 Mar 2024
Dear Michael, thank you for the 5 out of 5! We hope to welcome you back soon!