Exterior

Reviews of Candlewood Suites LAX Hawthorne, an IHG Hotel

2.5 out of 5
Candlewood Suites LAX Hawthorne, an IHG Hotel
11410 Hawthorne Blvd., Hawthorne, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 348 out of 808 reviews" "
Rating 8 - Good. 259 out of 808 reviews" "
Rating 6 - Okay. 87 out of 808 reviews" "
Rating 4 - Poor. 55 out of 808 reviews" "
Rating 2 - Terrible. 59 out of 808 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel we had zero problems during our stay thanks again!
Stayed 3 nights in Mar 2024

10/10 Excellent

brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is way better than motel 6 very clean and a nice staff!,market and food are within walking distance. I love staying here when I’m in Los Angeles,I highly recommend staying here it’s totally worth it.
Stayed 1 night in Jan 2024

10/10 Excellent

Rosaura

Business traveller
Liked: Cleanliness, amenities
Everything is great just didnt clean up room today i was hopping the do every day and offer clean towels but didnt
Stayed 2 nights in Feb 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great really just some couple next door was being loud n blasting music and then arguing but call the front desk n they took care of it which was great. Honestly feel like th3 police should have been called just to be in the safe side considering ahe said he hit her.
Stayed 2 nights in Feb 2024

8/10 Good

Sean

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Debra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I would stay here again. The property was clean, rooms were nice.
Stayed 1 night in Dec 2023

4/10 Poor

Shani

There were roaches during our stay

2/10 Terrible

Brianna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were cockroaches in my room!! No bedding in the room for the sofa bed I had to walk down to front desk and wait for them to be done with another complaint from another guest to get the bedding. No ice machine or vending machine had out of order on front. Told me I could walk across to another hotel to get ice. Elevator smelled of marijuana, unrelated to the two people in the front smoking marijuana at the table for all guests like that’s appropriate. Horrible!
Stayed 1 night in Nov 2023

8/10 Good

Brenda

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is always a good stay in the Las Angeles area. Easy and safe and free parking. property is clean and easy access off freeway.
Stayed 3 nights in Oct 2023

8/10 Good

SARAH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Oct 2023

4/10 Poor

Anthony

Stayed 2 nights in Oct 2023

2/10 Terrible

Briana

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
It was overbooked. Not a good area.
Stayed 1 night in Sep 2023

8/10 Good

Brenda

Liked: Cleanliness, property conditions & facilities, room comfort
The room was clean but service could be improved.
The room was clean but service was slow. They also forgot to activate my key cards and when i called them....i had to go back to the front desk for them to activate them and carry my luggae back down from the 4th floor.
Stayed 1 night in Sep 2023

10/10 Excellent

Darryl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location for SoFi or Kia Forum
Stayed 1 night in Sep 2023

6/10 Okay

Elise

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Maria

Liked: Cleanliness, property conditions & facilities
Parking is close by
Stayed 1 night in Sep 2023

8/10 Good

John

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Maria, the front desk person who checked me in was Above Outstanding! Friendly, and seemed genuine.
Stayed 2 nights in Sep 2023

10/10 Excellent

amos

Travelled with family, Travelled with family and small children, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very helpful and courteous and fast with their work!👌
Stayed 1 night in Aug 2023

6/10 Okay

Amanda M

Travelled with family
Liked: Cleanliness, staff & service, amenities
Faucets were leaky and beds weren't very comfortable. They did have signs up saying they were renovating, so hopefully that'll be fixed eventually. Room seemed clean and smelled good. It had a little kitchenette, which was cool.
Stayed 2 nights in Aug 2023

6/10 Okay

Brittany

Travelled with family and small children
Liked: Staff & service, amenities
The property was great for what I needed it for which was just a night after an eventful day. No bad things to say about it except that you could tell that from the amount of people and foot traffic the hotels in that area due to the 6 day concert run at Sofi stadium there just wasn’t enough time to get everything super clean and shiny. But I would definitely stay here again.
Stayed 1 night in Aug 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was able to check in early before 3pm. Jose (manager) was very pleasant and able to get me a room right away after a long drive. He was also able to find my IHG number and provided it on paper. The other female staff (can’t remember her name) was also pleasant. Their greetings made me feel welcome. The check in and check out process was smooth and easy. The room was clean and complete with necessary essentials. The location was great, surrounded by various food establishments. There is also a security outside giving the sense of ease and safety. I will definitely stay here again in the future. Please keep up the great customer service and friendly staff.
Stayed 1 night in Aug 2023

8/10 Good

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice, AC was dodgy.
Stayed 1 night in Aug 2023

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was nice. The area was close to sofi stadium, so very convenient
Stayed 2 nights in Aug 2023

10/10 Excellent

Temis

Stayed 1 night in Aug 2023

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was just right
I booked this hotel due to the rating it's received on Hotels.com, the price, and its proximity to SoFi Stadium. I was very please with this hotel. I was only staying one night and it had more than I needed to enjoy my stay. I liked that there was a secured parking lot and that parking was free. The fact that the room had a kitchen was an added bonus. I would definitely stay here again if I ever had to attend another event at SoFi Stadium.
Stayed 1 night in Aug 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Secure parking Excellent staff
Stayed 1 night in Jul 2023

10/10 Excellent

Deon

Business traveller
Liked: Amenities
Love the cleanliness of the hotel and staff was really pleasant. Obviously the hotel pride on services as signs are everywhere notifying guests on work progress that you don’t see but if you look closely, work is being done.
Stayed 2 nights in Jul 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and great people
Stayed 2 nights in Jul 2023

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the set up of the bed where you have to get out of bed on the wall with about 9 inches before you hit the wall. I loved everything else.
Stayed 2 nights in Jul 2023

4/10 Poor

Amber

Travelled with partner
Disliked: Cleanliness
Besides the facility being marginal at best, please know if you book here, your room won't be cleaned until AFTER you leave! I was shocked to return to my room and found it hadn't been cleaned. I was told by the front desk clerk That the rooms are only cleaned once a week and that since the hotel is an extended stay, they don't clean the rooms daily. That's disgusting and for that reason alone I'll never book again.
Stayed 2 nights in Jul 2023

10/10 Excellent

Mariana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was an amazing vacation in this hotel I will tell my friends about it, thank Candlewood Suites Team for making it happen.
Stayed 7 nights in Jul 2023

8/10 Good

Angelica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Damonica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Ivana

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great beds.
I felt welcome. The staff was very helpful. Things were just a bit beat up and worn down. The most important part for me was perfect though. The beds and pillows were super soft and clean.
Stayed 2 nights in Jun 2023

10/10 Excellent

Nesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

Roman, Fontana

Travelled with partner
Liked: Cleanliness, staff & service
This hotel doesn't look safe at all the staff is nice But the place is in really bad area
Stayed 1 night in Jun 2023

10/10 Excellent

Morgan

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed several days here extending each morning. Maria was so incredibly welcoming and friendly each morning. I’m going through a stressful time with my place and Maria was always so kind and helpful when I checked in. It was very nice to have someone with great energy to start the day. Very appreciative!

8/10 Good

Gabriel, Duluth

Stayed 1 night in Jun 2023

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for what we needed
Stayed 1 night in May 2023

10/10 Excellent

Santiago

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

2/10 Terrible

Sherisse

Travelled with family
Disliked: Cleanliness, staff & service
They were racial profiling and I was so hurt on my fiancé birthday
Stayed 1 night in May 2023

8/10 Good

ryadh

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2023

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was awesome the bed was comfortable
Stayed 1 night in May 2023

2/10 Terrible

Vanessa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room smells like pee. Not hotel service was provided.
Stayed 2 nights in Apr 2023