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Reviews of Best Western Plus San Pedro Hotel & Suites

3 out of 5
Best Western Plus San Pedro Hotel & Suites
111 South Gaffey Street, San Pedro, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 441 out of 1000 reviews" "
Rating 8 - Good. 305 out of 1000 reviews" "
Rating 6 - Okay. 121 out of 1000 reviews" "
Rating 4 - Poor. 71 out of 1000 reviews" "
Rating 2 - Terrible. 62 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Good

8/10 Good

Mariah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good

2/10 Terrible

ann twinam

Stayed 1 night in Sep 2022

8/10 Good

Diana, Gladstone

Stayed 1 night in Jul 2022

2/10 Terrible

Alberta

The place was closed out of business
Stayed 2 nights in Jun 2022

6/10 Okay

Kay

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
might not be my first choice in future
Nothing special to say. Personally, for the price, I rather expected the parking would be included. The breakfast options were pricey. I would have been nice to have more than one towel in the room for a family of four, as the kids wanted to use the pool, but I get that they were crowded with a couple conferences and the playoffs.
Stayed 1 night in Jul 2022

6/10 Okay

Mary

Stayed 1 night in Apr 2022

2/10 Terrible

Ashley

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is closed. Orbitz has stolen my money, still trying to get a refund for a property that CLOSED for business before my stay.
Stayed 1 night in Jul 2022

2/10 Terrible

Brian

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was uniquely closed down when we got there after 23 hours of travel leaving us stranded with no where to sleep
Stayed 11 nights in Jun 2022

2/10 Terrible

Jesus

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel let me do my reservation and charged my card for it. And guess what it’s PERMANENTLY CLOSED since idk when. We found out cause we went and there’s was a sign on the door saying it’s closed. Are you kidding me. This changed all my plans had no where to stay for those days we had to come home early because of this. It’s was the worst thing ever.
Stayed 4 nights in Jun 2022

2/10 Terrible

Vanessa

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was CLOSED UP and didn't even bother to send out a message to the customers,expedia..nobody! We went to go check-in and there was no one there,signs were ripped up on the sides. I had my two small children with me who were exhausted after a long trip and now I suddenly had to find a new hotel at the last minute. EXPEDIA AND BEST WESTERN SHOULD COMMUNICATE SUCH CLOSINGS TO CUSTOMERS!!
Stayed 5 nights in Jun 2022

2/10 Terrible

Armando

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t even get to stay here. When we showed up, the hotel was completely shut down and security told us they had closed two days ago. They did not call to let us know and have not refunded me my money. We were 10 hours away from home and did not have a place to stay.
Stayed 1 night in Jun 2022

2/10 Terrible

Yolanda

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had reservation when i showed up to hotel the security told us hotel wasn't open. That I should call and have money reimbursed. I was left with no hotel with kids in car and it was almost 10 pm.
Stayed 1 night in Jun 2022

2/10 Terrible

Barnaby, Riverside

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property shut down without notice and I showed up late at night with my family only to be met by a security guard saying sorry we’re closed. Unprofessional and leaving me in a bad position in the middle of the night.
Stayed 1 night in Jun 2022

2/10 Terrible

Melanie

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
This property is permanently CLOSED!!! Stop offering it as a reservable property. Imagine arriving after midnight after traveling all day, driving to your hotel at 1 AM and then it being closed and you needing to find another hotel at 2 AM with a toddler in your car!
Stayed 3 nights in Jun 2022

2/10 Terrible

Marek

Stayed 1 night in Jun 2022

2/10 Terrible

Margarita

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Balakrishnan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was conveniently located close to drop off point for a cruise. Overall, the room was a bit noisy because of proximity to the street, but otherwise the stay was comfortable and the hotel was efficient.
Stayed 1 night in Jun 2022

4/10 Poor

Kyle

Travelled with partner
Disliked: Amenities, property conditions & facilities
It wasn’t a good place to stay. The pictures looked much nicer.
Stayed 1 night in Jun 2022

8/10 Good

Erly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just ok
It was a good one. Only set back was housekeeping-you have to request the night before for room clean up and we did for the 3 nights but nobody came to clean our room. The good thing was we were supposed to stay 4 nights but we decided to leave a day earlier and they made it possible. We got refunded. Staffs were all nice and helpful. Probably need to really do thorough cleaning since the ice bucket in our room was really dirty. Limited toiletries- only 1 small shampoo and conditioner available.
Stayed 4 nights in Jun 2022

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was gorgeous. Parking was fine, and the location was great. The room was spacious and the beds were very comfortable. The wifi was not the strongest. The breakfast was pretty good with a good-sized dining area. Our biggest issue was being next to a Suite that had partygoers leaning out of their room all afternoon and evening. At 12am, 1am, then 1:30am, we were awakened by their shrill squeals and shrieks and laughter. There'd be a low murmur of talking, then sudden loud bursts of high-pitched sounds yanking us awake. Other hotels have noise ordinances posted in their rooms. We strongly urge this hotel to do the same...AND enforce it.
Stayed 1 night in Jun 2022

6/10 Okay

yvette

Stayed 1 night in Jun 2022

8/10 Good

Mary I.

Our next stay will be on the mountain side 4th floor
Stayed 1 night in Jun 2022

8/10 Good

Prapapat

Travelled with family
Liked: Staff & service
The hotel is not exactly what I have expected for a Best Western Plus. It was rather outdated, smells old and musty. Another downfall is that our building was not connected to the main building which means if we ever need anything in the middle of the night, you would need to walk in the dark and through the parking lot to get to the main building. Our shower makes weird thudding noise if the room above us is taking the shower which shows the sign of bad water pressure. I do like that the hotel was close to many stores and fast food places since the hotel is off the main road in San Pedro.
Stayed 2 nights in Jun 2022

10/10 Excellent

D D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Great service, delicious with lots of options complimentary breakfast, beautiful room (honoring my request for a quiet room), free parking with easy access.
Stayed 3 nights in Jun 2022

8/10 Good

Viridiana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel’s conveniently located near the highways and is surrounded by gas stations, convenient stores, and places to eat. The staff were very friendly and we definitely enjoyed the breakfast options. My only critique is that one of our bed sheets was stained; at first I thought it was blood, which freaked me out, but upon closer inspection it looked like some sort of paint or nail polish stain. The hotel was 15-20 mins away from everything we wanted to do, I would stay here again!
Stayed 1 night in May 2022

10/10 Excellent

Brigitte, Centerville

Stayed 1 night in Jun 2022

8/10 Good

Alejandro

Travelled with family
Liked: Cleanliness, staff & service
Great stay for us. The basics are great: large rooms, comfortable beds, clean, good shower, and the building has some flair which is nice. If you are nitpicky you could be very dissatisfied. There were a number of things not working, maintenance is a bit behind. Parking is $10 to be paid separately, which is ridiculous. In our case it was waved without asking because we had to wait a bit at check in.
Stayed 1 night in May 2022

6/10 Okay

Maite

Liked: Staff & service
Disliked: Property conditions & facilities
Expensive for what they offer. The A/C was leaking, the bathtub was stained, limited towels, just mediocre overall.
Stayed 2 nights in May 2022

10/10 Excellent

Kritzia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Rose Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff and helpful
Stayed 1 night in May 2022

10/10 Excellent

JORDYN

Stayed 2 nights in May 2022

8/10 Good

Ana María

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. The room was clean. The only dissadvatage was the small parking lot.
Stayed 1 night in May 2022

10/10 Excellent

Hily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Wonderful property. Everything great.
Stayed 1 night in May 2022

6/10 Okay

Cullen

Travelled with family, Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms could be much cleaner.
Stayed 3 nights in May 2022

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best most friendly staff I’ve experienced in a long time, went out of their way make our stay an awesome experience, definitely try the recommended food options
Stayed 1 night in May 2022

6/10 Okay

Kristine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was ok, convenient location, room was clean & adequate.
Stayed 1 night in May 2022

10/10 Excellent

Melissa, Lomira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, free breakfast and coffee, nice staff.
Stayed 1 night in May 2022

4/10 Poor

Albert

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from FOM on 19 May 2022
Hello Albert, I wish you could have mentioned what went wrong during your stay to take the necessary steps and avoid giving a bad experience to our next guest. Thank you for staying with us!

10/10 Excellent

Maria de jesus

Stayed 1 night in May 2022

10/10 Excellent

jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super!
Really neat place to stay.
Stayed 2 nights in May 2022

6/10 Okay

Eshe

Liked: Staff & service
Stayed 2 nights in May 2022

6/10 Okay

Melissa

Travelled with family
This hotel is adequate. I did not feel comfortable at first but ended up sleeping well. The sheets were bumpy the blanket felt like a camp blanket. The air conditioning unit was primitive, but ended up working. It is not on par with other Best Westerns I have stayed in.
Stayed 1 night in May 2022

4/10 Poor

Marlowe

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very noisy (road noise). Pull out couch was from the 70’s and extremely uncomfortable. Room was very stinky (cleaning products). Staff was very friendly. Location is very close to cruise ship port. Breakfast was decent.
Stayed 1 night in May 2022
Response from FOM on 19 May 2022
I would like to apologize for not exceeding your expectations. I will ask our Ecolab representative to check on the dilution of our cleaning supply. I am happy you liked our service! Have a great weekend!

8/10 Good

Janis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
POSITIVES: Our room was very clean and the beds comfy. The staff was friendly and the hotel had a nice breakfast spread. NEGATIVES: It is not too apparent where the entrance to the hotel lobby is located. We stayed on a Friday and Saturday night and it got very noisy with sirens & hot rod cars so you definitely don't want a room with windows to the street. OVERALL: For the room we had, we enjoyed our stay.
Stayed 2 nights in May 2022

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice for those going on a cruise. Complimentary shuttle to and from the port. Spacious rooms and excellent service in the breakfast room. Friendly front desk staff.
Stayed 1 night in May 2022

10/10 Excellent

Miriam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great value; clean; roomy; very pleasant
Great experience Only negative is slow slow elevators
Stayed 1 night in May 2022

10/10 Excellent

Judy

Liked: Cleanliness, staff & service
Friendly staff Hot breakfast
Stayed 1 night in May 2022

8/10 Good

John

Liked: Staff & service, property conditions & facilities, room comfort
Excellent precruise stay location
Great place to stay prior to cruise. Excellent breakfast. Clean, nice, comfortable bed. a bit noisy on a busy street but not major issue. Lots of food options around.
Stayed 2 nights in May 2022